hi,
I have recently installed cerberus to help with customer support but live chat is not included as they are still working on it for the new version. I just thought I'd ask what other people are using in their customer support systems for live chat.
Thanks

try livehelpmessenger.com or google gadget

theres quite a few out there. we use live help from stardevelop, but i know lots of people use clickchatsold, and boldchat. theres also a free one from crafty something, but the name escapes me.

instantservice dot com is use by some pretty major hosting companies

Check out Kayako liveresponse, works well!

Check out livezilla.. Its free and awesome

Go for Kayako liveresponse or phplive chat .

If you personally ask me, I would never go for Live chat as a support option, instead would try to setup 24/7 phone support service. Customers feels more comfortable talking to someone when they have problem. Thats human nature and if applied in business will do real good, is what I personally believe. My 2 cent :-)

are there any Open source solutions that would be acceptable for webhosting support / sales

would a jabber server work using the jwclient for the website? I don't know I am just asking

Sam Fourman Jr.
Fourman Networks

Go for Kayako liveresponse or phplive chat .

If you personally ask me, I would never go for Live chat as a support option, instead would try to setup 24/7 phone support service. Customers feels more comfortable talking to someone when they have problem. Thats human nature and if applied in business will do real good, is what I personally believe. My 2 cent :-)

I dont know if i fully agree with you. We recieve a lot more live support request then phone calls.

thanks a lot guys, i'll start making my way through them to see which suits me best.

We use Livehelp, great Desktop apps too. http://livehelp.stardevelop.com/

Check out livezilla.. Its free and awesome

+1 - Don't know how I hadn't seen this one until recently - fabulous piece of software (though it's geo-tracking is rather off... not that it is a major function of the software).

We use Livehelp, great Desktop apps too. http://livehelp.stardevelop.com/

Does LiveHelp allow a supervisor to view chats done by staff as they happen (i.e. can you observe other chats taking place)?

after looking into all of them I've settled for Livezilla. It does everything I need and it's free, I'll have a look at Cerberus' when it gets released. Maybe even invest in Livehelp when the budget allows

over the past few months I've been looking over things on this respect too.

Kayako - A joke of a company, one that can't even support their own clients properly. Hardly worth spending the time (or money) on.

Cerberus - They've been claiming to have a "live chat product" in development since before php5 came out, for at least 4 years now. I'll believe it when I see it, it was SUPPOSED to be released with v4, but never made it in.

Livehelp - Desktop software is buggy as hell, developers can't fix problems properly. it's just a nightmare to get ANY kind of true support from these guys for this application.

Livezilla, I can't say anythingg about because I haven't used it, but I'm going to start working with that one today, we'll see how it works out ;)

This might be too simple for you but as someone starting out real small, i am thinking of ZOHO embedded chat (zoho.com). I liked the look of 'omnistar live', and nicecoder's (nicecoderdotcom) iDESK and chat.

live response Kayako is very good now using it for a long time.

You might want to check out PHP Live. It works great, sign up for a trial.

All the best,

I have to say Kayako's product is ok. I haven't tried livezilla though but plan to :)