Is it me or has this company been wiped off the net?

Have a domain gone into redemtion period, but on sat their site wouldn't recognise my logon, and now 10-domains, and parent domain company parava.net are gone.

No response from their dns servers, nothing.

Also - best avenue for me now is a complaint through icann to try to hold onto the domain?

Also - best avenue for me now is a complaint through icann to try to hold onto the domain?
Yes, that is right concern. Do that as soon as you can. They are higher authority
Good luck

shocked... i have about 100 domains with them been with them nearly 8 years anyone got any advice as to what to do?

Looks as if all the parava/10-domains/naame.com servers, including all primary nameservers, were in Houston.

So the question becomes, how long until they're likely to be back up, as it's likely they are down due to the Hurricane.

Reading chron.com, it doesn't look good. :(

Although, people were having problems logging onto accounts and contacting them earlier than that - thread 717886

Argh.

were they registrars or resellers for another provider ?

If they are down due to hurricane, they could have atleast posted a note before or after for possible outage somewhere or here at WHT, where most customers run in such cases.

Parava Networks are registrars.

So if you have a domain expiring or already in redemption (as I do), you're pretty much screwed it seems.

I haven't had any acknowledgement from ICANN. Hopefully they haven't shunted it aside due to their "we can't help regarding registrars that don't answer emails" policy.

I opened a case with ICANN about Parava Networks not responding and there sites being down and this is there response:


Thank you for your email. Please see the news reports regarding hurricane Ike and Houston being devastated. Parava Networks is located in Houston and will require some time to resume business. Please be patient. Best regards, ICANN

Ticket Details===================
Ticket ID: TJS-589543
Department: Registrar
ServicePriority: Low
Status: Closed

Parava is back up again, and I was able to ring through to a customer services person. _b

Please do not despair, we were down after Ike and it took us a while to be back up due to problems with our T1, which actually is not our fault at all, we depend on MCI's capacity to put us back up. Our systems were intact and by the Monday after Ike hit we had our power restored.
So, we have not gone out of business and we were not ignoring your emails/calls, we just could not get to the internet due to problems with our T1 as I mentioned earlier.
Also, just to dissipate versions about us going out of business, NOT happening any time soon and we will continue to upgrade our system and listen to your suggestions.

Hi parava, can you spek more about your business ? =)

Hello Parava,
I sent some emails early today regarding an expired domain
I need to recover. Can you help me?

The domain is crespial.org and it was registered through
registrateya.com

Please do not despair, we were down after Ike and it took us a while to be back up due to problems with our T1, which actually is not our fault at all, we depend on MCI's capacity to put us back up. Our systems were intact and by the Monday after Ike hit we had our power restored.
So, we have not gone out of business and we were not ignoring your emails/calls, we just could not get to the internet due to problems with our T1 as I mentioned earlier.
Also, just to dissipate versions about us going out of business, NOT happening any time soon and we will continue to upgrade our system and listen to your suggestions.

And before I had an issue, described in this thread
http://www.webhostingtalk.com/showthread.php?t=717886&highlight=parava

Your email was replied to the same day you sent it to us:

From: Soporte RegistrateYa.com [mailto:soporte9@registrateya.com]
Sent: Thursday, October 09, 2008 8:50 AM
To: 'Customer: XXXXXXXXXX@virtualorbis.com'
Subject: RE: RegistrateYa.com - Pregunta de Soporte!



El dominio se encuentra en redemption period (periodo de redempcion). Esta es una politica universal (no nuestra unicamente) adoptada hace ya unos años. Una vez que el dominio expira, este pasa al periodo de gracia, en el cual se puede renovar a precio normal. Si despues del periodo de gracia el dominio todavia no ha sido renovado, el mismo pasa al redemption period. Este dura 30 dias, mas 6 dias para que sea liberado. El dominio puede ser restaurado, pero se debe abonar un cargo de us$99 que cubre la restauracion mas 1 año de registro.

Unfortunately I never got your email.
Could you send me more detailed instructions on how to make the payment effective to recover the domain?
My email is alengua@virtualorbis.com

Please contact us directly to our support team.
We do not offer support via public forums.

I understand your point. But the fact is that although I post support request on your site. It seems that I never get the replies you say you send me.

BTW, the fax number listed on your web site is not in service.

Please try:

support2@10-domains.com

Our fax number is:

+1.713-344-0671

Thank you.

Thanks, i am waiting for your help.
I have sent an email, fax and ticket.

Hello,

I just went to renew my Domain and it appears that 10-Domains is not up right now. Is this just maintenance or something wrong?

Thank you,

Jeff