Hello All,

I thought i'd let you know that I puchased a reseller package from onefusion.com and I am very sorry that i'd ever heard of that company.

They advertise a 24 hour response and it has been nearly 2 weeks and they have failed to send me my account information after numerious email requests.

I am still waiting for a reply to my refund demands but as of yet sadly no response.

Take my advise and stay away from this company!!

Yah we all know. There was a huge post about their service ages ago.

I have a link, but not on me right now cause I'm using a computer away from home. Use the search feature.

Onefusion is a fried host on here!

Onefusion as i said in many old post imposible to make money on there plans and you expect them to also offer tech support... ehehe

:D

ya lor :o

actual before you sign-up learn more about the company first and don't just see the price ... as cheap hosting provider like them will alway got problem .

Don,

Come on... You of all people should know better what is happening.

--

For the others, yes we are very well aware that service has not been that fantastic a couple of months ago due to many service provider hiccups and incapability of our staff. But why won't anybody just give us a chance to get things to work out better? Everytime somebody makes a post about onefusion services, the same people will jump at the chance to flame us. Can somebody please cut us some slack? We do have happy customers, and I am sure of that. While I do not make claims that we are the best host out there, we sure are trying our very best to get things going. In fact, things have changed drastically ever since the problems we have had a couple of months ago because we shifted customers to the new noc facility. That is why if some of you had noticed, we stopped all marketing efforts and are focusing on providing better customer service to the existing clients.

Its a cruel world out there, people jump at every chance to flame others. What I can say is that we are picking ourselves up and learning from the mistakes made.

Originally posted by ck
Its a cruel world out there, people jump at every chance to flame others. What I can say is that we are picking ourselves up and learning from the mistakes made.
Good for you. But please stop complaining that folks make negative comments about your services here. As you said, "Its a cruel world out there".

Best of luck. :)

Originally posted by Aussie Bob

Good for you. But please stop complaining that folks make negative comments about your services here. As you said, "Its a cruel world out there".

Best of luck. :) Interesting. Someone makes a post about the services of a company, said company posts a reply about the situation, and it's considered "complaining"? Would that also apply, Bob, if services of said company were about you?

Do we now say that any company addressing postings -- here at WHT -- about their good/bad services, are complaining?

It's obvious the thread starter has a personal issue with OneFusion and CK is well aware of what has transpired, so is the thread starter from the sounds of it. Perhaps your comment is related as well, to a personal issue between you and OneFusion?

Originally posted by Website Rob
Interesting. Someone makes a post about the services of a company, said company posts a reply about the situation, and it's considered "complaining"? Would that also apply, Bob, if services of said company were about you?
Well for one thing, I would not make whinging comments like -
But why won't anybody just give us a chance to get things to work out better?
and -
Can somebody please cut us some slack?
As he said -
Its a cruel world out there...
Do we now say that any company addressing postings -- here at WHT -- about their good/bad services, are complaining?
If they make posts like that asking for folks to "cut them some slack", then yes, I consider this complaining about folks making negative comments about them. We're in business. We don't deserve for our clients to cut us some slack.
It's obvious the thread starter has a personal issue with OneFusion and CK is well aware of what has transpired, so is the thread starter from the sounds of it. Perhaps your comment is related as well, to a personal issue between you and OneFusion?
:cartman: You're a mile off. But that's your right. :) If you think I've broken some forum rule here, then report it to the mods, otherwise................:D

Although some of your points are taken out of context, some do have merit. It is also true, that there are some people at WHT that just love to jump on a company/person, when they are down. If one were to do some back checking of threads, it would be obvious that the biggest threads are the ones where people offer opinions (usually in the negative) or petty, back-biting comments. We won't get into how many threads are filled up with irrelevant and/or just plain stupid comments, which have nothing at all to do with the thread topic.

There are lots of others that feel WHT should be called WebHostingBash. Although I'm not one of them I know that threads where knowledge and/or experience are required, to post an intelligent reply, seem to be few and far between.

Didn't mean to pick on you in particular, Bob. I would guess that the timing of my reading your post, brought out some of the frustration I feel at having to wade through useless comments in a thread; to hunt and peck for posts that actually have something to with the thread topic. And since my own post is falling into that catagory, I shall stop now. ;)

Runaway from there? If you can't get presales answer within minutes, You won't get any answer on your problem when you use their service. Simple. :rolleyes: Try others.

ck,
i have lost count on the number of emails I have sent you requesting my account info.
Also I don't know if you know this but your support@onefusion.com email address does not work.
Not surprising as you need to be told by others when your system does not work.

I'd stop giving people grief and get of out this hosting business. I gave you many chances to get my things sorted out and on each occassion you failed miserably.

one p**sed off person

Website Rob & Aussie Bob, peace :)

I understand what both parties are trying to drive at. Both have valid points, which I must thank for bringing out.

Now if the thread starter actually bothered to let us know who he/she was in the very beginning, it would not have turned out like this. I am not saying people cannot voice out their own personal opinions but as far as we are concerned, based on the issues currently in the support helpdesk, I personally feel that there are no outstanding problems from our customers which warrant such treatment. If account details and information were given to begin with, we could almost certainly avoid turning this thread into the way it is now.

You need to be worried about a hosting company that has an 8 page Terms of Service plus a 4 page AUP agreement. And every other paragraph has some mention of penalty of between $100-$500 for "administrative" expenses. Maybe they can spend less time making rules and regulations and spend it on actually performing customer service!

Onefusion is never our choice.

What I can't figure out is why time and time again, a person comes here and posts "I signed up for an account with 'so and so' and have not recived my account info. I sent them an email ect, and still no response"
Then the host in question will respond within a few hours with "If this person would just give us their contact info, we will correct the problem" (usually give them a month or two free as well)
First of all, if the person already followed up the sign up process with an email and still does not get a response, I wouldn't even recomend pursuing the matter. How efficient can a host be that requires a post on WHT to get some attention?
Secondly, maybe the person doesn't want their personal details known. Yes, you should be able to trust your host, but this host isn't really yours yet, and they have already proven themselves to be somewhat irresponsable.
I am thinking the best way for a host to handle this would be to either provide a suitable explaination (no lies, and no excuses) with an apology, or to simply not respond at all. If the explaination and apology appear to be satisfactory, the person may re-sign up all by themselves. Just by responding at all, it would appear the host has more time for "fixing" than brains to prevent "damage" in the first place.
btw, if describing ones experiance with your company can also be called flamming, then you have much more important things to be doing besides posting here.

I have never said "If this person would just give us their contact info, we will correct the problem" because there is no problem to begin with.

We really need to know who this poster was in the first place because without that information, I cannot track the ticket or find out more about it. Despite my requests at the thread starter to send us his contact details or email in making himself known to us, nothing was ever done... not even a simple PM. Now I don't even know who is this person who supposedly signed up with us and did not receive the welcome email. As far as I know in the most truthly and frank way, all new signups were promptly setup within 24 hours with welcome email sent out.

The thing is this whole issue could have been promptly attended to and resolved if the thread starter actually sent a PM or provided some hint at what his/her domain name was. This is the puzzling part I am trying to figure out as well... Somebody makes a post saying he/she signed up and did not receive an email, without providing any form of verification so that we could check our records. If they actually 'help' us in this matter, everybody's lives would be much easier than speculating what actually happened, etc. And if it helps to make the picture any clearer, I have no qualms about opening the support ticket which this customer might have opened to the public (if it does not contain any personal confidential information) in order for everybody to see. I personally am very sure that all new account signups had been promptly setup and verified by my staff. Even for account cancellations and refunds, they were also made within the promised timeframe.

The facts are that the thread poster has not made known to us who his/her identity is. I am not saying it definitely is, but our initial email to the customer could not have reached them in time because their email was down, right?

We just want to know who this poster in question is, so we can find out the truth behind what is happening. Now people are jumping all over us without even giving a chance for explanation.

I am not asking for too much, am I? Because if even this is asking for too much, then I really have nothing more to say.

Three words: numerious email requests indicate a problem you have not addressed because you were too busy worrying about the cruel world.
Maybe fuming signed up with a company that has a simular name.
I tried onfusion.com (be glad he mispelled the thread title so it will not show up in a search) and they don't appear to do hosting. I'll let you try some other names, or fix your emails or contact page, or whatever the problem is.

The poster didnt provide any references or ticket numbers, so until this is being done, we never know what actually went wrong. It could be a very simple issue of emails not going through, to the worst case scenario of onefusion really not providing the ample service (which I highly doubt as explained before).

As I've said before and will keep on saying it again, I am willing to open up the entire helpdesk conversation to anybody who is interested in deciding whether we did the right thing or not. But cannot do it until this individual actually tells us.

I support OneFusion in this matter!
I for once am a VERY satisfied customer with 3 accounts open with them. they have all been setup within 10 hours, and I have never experienced any problems with the welcome email.

It is true however, that support is not entirely done by OneFusion themselves, but by a third party who is not always that good at giving support indeed. Nevertheless, all problems I had have been answered within 2 - 4 hours. Also, I know however that OneFusion is currently investing in making their support better.

You should also remember that the pricing OneFusion currently offers is absolutely fantastic, and compared to that, their service is well worth the money.

Regarding the refunds the initial posted of this thread was referring to, if you really want a refund, I'm absolutely sure that you WILL get a refund, since I have known examples about other issues OneFusion has given a refund for. No questions asked.

And last but not least. OneFusion DEFINITELY has a point that they are UNABLE to help as long as the initial poster does not reveal its identity. It is true that he claimed to have send a dozen of emails to OF support, but you should also remember that it is very easy to claim this without any evidence to back this up. Just suppose that this is someone who didn't sign up with OF, but just wants to flame them a bit; I guess they are succeeded in this, without too much of a problem. Why? Because all you guys simply believe that "customer" without him/her revealing his/her identity. Think about that!

I'm not saying that OneFusion is the BEST hosting company, but it certainly is one of the better. One example: it is the only hosting company I've been with that does NOT make a problem out of sending me an invoice for each payment (we need these for VAT purposes). This may sound stupid, but I can give you at least 5 hosting companies that did not want to send me an invoice through email so I could defend myself at the VAT offices here in Belgium.

Dear all,

I do have an account with them and though it didn't start well but somehow their support is getting better. Not to say great, but they are improving.

Please don't mistaken me as one of the onefusion "person", and like what belaus said, with such a good deal and average support.. that is good enough.. and the best thing is, they are getting better. :) Let's hope they can match voxtreme or httpme in the future!!

All my questions were answered with an average of 6 hours.

By the way, anyone heard of webmanixhosting.com? Please do give comment on that. I posted it few days ago but no one reply
:(

Thanks in advance.

I am also a happy Onefusion customer :D Yes, there have been hiccups along the way but personally I have found that Caleb goes out of his way to be helpful. In recent months I have found the service to be excellent.

To belaus, starry and SmallPackage, THANK YOU very much!! It is certainly an honor to have such superb customers like you who spur us on to constantly improve, learn from our shortcomings and not repeat them again. :)

Cheers

Originally posted by j_rumba
You need to be worried about a hosting company that has an 8 page Terms of Service plus a 4 page AUP agreement.

well that is wrong, a good tos will protect both the client and the host. it spells the correct way of doing business and the incorrect ways



And every other paragraph has some mention of penalty of between $100-$500 for "administrative" expenses. Maybe they can spend less time making rules and regulations and spend it on actually performing customer service!

well that part is another matter
$ 100 - $ 500 for this or that, that's abusive to clients.


Mike

Originally posted by belaus
I support OneFusion in this matter!
I for once am a VERY satisfied customer with 3 accounts open with them. they have all been setup within 10 hours, and I have never experienced any problems with the welcome email.



10 hours :eek:
I would have been assinated by some clients if I ever took that long. You are a good client, that I would guess requires little amounts of services.

My clients are much more demanding ( then again I am at a high price than most host )

Mike

You're starting to ramble on now, Mike.

In essence, you last post alludes to Clients of OneFusion somehow being inferior to yours? Or, are you saying that Clients of any Hoster -- other than yours -- are not as good?

It's one thing to make comments about a Hoster, but now you've taken to also putting down Clients?

I wonder if you charge "a high price than most" because of your ego? Get off your high horse and join the real world. If all you have to offer in this thread is your opinion, you don't offer much.

Originally posted by Website Rob
You're starting to ramble on now, Mike.

In essence, you last post alludes to Clients of OneFusion somehow being inferior to yours? Or, are you saying that Clients of any Hoster -- other than yours -- are not as good?

It's one thing to make comments about a Hoster, but now you've taken to also putting down Clients?

I wonder if you charge "a high price than most" because of your ego? Get off your high horse and join the real world. If all you have to offer in this thread is your opinion, you don't offer much.

yes I am rambling. but since you seem to have taken my comments in a negative light, please let me reply in a negative light or a positive light depening on my high horse mood :)

The point I was making was that, I charge alot to the clients, I have to give alot more to them in services. if I client wishes to let 10 hours go by that is out of the normal distibuted curve of reply time within the industry ( which is something you should know )

the current level of reply times ( averages )
10% = 1 hour
35 % = 2 hours
35% = 3 hours
10 % = 4 hours
10 % = 5 hours or more
the above is based on open forum discussion that have happened in the past withing WHT. and you'll note that people in the higher priced range are withing reply times to thier client of 3 hours or less.

if a client let's it fall to 10 hours then he must be a nice client. Nice as defines as forgiving and understanding. not the negative connotation you were stating

I've been reviewed a few times, my services speak for themselves. good, bad, or indifferent; I work very hard for my clients and expect to get paid for the service I render

and as for my high horse. it's a quarter horse, about 15 hands high. and he listed in the stud book. and never won a state champion, but took the county fair ( yes in NJ we have country fairs )

and to concluded, if a client gives you alot of time, then you should not abuse it, as was the case in the begining of this post. which lead to a clients negative review.

Mike

Let me rephrase;

You took one Client comment (stated as a positive), from a choice of many they made within the same posting and choose to turn it into a negative. The Client of OneFusion who made the post did not seem in any way, unhappy about having 3 accounts setup within 10 hrs -- for some reason you did which was reflected in your post. That to me is bashing the Client.

You then went on to state that "your" clients would not put up with that amount of setup time neglecting to even mention that many people would also, not put up with your pricing as they are probably too high -- or "perceived" as high prices -- by the average person. I don't know that for fact as I'm going by your statement; "I am at a high price than most host".

Quoting results of an open forum discussion here at WHT may mean something to the people involved with it, but as you only said it was "reply time" and with no specifics as to; replying to what (sales, support, emergency), what day of the week, what time of day, etc., the results are meaningless.


What I do know is the theory of relativity and the Standard among people who purchase a product/service from "any" business; the more one pays, the higher level of service one should -- and can -- expect. Quality of product or service and related services, are relative to the expectations and price one pays. That is how good, better, best, deals are defined. Low pricing combined with a medium to high level of "response time to any request" is to most, a good deal.

Do you offer a good deal, better or best? Or does OneFusion? Or maybe some totally different company.

If I were a Web Client paying $300 month for Hosting, I don't care what day or time it is. If I call with a problem there better be someone there to answer the phone.

If I were a Web Client paying $30 month for Hosting, I don't care what day or time it is. If I call with a problem there better be someone there to answer the phone or an answering machine so someone can get back to me in a few hours.

If I were a Web Client paying $3 month for Hosting, I don't care what day or time it is. If I call with a problem and someone is there to answer the phone, bless them.


We, as owner/operators of business's that provide Web Hosting and related services, can say, feel, think, whatever we want; about our pricing or level of services provided. In the end -- it don't matter. If we don't have new and long term clients we are soon out of business! Clients are on all different levels and what is acceptable to one, may not be acceptable to another.

To start bashing a Client because they are happy with the level of service they are getting, is simply ludicrous. Presuming it's safe that you don't bash your own clients, I have to wonder if you go looking for posts, where you can bash satisfied Clients of other companies.

Please understand, Mike, that I found your posting, most curious. I also get the impression (and if I'm wrong please clarify) you are taking some delight in bad-mouthing and down-talking a specific competitor in a public forum. It is so far and away, a "not" something to do that I feel compelled to go into these long postings to help explain better what I'm getting at.


Which is....

One person started this thread with compliants about a company.

Three others have made posts they happy with said company.

Why anyone would choose to be selective about posting opinions on only negative comments -- regardless of whether the comments are grounded or not -- is beyond me. Just who is supposed to do the bashing in this thread and who is supposed to receive the bashing. Frankly, I'm starting to get confused. ;)

Oh well a mis understanding is a mis understanding

ATST thanks for pointing out my error in misspelling onefusion. To be honest I was so upset by the shoddy service that
I hadn't realised my mistake. I am glad that onfusion.com are not in the hosting business otherwise
I would be one bankrupt person.

I don't want to use WHT forum as a medium to have a slinging match with ck, so I won't bore everybody with my full story.
Here's a brief version again. I bought a hosting plan from onefusion and received acknowledgement from their billing department. Sent numerous emails to support and
sales dept for my account info and got nothing.

Finally got a message from ck asking me whether he should send me my details again. AGAIN? What’s he on? Anyway 2 weeks later and after many more emails I finally managed to get acknowledgement from onefusion that my account was cancelled. Boy, was I glad to hear that.
As for my $30, it's anyone's guess where that gone to.

Hi, I have been a customer of Onefusion.com for about 3 months now, and have a number of accounts on my account. I must say that I am very pleased with their service and support. There have been a few minor blips, but this is expected due to circumstances that one cannot always control. I do not think that you guys who get a kick out of knocking companies are for real, but a bunch of loosers! Show me a web hosters who are 100% perfect! There is not one! I used to be with a company called wantsomegetsome.com, who were part of *****.com, and they pulled the plug one day with only 24 hours notice. I lost all my sites and also the fee. I have also been with websolo.com, and their support stinks! I also tried to open an acount with datapacket.net, and again their customer support, and response time is beyond belief! I can go on and on! Why don't you perfect guys just get a real life in a imperfect world, instead of spending your time making out that everyone else has got it wrong!

Onefusion never claim to be perfect, and also posted here that they see their faults and are trying their best to get better. I wish them well.

Regards

Andrew
Logoshost.co.uk

genesis - don't forget that one of the best features of this forum is that it allows new users to get a feel for the performance of any given hosting company. even if people complain without reason (and lets face it there will always be more complaints posted than praise), the response given by the company can often tell more about them than whatever the original complaint was about.

you're right, it is not a perfect world and some web hosting companies are far from perfect. it is nice to get a feel for which ones those might be before signing up :)

Originally posted by Website Rob

It's obvious the thread starter has a personal issue with OneFusion and CK is well aware of what has transpired, so is the thread starter from the sounds of it. Perhaps your comment is related as well, to a personal issue between you and OneFusion?

What's personal about it? It's business.
Person X gives company Y money to perform a service.
Company Y doesn't perform the service as promised.
Person X takes money from company Y and gives it to company Z and then tells friends to stay away from company Y and relates personal experience.
That's the way it works. Doesn't matter if it's webhosting, dry cleaning, auto repair or a dentist.

That may all be true, but you took my quote out of context. What you quoted was a reply to someone other than Person X.

Originally posted by madmouser

What's personal about it? It's business.


This time around I believe its purely personal, well i could be wrong though. Remember earlier on in the thread when I kindly requested for the thread starter to post or at least tell us who he/she was? Up till now we still have not received any word from the threat starter at all.

The whole idea is, Person X claims that money was given to Company Y for a certain service but never got it. Company Y then checks its records and finds out that no such order was ever made. In all fairness, Company Y makes a post back to ask Person X for any remote piece of information which could help them trace back who was the thread starter so that they could really take a closer look into their records.

Weeks have passed since Person X has made the initial post, and this individual still refuses to give Company Y any information about the supposedly placed order.

Now, Company Y even offers Person X ways and means to contact them. ie through email, post to the forum, even PM. All of which fall of dead ears.

This is a very classic example of somebody posting false allegations about our service and I seek readers to be discerning as to what was the real truth behind everything. To us it is very clear that either this thread starter has something against us, or they are just trying to make us look bad (falsely) in front of everybody.

When a customer has a problem, there is only one proper response on the part of a business that want's to stay in business, keep customers and get new ones.
"I'm sorry, I'll fix it."

Originally posted by madmouser
When a customer has a problem, there is only one proper response on the part of a business that want's to stay in business, keep customers and get new ones.
"I'm sorry, I'll fix it."

yep, solve the problem and keep on trucking...
solves many of a headache.

Mike

madmouser + ADEhost,

You have got it wrong. As I have said there was absolutely no problem to begin with. The thread starter came here lashing out at us for something which we did not do. We felt that it was strange that something like this were to happen, therefore asked the poster for any details which could give us a clue on verifying identity or order. Instead of posting back anything helpful to assist us in solving the supposed problem, he chose not to but instead post back more insulting comments. Now this thread goes on and on while the poster simply refuses to come up with his/her identity while everybody believes that story instead of ours?

If there was a problem with our services, we would fix it. Straightforward and simply. Ask any of our customers that and they will tell you likewise.

again, I am taken out of context.
I was replying to the statement that the other poster made and it was a rather nice and proper way of dealing with clients.

I could care less about the problem within the tread in question I was replying to the statement in general,

Solving a problem to my clients sometimes takes the basic statement of admission along the lines of " Mr/Mrs. Jones, we have a problem, we are going to solve it now, and we are sorry, let's not let it happen again to bother you "

that is all it was, this was in no way related to your business ( even if it's in your thread )

Mike