Well, I think I may have narrowed my choices down to either HostGator or ResellerZoom. I like the fact that ResellerZoom offers end-user support (just in case I want or need it) but I've heard some great things about HostGator, so I'm torn.

I did a bunch of comparison searches, but most of what I'm finding is pretty old. Things may have changed since then.

Anyone have any current/recent opinions or thoughts on which is the better way to go for Reseller Hosting?

If it matters, I'll be using eNom to sell domain names. Domain name sales is the primary business, with hosting being an up-sell.

Thanks...

Hi

just out of curiosity why did you pick these 2 hosts??

Do a search on these forums for reviews, I've noticed more and more over the past 12 months HG seem to have bad reviews, but sometimes good ones too.

just out of curiosity why did you pick these 2 hosts??
I was originally looking for reseller plans that offered end-user support. The two that kept popping up were InnoHosting and ResellerZoom. Inno actually looked pretty good, but I'm having trouble getting them to reply to my pre-sales questions (not a good sign).

I then did some more research and came across quite a few good reviews on HostGator. If they provided end-user support I'd be done -- but they don't, so I'm looking for opinions from others on these two.

Naturally if anyone has other suggestions, I'm open. :)

I was originally looking for reseller plans that offered end-user support. The two that kept popping up were InnoHosting and ResellerZoom. Inno actually looked pretty good, but I'm having trouble getting them to reply to my pre-sales questions (not a good sign).

I then did some more research and came across quite a few good reviews on HostGator. If they provided end-user support I'd be done -- but they don't, so I'm looking for opinions from others on these two.

Naturally if anyone has other suggestions, I'm open. :)

Soundsgood, did you send an email or called them? Because I heard the slow pre-sales email response from other good hosting services also.

Innohosting is looking good for my purposes as long as their support is reasonable.

Soundsgood, keep me posted your progress as we both are on the similar lines. Though my primary purpose is to host the sites i developed.

pretty good reviews about innohosting..
http://www.webhostingtalk.com/showthread.php?t=664529

Priceline, I didn't email Inno, I called them. 3 times.

Let me know your thoughts on them if you decide to use them. I still have my doubts and concerns. It's unfortunate, because they *were* on my short list.

Update: I just found an older thread with some lousy reviews about ResellerZoom (see http://www.webhostingtalk.com/showthread.php?t=677723).

Unless they've improved (a lot!) it looks like HostGator may be the way to go now. But I gotta find some outsourced tech support for the stuff I can't handle myself, or when I'm on vacation, etc.

Hard Drive BandWidth Rapid SSL Domain Promotions
InnoHosting (19.95) 10 200 13.99 6.95
Resellerzoom (19.95) 10 200 69 9.95
HostGator (24.95) 24 250 8.45 20% off first month bill


I am not sure how big is the end user support. If it is then i think Innohosting is best at this point.

HostGator got 100% good reviews all over the places.. Innohosting also not bad, but cannot find on all the reviewers site yet.

Priceline, I didn't email Inno, I called them. 3 times.

Let me know your thoughts on them if you decide to use them. I still have my doubts and concerns. It's unfortunate, because they *were* on my short list.

Go with innohosting, TRUST me.

I have used them for a side project of mine and have NO complaints at all. If i didnt have a dedicated server, i would still use them.

Sales tickets are generally slow, so are sales calls. But once you get past that, the end user support and your own support is fantastic, all of them knowledgable.


All i can say to both of you, is give them a try! They have a pretty good money back guarantee.


I am in no way affiliated with innohosting anymore, so this is not to earn me money, but to point you in the direction of a good company.



Good luck and let us know how things go! :)

I'd suggest ResellerZoom
Very very reliable company i started out with in my beginnings! & Still have a account with them from back in the days ;)

I suggest ResellerZoom too because I'm using it in the last year and I feel very well.

Good seerver and very good support (also if my english is not so well and I'm a newbie)
and end users support too.

Go with innohosting, TRUST me.
I'm far from sold on InnoHosting. Out of the two I'm leaning towards ResellerZoom.

What I'd really like is to use HostGator with end-user support. Unfortunately they don't provide it. :(

I'm far from sold on InnoHosting. Out of the two I'm leaning towards ResellerZoom.

What I'd really like is to use HostGator with end-user support. Unfortunately they don't provide it. :(

Soundsgood, its funny you are leaning towards resellerzoom and i am leaning towards innohosting :).

Here is another comparison between these two:
http://www.webhostingtalk.com/showthread.php?t=687817

Does Innohosting have live chat feature? I dont see anywhere?

Soundsgood, its funny you are leaning towards resellerzoom and i am leaning towards innohosting :).

Here is another comparison between these two:

It doesn't sound like either one of them is all that great.

Flip a coin. :)

Soundsgood, its resellerzoom

resellerzoom is good but have had load issues lately

Go with your gut feeling and pick one of the companies.

Go with your gut feeling and pick one of the companies.
My gut tells me to go with HostGator.

My concern is that they don't offer end-user support, which I'd really like to have. I could hire an external tech support service, but that gets expensive.

Just to remind you to not be deceived by all those top 10 hosting sites, which are full with affiliate links. Only trust legitimate reviews from places like WHT, HJ, Ratepoint, etc.

Personally I recommend hostgator.

My gut tells me to go with HostGator.

My concern is that they don't offer end-user support, which I'd really like to have. I could hire an external tech support service, but that gets expensive.

Don't worry about hiring an external support since you're just starting out.

When you get support questions from your clients, you can always contact the reseller company you're using for help then use the information, you received in helping your clients.

And with a few clients at the beginning the support questions you will be getting won't be much.

Don't worry about hiring an external support since you're just starting out.
Well, the concern is the money. Places like ResellerZoom or Innosting have free end-user support, but I'm not sure I trust using either of these providers. I trust HostGator, but then I'd have to hire outside support at around $2 per customer per month. With hosting prices as low as they are these days, $2 cuts deeply into the profit. :(

When you get support questions from your clients, you can always contact the reseller company you're using for help then use the information, you received in helping your clients.
Right... but I'm also thinking about those times when I'm out of town or on vacation or away for the day, etc. For that, the end-user support would be nice.


And with a few clients at the beginning the support questions you will be getting won't be much.
Well, I've been reselling domain names for a long time now, so I know how crazy some of the support questions can get! ;)

Soundsgood, its funny you are leaning towards resellerzoom and i am leaning towards innohosting :).

Here is another comparison between these two:
http://www.webhostingtalk.com/showthread.php?t=687817
Priceline, check out these links. Let me know what you think:

http://www.webhostingtalk.com/showthread.php?t=722570

http://www.hotproductsreview.net/innohosting-review.html

Well, the concern is the money. Places like ResellerZoom or Innosting have free end-user support, but I'm not sure I trust using either of these providers. I trust HostGator, but then I'd have to hire outside support at around $2 per customer per month. With hosting prices as low as they are these days, $2 cuts deeply into the profit. :(

If money and end-user-support are big factors, then you should consider going with ResellerZoom or Innosting (your less trusted service providers).

Priceline, check out these links. Let me know what you think:

http://www.webhostingtalk.com/showthread.php?t=722570

http://www.hotproductsreview.net/innohosting-review.html


I read the first one this morning :( its bad. I dont like handling customer call directly. whats the use if the servier itself is not working.

But my main target to host sites for my own customers that i developed, so probably they will call me directly anyway..

I will wait till tuesday, and just pick randomly one of the three. :( can't decide.

I trust HostGator, but then I'd have to hire outside support at around $2 per customer per month. There are pricing schemes where you pay per ticket, not per customer.

Depending on your target market, true 24/7 support might not be needed. If so, you could outsource support only when you're on vacation, away or simply too busy with life.

What I'd really like is to use HostGator with end-user support. I'm sure you're not the only potential customer of theirs who thought that. :) HG's got 20000+ resellers (if my memory serves me right) and who knows how may end users that translates into. It would take a significant increase in HG's manpower to cope with such a change in their service. It's one reason why I don't think we'll be seeing them offer it soon -- unless they add it to new customers only, which could hurt the feelings of current patrons.

Depending on your target market, true 24/7 support might not be needed. If so, you could outsource support only when you're on vacation, away or simply too busy with life.
That's exactly what I'm considering. It's just that $3 or $3.50 per ticket can add up pretty fast.

And as a current domain name reseller, I know that the majority of help requests seem to come in the exact second I'm unavailable to respond. ;)

HG's got 20000+ resellers...
Holy cr@p!

Soundsgood, its resellerzoom
"sounds good" to me - if you have unanswered pre-sales questions - by all means, feel free to ask them over Livechat sales.

Reseller Zoom with cool price.
HostGator with Cpus Limit better. Read TOS of Reseller Zoom about Cpus Limit.

You should live chat with them, hostgator and reseller zoom, and give them all your question about hosting & cpus before buy.

"sounds good" to me - if you have unanswered pre-sales questions - by all means, feel free to ask them over Livechat sales.
Thanks, but due to the many unfavorable reviews I've come across, I think I'll hold off. Nothing personal, I assure you. :)

have u found any one yet?

Hi

just out of curiosity why did you pick these 2 hosts??

Do a search on these forums for reviews, I've noticed more and more over the past 12 months HG seem to have bad reviews, but sometimes good ones too.

WHen people are happy, they very rarely post anything good. It's when people aren't satisfied, that's when they start spilling left and right. HG is HUGE, and it shows. I take all reviews on WHT with a grain of salt, people here tend to over dramatize and leave out important details.

I would not advise ResellerZoom, I was with them for about 2 years, in the beginning they were really good, I mean too good. Support was fantastic and the site was always up! But after around 1 year, my site started going down. Started to be like twice a week and than it bacame a daily thing. Several times a day my sites would go down. I think they started overloading there servers. I even upgraded to there $24.95 month failover plans but that was no good as well.

Support at Resellerzooom was always great. they were always there but it made no sense that i had to access there support like 5 times everyday asking when my site will be up again.

So I moved. I opened 2 new hosting accounts. 1 with hostgator and 1 with scalahosting.

I have never looked back!
HostGator and Scala Hosting both are fantastic.
I never have to email them asking when my site will be up again cause its always up :-)

And the prices at Scala are pretty cheap for Reseller Hosting!.

Hope this helps.
good luck :-)

So I moved. I opened 2 new hosting accounts. 1 with hostgator and 1 with scalahosting.

I have never looked back!
HostGator and Scala Hosting both are fantastic.
I never have to email them asking when my site will be up again cause its always up :-)
Which one do you prefer so far?

I have 5 different shared hosting accounts and have used about 20, hostgator has the best I have seen so far

WHen people are happy, they very rarely post anything good. It's when people aren't satisfied, that's when they start spilling left and right. HG is HUGE, and it shows. I take all reviews on WHT with a grain of salt, people here tend to over dramatize and leave out important details.

This is definitely accurate. I used a HostGator reseller plan personally for a few months and it had it's good and bad points. I was placed on a new server that was rock solid for about two months and then it started to go down randomly for 10~45 minute intervals once or twice a day.

By the time support ever responded the server was always back to normal :) For what I was paying I couldn't really complain much but I did end up getting my own small dedicated server for personal use because I was tired of dealing with other people's server management :)

HostGator is pretty good, but no host is "perfect" and if you're just starting out you may not need 24/7 support depending on your target market. As long as you don't advertise 24/7 support and then not provide it you should be fine.

Best of luck.

We haven't any problem with Resellerzoom within past 2years.

I've had a Hostgator Reseller account and have not had any downtime in more than 6 months. I previously had a failover DNS account with DNSMadeeasy... but since Hostgator has been so solid I didn't renew it.

Matthew

ResellerZoombest and cheap

I know both ResellerZoom and InnoHosting intimately and can recommend both but mainly the latter. Everything from server speed, tech support, free WHMCS, free SSL, free EndUser Support, free $6.95 domain reseller account, low cost and more is absolutely superb. I cannot recommend Hostgator as I have no experience of them but they were considered by me; just did not make it to the shortlist.

Most proberbly HostGator.. Better reputation

Both are worth to be chosen. Choice must be made according your needs not company reputation. That is main rule

Im looking for a resseler too, but ill tell you one thing, i have seen a lot more things about HOSTGATOR, and about INOHOST, not that much, i personally preffer HG, also im hosting my clients there, and have no problems, and good service!!.

Choice must be made according your needs not company reputation. That is main rule It may be your main rule. It's certainly not mine, nor is it the OP's, for he wouldn't be asking for people's opinions.

Choosing simply based on your needs means guiding oneself by the offers only. But, an offer is a promise, and promises may or may not be kept. Reputation establishes who's keeping their promises, and who doesn't.

resellerzoom

resellerzoom Maybe you'd care to give a few reasons for holding that opinion? Did you use both hosts?

HostGator have slow connection too :S

I know both ResellerZoom and InnoHosting intimately and can recommend both but mainly the latter. Everything from server speed, tech support, free WHMCS, free SSL, free EndUser Support, free $6.95 domain reseller account, low cost and more is absolutely superb.
Sounds like someone on the payroll. ;)

Sounds like someone on the payroll. ;)

A bit of a harsh statement to make that is based only on an assumption..

I would say it sounds like someone so happy with our service that he wants to let everyone know. OP asked for help, he received a direct answer.. :agree:

A bit of a harsh statement to make that is based only on an assumption..
Harsh? Nah, just a joke. But it sure did sound like a scripted ad. Read it again, out loud, and you'll see what I mean:

"Everything from server speed, tech support, free WHMCS, free SSL, free EndUser Support, free $6.95 domain reseller account, low cost and more is absolutely superb."

I wish I was on the payroll! lol I worded it like that because those are the main points of interest so I simply dropped them in nice and short and sweet.

I would say it sounds like someone so happy with our service that he wants to let everyone know. OP asked for help, he received a direct answer.. Right on the money, Rameen, just like your whole service. ;) Maybe you should stick me on the payroll after all? ha ha:D

@Soundsgood: No worries dude, I can take a bit of ribbing........and dish it out. ;)

Seriously though, I was hosted with ResellerZoom for approximately three years before moving to Inno. It is not my style to knock so haven't done so. I did have very good reasons for moving eventually, however, and planned/researched it very carefully for over six months based on very strict criteria. That diligence has more than paid off and I am delighted with my current experience with Inno. It was a darned good move by any business standards and, for me, represents serious value besides helping me sleep at nights. I care about my business and my clients passionately and do not form vital partnerships with anyone except the best. If it wasn't like that, I would be somewhere else. And, no, I am not on the payroll, just trying to help out when asked. If that sounds like an ad then so be it. It is not an ad at all but it is a serious recommendation that you would do well to consider.