With the release of iDesk 1.6.3 this week Nicecoder has decided to run a new promotion!

On Sunday September 7 2008 we will be giving away 25 licenses of iDesk for absolutly no charge!

Simply visit the URL below and use the coupon WHTFREE and the first 25 customers will receive a full license. This license is valid forever and updates are available for one year.

http://nicecoder.com/order/more_information.php?product_id=2,1

About iDesk

iDesk is helpdesk software that allows you to process your daily support requests. It will help you to create a customer support center where you can facilitate eased communications and issue tracking between customers and support staff.

Why iDesk should be your helpdesk system?
HackerSafe Tested!
FREE One Year Support & Updates
30 Day Money Back Guarantee!
Instant Download
Secure Ordering
Dedicated Support Team
Active Community Forum
Easily and quickly manage your daily support requests
Save your money and get more compared with other competing software

Features Highlight
Integrated knowledge directory, download directory, and announcements
Email processing can be run using a cron schedule
Private messages among staff
Staff job scheduler
Predefined replies
WYSIWYG ticket editor
Fully template driven

How does it Work

After installing iDesk, all of your customer support email will be handled by iDesk. Each time your customer sends an email, iDesk will create a new ticket and send an email confirmation to your staff and to your customer too.

Now your staff needs to log into iDesk and respond to the ticket. The reply message will be sent to your customer. To reply back to the ticket, the customer could visit iDesk or simply reply to the email using their email client.

When both sides are satisfied the ticket can be closed. The closed ticket can be also re-opened if necessary.

In order to keep the database healthy and a reasonable size, tickets that are inactive for more than the specified time (default in 7 days) will be closed automatically. And the tickets those are closed more than specified time (default in 30 days) will be deleted automatically.

In order to reduce ticket volume, you may add new articles in the knowlegdebase directory. The same scenario is also aplicable for the download directory.

Coupon doesn't exist.

I can't get the cart to work at all. Says the cart is empty regardless what you do.
Let me know when I can order.

Thanks

As the original post says, this begins on Sunday September 8

You mean On Sunday September 7 2008 right not 8th.

Sorry yes, Sunday Sept 7 as it says in the original post. My apologies for that typo.

Seems like a decent script. Are there plans to include Captcha feature in near future?

We do yes, although we have found a very low amount of direct spam which really didn't require captcha. But we also realize that users would like to see this and have added it to our "to-do" list.

Releases come out at least on a monthly basis. This latest release was just around 3 weeks after 1.6.2 as we are trying hard to make improvements.

Version 1.6.4 which is already in beta testing gives users the ability to hide tickets that are awaiting a response. This was one of the most asked about features so help desk users would not have to scroll through pages looking for tickets that are open.

We're also open to suggestions!

demo dont work.

Someone else has said that, but no one has said what is not working.

user does not exist in staff demo.
password don't work in the admin demo.

At least that's what the error msg said.

I have found the issue, the demo is functional now.

Still just loops back out for me, but without any error.

Is that the same DMOZ extractor that's been around for many years now?

The demo is working again, it appears that some users are having fun changing the user/pass and deleting users. I'll get the programmer to fix the demo so that will stop.

Yes that is the dmoz extractor that's been around for a while. I talked to the programmer on Tuesday this week and a new version was almost complete.

It has been pointed out that I neglected to post what time zone we are in. Both the server and I are in Central Standard Time (CST). The promotion will begin at Midnight tonight (CST).

Good luck to everyone!

From what I see it state that "Coupon Code Does Not Exist".

Because it's not available yet. It starts at Midnight.

coupon still doesn't work :confused:

I just tested it, it's working now. Perhaps the server is a few minutes off?

Told me it was expired

it says expired now and it didn't allow even to use it

Is this promotion started or ended. It says Coupon Code expired.

Went from not working to expired in about 15 seconds.

Went from not working to expired in about 15 seconds.

lol, yep

unless somebody added 25 copies in a single order

Anybody have any luck with this?

No. I am trying this for last 30 minutes and it says coupon code expired.

More licenses added, they went quite quickly. I'll make sure there are enough to go for at least an hour.

Thank you very much. It took it....

You're welcome, this second batch isn't going as fast as the first. I might even leave it until the morning lol

I made a number of attempts to add the linked product to my basket before checkout at the website, and within firefox, AND IE it always states that my cart is empty - no script blockers at all - I believe your shopping cart is broken. How are people going to take advantage of the free offer when they can't get to it?

Worked Great for me thx alot :D

Tried it more than once, but coupon isn't valid :(

The promotion is now over, we gave out a lot more than 25 licenses. I shut off the coupon around 12:20 or so.

PropspinMike the cart was working as it should, it's PHPAudit which is a widely used script and is generally bug free. I think you submitted a ticket to the help desk which I answered. If that was you, I added a license to the account you set up.

Hi DNGeeks,

I believe the problem PropsinMike is referring to is the "Add to Cart" link on this page:

http://nicecoder.com/order/more_information.php?product_id=2,1

Directs you to this page:

http://nicecoder.com/order/browse_products.php

If you then go to "View Cart", it hasn't added anything.

The way I found around it was to click the "Add to Cart" link on the browse_products page, and clicking "Cancel" on the prompt. That then directed me to the cart with the product added.

That's strange, but I'll look into it, thanks.

Hi DNGeeks,

I believe the problem PropsinMike is referring to is the "Add to Cart" link on this page:

http://nicecoder.com/order/more_information.php?product_id=2,1

Directs you to this page:

http://nicecoder.com/order/browse_products.php

If you then go to "View Cart", it hasn't added anything.

The way I found around it was to click the "Add to Cart" link on the browse_products page, and clicking "Cancel" on the prompt. That then directed me to the cart with the product added.
Yes I have met with this as well.

The system worked fine for me.

My apologies for the issues, the order system has been fixed and I've been informed that the free licenses are available again for some time.

Great offer, I am really looking forward to trying out this software!

Our company would be willing to try out your software....but just a thought... wouldnt it be a better promotion if you actually had a coupon for , lets say 10% off a single domain license, rather than have all of these problems GIVING AWAY 25 free licenses?
How does giving away 25 free licenses PROMOTE your software? If you want to make money, and sell lots of licenses, promote the script by offering a special discount, good for the month of September, for example.

Giving away 25 licenses just makes the rest of us that didnt get one of the 25 free licenses mad, it doesnt compell us to buy your product...

Thousands, perhaps tens of thousands of companies give things away as promotions. We just happen to be one of them.

It may not have compelled you to purchase a license, but it compelled a lot of customers that didn't get a free copy to try out the demo and then purchase a copy.

I don't understand why you would be mad, if you're angry with every company that gives things away but you didn't get anything from them then you must be mad at 25% of the companies in North America.

Im not MAD- mad, its just a figure of speech....it is just strange to me that you think you would gain more sales by giving away 25 licenses than by offering a discount on your license like 90% of companies do that release new versions and upgrades.
I HAVE tried your trial, by the way, and love it.....I am torn between your software and helpdesk pilot, who also just came out with a new version, and I have a 50% off coupon code from them as a promotion, sitting in my inbox

WHTFREE does not exist. Please pm me with the latest details...

I decided on helpdeskpilot... they have a GREAT helpdesk, and they gave me a 50% off coupon, which expired 3 days ago, but still let me use it....

I have researched for a long time before deciding on helpdeskpilot....will give everyone a review in a month after testing it on approx 100 tickets a day

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