Well Had a problem with a server , waiting for the support guy on AIM is like praying to win the Lottery. So I called up like I had done a few other times and was told :" sorry we don't provide phone support for Nocster Customers anymore , if you want support you have to talk to the aim tech" *click*:eek:

LOL
that's horrible.

that sucks. i'm sure it was a misunderstanding ? lol

call back again, and again, and see if different people give you the same answer.

No I don't think it was a mistake. If you remember and go back and read the history when Brust announced Nocster one of the things they were going to do to separate Nocster from Brust was no phone support. Nocster was always going to be the no frills provider and Brust was going to be the full service company with 800 numbers etc.

At least that is the way it was explained to me.

If they give the same support for Nocster customers as they do Burst customers there's no reason they would have came out with a cheaper server line with dirt cheap Cpanel.... because why would people pay the higher priced charges for a Burst server when there's no other difference in the macines themselves?

Even with the 800 numbers at burst their support is still not good.

They have always had this policy. They offer(ed) emergency support via phone, ie: a reboot, etc.

phantasywork - When did they say they offered phone support to Nocster customers? Lots of companies have high-end and low-end services where one will offer phone support and the other wont (Pwebtech vs. MeHost for example).

Though, they probably shouldn't have ever offered phone support to Nocster customers if they didn't plan on offering it long-run

hmm, well seeing how I have probably called 3-4 times since May and they never had a problem with it before :eek:

No biggie just didn't realize it , yet one more checkmark against them and another great reason to leave :stickout

Funny thing is followed clocker1996's advice and guess what 2nd time they helped ..imagine that :rolleyes:

Originally posted by phantasywork
Funny thing is followed clocker1996's advice and guess what 2nd time they helped ..imagine that :rolleyes:

Hah! :D

Originally posted by phantasywork
[B]hmm, well seeing how I have probably called 3-4 times since May and they never had a problem with it before :eek:

No biggie just didn't realize it , yet one more checkmark against them and another great reason to leave :stickout/B]So you would have been happier if they'd never given you any phone support at all? No thanks for going above and beyond and offering service beyond that the price you're paying entitles you to?

Just checking. After all, some host here might one day be tempted to offer their customers a little extra for free for a while, so we should probably clarify that it wouldn't be a good idea for them to do so. ;)

Jay , I think you misunderstood what I was saying ;)

I am very grateful for those who go above and beyond there duty unlike the first person I talked to when i called, the 2nd guy I called made a similar statement but he said he would fix me up in a jiffy.

I only call if it is a emergency , can't wait for a support ticket type problem. The best Support I ever had from a person who worked there was from Darren , but I don't think he works there anymore :bawling:

I guess I was just shocked cause they always helped before, when I called.