Anyone has live experience with them ? I can't find any website using their service even with deep google research

I was about to sign up with Verotel then found them, but :

- They are pretty new in the business (I think a few months),

- They are registered in Cyprus,

- Their hotline doesn't work at night although they say it is 365*7*24 (I tried several times and always got the message after 3 minutes on hold that they are busy with other customers... come on, at 5am in the morning !? (whereas I reached them rightaway during daytime). They should say they answer during business hours, this false 365*7*24 is raising suspicions

- They don't say on their website how often the merchant gets his money and how ?

- I tried to cancel a subscription (as if I had one) on their Customer support site (etclub.cc), and whatever input I make, I don't get any answer from the website, not even that my credit card digits are wrong or any error message. Besides, the "Payment method" dropdownlist is empty... Is it really working ?

- And more importantly, when you look at who registered the domain etclub.cc
you find Patrick Sallnert
and when you google Patrick Sallnert
you find him among the creditors of Bank Crozier which apparently bankrupted in 2003 :

(bankcroziergd.com)

Bank Crozier Ltd as of 24th July 2003 was placed under Liquidation, on order from the Supreme Court Of Grenada, by the Honorable Madam Justice Chairmane Pemberton.


Nevertheless, if anyone is having a working experience with them, please share it with us !

Thanks

It is a good research you did.

However Verotel has been in the payment service provider business for ages, they mostly handle the payment processing for Adult websites. If you look at the major Adult webmaster forums, then you only find good reviews of them.

You should ask for reputation and reviews of Verotel on boards like gfy.com and also search the boards for news.

Hello MarcJenot,

Allow me to answer your questions.

You are right in the fact the Failsafe Payments is a pretty new company but the team behind it is very far from being new in the business.

The support site is working just fine. You get the "error" due to the fact that you have not purchased anything through any of the websites we represent.

Payments are in general weekly but it also depends on what payment options you have enabled as we have many options and many more being integrated as we speak.

We have also been busy with opening a US office based in Ohio with local staff and local acquirers and partners.

Patrick did indeed register the domain but to make a long story short this should have been transferred to the proper company a long time ago as this was an interim solution when the domain was registered.

The person that was a creditor with Bank Crozier and the person related to this topic is not the same person.

Frankly I am still suspicious since :

A/ There are many of my points that you don't address, (hotline, payment method), why wouldn't you ?

B/ I didn't say I was getting an error, I said I was getting no answer about my input, just the same page again as if there is nothing behind. If an actual custmer was trying to cancel a membership, it would be told he made a mistake on his input ? come on...
Besides, you don't explain why the "Payment method" dropdownlist is empty and not working, how people can choose which was their payment method ? This is obviously not working.

C/ You say :

Patrick did indeed register the domain but to make a long story short this should have been transferred to the proper company a long time ago as this was an interim solution when the domain was registered.

Sorry but your business is a few months old, so what do you mean by "a long time ago" ? A couple of weeks ?

And more importantly you don't deny (how could you anyway) that this Patrick is involved in your business (in my opinion he is the founder, and probably yourself behind the name of the company).

How can we trust a Payment Solution Provider that was involved in a Bank failure a few years back ? especially a Bank in Grenada !!

where did I find you are registered again ? ah yes, in Cyprus...

LOL

Hello MarcJenot,

Thanks for your post.

I will try and address your issues here.

a)
Our phone system are being installed by a local company and is quite sophisticated but the company installing it have done far from a good job this far. We are working on these issues.
The phone system in North America (Ohio) is not effected by this so they are working fine during office hours.

We will add different payment options as we go along in the drop down menu. It is huge work to implement all the different payment options (we will soon offer over 20 different payment options under one roof) into a tracking system.

However your feedback was good and of course "Cards" should be included already now. That was an oversight by us and will be taken care of ASAP.

b)
We thought that it would be quite clear to the cardholder to re-enter their data if the digits just disappear and they have to re-enter it.
However I have instructed the tech team to take care of this so that cardholders will be routed to a text when they have an invalid card/tracking number.

c)
Failsafe Payments as a company have been operational for for a year or so. The developments for this company started a long time before.

The named person will perhaps be involved in the future as a consultant (or deeper involvement) as he has been in the business for a very, very long time. The URL`s was offered by him as they were suitable and should have been transferred to Failsafe immediately which they didnt. If you want to read more into that aspect feel free to do so but there is no "great conspiracy" behind these facts.

Regarding the named bank:
I suggest you get the facts straight before posting. We welcome any posts but please have the facts straight first.

You say " How can we trust a Payment Solution Provider that was involved in a Bank failure a few years back ? especially a Bank in Grenada !!"

a) Failsafe Payments has not been involved in this? How could we? You state that we only have been in business for a "few months". When the named bank folded it was back in 2003.........

b) The Patrik you are talking about and "our" Patrik is not the same person.

c) Now if you read carefully Patrik was a CREDITOR with the bank. That means that Patrik had money in the bank as any account holder would have. That also means that Patrik LOST money and have claims on the bank in the ongoing liquadation. That mean that the Patrik you are referring to was a VICTIM. Not the offender.

If you would reason like that all the creditors of Lehman would be crooks........

And yes we are registered in Cyprus. Are we then crooks?

You have provided us with some good feedback and things that will be corrected but please dont try and read conspiracies and scams into businesses that are legit.

All processors are not scammers as some, believe it or not, are trying to run a clean and legit business. We will let our repute speak for itself once the word is getting our there which will take time but we will get there. We work long term.

The partnerships we are forming at the moment will also show our credibility.

One final note;
We would be happy to have you as a customer to prove you wrong but we cant force you to do anything. If you feel that we are not right for your business then we rather see that you find a suitable processor elsewhere.

Good luck with your business.

Thank you for your answer, I think people can make their own judgment now but as for me, I still have the feeling that doing business with you is a bit too risky, given the poor your client support which raises questions about whether you actually do have clients yet.

Anyway, in my first post, I was trying to get in contact with some of your clients to ask about their experience, not with you defending your business which is perfectly logical but not too valuable to me.

And comparing the shareholders of Lehman Brothers to those of a small private bank registered in Grenada is farfetched, if you invest in such a bank, you obviously look for trouble or you are involved in some trouble making. Either way. Just my opinion though.

And if there are actual clients of Failsafe Payments out there, please ask them if they have some time to report to us their experience with you, it would be so valuable. Thanks

MarcJenot,

We will welcome you when and if you are ready to use our services.

If any of our merchants reads this post and feel like they have something to say then I am quite sure that they will reply.

We have many merchants that are not members of this forum and we want to avoid the "new member - first post" discussion.

Good luck with your business.

I can only vouch for Mr. Patrick Sallnert in this respect.
We have worked with him a few years back and all I can say that he has always been very responsive and is very knowledgable in this industry. I don't think he has anything to do with any shady operations so therefore I must say that I believe that Failsafe Payments in my opinion should also be a trustworthy partner.

Unless, of course, Mr. Sallnert has turned 180 degrees since we have last worked with him, but I can't imagine that's the case here. :)

Failsafe has got everything to proof here, so let's give them the opportunity to do so.

To start with: Which acquiring partners do you currently use?
Please don't tell me it's State Bank of Mauritius. :blush:

We would not even touch SBM :-)