Their gateway times out and sends back error messages for several of our accounts with them.

Anyone else have this problem?

Everything seems OK on this end. I got one order earlier this morning. Did the problem just start happening for you? The just upgraded their "Merchant Interface", so maybe that had something to do with things for a brief period of time?

We've been having a ton of problems with them. We have multiple merchant accounts with them and some work, some dont. I talked with a rep today and his reply to my question of "Why do you guys always have problems on upgrades?" was "Nobody knows this system. The people who developed this 8 years ago are gone and nobody really knows what their doing." He also said there loosing a ton of customers which would be excepted after being almost totally down yesterday (only some parts of the country).

// edit :
Orders are processing for us but they wouldn't if we didn't switch to another merchant account we have with them. They still can't answer my question as to only 2 of our 5 merchant accounts with them actually work.

They are upgrading their service, you should receive an email saying that you may get some errors until September 5.

There is a major issue with Authorize.net right now..

Probably when they switched over to that god damn new look.

They have shut all their phones off !!!!!!!!!!!!!!!

Cannot get hold of anyone...

We only get a very few orders thru .. like 5% of them goes thru.. the rest gets timed out or they get a error message about a duplicate order.

have you tried logging into the 'new' interface to make sure your settings are the same? I'd specifically check things like the URLs/passwords if required or that the General Connection Setup is the same. I'm just printing the implementation guide as we speak to see what they have done. Supposedly ther have consolidated some of their processes, etc. but it sure would be nice if they would send out something like 'this is what we have done' email so we would know where to look.

barbara

FINALLY! Got a hold of a rep, dialing them thru infospace.com, their mother company !!!

Waited for 45 minutes to get no answer what so ever to what is going on!!!

They said that they have a problem they are aware of it. NO ETA.

Thanks for all your problems Authorize.net, it is only costing us thousands of dollars in lost revenue every time you are down.

The settings seem to be correct.. a very few orders get thru... But most of them does not..

Authorize.net admitted they have a problem. That pretty much tells me the problem is on their side.

would you mind posting when the problem has been resolved for you?

barbara

Dear Merchant:

On September 4, 2002 the Payment Gateway experienced system difficulties. You may have experienced one of the following two difficulties:

1. Your password was not being recognized when logging into the Merchant Interface.
2. You were receiving the "duplicate transaction error" for transactions submitted for the first time. The "duplicate transaction error" you had been receiving indicates that communication with the gateway could not be established. It did NOT, in this case, indicate that duplicate transactions were being submitted. You will need to resubmit these transactions.

These issues were resolved immediately in order to reestablish a normal transaction environment.

The following resolutions are currently in place:

1. The system has been modified to allow you to log in using your current password.
2. In an effort to address the "duplicate transaction error," we have temporarily suspended your ability to view, access, and modify transaction information for currently unsettled transactions and previously settled transactions in the new Merchant Interface. This includes the ability to void transactions.

For users on the new Merchant Interface-even though you are temporarily unable to view transactions, they will still be stored and processed as usual. Only your ability to view the transactions has been limited. (Note: Transactions that received the "duplicate transaction error" will need to be resubmitted.)

This temporary solution will allow you to successfully submit transactions. You should now be able to process transactions normally.

We apologize for any inconvenience this course of action may have caused you, and appreciate your patience while we resolved these system difficulties.

*** You received this email because you chose to be an Administrator Notices, Newsletter or Developer Announcement recipient. You may change your email options by logging in to your Merchant Interface. Click on Settings, select Manage Contact Information, and click Go. To Edit a contact, click under Select next to the contact that you would like to edit. Click Edit Contact, change or add information as desired, and click Submit to save the changes.

Please do not reply to this email.

Yup, it began working again this afternoon.. :)