Well...

Due to a moral obligation I have upon myself I feel I must post this for the benefit of the HostPacket.net customers. I just finished speaking with Kevin the owner of HostPacket.net and unfortunately I have bad news. Aside from the fact that all of the data for the customers on server1 is gone he has refused in any way shape or form to give a refund. I attempted to reason with him citing that not only is that a bad business practice but a very immoral one as well due to the large amount of downtime his customers have had. He kept pointing out to me that he had spoken with his "bank" and that after reviewing his TOS they said they would decline the charge backs... I'm assuming he doesn't have a very good understanding of the words "fraud" and "failure to provide service". I can fix servers and I can help fix reputations but geeze... I guess I can't fix flawed logic...

I just thought I should post this so that all of the HostPacket customers requesting refunds or cancellation would know. I suggest you call your credit card companies and file for charge backs on the grounds of failure to provide service... if he just didn't have that arrogant of an attitude I wouldn't even have posted this... but its like he wants to get away with it... one comment he made will definitely stick with me... "too many of them request refund, I would just close it before those request made me mad" those are definitely NOT the words you want to see coming from a webhost...

Anyways, I've rambled enough... I apologize that I was unable to render my services to him to get the clients sites back up... I just can't work for someone with that type of attitude.

Ahhh geeze..... that is very bad for the customers...

Yeah... well atleast they don't have anything to loose from the chargeback...


They've lost enough already.. :(

Isn't it stated clear in TOS from beginning, the refund is for account cannot setup within 72 hours, and billing mistakes

what's the meaning to request refund for service payment even we don't offer it?

I feel sorry for those bad guys when we have problem :angry:

It isn't the fact that it is or isn't listed in your terms of service. That isn't the point. The point is that you've had a major downtime due to your lack of planning. To keep yourself from looking like a jerk the right and moral thing to do is refund those clients so you can actually look like a nice guy and not just some greedy fraud host looking to make a quick buck. You might actually be able to keep a decent reputation. None of the above seems to matter to you and with your current statements and attitude I doubt you could even attempt to keep a shred of a good reputation.

It looks to be a self destructive thing... I think they or he should get it together quickly or... hostpacket isn't long for this world.

Originally posted by dk2002
Isn't it stated clear in TOS from beginning, the refund is for account cannot setup within 72 hours, and billing mistakes

what's the meaning to request refund for service payment even we don't offer it?

I feel sorry for those bad guys when we have problem :angry:


Its only a problem when it affects a user for a short time...

With these kinda issues, its better to give a refund, you can put whatever you want in your TOS, it doesn't mean its binding....

When you get 50 chargebacks, you'll see that your merchant account goes buh bye...

When you don't provide a service when you receive funds this is considered fraud... Any relation to TimPD???

the writing is on the wall...good luck to all involved....

:rolleyes: :( :rolleyes:

Uhoh, not another timmah type thread.

Were all doomed. :mad:

completely unethical business practices, this is a spitting image of Tim. You'd better shape up man. Your reputation follows you in business.

Originally posted by dk2002
I feel sorry for those bad guys when we have problem :angry:

Are you saying your customers are bad?....

Daniel,

Very sorry to hear that they won't give any refunds over all this mess. They should just do the right thing now, rather than cop an attitude about things. They'll be getting swamped with chargebacks eventually :mad:

Best of luck,

David

Yah, I definately wish all of the hostpacket customers the best of luck. I know most all visa banks have a 0 tolerance & 0 liability policy for this kind of stuff so they should be able to get their money back.

The major downtime is not cause by us, it was cause by a simple complain email, use your brain to think, with a bit knowledge you should know what happended in last 2 weeks

Originally posted by DanielP
It isn't the fact that it is or isn't listed in your terms of service. That isn't the point. The point is that you've had a major downtime due to your lack of planning. To keep yourself from looking like a jerk the right and moral thing to do is refund those clients so you can actually look like a nice guy and not just some greedy fraud host looking to make a quick buck. You might actually be able to keep a decent reputation. None of the above seems to matter to you and with your current statements and attitude I doubt you could even attempt to keep a shred of a good reputation.

Your customers do not care who caused the downtime. All they know is that YOU were down. Period.

Your the one who seems to be lacking in both the area of the brain and the area of the heart... seems to be a common trait around here these days with Timmy and now you.

Originally posted by dk2002
The major downtime is not cause by us, it was cause by a simple complain email, use your brain to think, with a bit knowledge you should know what happended in last 2 weeks



Doesn't mater if it was because of you or not, you still took their money, and didn't render services... So therefore your liable....


How about you use your brain, and either return the cash, or get a damn good lawyer :D

So what happened to your backups? If you had them "properly stored" you would have had everyone up and running within 3 - 4 days.

Hrmm, did your customers pay you? Did you not follow through with services?

Does it matter that it isn't your fault? This wasn't an act of god, it was poor planning, lack of following through with realistic backups, and the list goes on...

Originally posted by dk2002
The major downtime is not cause by us, it was cause by a simple complain email, use your brain to think, with a bit knowledge you should know what happended in last 2 weeks




So, that's all it took to take down your servers you're saying? A simple e-mail? HUH?:eek:

Regardless of paid services and not following through, you falsely advertised backups on your plans.

Does this not make you liable as well to refund those who trusted you with their data.

That in every sense constitues fraud to a strong degree.... false advertising and the host could be liable...

Originally posted by Hostkookster
Regardless of paid services and not following through, you falsely advertised backups on your plans.


Perhaps the "Daily Backup" advertised on the site is referring to the daily backup option provided by CPanel to allow users to download/restore backups on their own? I'm not defending him, just saying it's possible

Samuel.. with his attitude and the lack of posts by rackshack one can only asume that he did something to inflame the situation with rackshack to cause them to cancel his server.

The more he posts with his flaming like attitude the more I tend to believe he did something to make rackshack mad about the spam.

Sheesh not another one of these.

What did you hope to gain by starting this thread Daniel? All of his customers?

the daily backup is for important system files, and a few clients requested backups on another server

Have already do what can be done, in logic client's website is up once they changed name server, but they keep asking why their site is not up? I checked the dns zones and no problem found?

Originally posted by tribby


Perhaps the "Daily Backup" advertised on the site is referring to the daily backup option provided by CPanel to allow users to download/restore backups on their own? I'm not defending him, just saying it's possible

Quote possibly, but that isn't explained. Any potential customer will look at that and go, hey they back up all my stuff on their own.

Actually I don't intend to gain a thing other than providing what information I know. I contacted Kevin with the intention of helping him out, hell I woulda done it for free until his attitude on the refunds and basically willing ness to rip his customers off came up. My main focus isn't even hosting but consulting so I've nothing to gain nor loose by posting this.

Originally posted by GlideTech
Sheesh not another one of these.

What did you hope to gain by starting this thread Daniel? All of his customers?


While being difficult for you to believe since I am posting within this thread, believe it, Daniel is NOT trying to "Gain" anything from Hostpacket's demise.

I've known Daniel long enough to know he isn't that trite....

Originally posted by GlideTech
Sheesh not another one of these.

What did you hope to gain by starting this thread Daniel? All of his customers?


Well it looks like he wanted to help this guy, and possible help his customers...


Every pissed off customer of hostpacket, goes to another host pissed, thinking every host is out to rip people off...

So helping him, he was just aiding the industry....


This thread, just lets those customers know that refunds won't be done, and a chargeback would be the only method to get rembersement...

Already re-created all accounts on the third server in 2 days, I've restored the service, their site should be up, what's the meaning they keep posting their site not working? why most of them can login to Cpanel in third server?? what's the meaning for those bad guys posting their threads in our forum even they're not our customer?!

Originally posted by Hostkookster
So what happened to your backups? If you had them "properly stored" you would have had everyone up and running within 3 - 4 days.

So you're stating publicly that no data was lost?

HEY KEVIN!! CAN YOU RESPOND TO YOUR EMAILS PLEASE??!!!

I have been a member of hostpacket for 3 weeks now. Up till this incident I was very happy with my service. I admit it has bothered me the lack of updates on what exactly happened and what is being done to fix it.

But I also believe that a lot of hostpacket members, and non hostpacket members, have twisted the truth here. Thursday night hostpacket sent out a message to switch the nameservers to ns4 and ns5. I did this and my site was back up the next afternoon. Perhaps many customers just don't know how to go about changing the nameservers or perhaps as I have heard some people had trouble logging into Dotster, who provide hostpacket with their domains.

I am concerned about the future of hostpacket, and i'm hoping something will be issued on Tuesday concerning this whole thing. Reportedly Kevin's staff has left him alone and it seems like he is trying to get things back to the way it was. If not why would he create server #3?

I was on ns1 & ns2, so I presume that obviously means I was on server 1. And I have lost nothing. Just a little bit of traffic.

There should be more updates going on at the hostpacket forum than here though.

dk2002 (Kevin, Hostpacket), you obviously don’t understand basic business in N.America and what
constitutes fair business practices between buyer and seller.

Kevin it is against the law to bait and switch.

You can not advertise something to get customers in you're business and then not have that item or feature that is promised. You advertised “30 day moneyback guarantee” (http://www.hostpacket.net/comparisonchart.php) I don’t know what the hell that means in Hong Kong. But in N. America it means that when a new customer gives you his business, he has 30 days to decide if he likes doing business with you. If for ANY reason he chooses not to continue to do
business with you, AND he cancels his account prior to the 30th day. That customer is entitled to
a FULL refund. That is what that means in N. America, unless you have disclaimers.

Kevin you claim the 30 day moneyback guarantee is covered in your Refund policy
Refund and Disputes over Charges

1. HostPacket.net will provide instant refunds to account holders involving over-charging for any reason.
2. Advanced payment made by account holders whose accounts cannot be setup within 72 hours of the application will be refunded and the application marked as void.

But it is not covered Kevin. the policy doesn’t mention the 30-day money back guarantee at all. The only
thing your policy covers is: if you over charge an account the customer gets a refund, and if you fail to setup an account in 72 hours the customer gets a refund.
You have to say this also covers the 30-day moneyback, or it doesn’t apply. I know because I’m a
marketing manager and deal with this problem often. If someone chose to take you to court I guarantee you will lose.

99.9% Uptime Guarantee (http://www.hostpacket.net/comparisonchart.php)
That means you promise that your serves will only be down a total of 45 minutes in one year!
Kevin it doesn’t mean you promise your servers are up 99.9% because you personally will never be
the cause of a server going down. It doesn’t matter why, who, what, is the reason a server is down,
you are promising and GUARANTEEING all your servers to be up 99.9% .
Only a complete idiot or a liar would make such a stupid promise
Which are you Kevin STUPID or a LIAR?

Kevin do the math THINK as you like to say: your servers have had 37.5 years of down time
at 4pm PST tomorrow. Now think! Did you fulfill that guarantee? Is it possible that some customers may want a refund because you just didn't meet your guarantee, and now know that you can't deliver on your promises and guarantees from Hostpacket are worthless.


Daily backup (http://www.hostpacket.net/comparisonchart.php)
Now your telling customers you only backup your system files. You deceived your customers again.
Your customers believe that you are backing up the hard drives daily. That includes their files too.
Kevin do you think Yahoo, or AOL, or Hotmail, would tell their customers sorry we only backup our
own system files, you will have to restore all your personal files yourself. HELL NO! AOL crashed
their system several years ago, and it only took the 3 or 4 days to restore millions of customer files.
This is another bait and switch tactic to try to make yourself look better. The fact is you didn’t do
a remote backup of files and you got caught with your pants down. If you want a policy that
customers are responsible for their own files, that’s ok. But don’t advertise daily backups and when
everyone needs the backup, you say OH that was for my own system files. FxxK your system files
no one gives a shiit about your system files. So why advertise daily backups.. Because you know
customers want assurance that if they screw up or the system crashes, that someone has a backup.
That is what your customers expect……. BUT YOU DECEIVED THEM, there was NO BACKUP!

YOU ARE A FRAUD!

Webster dictionary (http://www.webster.com/cgi-bin/dictionary)
Fraud: intentional perversion of truth in order to induce another to part with something of value or to surrender a legal right b : an act of deceiving or misrepresenting :

Kevin you intentionally put the terms 99.9% UPTIME Guarantee and 30 day Moneyback Guarantee,
and “daily backup”, your purpose in using those terms is to get customer to agree to do business
with you. But when those features are needed, you switch the terms and won’t provide what every
customer believed they had purchased. You have misrepresented the above features and many others.

Where is the chat help, trouble tickets, emails, you keeping everyone posted regularly in your support
forum? All of these items you used as tools to get customers to do business with you. But when every
customer needed you to use these same tools to support the service they purchased from you, none of
these tools are used.

You are a fraud. What is worse, you don’t even understand how or why people are upset with you.
Your blaming Rackshack, your blaming customers, your blaming spam. NO ONE CARES, they
want their service restored.

How many sites are up? Thursday, Friday, Saturday, Sunday, Monday, and now Tuesday.
How many? Why is it taking so long? WHY?

The worst part, we who are your customers feel stupid, because we tried to choose a good service,
and instead, we now find we have choose probably the worst Hosting service, so most of us feel
very stupid.

YOU ARE 99.9% a FRAUD, that I can guarantee.

Human stupidity never ceases to amaze me, even if it's mine.

This guy has no idea of what he's in right now. I'm in no way flaming Hong Kong businesses or people of Hong Kong, but I done business there and have seen this type of mentality before and have done nothing short of taking my business elsewhere.

The mentality that i'm talking about is the complete opposite of what I believe the Golden rules of business are.

1. The Customer is the most important part of the business.
2. The Customer is always right.
3. If you think other wise, go and read the first rule again.


Kevin, I don't know you, I have never bought any services from you, and I probably never will. The truth is staring you. If you don't do anything to make your customers happy, bad words will spread, which you can't really take back. It is one thing when a customer refers your business to others. It is another when they flame you. Listen to what these guys are telling you to refund the money back. The loyalty of your customers will get back the money in no time.

Considering that you haven't already done this, you've probably reduced your chances drastically of keeping any of them. Being arrogant in business only does bad things.

Good luck, and if you ever go out of business, I'll buy your site's template.

Originally posted by anantatman
Good luck, and if you ever go out of business, I'll buy your site's template.

Ouch. That was a little harsh lol. :eek:

Originally posted by yocalif
99.9% Uptime Guarantee (http://www.hostpacket.net/comparisonchart.php)
That means you promise that your serves will only be down a total of 45 minutes in one year!


A small correction, it's roughly 45 minutes in any given month, not in a year.

Originally posted by GlideTech


Ouch. That was a little harsh lol. :eek:

not to go off topic, but he does have a nice site look. too bad his services can't come up the same standards.

anyways, i've said what i needed to say, i'm out of this thread.

the username 'yocalif' registered at 31st August, is just for attacking us, no matter you get paid for doing this or just attacking, you're still a big time attacker :disagree:

United we stand, customers let's together and start the anti-bad guys operation

Originally posted by dk2002
the username 'yocalif' registered at 31st August, is just for attacking us, no matter you get paid for doing this or just attacking, you're still a big time attacker :disagree:

United we stand, customers let's together and start the anti-bad guys operation

Anti-Bad Guy's - you're starting an operation against yourself???

A company that advertises 99.9% uptime - doesnt deliver.
A company promises "backups" doesnt deliver.
A company where the owner lies.
A company which had over 30 hours of downtime in August
A company which doesn't respond to customers concerns on its own forum.
A company which deletes legitimate posts outlining issues on their servers.

Need I go on.

Kevin, the only bad guy here is YOU - You're the one responsible for the issues and you're the one responsible for not fixing them.

Wake Up

Matt

dk2002: Some humble advice -

(1). Stop arguing with folks here. Noone wins an argument.
(2). Offer refunds to those clients of yours effected by the outage.
(3). Write a public apology to all clients here and on your forum and list the steps you've taken so this issue does not happen again.
(4). Look after your clients while you still have them.

I'm sorry for what Kevin has been saying, he is under alot of stress

Please see this thread.

http://www.webhostingtalk.com/showthread.php?s=&threadid=71767

Thank You

Originally posted by Newbie
I'm sorry for what Kevin has been saying, he is under alot of stress

Please see this thread.

http://www.webhostingtalk.com/showthread.php?s=&threadid=71767

Thank You

Too little, too late.

Good luck, you'll need it (and make sure he pays you ontime - because his "guarantees" arent worth relying on.

Matt

Never too late until it's over and I just got started. :)

Originally posted by Aussie Bob
dk2002: Some humble advice -

(1). Stop arguing with folks here. Noone wins an argument.
(2). Offer refunds to those clients of yours effected by the outage.
(3). Write a public apology to all clients here and on your forum and list the steps you've taken so this issue does not happen again.
(4). Look after your clients while you still have them.

About the best advice i've seen!!

That along with Martin@Hostpacket's post - what do we reckon, could they pull it off and win the clients over? I think they could if they followed that advice. Would still like to see what RS has to say about the HDD deletion though - kind of curious.

Originally posted by Newbie
I'm sorry for what Kevin has been saying, he is under alot of stress

Please see this thread.

http://www.webhostingtalk.com/showthread.php?s=&threadid=71767

Thank You


Stress usually doesn't alter business ethics.....

If it does, he picked the wrong damn job...


I'm still shocked by this thread, that a business owner would be so cold not to give a damn, and think that if he doesn't offer refunds, the customers will all rally togather, and sing kumbaya around a camp fire....

Originally posted by dk2002
The major downtime is not cause by us, it was cause by a simple complain email, use your brain to think, with a bit knowledge you should know what happended in last 2 weeks
You selected RackShack as your provider, you should, if you weren't, have been aware of what usage policies RackShack has. Remember you chose to use them. Are you trying to tell me if you went an ordered a new computer online from Dell, it didn't turn up for a year and Dell turned round and said "don't blame us, blame FedEx". Are you trying to say you wouldn't have anything to say to Dell what so ever? That is just nonsense. Whether the downtime was caused by you or not, you are ultimately responsible as they are your clients.

Originally posted by Aussie Bob
dk2002: Some humble advice -

(1). Stop arguing with folks here. Noone wins an argument.
(2). Offer refunds to those clients of yours effected by the outage.
(3). Write a public apology to all clients here and on your forum and list the steps you've taken so this issue does not happen again.
(4). Look after your clients while you still have them.
Ditto. Good advise as always Bob :)

One of the amusing things I find about various posts from Kevin regarding refunds for existing clients is he refers them to his TOS etc etc - the amusing part is that RackShack removed his server due to violating their TOS.

There's an irony there.

Matt

Is it just me? I think he may be related to TimPD in a way..., hehe.

It's quite hard to believe a webhost has such flawed logic. No, I shouldn't call it logic. He ain't understanding something.

Anyhow, good luck to the screwed clients.

Hey Aussie Bob... great advice... but I told him the same thing on ICQ and he didn't listen... thats advice for any host to live by thou. :(

HOSTPACKET HAVE FUDGED THEIR COMPARISON CHART.

3 KEY GUARANTEES that existed on Kevin's original comparison chart have now been REMOVED.

Read this thread :

http://www.webhostingtalk.com/showthread.php?threadid=71805

I believe it's an important issue, an attempt by Hostpacket to deny customers a charge-back when they request it, by denying they "ever offered" those 3 key guarantees.

For this reason, I believe it warrants a thread on its own. I trust you'll agree, or at least understand that this is an important issue.

Originally posted by DanielP
Hey Aussie Bob... great advice... but I told him the same thing on ICQ and he didn't listen... thats advice for any host to live by thou. :(
1 less host to worry about then....:rolleyes:

Originally posted by mattonline
One of the amusing things I find about various posts from Kevin regarding refunds for existing clients is he refers them to his TOS etc etc - the amusing part is that RackShack removed his server due to violating their TOS.

There's an irony there.

Matt

What I find amusing, and people are starting to point it out, is that he claims that if there were not guarentees in his TOS, then it doens't matter. To heck with the fact that he had guarentees in his comparrison chart and front page.

Originally posted by FHDave


A small correction, it's roughly 45 minutes in any given month, not in a year.

Sorry but my math was wrong:

365 days per yr x 24hrs per day = 8760 hours per year

hours per year ............ 8760
x 99.9% ............ 8751 rounded off
-----------------------------------------------------
hours per year down time = 9 hours per year

Total minute per yr down = 9 x 60 = 540 minutes per yr down time
Guaranteed max min. per month downtime = 540/12 = 45 minutes.

Kevin has now changed his policy it is now 99.5% uptime. or
3.66 hrs or 220 minutes maximum monthly down time.

Originally posted by dk2002
the username 'yocalif' registered at 31st August, is just for attacking us, no matter you get paid for doing this or just attacking, you're still a big time attacker :disagree:

United we stand, customers let's together and start the anti-bad guys operation

Sorry Kevin, just like your backups (they don't exist), your 30-day money back (it doesn't exist), your 99.9% Uptime (another thing that doesn't exist). You are totally wrong again!

I am one of your customers. I started a new aka because I decided to take advantage of the free month. I choose to remain anonymous because I fear you will screw with my account.

I just can't stand someone being a liar, deceitful, using bait n switch tactics, and duping customers into believing they purchased one thing and the customer finds outs too late they will never get what was promised.

Here is a post from your forum that sums it up very well:
As for the word guarantee, your TOS doesn't have any section that defines 99.9% guarantee, or 30-day moneyback guarantee. So don't start pointing to your TOS to get you off the hook. If you wanted your TOS to apply you would have placed a link in the comparison chart, linking 30-day moneyback to the refund policy. You didn't link it so there is no way a customer would know that is what your thinking. There is no asterisk, or footnote to say refer to TOS refund policy.

Just like your backup policy. Which you led everyone believe you were daily backing up the entire server files both client and system file. When everything goes down, you come up with this BS you only backup system files. Screw your system files, customer expect you to backup, but they believe you were performing daily backups of their files too.

This is bait and switch, do you even understand what that means?
That means creating the impression you are offering something "like a special feature" and then when they ask for it they receive something totally different. An example would be you are a resturant, you advertise in the newspaper "huge seafood platter dinner", a customer orders the "huge seafood platter dinner", what they recieve is a giant plate with one little tiny piece of fish. That is false advertising, you used the word huge to attract attention, the customer believes he is getting a plate full of seafood, not a huge plate.

This is exactly what we now find out you did with your use of the word 30-day moneyback guarantee. You made people believe that if for any reason during the first 30 days of service, if they cancel their service prior to the end of the first 30 days, you made them believe they would recieve their money back. If a customer takes the time to look at your TOC, they will not find anything on the terms of the 30 day money back policy. So they are deceived when they find out there is no 30-day moneyback policy, there is only a refund policy for 72 hours or miss billing. 30 -day and 72 hours are not the same thing. Not even close.
You offered a huge plate of seafood, and then when it is ordered you only give a giant plate with a tiny piece of fish.

Kevin you know what is worse. You're so stupid, you don't even acknowledge that it may be slightly miss leading. You keep stickting to this TOS as if it were written by God. That isn't good business. You could say something like, I appologise that my TOS doesn't clearly spell out our 30-day moneyback guarantee. Unfortunately Hostpacket can't absorb the financial burden of so many 30-day refunds. Hostpacket will change the TOS to clearly describe the meaning of 30-day moneyback.
BUT, no refunds will be given.

Now I'm not one of those "BAD GUYS", I'm a customer here.
Kevin most of the posts from "guest are not from BAD GUYS, they are from customers who for whatever reason want to remain anonymous. I know I do, because I fear you will screw with my account. You are fooling yourself if you believe all of those negative posts are from people who don't have an account with Hostpacket. Most people don't have the time to go screw with a hosting service's forum.

Kevin post your real phone number, (the one without a recorded message, and I will give you my user/acct name.

Kevin just like this person I will provide my user/acct name if you will post a real phone number were I
can contact you!

It's always amazing to me when companies like this and Cyberwings, et. al. don't follow the simple rules that Aussie Bob laid out.

You need to fall on your own sword and realize that A) Customers will put up with a ton of crap if they see value in what you are doing. B) You can easily turn a situation around like this.

You will take some bruises, but people will respect you for standing up and doing the right thing.

It's a farce,

Our customers are "Bad Guys"

Not long for this world.... lol

Originally posted by Samuel
It's a farce,

Our customers are "Bad Guys"

Not long for this world.... lol
Amazing, isn't it? This guy doesn't speak English very well as evident by his posts, but he sure doesn't have a hard time calling everyone "Bad Guys", that phrase he has down pat! He almost acts like everyone is out to get him, when it's his incompetence and extreme lack of morals which have put him in this situation. So sad to see another host do this to their customers :mad:.

Hey guys,

This is actually my frist time I'm going to do a chargeback on my credit card. I just call my CC company and tell them that HostPacket won't deliver their services as promised and ask for a chargeback? That's it?

I know I said good things about HostPacket in the past, but now I feel ashamed of myself knowing a lot of customers, including me, are getting ripped off by Kevin. I e-mailed him since the 29th of August and still haven't heard from him. This is so wrong.

Thanks in advance.

Xela,

Don't beat yourself up about it. You couldn't have known what was coming.

Yes, that is how chargebacks work. Call the CC company, tell them you didn't receive the services and to chargeback the amount. Some companies allow you to refus charges from vendors in the future as well.

If you are a client and have a issue to raise that needs attention E-mail me so we can resolve this.

Originally posted by Newbie
If you are a client and have a issue to raise that needs attention E-mail me so we can resolve this.

Martin,

Cut the delaying tactics.

Why should the customers waste their time getting the run-around from Kevin any longer ?

He's already made it quite clear he refuses to honour his 30-DAY MONEY BACK GUARANTEE by providing REFUNDS.

So their only remaining recourse is to request a charge-back from their credit card providers.

The ONLY way you can stop the charge-backs occuring, is to persuade Kevin to IMMEDIATELY have a change-of-heart and STATE PUBLICALLY & UNCATEGORICALLY THAT HE WILL PROMPTLY PROVIDE REFUNDS TO ANY CUSTOMER WISHING TO CLAIM ONE, UNDER HIS 30-DAY MONEY BACK GUARANTEE.

I will not argue with you.

If Kevin would rather have charge backs then I guess that is what he wishes a refund to the customer a charge to his company.

On the other hand a refund to the customer seems to be a rather better option.

If you would like to hoop and hollar all you wish be my guest and have fun.

I will not delay you any longer with your fit.

::Corrected typo:: comapny

Sorry, just a tad more delay

Originally posted by Newbie
I will not argue with you. If Kevin would rather have charge backs then I guess that is what he wishes ...

Martin,

I don't envy the job you've just taken up at Hostpacket.

You're being paid to be Kevin's mouth-piece, but that's a rough job. You'll become the meat in the sandwich.

I understand you can't persuade Kevin to honour his 30-DAY MONEY BACK GUARANTEE and provide REFUNDS.

In fact I admire your honesty in saying you can't persuade him.

So there you have it everyone, straight from the horse's mouth so-to-speak ...

If you want a REFUND, you'd better call your credit card provider TODAY and request a charge-back. This is the ONLY way you're going to get your refund.

Originally posted by GlideTech
Sheesh not another one of these.

What did you hope to gain by starting this thread Daniel? All of his customers?

Who says he wants these clients? Some clients are not worth getting. I think Daniel is providing information on another potential host_dot_bomb. Seen a lot of these lately and it is starting to prove a point that over 50% of the hosts don't deserve to be in business and are making other hosts look very very bad. This keeps coming up time and time again...downtime, unfulfilled promises, lack of refunds, lack of access for clients to retrieve files....same old stuff all the time. Some clients are just as bad...they want the world for practically nothing, they view web hosting as an appliance bought with a circuit city extended warranty. Things don't work that way in web hosting as there are too many interdependencies (fiber routes, switches, etc.). Business ethics and business morals are a serious issue now days, corporations are cleaning up, and it's time for small business to do the same. If a web host owner can't keep a promise, don't guarantee it in the first place. If a web host owner has no intention of honoring guarantees and promises from the get go, maybe they should find another line of work such as loan sharking and sportsbook, and leave the real web hosting to the deserving owners. For the bad webhost, if you can't run a business, get some help from a business services provider, better yet just sell your client base to a better web host before time catches up with you and it blows up in your face!

Originally posted by pgrote
Xela,

Don't beat yourself up about it. You couldn't have known what was coming.

Yes, that is how chargebacks work. Call the CC company, tell them you didn't receive the services and to chargeback the amount. Some companies allow you to refus charges from vendors in the future as well.

Thanks, Pgrote. :)

I'm going to contact Martin soon, and hopefully he'll help straighten things out for me.

My first 3 e-mails to Kevin was asking for a refund because of the downtimes and the fact that he said my site was using a lot of resources and had to pay an additional fee, and the last 1 was not wanting a refund but to cancel my account and not charge me for the second month. I signed up on the July 31 and asked Kevin to cancel my account for the first time on August 29. Haven't heard from him since.

T'care y'all.

this may be old, uncalled for, or just plain rude, but it may cheer a few people up

*removed due to rudeness, and stuff*

NTWaddel,

Uncalled for, rude, obnoxious...

And hilarious. :D

-WC-

Originally posted by WildCard
NTWaddel,

Uncalled for, rude, obnoxious...

And hilarious. :D

-WC-

thanks, i try :D

Originally posted by ntwaddel
this may be old, uncalled for, or just plain rude, but it may cheer a few people up

http://www.westcoastmafia.com/tmp/funney.jpg

Nick - WebSpaceSolutions
Reliable, Affordable, Fast Web Site Hosting
http://www.webspacesolutions.com



Well you've just made it clear what YOUR attitude as a web-host is to customer service.

I notice you also have a "99.9% uptime guarantee" on your site. Is this backed up with the same veracity as Kevin's guarantees ?

Any prospective customers thinking to use your hosting service should think twice, then turn away.

Any business that fails to understand that a customer who has been offered a 30-DAY MONEY BACK GUARANTEE is entitled to utilise it, is a business not worth being associated with.

And as an aside, that picture is distasteful and discriminatory. But not that you care.

Originally posted by choose another name


Well you've just made it clear what YOUR attitude as a web-host is to customer service.

I notice you also have a "99.9% uptime guarantee" on your site. Is this backed up with the same veracity as Kevin's guarantees ?

Any prospective customers thinking to use your hosting service should think twice, then turn away.

Any business that fails to understand that a customer who has been offered a 30-DAY MONEY BACK GUARANTEE is entitled to utilise it, is a business not worth being associated with.

And as an aside, that picture is distasteful and discriminatory. But not that you care.

my current customers are very happy with their service, i was just making a joke, nothing to do with my business. I was just trying to lighten up the mood :)

It's insensitive, as a public rep you would do yourself good by removing it voluntarily.

<<MOD NOTE: Not this member, but another member is just pasting the same messages to different threads, which is annoying and repetitive, so I'm locking down some HP threads>>