I am trying to install this Mysql pkg!!

I did the following, I downloaded the file on my system (home) then I upload it using the control plane!!

however, there wasn't any Mysql installed!!
then I did the following

I ssh to my accout
gwet RaQ3-RaQ4-MySQL-3.22.32-1.pkg

then I asked the control panle to add this software at
http://localhost/RaQ3-RaQ4-MySQL-3.22.32-1.pkg

it told me the the .pkg it all ready installed!!!

however I don't see it on the installed software!!

I restart the system!! and there wasn't anything about Mysql on the contral Plane!!!!

so I check it by typeing

find . -name "mysql"

and I found the following!

./var/lib/mysql

./home/mysql
./home/mysql/mysql
./etc/rc.d/init.d/mysql
./etc/logrotate.d/mysql
./usr/bin/mysql
./usr/lib/perl5/site_perl/5.005/i386-linux/auto/DBD/mysql
./usr/lib/mysql
./usr/share/mysql

so what I did is , I ps x
and I found :
475 ? S 0:00 sh /usr/bin/safe_mysqld


AND NOW THE PART THAT I DID LIKE ;-)

I creat a file and named test.php which has a <?php phpinfo(); ?>

and it show the following :

mysql
MySQL Support enabled
Active Persistent Links 0
Active Links 0
Client API version 3.23.10-alpha

DOES THIS MEAN I HAVE PHP4 WITH MySQL???????

ya I forget something about rackshack!

although this is not the time to talk about them, and I should wait until I see what is going to happen!! however, one thing that I don't like on rackshack!!


THERE TECH SUPPORT IS THE WOREST I HAVE EVER SEEN. no kidding, if you go to their chatting room, you will how they are!!

I spend two ours to tell them to add a domain to their Dns because of their script on their site not working!! so they spended two hours trying to fix a small problem like this!!

and if you call them on the phone, every time you ask someone a question he will leave you on hold for more then 10 mins!! just to give you an answer for your question!! so if you have more then 4 questions, then you will spend an hour to find an answer to it!! and there is no 1800 number!! so you are paying for long distance!


however!! overAll they are good, and for $99 I guess we are asking too much ;-)

if I have more money I will buy another server ;-)

I am not even hosted by them, they have ICQ, and they are on almost 24/7 between sales and support I see one or both on all the time. Even on sundays.

Also for Mysql, I think there is a way on cobalt servers to auto install Mysql without having to do anything, I think its built into the server itsself.

Originally posted by jman
ya I forget something about rackshack!

although this is not the time to talk about them, and I should wait until I see what is going to happen!! however, one thing that I don't like on rackshack!!


THERE TECH SUPPORT IS THE WOREST I HAVE EVER SEEN. no kidding, if you go to their chatting room, you will how they are!!

I spend two ours to tell them to add a domain to their Dns because of their script on their site not working!! so they spended two hours trying to fix a small problem like this!!

and if you call them on the phone, every time you ask someone a question he will leave you on hold for more then 10 mins!! just to give you an answer for your question!! so if you have more then 4 questions, then you will spend an hour to find an answer to it!! and there is no 1800 number!! so you are paying for long distance!


however!! overAll they are good, and for $99 I guess we are asking too much ;-)

if I have more money I will buy another server ;-)



True, their support may not be 100% at times I have witnessed this as well. However, I read somewhere that all of the tech support people they have right now are the support people they have been using for their ISP business and they have been cross-trained to provide RaQ help so I guess in time they will learn more about RaQ's and eventually be able to provide better support.

Regards,

Mike

first complain about rackshack! I am pretty sure there are several other people here hosted with them. Anybody wants to share their experience?

cheers,
:beer:

Originally posted by Phiberop
However, I read somewhere that all of the tech support people they have right now are the support people they have been using for their ISP business and they have been cross-trained to provide RaQ help so I guess in time they will learn more about RaQ's and eventually be able to provide better support.

Mike, yes there was a post here by one of the reps. I actually thought it was a pretty nice post. they didn't come off all knowing, and the rep said they are still learning about the machines.

They are new, and just getting into this (as far as I can tell), so realize that you are getting a good deal and be patient, or go with a host that is a bit more familiar with the beasts.

Although the RaQs are linux servers, the software creates as many headaches sometimes as solutions, and you have to become familiar with all the workarounds, heh.

I got a server from them just a few days ago and everything have been running fast and smooth. The 3-4 times I had some questions I entered their chat room and everytime I got an answer. Two of the times they had to ask a technican which wasn't in the chat but it took less than 3 minutes each time.

And they are very friendly which helps as well.

I have had a cobalt 4i with rackshack for 2 weeks now. Thus far they have been very reliable, and their technical support is good. There has been at least 2 tech guys in the chat room everytime I go in, and they ansewr all your questions. Once I asked 15+ questions in a session. They answer what they can, iand if they don't know the answer, or can't do what you are asking, they find out themselves, not redirect you to another department (like some past web hosts I have had).

You can set up your own DNS on your cobalt, or they have a member section where a script adds your entry to their DNS. It has worked great thus far.

Above all, you can't beat the price. $99 a month for a dedicated cobalt 4i, with no contracts.

Originally posted by Chicken
[QUOTE]Originally posted by Phiberop
Although the RaQs are linux servers, the software creates as many headaches sometimes as solutions, and you have to become familiar with all the workarounds, heh.

Cobalt RaQs are plug-and-dont-play systems.


A lot of people take them and "tweak" them a little and the whole machine is dead after that. If you break something, that something will break something else and by the time you fix the first something you got 20 other things broken on the box. They are not made to be played with (well unless your a perl god -- or at least know how they work) -- and Cobalt will tell you that.

Originally posted by jman
THERE TECH SUPPORT IS THE WOREST I HAVE EVER SEEN.

From your description it sounds like they are up-and-coming good support. Most of our "WOREST" category includes support you don't get to talk to and can't get a reply from, of any kind. I can deal with the learning-curve. It is the attitude-curve and the no-response curve I have had enough of. However, I can understand someone needing to avoid a steep learning curve.

I keep a good list and a bad list on a local web page. I'm adding these guys to the good list with a note to watch them.
Gary

Yes - fantastic price, just bought my own RaQ4i from them. But to say their tech support *even has* a learning curve is laughable. After a few weeks even a new company should know the basics. They didn't even know what I meant by "path to perl".

I phoned tech support shortly after buying the RaQ - OH MY GOD! Words cannot describe!! All the comments about how god awful they are ARE TRUE. If you want a cheap RaQ and quality connection, Rackshack seem to come out tops (judging by all the other comments thus far).

But if you ever want to contact tech support be prepared for those infuriating feelings of wanting to smash somebodies face in. They are crap! I've experienced it, others have experienced it. Yes, let's hope they improve, but so far I may as well have had NO tech support for all the good they've done me.

Regards
Jason

It does sound like they are still ducks in the wrong pond. I will move them back to my "be wary" list.

I was hoping the influx of ISP people meant good times ahead. (or was that an old influx)
Gary

Originally posted by dorokusai
They didn't even know what I meant by "path to perl".

This, would be a bit disturbing. Well, I'll tell you that if things don't work out, check out 4webspace.com since Steve and the tera-byte staff has helped me with far more than the path to perl (were you joking about that?)

No joke, I asked "What's the path to perl" since this basic info wasn't even on their site. They said I'm not sure what you mean. I said, path as in /usr/bin/perl. It took about ten minutes but eventually they got back to me with the answer. It's just plain stupid thinking about it. There's no excuse for this level of support, whether they've just started or not.

Regards
Jason

I think it all depends on who you are talking to...
Normally the sales and customer support people want to help, and they often make it worse, but if you get to speak to one of the tech guys, it get's fixed in a matter of seconds. It also depends on what hour of the day you contact them! They have 24hour support, but the night shift are often unable to do so much as they don't have access to most things.
I also heard that 4webspace was mentioned here...
I am sure that steve has helped you all very much, probably much more than the tech guys at rackshack would, but that's because rackshack doesn't offer a managed service. They only support the basic stuff! and if something goes wrong they will reinstall everything at no charge.
I am very happy with rackshack.net so far, the setup was fast and I was given 8IP's within 2 hours. Speed has been great and my extra addons such as MySQL and webalizer 2.0 have been working great. It's really great value for a RAQ 4i.

Just my input!

Surfer

Just had a very good experience with rackshack, thought I'd tell you given that I'd badmouthed them before (for good reason). Was on their online chat tonight for *several* hours and a couple of the techies answered every question I could throw at them. They led me step-by-step through all the common administration stuff, like working with Telnet, editing virtusertable, help and hints I'd not found anywhere else like on Google and Cobalt's Knowledge Base.

So, highly recommended as of now!

Regards
Jason

How does Rackshack expect to make money on the Raq4's then considering their price?
With an Raq3 and 100 gigs transfer most on average won't use that much transfer so profit can be made perhaps for 4webspace via their offer. But the Raq4's cost much more than Raq3's.

Also in Rackshack's Terms of Service it states:

"Service Rates: Subscriber acknowledges that the nature of the service furnished and the initial rates and charges have been communicated to Subscriber. Subscriber is aware that the Company may prospectively change the specified rates and charges from time to time. The promotional offer is contingent upon Company achieving and maintaining its cost of service goals including but not limited to rates charged to company by its suppliers.
"

This implies Rackshack views their pricing as promotional and that prices will be raised soon. Perhaps that is Rackshack's strategy; to sell cheap get people used to their service and then cut back bandwidth allowance or raise prices. Now this would make sense. Anyone have any comments on this?

I don't know if they are or aren't, but I do know one thing. No contract means, no contract. That can be good and bad. There are those who signed up for Alabanza who are probably still paying $400/mo for a server (well, maybe not by now), but the point is, they raise my rent whenever they feel like it. I'm month to month and if I don't like it, I can move.

Generally, as with most things in life, a contract will get you a lower price, as well as, locking you into a price that both parties agree upon. Without this, things are a bit more up in the air.

I've been using my RaQ 4i server from Rackshack for about a week now, and have no complaints at all! Their tech support people seem friendly and knowledgable enough for me. They've answered or fixed all the problems/questions I've has thus far. I definitely recommend them!

I have been with rackshack for a week now. I love their price! they are really GOOD people. But they r good by nature. They don't even know weather RaQ is a server or name of their company's CEO. Whenever i joined their chat for support ... I ended up in teaching all of them about RaQ for 1 hr .. :D and then getting my answer from a forum.

Their VP is a technical person. I suggest you people should contact him in real trouble.

I just got hosted by rackshack last week, my server is up and running, mysql, ssh, webalizer, webmail, realtime video, zend optimizer etc all installed on the server.

Rackshack is definetly the place to buy servers from, but if you don't know how to work on cobalt servers I reccommend finding someone who is so that they can set up your server for you. You could do it on your own but rackshack won't be able to help you, they will just send you to the cobalt website at http://www.cobalt.com/support/kb/
username: rackshack
pass: rackshack

Rackshack has low rates and is great if you are an experienced administrator. At their low rates, they cannot provide full support, which is great if you do not need it.
IMHO, I do not think it is Rackshack's responsibility to help you install software or modify the server.

Perhaps they could charge a flat service fee for doing things like setting up SSH, MySQL or other common web server utilities.

Another option if for all of us rackshack users is to start our own forum so that we can help each other....:idea: