Got a renew notice today and since it's one day pass my expiring date. I went ahead and renew it with my Paypal account.

First of all, GoDaddy have [a lot] of ad during their order process. I couldn't tell how to go next and i have look thur all their crap. Finally i reach the payment method page and selected paypal. Next Godaddy show bunch of crap ads again. Until the last page it have bunch of ad and little box there where it say customer id, print reciept...etc. I didn't notice this was the last page and i tho i didn't finish renewing. I went ahead and log back on and did the whole process again and on the second process is where i notice the renew process is done.

I call Godaddy back and ask them if they can refund me the other order because i am tired of Godaddy's crap. Every freaking purchase you have to go thur their crap ad on every single page. This is really annoying me. The guy tell me they can't refund me and if i go ahead and cancel the transaction via paypal. Godaddy will freeze up my account until they get the money back but i never want to renew for two years and explain that and told him how crappy their ordering process with crap load of ad is making it diffuclt for me to understand if the renew process is done or not and the guy just hang up on me when i try to explain to him from my end.


I hate GoDaddy. After the two years come to close, i'm going to move the the hell away from Godaddy and will never have anything to do with their crap!

I thought they also had a link called "quick checkout" or "skip to checkout" or something like that where it goes past all those ads and directly to the payment page.

I thought they also had a link called "quick checkout" or "skip to checkout" or something like that where it goes past all those ads and directly to the payment page.
Each page of ads has "no thanks" checkbox :mad:

I hate GoDaddy. After the two years come to close, i'm going to move the the hell away from Godaddy and will never have anything to do with their crap!

Best not to wait for the full year and transfer out as soon as your 60-day period is over!

if you have received 2 years renewall then you got what you paid for, there is no reason to get a refund

You can transfer the domains out before the 2 year paid term is up and you do not lose the paid term.

You can transfer the domains out before the 2 year paid term is up and you do not lose the paid term.

how does that work? i already pay GoDaddy for two years because of my mistake if i were to transfer to another domain register. Wouldn't i have to pay again to the company that i'm going to transfer to?

You can transfer it away when it is sixty days old. I am not sure about all registrars, but namecheap will ask for a year's registration as the transfer fee. So essentially it will be 3 years before it needs renewing again.

Wow...lots of misunderstanding here.

First off, to the original poster, if you looked to the right of the page, ON EVERY PAGE where GoDaddy is offering you more services, you would see "PROCEED TO CHECK OUT". That is how you avoid the "ads", as you call them.

Next, transferring to another registrar is just going to cost you more money. GoDaddy will not refund the unused portion on domains (only hosting), so they'll still have your money, but now you have to pay a transfer fee to the new registrar.

Seriously, Dude, it's only $9.99 for the additional year you bought. Just suck it up to YOUR mistake because YOU didn't use their shopping cart correctly and move on. Your $10 a year worth of business going away won't effect GoDaddy in the least.

You COULD have completely canceled your domain registration within the first 5 days and then just repurchased at the right number of years. The person at GoDaddy did not tell you that you can't, nor did he hang up on you. Every call is monitored and I'm sure the guy didn't find your little problem worthy of him losing his job.

You must have been a real card over the phone.

It was my understanding that GoDaddy refunded domain-related purchases up to 5 days after the fact.

Something I have taken advantage of in the past.

Also,
The ads have been that way for some time.
I don't understand why you signed up with GoDaddy
If you felt so strongly about the ads.

And,
They are right.
You will not lose your 2 years if you transfer to another registrar.
They will be carried over :)

And,
They are right.
You will not lose your 2 years if you transfer to another registrar.
They will be carried over :)

BUT it will cost him more money because of the transfer fee, so it sort of defeats the purpose if he's this jacked up over having just spent an extra $10 for a year.

As many already posted maybe you just need to open you eyes and look. There is in fact a link on each and every page to skip the ads and go straight to checkout. Also like some have said Godaddy has used those ads forever so idk why you are just now bitching. Also it's your own fault for not keeping up with when your domain expired if it went over the date then it's your fault. If you don't like them then just go and find a better host simple as that. You don't have to bitch about something when to me it looks like it's all your fault to begin with.

While I agree with the OP that there's alot of crap in Godaddy's ordering process I've never had a reall issue finding the correct buttons to press. Actually I kind of like the "other names" suggestions durring checkout. They got 5 additional names from me today alone. :)

Here are some suggestions to help you in the future:

1. Learn English. I'm sure by your post that English isn't your first language. Either learn it or do business with a registrar that speaks your naitive tounge.

2. Learn Patience. Reading the page will go along way to solving your confusion. If you're having trouble reading, refer to number 1 above.

3. If you have to call in for support be nice to the person you're talking to. They didn't design the page or even suggest it's layout or putting all the ads there. They're just some poor schmuck who was unlucky enough to answer the phone when you called. Give them a break and they'll give you one.

crazy stuff.. They have always been good to me in the past but .. I moved away from them along time ago..

Wow...lots of misunderstanding here.

First off, to the original poster, if you looked to the right of the page, ON EVERY PAGE where GoDaddy is offering you more services, you would see "PROCEED TO CHECK OUT". That is how you avoid the "ads", as you call them.

There should be an option to skip the ads altogether. A "no thanks, this is all I want to do" button that takes you straight to checkout. It is annoying to go through pages of ads just to buy a domain or renew.

There should be an option to skip the ads altogether. A "no thanks, this is all I want to do" button that takes you straight to checkout. It is annoying to go through pages of ads just to buy a domain or renew.


There is look harder :)

BUT it will cost him more money because of the transfer fee, so it sort of defeats the purpose if he's this jacked up over having just spent an extra $10 for a year.

I suppose you're right.

I just got the impression he was just fed up with GoDaddy all together.


There should be an option to skip the ads altogether. A "no thanks, this is all I want to do" button that takes you straight to checkout. It is annoying to go through pages of ads just to buy a domain or renew.

You can just click on "My Cart" in the right sidebar.
It will take you right to checkout...

You must have been a real card over the phone.

It was my understanding that GoDaddy refunded domain-related purchases up to 5 days after the fact.

Something I have taken advantage of in the past.

Also,
The ads have been that way for some time.
I don't understand why you signed up with GoDaddy
If you felt so strongly about the ads.

And,
They are right.
You will not lose your 2 years if you transfer to another registrar.
They will be carried over :)

1. I didn't talk smack or sound angry at all on the phone. He told me he will check with his manager and told me they don't give refund on domain. They do refund on other products. That's what i'm told.

2. I have my domain with them for a long time and it never have any ad in the early day. I should have move a long time ago but i didn't. i was too lazy to change domain register.

You COULD have completely canceled your domain registration within the first 5 days and then just repurchased at the right number of years. The person at GoDaddy did not tell you that you can't, nor did he hang up on you. Every call is monitored and I'm sure the guy didn't find your little problem worthy of him losing his job.

No. that's not what i'm told. he told me he need to ask his manager and he did. he came back and tell me Godaddy do not refund on domain. THAT IS WHAT I'M TOLD! (In case i didn't make this point clear) I told him if they have problem wtih refunding me. I can ask paypal to cancel the last transaction and was told Godaddy will freeze up my account if i do so until Godaddy get paid.

I don't understand why i have to keep repeating myself over and over about Godaddy not refunding me.

If you got refunded at Godaddy for your domain purchase then that's great but I was told there will be no refund.

Am i making myself clear now?

1. Learn English. I'm sure by your post that English isn't your first language. Either learn it or do business with a registrar that speaks your naitive tounge.

2. Learn Patience. Reading the page will go along way to solving your confusion. If you're having trouble reading, refer to number 1 above.

3. If you have to call in for support be nice to the person you're talking to. They didn't design the page or even suggest it's layout or putting all the ads there. They're just some poor schmuck who was unlucky enough to answer the phone when you called. Give them a break and they'll give you one.

1. I disagree. I can read just fine. My writing suck. I'll admit to that. However their page layout are plaster with ad and it make it hard for me to find order info.

2. Agree on that part. If i read it one line at the time then maybe i won't miss it but if you design your page with ad then it's hard not for me trying to find the next button and click it so i can skip the page.

3. I wasn't angry. I just call them to find out if i can get refund on the extra year that i order and was told they can't and if i try to cancel my order via Paypal they will freeze up my account.

What really got me is GoDaddy is "threating" me not to cancel my other order via Paypal or they will freeze up my account. It feel like GoDaddy is holding my domain as hostage and if I don't pay up or try to cancel the order. GoDaddy will kill the hostage. It wasn't really about the extra year or $10.

Am i making myself clear now?


Not really. Was this a new domain purchase, or renewal?

If it was new, you had 5 days to cancel.

If it was a renewal, then the rep was correct.

So, since the problem in this thread seems to be your inability to communicate well in English, I am most certain that was the problem while on the phone with the GD rep as well.

Not really. Was this a new domain purchase, or renewal?

If it was new, you had 5 days to cancel.

If it was a renewal, then the rep was correct.

So, since the problem in this thread seems to be your inability to communicate well in English, I am most certain that was the problem while on the phone with the GD rep as well.

I do not think it's right to be telling the OP to "learn English" or to "learn how to read it," when you yourself obviously didn't read his first post. He clearly states it was a renewal. And in which case, he won't get a refund.

Please don't quote my post and chastise for what others have said.

I didn't tell him to "learn English" or "learn how to read". I remarked on his poor English, which has been illustrated over and over in this thread.

As for whether or not it was a renewal, his original post was DAYS ago and I didn't go back to read before posting my last comment. Everything he has said thus far hasn't been exactly crystal clear and I was answering his question as to whether or not he was making himself clear. Fact is, he wasn't in subsequent posts.

Have a nice day!

This is unsurprising. Doing business with GoDaddy was awful when I managed a few domains with them. Their site is so tacky and hard to use... and breaking free of their service was trying to say the last. Avoid.

most of the users in this forum bought domain for godaddy. We choose them because they are cheaper

most of the users in this forum bought domain for godaddy. We choose them because they are cheaper
Since when did MOST users in THIS forum bought domains from GoDaddy?! Who are "WE"?! AND you're a new member with 2 post and signed up in Sep 2008?!

hey man, search this forum and you will see how many people recommended to buy domain from godaddy do you know why it is popular and if you google, the term "domain" guess what it is on first place it is adword and yes i am a new member so what

hey man, search this forum and you will see how many people recommended to buy domain from godaddy do you know why it is popular and if you google, the term "domain" guess what it is on first place it is adword and yes i am a new member so what
GoDaddy is the largest registrar in terms of domain registered, and WE ALL KNOW THAT. What I don't understand is, how would a new member who signed up TODAY suddenly becomes the spokesperson for all WHT users here (by claiming "we"), and what scientific method has he used to tally all registrar recommendations for the past 6 months? 12 months? 2 years?

1. Learn English. I'm sure by your post that English isn't your first language. Either learn it or do business with a registrar that speaks your naitive tounge.



G'day, would that be proper British English or will American English do as well? Thanks, Mate! :)

most of the users in this forum bought domain for godaddy. We choose them because they are cheaper
The only domains I have there are those I bought from others and they get transferred ASAP.

ok tell me a place where is cheaper than godady and let me transfer my domains too.

jt2237,

I'm with you. I don't understand why the replies you've gotten here have been so hostile towards you.

In fact, I recently googled the phrase "I hate GoDaddy" and if you do, you will find plenty of company. I forget why I googled the phrase, but I know it had something to do with the fact that I hate GoDaddy.

You'll also find plenty of company here on this board, I noticed. Maybe not so much for domain names, because there isn't as much room to screw up with domain names (but they have managed to screwed up with my domain names).

Their service is horrible.

I can't get them to take down the "autorenew" that is set up on several of my domains.

I suggest you contact another domain registrar and ask them how you can transfer your domain name to them.

From my posts on this site - backed up by some internet research - I get the impression namecheap.com is an excellent choice and it costs about the same as GoDaddy. I haven't used namecheap.com yet, but I will probably transfer my domain names to them soon.

I would go there, if I were you, and ask them about transferring that domain name from GoDaddy to namecheap.

I hope this helps.

Janet

I am appalled by the rudeness of the post below - and it's from a "community guide"!

How do you know that the OP was rude? Do you have some kind of psychic power that allows you to go back in time and hear the conversation?

How do you know that the OP had problems because English is not his native language?

Is the English in his posts to difficult to read that you would assume he is not proficient in the language?

It's clear to me that he has learned English, much better than I've ever been able to learn a language that is not my native tongue. I find that impressive.

Isn't it possible - just a teeny bit possible - that the person on the other end of the line was rude and not the OP?

It's possible that the OP was rude and spoke horrible English - anything is possible as none of us heard the call. But that's exactly why it's wrong to make assumptions.

As for the OP, if he were a rude person, he would said some pretty nasty things by now in response to the surprisingly rude comments he has received in reply to his post.

Yes, he can't undo what he did, and he can either live with GD for two more years or pay to transfer. But that's really all we need to say in order to answer his question.

Janet


While I agree with the OP that there's alot of crap in Godaddy's ordering process I've never had a reall issue finding the correct buttons to press. Actually I kind of like the "other names" suggestions durring checkout. They got 5 additional names from me today alone. :)

Here are some suggestions to help you in the future:

1. Learn English. I'm sure by your post that English isn't your first language. Either learn it or do business with a registrar that speaks your naitive tounge.

2. Learn Patience. Reading the page will go along way to solving your confusion. If you're having trouble reading, refer to number 1 above.

3. If you have to call in for support be nice to the person you're talking to. They didn't design the page or even suggest it's layout or putting all the ads there. They're just some poor schmuck who was unlucky enough to answer the phone when you called. Give them a break and they'll give you one.

Who cares about cheap? Wouldn't you rather have your domains somewhere that actually gives a damn, is responsible, has real security and offers real support?

GoCrappy sucks. If all you are interested in is the lowest price then you'll get what you deserve. There are many registrars out there that are almost as cheap as GoCrappy but are a heck of a lot better.

I can't get them to take down the "autorenew" that is set up on several of my domains.

Why don't you do it yourself? It's very easily accomplished by logging into your account, and taking off the auto renew from the payment options area.

Why don't you do it yourself? It's very easily accomplished by logging into your account, and taking off the auto renew from the payment options area.

The problem is, when I do it myself, it does not work. Instead, a pop-up appears asking me to make all my accounts have auto-renew. It doesn't matter whether I click "cancel" on that pop-up or unclick the box saying I will aurorenew and click "okay." Either way, my domain name remains set on autorenew.

When I contact them for help, they don't acknowledge my existence. I submitted a ticket about five days ago. I didn't even get an acknowledgment that the ticket was received, let alone a reply.

This is not an isolated incident. I quit having them as host years ago because of the confusing interface combined with the horrible service.

Janet

Look. It's a website. It doesn't load any differently, or offer any different methods to accomplish something for you, than it does for anyone else.

Go back through and this time READ what that pop up on the right ACTUALLY says.

Click MY ACCOUNT
Click CREDIT CARD AND PAYMENT INFO
Click VIEW ALL RENEWING ITEMS
Select the domain in question
Click AUTO RENEW

Since it's already ON auto renew, the box on the right of your screen will then say....

Do you want to change the Auto Renew Setting on the selected product(s) or service(s)?

There will be a radio button for Auto Renew and Disable Auto Renew. Choose DISABLE and click SAVE.

I just did this for one of my domains and it worked PERFECTLY. I am seeing the exact same website you are seeing.

I don't need this advice.

I will most certainly transfer my domain names before they are due.

When a company cannot acknowledge receipt of a support ticket, let alone reply to it, it's time to move on.

What's more, the interface I used to change the autorenew settings should have worked.

It should not be that difficult to find out how to turn off autorenew, and I should have been able to do it easily from the domains interface.

Even so, I'd be willing to cut them a little slack if they had offered me support when I submitted the ticket.

On the other hand, maybe not, considering that my overall experience with GD has been so bad over the years.

Janet

Yeah.. GoDaddy is a big load of advertising...

It's clear most people with a poor opinion of GoDaddy just don't know how to use it.

:)

I've registered twenty or so domains with GoDaddy, and I've never had a problem. I did, however, run into some problems with an old SSL certificate that renewed, but that was resolved over the telephone. :)

It's clear most people with a poor opinion of GoDaddy just don't know how to use it.

:)

Not so. I was perfectly capable of using it, but I still have a poor opinion of them. The constant sell sell sell of various services is enough to drive anyone from there, but combined with Bob Parson's attitude, esp. about women, and his television and print ads, was enough to make me wonder why on earth I'd ever chosen them.

Not so. I was perfectly capable of using it, but I still have a poor opinion of them. The constant sell sell sell of various services is enough to drive anyone from there, but combined with Bob Parson's attitude, esp. about women, and his television and print ads, was enough to make me wonder why on earth I'd ever chosen them.

1. I said most people not all people

2. It certainly is not enough to drive anyone from there, because many people use GoDaddy

3. I'm glad you've found the registrar for you

:)

ok tell me a place where is cheaper than godady and let me transfer my domains too.

you get what you paid for and that statement is relevant even with registrars.
1and1 is probably worse than go daddy. my credit card expired and they immediately sent my info to collections.

directnic cost a bit more, but i never had issues with them.

godaddy control panel is not that bad, have 15 domains with them
registered before i entered domain resellership.

Forgot password once and one login attempt blocked my access, however customer care was able to reset it once i confirmed the
stored card number.

Only thing we yet need to see about bob parson, his hollywood movie, especially with those models. eeek

In fairness to GoDaddy, it turns out that my biggest problem with them was due to an error - probably my own error.

I complained that they didn't acknowledge nor answer my support tickets.

I decided that in all fairness - especially since I''m creating a website about creating websites - I ought to give their phone support a chance.

Turns out there was an extra character in the email address I had listed with them. That's why I wasn't getting any acknowledgment or answers on my support tickets.

The guy who answered my phone call, Joe, was very helpful. The wait was estimated at four minutes and actually was about three minutes. Not bad at all.

That doesn't mean I'm okay with the hostile comments made towards the OP, or any sarcastic comments made towards me. And I do believe GD should be easier to use. But Joe said that the company has been growing very quickly and is working at streamlining the interface.

So, while I'd like to check out www.namecheap.com and see if I like them better, I may stick with godaddy.com and give them more of a chance for some/most of my five domain names.

I also plan to use the phone support when internet support isn't sufficient - I tend to avoid phone support, but this guy was great.

Janet

There are much better options out there than Godaddy. DO NO be afraid to transfer. The transfer process was initiated by ICANN, just so that registrants who are not satisfied with their existing registrars are given the option to transfer their domain names to different registrars.

As mandated by ICANN, every registrar has to give a year when domain names are transferred onto their platform. Godaddy shamelessly markets it as giving one year free for transfer-ins, rather it is something that they have to do as mandated by icann.

Another thing, it is very possible that the guy at godaddy could have hung up. Infact it has happened to many other people around here. It is no secret that godaddy spends almost everything on super owl ads, rather than support.

Moreso, it is not jt's fault. godaddy does have a LOT of advertising on its site. No debate about it. if the registrant wants to cancel the renew immediately after the registrant has done so, godaddy should typically allow for such a process. The registry gives registrars the option, but godaddy does not think about passing that onto its customers....


Wow...lots of misunderstanding here.

First off, to the original poster, if you looked to the right of the page, ON EVERY PAGE where GoDaddy is offering you more services, you would see "PROCEED TO CHECK OUT". That is how you avoid the "ads", as you call them.

Next, transferring to another registrar is just going to cost you more money. GoDaddy will not refund the unused portion on domains (only hosting), so they'll still have your money, but now you have to pay a transfer fee to the new registrar.

Seriously, Dude, it's only $9.99 for the additional year you bought. Just suck it up to YOUR mistake because YOU didn't use their shopping cart correctly and move on. Your $10 a year worth of business going away won't effect GoDaddy in the least.

You COULD have completely canceled your domain registration within the first 5 days and then just repurchased at the right number of years. The person at GoDaddy did not tell you that you can't, nor did he hang up on you. Every call is monitored and I'm sure the guy didn't find your little problem worthy of him losing his job.

Another thing, it is very possible that the guy at godaddy could have hung up. Infact it has happened to many other people around here. It is no secret that godaddy spends almost everything on super owl ads, rather than support.

Moreso, it is not jt's fault. godaddy does have a LOT of advertising on its site. No debate about it. if the registrant wants to cancel the renew immediately after the registrant has done so, godaddy should typically allow for such a process. The registry gives registrars the option, but godaddy does not think about passing that onto its customers....

I want to be clear that I agree with this.

I don't like or understand the way many of the posters here blamed JT for the problem without having any way of knowing what really happened. It was not fair to JT.

The post I wrote today - about GoDaddy redeeming themselves - is to give GD credit where it is due. I haven't been happy with them in the past, and I've complained openly about it here. So I felt it was important to set the record straight about what really happened in my particular situation.

Janet