Hi Guys,

Its between MC Host and HTTPME. (I dont want voxtreme as i have had problems with certain domains not working properly from certain UK ISP's which is a problem, some sort of DNS prob as by IP connection to the server is fine)

Anyway,

1. Must be reliable (I have over 50 domains with small sites but many emails)
2. reasonable support
3. Wont go bust (maybe some good history)
4. Superfast Speed not so important
5. NO DNS problems with domains not connecting to websites properly.

Thanks

hahahah a clear winner here is HTTPme.... lol

I dont want voxtreme as i have had problems with certain domains not working properly from certain UK ISP's which is a problem, some sort of DNS prob as by IP connection to the server is fine




AFAIK Voxtreme's servers are in the US are they not? If this is the case and I'm not 100% then Voxtreme should also be an option to consider.

Both MCHost and HTTPme are said to be very good, both owners post on these boards and seem very nice chaps.

...ISP...

If it was an ISP issue you were having, I think this is something that affected quite a few companies. It was an issue with BT and a few others upgrading to a new version of BIND.

You may want to read up at:

http://www.theregister.co.uk/content/6/26340.html

and

http://theregister.co.uk/content/55/26381.html

Of course if this wasn't the issue, please accept my apologies. :)

Looks like the problem is found in the second link in the post above. Its sounds about right.

What worriesd me is whether MCHost or HTTPME have the same nameserver setup as Voxtreme, see snipp below:

----------------------
BT has upgraded some of its name servers to BIND 9 which is stricter in enforcing standards and doesn't overlook configuration errors made by many hosting companies, which are the real cause of the problem.

In the case of NSDesign's name servers, for example, problems arose because it failed to contain name server records for their domain defined within the domain, counting on inheritance from the ".net" Top Level Domain. That's not tolerated in BIND 9.

I believe this has now been fixed... it's not hard to do if it was not. :)

We've had some clients having those problems with nameservers and reaching their websites from the UK, but we've been in contact with BT and they confirmed those issues are now resolved :)

HTTPme

I can't say enough how much I love this place! They have bent over backwards for me on several occassions, and I am sure they have the rest of their clients. Plus, Rob always has a smile on his face :)

So grab a :beer: and come on over!*

(*Must be of legal drinking age to drink, must be crazy not to sign-up :) )

i am with mchost for a month now and they are super! i was in the same decision http://www.webhostingtalk.com/showthread.php?s=&threadid=67854 i have most german clients but from uk too and have no problems.


:scatter:

Kiwi, do you have a contact email address or phone number for BT that I can use?

Thanks
Matt

I have a contact for BT - +44 845 600 7020
But dont forget its not just BT, also Tiscali and Freeserve who seem to have the same probs. Tiscali is MASSIVE too and should not be overlooked. However, BT might tell you how to resolve.

MCHOST is great!

Originally posted by vlamin
MCHOST is great!
Would you please explain why?

Originally posted by Mr Moo
Hi Guys,

Its between MC Host and HTTPME. (I dont want voxtreme as i have had problems with certain domains not working properly from certain UK ISP's which is a problem, some sort of DNS prob as by IP connection to the server is fine)

Anyway,

1. Must be reliable (I have over 50 domains with small sites but many emails)
2. reasonable support
3. Wont go bust (maybe some good history)
4. Superfast Speed not so important
5. NO DNS problems with domains not connecting to websites properly.

Thanks

mchost accepts ssh
httpme doesn´t

We had the same problems with bt, but the problems were easly fixed by editing the dns zones of custoemrs name servers.

I narrowed to Voxtreme and HttpMe before I chose. I was convinced both would be excellent choices. McHost probably runs neck and neck with them as well.

You know their plans, they all frequent this forum, do a search for their post and read their advice in this forum. I ain't sayin who - but you'll make the right choice.

From what has been said about the two in question you really can't go wrong. I went with httpme, but I heard voxtreme, is just as good. In terms of support, I think you would be hard pressed to find a better support staff than Httpme. I think their average response time is about 2-3 mins! If you don't believe me just take a look at their forum.

Either or would be a good choice based on their existing clients views, good luck :D

Why are reseller accounts so high?!?!
They often charge a dollar or more a gig... this is the rate you should sale at, not be buying to resale above...

Is it really neccessary to sale to resellers for 1.10 - 1.50 a gig for them to keep a fair profit margin?

They are high because they offer a lot of resources, and a great deal more of support.

(Reseller has 15 domains hosted, 10 plus customers, fair amount more of support requests. It grows, for that one payment.

Mine are 55 a month "To start" =0

You call more than a dollar a gig high?! Some companies prefer not to offer Cogent based bandwidth, and offer it at a sensible price. Not to mention hardware, staff, and other overheads all of which reflect on the price.

I think even Cogent based hosts would be foolish to offer bandwidth at less than $1 per gig, unless they have some magic business plan that means they can charge ridiculously low prices for a sustained amount of time.

Originally posted by voxtreme-matt
You call more than a dollar a gig high?! Some companies prefer not to offer Cogent based bandwidth, and offer it at a sensible price. Not to mention hardware, staff, and other overheads all of which reflect on the price.

I think even Cogent based hosts would be foolish to offer bandwidth at less than $1 per gig, unless they have some magic business plan that means they can charge ridiculously low prices for a sustained amount of time.
Come off it Matt. :D Plenty (http://earhost.com) have sustainable business models (http://earhost.com) with these magical prices for a sustainable (http://earhost.com) business. :rolleyes: :stickout

Httpme raised it's prices >> plan.1 $20 to $25!! That's 5 bucks more! :rolleyes:

Originally posted by Luminance
Httpme raised it's prices >> plan.1 $20 to $25!! That's 5 bucks more! :rolleyes:
Yes indeed. :D:agree:

Originally posted by Mr Moo
Hi Guys,

Its between MC Host and HTTPME. (I dont want voxtreme as i have had problems with certain domains not working properly from certain UK ISP's which is a problem, some sort of DNS prob as by IP connection to the server is fine)

Anyway,

1. Must be reliable (I have over 50 domains with small sites but many emails)
2. reasonable support
3. Wont go bust (maybe some good history)
4. Superfast Speed not so important
5. NO DNS problems with domains not connecting to websites properly.

Thanks


Depends what you want with a hosting company.

If you want somewhere to put some non critical accounts, McHost will be OK for you.

If you are reselling accounts that are going to hold a business website, then I'd suggest that you don't go with McHost.

Despite all the frilly window dressing that you see on this forum, continuing events have proved to me that their service and professionalism is very poor.

As a result I have taken my business elsewhere after having been with McHost for about a year, initially on a shared account and more recently on a semi-dedicated server.

The level of service you will receive depends on the staff member who deals with your problem. Sometimes you will receive brilliant, rapid service, and at other times it will be non existent.

I have not had any direct experience with HTTPMe.com, but if I was requiring a reseller of hosting services, I would be going with them.

Regards,
Eric G.

:eek: I am confused after reading the previous post.... could you please clarify?

Originally posted by phpcoder
:eek: I am confused after reading the previous post.... could you please clarify?

The opening question in this thread related to making a choice between HHTPME and MCHost. I was providing my opinion.

(edit: I'll post the initial question there as well)

Eric G.

Originally posted by Blind Freddy
I have not had any direct experience with HTTPMe.com, but if I was requiring a reseller of hosting services, I would be going with them.
I guess we all resell to some degree, but we wouldn't be classed as a reseller in the general definition of the word. :)

I am looking at httpme and voxtreme right now.

Voxtreme looks good and I am asking some of their current clients that I know about their services.

Aussie Bob is a good guy. Heard good things about his service. He does not offer SSH.

MCHost would not be a prudent decision. Kiwi is dishonest and manipulative. His keyboard writes promises that his company can't cash. I cannot trust anything that comes from him. Even the simplest promises take months.

Evidence concerning the professionalism of these experts in private label reselling see the knowledge base they use to support their clients.
http://helpdesk.mchost.com/kb.cgi
This is the level of service.

Perhaps if I had been a client of the others I could tell you bad things about them, but I only have experience with MCHost out of those mentioned here.

It really depend on what you want. Would you rather, go with a host that....
1) has a pic of himself on their website, OR
2) has pics of someone else's servers on their website
'course we don't really know if that is Aussie Bob's pic either. :)

Originally posted by chrisb
It really depend on what you want. Would you rather, go with a host that....
1) has a pic of himself on their website, OR
2) has pics of someone else's servers on their website
'course we don't really know if that is Aussie Bob's pic either. :)
If I was trying to impress, do you think I'd use a fake photo as ugly as that?? ;) :D

Yeah, Bob, I think you are the true banana, and have a point there. :-)

He does not offer SSH

:D Yep, definitely a plus point for anyone hosting resellers in my view :)

I just cast my lot with Aussie Bob at HTTPme.COM

This is my fourth host in a month (I've been playing the field, and lurking on WHT a couple hours a day for a month).

I am confident that HTTPme will serve me well.

Unfortunately, I have experienced frustration with three other hosts.:bawling: Part of it stemmed from not knowing what my own needs really were. I started out just looking for as much as I could get for as little as I could pay. I got burned :angry: in the HostPacket meltdown by that.

Now I'm clear about the features _I_ need:
bulk style account, simple control panel, billing and automated setup are unnecessary
And I think I stand a much better chance now of establishing a good working relationship with my provider.

I think anyone asking the "which is best question" (and I've started a couple threads on that myself) should be real clear on their own actual needs. I also think a test account on a couple of different hosts (with different control panel environments) would be a good learning experience for anyone starting out.

I've learned a lot by personally diggin in to three completely different systems -- just don't ask the host for a refund based on their satisfaction garunteed clause if all you are doing is experimenting. _Learning_ is satisfaction. :)

Originally posted by jdp29053
Why are reseller accounts so high?!?!
They often charge a dollar or more a gig... this is the rate you should sale at, not be buying to resale above...

Is it really neccessary to sale to resellers for 1.10 - 1.50 a gig for them to keep a fair profit margin? 1.50 a gig is cheap, some hosts charge $20 per gig...

if you want a host who

communicates proactivly, effeciently and consistantly
Listens to his customers and acts on their responses
doesn't promise the sky and deliver zlich


Go with HTTPMe
If you want a host who:

Puts new clients in a new data center while leaving their existing customers in a sub-par datacenter for months after they announced a move
Unreliable tech support.
Can't answer direct questions

Go with MCHost.

I used MCHost from December until August, now I'm with HTTPMe. HTTPMe is a community that many thought they were getting at MCHost.

Glad you finally moved Micheal =)

Rob is a pretty cool cat and definitely gets the "Dooder Award"

Originally posted by Samuel
Rob is a pretty cool cat and definitely gets the "Dooder Award"
Can I exchange that award for US currency? :D:agree:

It's a very distinguished honor only graced upon the most notable (In other words heck no!) =)

Can I exchange that award for US currency?

LOL.. the Dooder award is priceless..

I like the way ya thinking though Bob.. thats the difference between a businessman and a "fly by night" :D

So :D Deb wins the T-shirt (http://webhostingtalk.com/showthread.php?s=&threadid=72401) and I get the Doodler award. I'm wrapped. :D:agree:

So Deb wins the T-shirt and I get the Doodler award. I'm wrapped.

LOL.. so you should be :D

have a great weekend :D

Originally posted by mindshift

Evidence concerning the professionalism of these experts in private label reselling see the knowledge base they use to support their clients.
http://helpdesk.mchost.com/kb.cgi
This is the level of service.


Just visited back. It looks as though the link was noticed here and they promptly changed the page. Instead of linking to the knowledge base with to catagories and no information it now taked you to the help desk.

i do not know what you have against MCHosts. i am a client for almost a month and good they do not have a faq so what? my tickets are answered within 1-2 hours and that is all i need. they have a status page mailing list for each of their server to inform clients. who my previous host lacked from.

i dont not know what your experience is but from mine i have yet to have a minute downtime or "bad communication".

Originally posted by e-stefan
i do not know what you have against MCHosts. i am a client for almost a month and good they do not have a faq so what? my tickets are answered within 1-2 hours and that is all i need. they have a status page mailing list for each of their server to inform clients. who my previous host lacked from.

i dont not know what your experience is but from mine i have yet to have a minute downtime or "bad communication".
Marc is very smart chap and will ensure that the evolution of mchost will iron out the bugs they experienced previously.

Originally posted by e-stefan
i do not know what you have against MCHosts. i am a client for almost a month and good they do not have a faq so what? my tickets are answered within 1-2 hours and that is all i need. they have a status page mailing list for each of their server to inform clients. who my previous host lacked from.

i dont not know what your experience is but from mine i have yet to have a minute downtime or "bad communication".

Maybe I am just a severly irritated client of almost a year, but every good point of MCHost is matched and surpassed by the bad points. I am in DV2 and yes the servers are better there than in Burst, but the management is still the same.

I used it first as an illustration that the FAQ which is a basic item for a host to provide has been down for months. MCHost has repeatedly promised to stick it back up, but it never does. I post it here and then later return to find that it has been removed altogether. That is a sign of irresponsibility to me. Instead of fixing the problem it has been swept under the rug.

If you do not want integrity in your hosting provider then that is your decision, but I believe in looking beyond uptime and checking the character of the provider.

MCHost lacks the integrity and character that I require in a host.

Originally posted by Aussie Bob

Marc is very smart chap and will ensure that the evolution of mchost will iron out the bugs they experienced previously.
Bob, you are too kind to your competition.
I, however, tend to believe that the bugs will iron them out in the end. And that is the general opinion in the mass exodus of respected clients.

Originally posted by mindshift

MCHost has repeatedly promised to stick it back up, but it never does.

MCHost lacks the integrity and character that I require in a host.

And that, in a nutshell, is what anyone considering MCHost (or is new to them) should know. Repeated promises (about anything) are never realized. Self-imposed 'deadlines' come and go. Today's priority is tomorrow's memory (having never been completed), and communication always has been, and always will be non-existant (until Marc reads your complaint here, in public, and replies to make it look to the rest of the world like he is just hearing about your problem for the first time and wants to do what he can to help).

Does anyone know of a provider that writes custom hosting-related scripts for their clients, provides a mailing list for each server and archives of past server notification emails, writes a custom backup script that uses less than 1% CPU (since the normal CPanel backup system uses 99% CPU)?

If you know any host that does all that for their clients, i'll be interested to see their website. :)

Originally posted by Kiwi
Does anyone know of a provider that writes custom hosting-related scripts for their clients, provides a mailing list for each server and archives of past server notification emails, writes a custom backup script that uses less than 1% CPU (since the normal CPanel backup system uses 99% CPU)?

If you know any host that does all that for their clients, i'll be interested to see their website. :)

And how many people would trade all of this for some halfway decent communication and actually doing something by the time you 'promise' now and then. Maybe you should consider sticking to the basics before offering all the so-called 'extras'. Most, if not all of your 'special' scripts are available in one form or another from dozens of places - have a look at hotscripts.com.

Your sig proves my point - virtualCP has been 'coming soon' since what, last November? virtualcp.com hasn't been updated since February, and the forums disappeared a couple of months ago. This is pretty typical of ANYTHING MCHost says they're doing.

I just realised that HTTPME and MCHOST have the same number of characters. :D:agree:

ok, sorry for disturbing this thread. I go now......... ;)

Originally posted by cgrey


And how many people would trade all of this for some halfway decent communication and actually doing something by the time you 'promise' now and then. Maybe you should consider sticking to the basics before offering all the so-called 'extras'. Most, if not all of your 'special' scripts are available in one form or another from dozens of places - have a look at hotscripts.com.

Your sig proves my point - virtualCP has been 'coming soon' since what, last November? virtualcp.com hasn't been updated since February, and the forums disappeared a couple of months ago. This is pretty typical of ANYTHING MCHost says they're doing.

I agree with you that we've had some communication problems a few months ago, but anyone that has checked our server status archives will disagree with you.

VirtualCP? It has been mentioned a dozen times before on our forums and on other forums that we won't be releasing it until we have a stable release.

Originally posted by Kiwi


I agree with you that we've had some communication problems a few months ago, but anyone that has checked our server status archives will disagree with you.

VirtualCP? It has been mentioned a dozen times before on our forums and on other forums that we won't be releasing it until we have a stable release.

Marc, people have left MCHost in the past WEEKS talking about the same communication problems that youv'e had since the beginning. You can fool yourself into believing they're resolved if you want, but the people that have left as recently as 2-3 weeks ago citing the same ongoing issues obviously see things differently.

Where are the virtualcp forums (or is the server they're hosted on just down and nobody's noticed it yet)? Perhaps people that aren't currently your customers with access to your private forums would be interested in following the development (or lack thereof)?

Originally posted by e-stefan
i dont not know what your experience is but from mine i have yet to have a minute downtime or "bad communication".

1. On the FAQ. The issue may be perhapse that the FAQ did exist once upon a time, but due to a database problem, it was wiped out, and MCH hasn't seen fit to restore it.

2. Downtime. Of course you don't see much downtime, you're at DV2, the better of the two data centers. However for the ones who are/were stuck at the other one, down time was a problem. It gets frustrating to be with a company for a long time and see them put new clients in the cream of the crop data center while the existing client base suffers at the lacking one.

3. Communication. For your sake, and the one's still there, I hope taht this isn't just another bright surge in an otherwise dismal record of poor communication. They have, in the past, had periods of doing well and longer periods of not doing so well. The e-mail list existed for a few months before the new system went in to place, but wasn't used well or effectivly.

Your view is based on one month, mine on eight. Hopefully in time my view will be based on a shorter time frame than yours but the history of the situation doesn't leave me very hopeful.

Originally posted by Kiwi
Does anyone know of a provider that writes custom hosting-related scripts for their clients, provides a mailing list for each server and archives of past server notification emails

(snip)

If you know any host that does all that for their clients, i'll be interested to see their website. :)
Marc, I believe I and a number of other code monkeys in your customer base, offered to write such a solution and sell it to you about 6 months ago...

So I fail to see where the sarcasm comes from when it's realistic system specification.

The MCHost community cared for MCHost greatly once upon a time, but MCHost turned a blind eye repeatedly and those who were such vocal defenders became the worst of critics. Samuel (Coastdweller) would have gone the distance defending you at one time, but by the look of things here I would be worried about meeting him in a dark alley if I were you.

Marc, when I arrived I heard several people say it was a bit bumpy, but you would pull it through. Most of them are gone now.

Your sign up script was patched repeatedly by community members seeking to help you. Unfortunately the good versions were lost when you knowingly destroyed the forums. You took a wonderful and supportive community. Held it to the ground by the neck and shot it in the back of the head. Stop whining. This is your doing.

Originally posted by mindshift
Stop whining.

I don't think you've seen me whining anywhere about anything :)

Originally posted by Aussie Bob
I just realised that HTTPME and MCHOST have the same number of characters.

Yes, there's definitely one character in each of your companies. :D

There's the same number of letters in the company name too!

But that's about where the similarity ends.

Eric G.

I'm curious...

What has MCHost promised?

I see all of this talk about promises, but never, other than the data center moving, any substance, such as a particular promise made that was broken.

Are they not delivering the services offered on their website, or what?

for all my opinion is worth. i have several accounts with them for over 6 months and just finished moving the remaining from the old data center to the new data center and i prefer it that it took a little bit longer but all my clients got moved with no downtime and none of them even noticed!

what promises have they broken?

the server migrations take longer? virtualcp is not coming out yet? i think that shows that they care about the software and do not release a piece of **** that only works 50%.

they had their ups and downs but in the end your getting a lot more than you could expect both service and extras.

if you want 'out of this galaxy service' and 'incredible performance' why not go with one of those little startups popping up everywhere? in the real business world there are always good and not so good times. wake up.

you talk about community spirit at the forums gone? i would say, finally the forum got rid of all the 'kids' like coastdweller and gets down to business.

MCHost you built a great business just see how many are jealous at Microsoft but yet use their programs and services. yes i see a pattern ;)

greetings from my vacation on mexico! :D the sun shines out of WHT, too.

Originally posted by xirus
if you want 'out of this galaxy service' and 'incredible performance' why not go with one of those little startups popping up everywhere? in the real business world there are always good and not so good times. wake up.
I'd say that mchost are still considered a "startup". They've only been operational for 12mths+ :)
you talk about community spirit at the forums gone? i would say, finally the forum got rid of all the 'kids' like coastdweller and gets down to business.
With all due respect, but Coastdweller and a few others made that forum what it was. I think from memory he had close on 6,000 posts. His contribution to the community was enormous. Towards the end, things got a little icey between Marc and Coastdweller. How many times did he give of his time to help out members with issues? I know he helped me in certian areas. He also helped heaps of other folks too. Granted, he's not perfect. You cannot dismiss his contribution like that. Bad form indeed.
MCHost you built a great business just see how many are jealous at Microsoft but yet use their programs and services. yes i see a pattern ;)
Marc has built a great business, but there is a balance of positive and negative forces at play here. It's not sunshine, all the time. :)
greetings from my vacation on mexico! :D the sun shines out of WHT, too.
Get back to work. :D:agree:

Originally posted by xirus
for all my opinion is worth. i have several accounts with them for over 6 months and just finished moving the remaining from the old data center to the new data center and i prefer it that it took a little bit longer but all my clients got moved with no downtime and none of them even noticed!

what promises have they broken?

the server migrations take longer? virtualcp is not coming out yet? i think that shows that they care about the software and do not release a piece of **** that only works 50%.

they had their ups and downs but in the end your getting a lot more than you could expect both service and extras.

if you want 'out of this galaxy service' and 'incredible performance' why not go with one of those little startups popping up everywhere? in the real business world there are always good and not so good times. wake up.

you talk about community spirit at the forums gone? i would say, finally the forum got rid of all the 'kids' like coastdweller and gets down to business.

MCHost you built a great business just see how many are jealous at Microsoft but yet use their programs and services. yes i see a pattern ;)

greetings from my vacation on mexico! :D the sun shines out of WHT, too.


While your experience with MC Host has been a positive one, not all former customers have had the same results. I, like you, had multiple accounts with them and I was with them for 11 months. In the end I was so unhappy with the services MCHost was providing me, I moved my accounts to a dedicated server.

The inference you make is that I was driven away from MCHost by the forum/community, when in fact I left based solely on making a good business decision. I am certain there are many like you who seem to have personal issues with me, as evidenced by the recent rash of MCHost customers insulting me in several threads here at WHT. You cannot possibly know unless I tell you why I left MCHost.

Multiple servers overprocessing, inaccessable/unavailable staff, regular sidetracking of the issues by staff, and finally empty promises for solutions only for it to happen again.

Incorrect billing (November 2001 to July 2002)

Slow helpdesk response, with incomplete responses.

Manipulative postings using a "straw man" argument to distract the actual issues being discussed, ultimately resulting in the post being removed, or edited and the situation not being resolved.

Repetetive failures in communication beginning in 2001 (Before your time) and on up until I left.

Slow network response from upstream provider, consistently blaming the upstream provider, yet delaying the neccesary vendor change that was promised months previously.

Slow reboots of shared servers, slow hardware replacements, again consistently blaming the upstream provider.

We as customers publicly stated that we would be willing to be patient with these failings if certain changes were made, promises were made, yet took an unacceptable amout of time to be implimented (Upwards of 6 months of delay in the extreme).

Of course what I have listed are negative points, but that is why I left, the negatives. There are great staff at MCHost (Scott, Davin, Trevor, and the once employed Jason), but after they began using Bobcares, or whoever Vinu works for, the service became a frustrating problem with little resolve until I chose to leave voluntarily.

I hope now that you have this information you will speak from a more informed standpoint when utilizing my name in one your posts here at Webhostingtalk when the thread is about MCHost.

MCHost had a great offering, an even greater community, but things do change, and not always for the better.

Originally posted by Samuel
hahahah a clear winner here is HTTPme.... lol

And... still is.

if it matters
after mths of deliberation, i have settled with httpme
and have shared my thought process here
http://www.httpme.com/showthread.php?s=&threadid=1104

for anyone who is going thru the kind of decision making that I went thru

In the end I was so unhappy with the services MCHost was providing me, I moved my accounts to a dedicated server.

As did a few others... But the experience was a lesson well learned, if you want anything done well, then do it yourself (or you might just get the service you want with htt... who are they again? :D )

HTTPme, yes Rob has it together, and I commend the work he has done, and continues to do (Most likely will continue to do).

I knew I shouldn't have waited that long to pull those accounts out of MCHost.

I took the advice of a couple people and early in 2002 started putting my new customers on a dedicated outside of MCHost's vendor's network, I should have simply closed those mchost accounts in early 2002 and moved on.

About MCH.....

Originally posted by mhalbrook


1. On the FAQ. The issue may be perhapse that the FAQ did exist once upon a time, but due to a database problem, it was wiped out, and MCH hasn't seen fit to restore it.


Actually mhalbrook points out (quoted above) one of the things that troubles me most about MCH right now...

The FAQ did in fact exist.... It was maybe a little thin - but served the purpose well for new folks like me or as a reminder for those that did certain things rarely.

The FAQ vanished one day at about the same time as they had some sort of problem with their forums if I remember it correctly.... I was very sad to see them missing and I've kept track of the many "A new and imporved FAQ will be online soon" type of replys from MCH....

Soon.....

Remember that word well cause you are going to hear it a lot over at MCH - speaking from experience...

My personal opinion of the FAQ situation is:

1. They have not restored the old FAQ because they cannot - their backups were hosed/didn't exist.

2. McHost will never admit this.

Again - I don't know for sure. Just stating my opinion as a MCH customer of several months.... It's really the only reason that fits however.

If it were possible to restore a *existing* service it would have been restored *before* the staff was allowed to move on to new tasks such as new Cpanel themes, backup scripts, and so on...

Again - my opinion - take it as you will.... But as a current customer things like this worry me.
I'm also concerned about a seeming lack of concern about the overall communication issue... Marc in this very thread has spoken of the communications issues in past-tense... Again - In my personal opinion - these issues still exist at least to some extent - I have seen some hopefull sings of late just so y'all don't think I'm trying to trash them.... I'm *not* trying to do that - but they do have real issues that you should take into account...

Finally - To add a little more perspective to my remarks - despite my worries I plan on staying with MCH untill my business outgrows them. Overall MCH provides a good service at a good price. When my business needs and clients dictate however I'll move on to a dedicated or semi-dedicated machine. I do not plan to consider MCH for my dedicated purchase at this time unless things I see happening there now (especially the comunication issues) are corrected.

Originally posted by toothpick
About MCH.....

Remember that word well cause you are going to hear it a lot over at MCH - speaking from experience...

My personal opinion of the FAQ situation is:

1. They have not restored the old FAQ because they cannot - their backups were hosed/didn't exist.

2. McHost will never admit this.



IF this is, in fact, what happened with the FAQ, what makes it even more troubling is that back in February (possibly before you joined MCHost) they had a server that was hacked, and the backup was destroyed (so, all the customers on the server lost everything if they didn't have their own backups). There were quite a few people VERY upset over this situation in their forums, and they promised they would be implimenting a new backup system, 'guaranteeing' that something like this (a lost or destroyed backup) could never happen again. If this promise was kept, it should have been fairly simple to restore their 'guaranteed' backup (especially on their own businesses' server). So, for those of you asking what promises haven't been kept, here's one pretty big example..


Finally - To add a little more perspective to my remarks - despite my worries I plan on staying with MCH untill my business outgrows them. Overall MCH provides a good service at a good price. When my business needs and clients dictate however I'll move on to a dedicated or semi-dedicated machine. I do not plan to consider MCH for my dedicated purchase at this time unless things I see happening there now (especially the comunication issues) are corrected.

Ummm.... Marc, are you listening?? Even your CURRENT customers are complaining about communications problems.. Still think you've got them resolved?

Chicago was hacked and completely erased with no back ups anywhere. I felt bad for those people stuck with that. But the back up system was apparently handled and security was looked into.

Las Vegas went bad and I cannot remember what sort of backups were available for it when it went bye bye. Again I felt very bad for the people who went through that.

Marc is a very slippery fellow. He always has a card up his sleeve or a distraction at hand. He is always looking for another angle. I just can't trust that. (current examples are the recent and sudden release of the upgrade script right when you announced it in the thread here or that stupid karma thing just now added at the forum). WHT is very useful for MCHost clients because once someone starts to complain here things start to happen over there.

Well hold the presses! Looks as though MCHost has started a FAQ. I am so glad that all it takes is a baseball bat across the head to get something done. Had I known this was what it would take to get you to hold to your word I would have done this much sooner :)

Some of the bad promises were just simple things like
"I will reply with your answer soon" MCHost time for simple things: Soon = 1 - 2 months.

Lots of people had billing errors that went on for months. Either MCHost did not care or was incompetent. Both are bad for a business.

There has been talk of a communications policy since 2001. every once in a while it will be worked on, but then it disappears. What is in effect now is the equivalent of sticking duct tape on your own mouth when things get bad.

The phrase "We'll see what we can do. :)" is translated as "no"

Marcs lies, fibs, and empty promises go deeper than just the big aspects of the service. It really is the little things that make a big difference. I sure hope you are not like this to the people around you otherwise your marriage will be a very difficult experience.
Please, for your sake and the sake of your fiance, become a man of your word and a man who follows on his word quickly.

A lot of people have cared about MCHost and that is what kept me on for so long, but you took advantage of it and failed to be worthy of it. No amount of :) :) :) can make up for that.

mindshift, I tend to think many others agree with you but just do not post it. I know this from experience.

Aussie, what is the Dooder Award?

The dooder award is something I bestowed on New MChost customers as they walked in the door.

The dooder was an animated image of a dancing man.

It has since been edited to be a spanking dooder and can be seen on a developer forum I run.

Originally posted by simmons
Aussie, what is the Dooder Award?
Don't worry about what Samuel says. :D

The doodler award is given by the United Nations to highly respected citizens of Earth who have enormously contributed their time and efforts to the benefit of all mankind for this and the coming generations. ;)

Originally posted by UmBillyCord
mindshift, I tend to think many others agree with you but just do not post it. I know this from experience.

They have learned not to. Complaints not properly submitted to the black hole known as complaints@mchost.com are usually deleted, sidetracked or closed.

One client lost reseller access the day he made a joke about MCHost on another forum.

Originally posted by mindshift
MCHost time for simple things: Soon = 1 - 2 months.


I always thought soon was short for 1 or 2 lifetimes away... or when hell freezes over - whichever came first.

By the way, mchost have ssh access, but httpme doesn't! :)

Originally posted by John1973
By the way, mchost have ssh access, but httpme doesn't! :)

True, However HTTPME has the fast friendly support where McHost seems to be havin issues in that dept. so you need SSH to do it yourself!!! ;)

if one has to go for support i think httpme.com is way ahead. i myself put presales questions to httpme.com and mchost.com, almost simultaneously. This was day before yesterday.

However, haven't got a response from mchost till date! On the other hand, i have already got multiple queries handled by httpme within no time. If presales questions are not handled properly, what can you think about the post-sales support.

It is anybody's guess

BOB

About the SSH access at HTTPme

That is a great thing that they are doing, they are limiting the liability for all clients now allowing a very powerful tool to be perverted.

I am almost 100 percent positive HTTPme would do what you need in SSH from an administrator's standpoint (Lack of a better word, they would do what you need in SSH for you)

It's just too easy to do damage over time with unchecked SSH accounts.

I'm wary of getting involved in such a thorny thread, but I'm an HTTPme customer and I have to say that I agree with Samuel about SSH/telnet access. There are times when I might want it, but I'd much rather everyone did not have it than I had it...Personally, I think disabling ssh access is something which should be done for all shared hosting environments.

my$.03