I've been posting here about a domain name problem I've been having with GoDaddy and been quite negative about the company.

Years ago I was not happy with their hosting and changed that, but I retained them for my domain names.

But recently, I haven't been able to turn off the autorenew feature. I submitted support tickets, but received no replies whatsoever.

I decided in all fairness, I should use their phone support. It turns out that my biggest problem with them was due to an error - probably my own error.

Turns out there was an extra character in the email address I had listed with them. That's why I wasn't getting any acknowledgment or answers on my support tickets. They were sending them, but I wasn't receiving them.

The guy who answered my phone call, Joe, was very helpful. The wait was estimated at four minutes and actually was about three minutes. Not bad at all.

I still believe GD should be easier to use. But Joe said that the company has been growing very quickly and is working at streamlining the interface.

So, while I'd like to check out www.namecheap.com and see if I like them better, I may stick with godaddy.com and give them more of a chance for some/most of my five domain names.

I also plan to use the phone support when internet support isn't sufficient - I tend to avoid phone support, but this guy was great.

Anyway, just wanted to offer a fair perspective, after having posted negative comments based on my experience before today.

Janet

Thanks for the post. Godaddy is not the worst registrar I've ever seen, but they are close.

Yes, their interface sucks, but that is not the problem.

In fact, their telephone support is always very fast and efficient whenever I have called them for "help".

What makes them one of the most sucky registrars (imho) is their terms of service and unethical business practices.

For example, they totally ignore icann requirements to make their whois publicly accessible. So you can't see whois for any godaddy domain, unless you go to their website and enter a stupid code...

And the very worst practice they have is to suspend any domains that receive complaints of sending spam from (or regarding) that domain. So if you have a competitor that uses godaddy.. you simply need to send a few "spam complaints" to godaddy, and their domain will be suspended. Poof. Your competitor is now offline.

Anyone who trusts their business to gaddady is nuts.

But ya.. their telephone support is pretty good.

Glad you got it worked out Janet. I think they have made some nice changes to their interface this year, it is much faster especially when updating name servers. I still use them for certain situations or when they have a special price on a tld I want to buy.

I really hate the interface.

Thanks for the replies.

Mr. Zippy, thanks for sharing that information. It's very useful to me.

I plan to recommend namecheap.com on my website, but I figured I'd give GoDaddy a chance. I don't mean that I would recommend them just yet, but that I would look into them, and not transfer all my domain names out of them just yet. So your comments are very helpful.

My main purpose with my post isn't to recommend them, but to be fair as I've trashed them here recently based on my own error.

Janet

Good show, Janet. Glad you got your problem rectified no matter who's error it was.

I really hate the interface.

2nd that..cant find anything!

i have many domains with godaddy never had any problems, the only bad thing on their site is there additional products which are listed on purchase pages.