Hi all,

So I have a bunch of domains with 1 & 1, and had been billing my credit card just fine. I hadn't been following it closely and so I never noticed if I had been charged or not. As it turns out, my credit card expired in 02/2008 and when they tried to bill me in July it was declined. Apparently they tried to email me at my generic domain@<mydomain>.com address which I never actually check. They never called me, sent me a real letter or anything. Then today I get 2 letters from NCO Financial Services saying I owe them (a collection agency) money. Calling 1 and 1 resulting in them telling me they only email these notices.

Do I have any recourse on this? I have no problem paying money owed. They just took a very bad approach to notifying me that my account was in fact overdue.

Thanks for any help you can provide.

That's 1&1....

Depending on the Country you live and with which branch of 1&1 you deal there is a good chance that they are not allowed to do what they did as they never sent you a invoice which is a real invoice.

Didn't 1&1 offered you to pay the invoices on the phone?

That's 1&1....

Depending on the Country you live and with which branch of 1&1 you deal there is a good chance that they are not allowed to do what they did as they never sent you a invoice which is a real invoice.

Didn't 1&1 offered you to pay the invoices on the phone?

Living in Canada, and I think it's 1&1 in the US I'm dealing with (1and1.com). That was my argument too, that emailing me wasn't enough. The guy I spoke too said that they now have a phone reminder, so it's pretty clear emailing isn't enough. He still wouldn't do anything though. Said I have to contact the collection agency and that is it.

What a way to do business :/

Then I would contact the collection agency and tell them you never got an invoice for what they where asking for and if they could kindly forward the prove that you ever got this invoice.

You need to ask NCO for proof of the debt. They normally won't spend the time to do so and will eventually drop it. Though, you MUST contact them(or 1&1), simply ignoring them can cause a bigger headache.

Thanks for the advice guys.

I appreciate it!