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View Full Version : URGENT help needed now! Moneybookers basic gateway! Please help!


elaine
08-31-2008, 02:27 PM
Please help! My programmer is leaving for vacation tomorrow and we are having trouble with our basic moneybookers integrations. I have attached a doc showing the code given to us by moneybookers and also the code that my programmer used for our site. I can't figure out what's wrong and if I don't get this taken care of today, I'm stuck, and will be down for a week and a half. Moneybookers customer service is soooo slow, I probably won't get an answer until next century.

Here is the deal...everything seems fine while working through the moneybookers transaction. The problem occurs when the "return to merchant" button is clicked. What happens it that a user will end up back at our site okay but they will not be signed in. If they do sign in, the moneybookers payment has not been applied. Basically, the transaction did take place just fine within the moneybookers system but our system is saying otherwise.

Please, please, please help!

Forgot to mention how my programmer described the problem.....

We can't get any hits to our status url, nor can we receive emails we sent in this input in the form. Generally we can't validate transactions.

foobic
08-31-2008, 08:38 PM
We can't get any hits to our status url, nor can we receive emails we sent in this input in the form. Generally we can't validate transactions.
That fits with what you're describing. Your programmer is trying to use IPN (instant payment notification). In this system the payment processor sends a message back to your web site (usually by requesting a special web page there) that tells your system the status of the payment transaction.

So your programmer is saying that this message isn't getting back to your web site, and therefore his programs can't act on it.

Check in your Moneybookers documentation for advanced usage / IPN (the basic usage instructions you posted don't cover it). Perhaps there's something there he's missing, but if not then this sort of problem can be hard to diagnose.