Hello,

My MoneyBookers account suspended and I was asked to send them identity documents. I had sent the docs when I was creating the account, so they know who I am so why requesting docs again? I believe if I send docs now and they unlock my account now, then will lock it again after sometimes and ask me to send docs again and again which is very annoying.

I believe this is their trick to steal money from users with the name of security. MoneyBookers is no longer well-managed nor trusted. just heads up.

Thanks,

I understand that this is pain in your neck but I would suggest you to send your documents again to prove your identity. Companies do such checks from time to time. It is maybe a stupid decision to do so, but we don't know the reason they do with. So do not talk that hard and try to reopen your account. If you documents are fine they should reopen it.

paypal does exactly the same; and often done because of changes in the international money transfer regulations in several countries or continents.

To say that they steal money is a bit harsh; they will need to comply as well and make sure your data is up to date all the time or they will be responsible for your actions.

Yes paypal does the same if you receive/send more than 2000-2500 euros per year.

Hello,

My MoneyBookers account suspended and I was asked to send them identity documents. I had sent the docs when I was creating the account, so they know who I am so why requesting docs again? I believe if I send docs now and they unlock my account now, then will lock it again after sometimes and ask me to send docs again and again which is very annoying.

I believe this is their trick to steal money from users with the name of security. MoneyBookers is no longer well-managed nor trusted. just heads up.

Thanks,

They are not out to get you, they are not out to steal your money. I can understand being a little paranoid but I'd say you've gone a bit beyond "a little paranoid". Just re-verify your identity to unlock your account.

Now had they sent you an email saying "We are taking your money, haha" then I would understand. If you go into your local bank and they ask for photo ID to withdraw money and you don't have photo ID on you are you going to call your bank a thief trying to steal your money? NO!

Money Laundering Regulations. They have no choice; they must check identities thoroughly. If you open up a normal bank account, you have to provide the same details, plus you have to walk there and bring the documents. So, don't make a fuzz of it. Just appreciate that they do an afford to avoid misuse.
So, they definitely are trusted!

I'm experiencing exactly the same with PayPal as we speak. And they are pretty slow. Anyway, it is still possible to accept payments with the limited account. So nobody loses money. And they definitely don't steal anything (harsh words you are using, mate!). It's just a bit annoying that withdraws are impossible, while they check the details.

Anyway, just a matter of time...

hmm....Moneybookers...Paypal etc...they're in a no win situation regarding customers when it comes to policies etc.

What we have to remember is that although they are bound by international law to enforce such regulations and they have no way round it.

I know it can be a pain in the hole at the best of times, but by following their instructions, they aren't going to steal anyone's money.

owm

I say send it too... But, if you feel uncomfortable there. No reason you can't move afterwards.

I wouldn't keep paying a host I didn't trust.

How inconvenient. I never did like the look of Moneybookers myself.

Paypal also is pretty useless and I think the staff should try to find another job instead of wasting their time on paypal which is just an extra and unnecessary site on the web.

Because they are not able to provide supports with phone, nor with email, nor with fax and nothing. If they are not fan to support clients or are not able to answer clients at least by phone, why don't they go to yahoo jobs to find another job and close paypal company completely?

Paypal also is pretty useless and I think the staff should try to find another job instead of wasting their time on paypal which is just an extra and unnecessary site on the web.

Because they are not able to provide supports with phone, nor with email, nor with fax and nothing. If they are not fan to support clients or are not able to answer clients at least by phone, why don't they go to yahoo jobs to find another job and close paypal company completely?

Seems you come here only to bash online payment platforms;

but you also say things which are absolutely not true; paypal does have phone support (granted you may need to wait some time on hold to get someone; but they are reachable by phone) They are reachable by mail (granted a reply may take a day and if you wait for a lot of money that is annoying).

But we also have experience with normal banks; and their way of handling things are not much better, as soon you have a question outside the ordinary you may find it hard to get a answer at any bank.

Maybe you should change your perspective on the world and live a better life that way.

How exactly is it stealing to ask for ID ?????

The silliness of the subject lines would be laughable if they weren't being written by so-called adults with brains.

* Subject changed.

Sirius

I don't understand how you say they are stealing your money by asking for ID documents, the documents are for security. Maybe there is something wrong with your account? more than one IP using it? maybe country regulations, try calling them.

Well, The whole story about MoneyBookers:

I got a pre-paid card and as you this sort of cards has no name, no address and no statement and you cannot load it again, you can buy them on shops with a fixed amount.

MoneyBookers has an option if we want to use the account for gaming or not, I wanted to buy a Warcraft license and I did not want to set my main account for gaming so I created another account and added the card, and the card was declined. I tought this is because the new account is not yet verified. So I decided to add the card to my main account. So I was flagged for fraud because the card is prepaid and has no name matching with my account name, I was asked to send the ID docs and I sent them all valid required docs and explained them prepaid card has no name so it doesn't mean that we are fraud.

Now, everyday they are wasting my time asking dumb questions whom the card belong to and they did not activate my account even after I sent them the docs.

This is odd for me that MoneyBookers have never heard about prepaid and no name card before and I assume they are unexpeienced as they don't know what prepaid card is!

We have several hundreds dollars monthly income in our paypal, and I was wondering why I got paid only once in three years MoneyBookers. Now I know why, because people are affraid to pay by this untrusted MoneyBookers and they prefer PayPal.

I would try to do the same with paypal and use anonymous credit cards and get over the magic limit (2000-2500 euro in europe) ;) Things will not be better. Thanks to the Goverments and their incredible scare for terrorist things got changed quite a bit over the past years.

What do you mean by terrorist thing?

What do you mean by terrorist thing?

these are measures to avoid money laundering.

Moneybookers is a ridicolous system but I have no other chance to pay to my datacenter

My experience with them has been quiet good though and I still trust them

thanks for the heads up tho..

As 040Hosting said, paypal accepts pre-paid anonymous cards and I did use this sort of cards on paypal many times with no problem but MoneyBookers even don't know what pre-paid card is, when they asked me whom the card belongs to, I said the card is pre-paid and it was funny for me that it was first time they ever heard of pre-paid cards!!!! and just because of this suspended my account!

This all means MoneyBookers staff are unexperienced and not qualified to manage a payment gatweway system. I don't know why they don't do their school homework instead?

I believe MoneyBookers is legit, though E-Gold is most definitely not. PayPal would be your best bet though they charge ridiculously high fees.

moneybookers work good in Europe. You just not allowed use noname credit card because it is against money laundering rules. As well as you are not allowed send money to anyone without your ID data.
Anonymity now is not allowed in many countries. Privacy now died on West and East and Orwell "Big brother" from novel "1994" already here.

I disagree. PayPal and many other gateways accept this sort of cards.

Seems you come here only to bash online payment platforms;

Nope. I think you should agree that there are always some uneducated jobless people who waste their time and internet users time by creating some useless websites which add no value to the internet and they have no purposes of any kind. for example: http://www.awardsites.com/ and http://www.apex-ethics.com/

As you know award thing is a useless game for jobless people who wish to waste their time on the net.

relax... just sent them the docs and you can have your account back... plus your money.

LOL! Thanks for telling me relax! :)
But this is pretty nonsense to request docs after several years... They have to verify identity only on opening account and then if they are worry about security, they should ask to change password periodically. why asking docs again? If you were able to provide docs on opening time, indeed you are able to provide them now too, so why asking again? Does it really add anything to the security?

Well, sent all valid docs while ago and never heard back from them, I sent them again and they completely ignored me. Now I am sure they are actually stealing money with the name of safety. I ask a moderator to edit the subject back to what it original was: "HEADS UP! MoneyBookers steals money".

I also sent them this email:
Subject : report a mistake


Hello,


I found a mistake on your website: "Now with over 5.2 million account holders".
People will not believe this big lie. Telling the truth is always the best way to attract customers.
So why not telling the truth and correct it to: "Now with 0 account holder"?

Regards,

Oh, I searched google and discovered that MoneyBookers is actually an ID piracy system and not merchant gateway.

http://www.google.co.uk/search?hl=en&client=firefox-a&channel=s&rls=org.mozilla%3Aen-GB%3Aofficial&hs=I9J&q=moneybookers+dont+use&btnG=Search&meta=

pay-pal does exactly the same; and often done because of changes in the international money transfer regulations in several countries or continents.

To say that they steal money is a bit harsh; they will need to comply as well and make sure your data is up to date all the time or they will be responsible for your actions.

I don't think saying they steal money is harsh at all. Also pay-pal, along with other money holding companies do not lock a account because of international money transfer regulations. I will not get into how i know this, but give this some thought. If you were a company holding other peoples funds in your bank account, and you was doing this for millions of people, and you locked accounts at random. Now these locked accounts, and the funds are sitting in your bank account drawing what? Interest.

When pay-pal locks someones account, why would they need to lock it for 180 days? Then at the end of that time the account is unlocked, and funds are now available to the account holder. So what was the account holders funds collecting all that time? Interest. Give some thought to all them accounts being locked every year, and the interest that is being made from the account holders funds yearly.

The best part is how easy it is for these companies to lock an account. (For security reasons.)

Pay-pal User Agreement
(5.2 Assignment of Interest to Pay-Pal. You agree that you will not receive interest or other earnings on the funds that Pay-Pal handles as your agent and places in Pooled Accounts. In consideration for your use of the Service, you irrevocably transfer and assign to Pay-Pal any ownership right that you may have in any interest that may accrue on funds held in Pooled Accounts.)

Considering the amount of money made on locked account each year alone, i would not say harsh is a bit much.

I don't think saying they steal money is harsh at all. Also pay-pal, along with other money holding companies do not lock a account because of international money transfer regulations. I will not get into how i know this, but give this some thought. If you were a company holding other peoples funds in your bank account, and you was doing this for millions of people, and you locked accounts at random. Now these locked accounts, and the funds are sitting in your bank account drawing what? Interest.

When pay-pal locks someones account, why would they need to lock it for 180 days? Then at the end of that time the account is unlocked, and funds are now available to the account holder. So what was the account holders funds collecting all that time? Interest. Give some thought to all them accounts being locked every year, and the interest that is being made from the account holders funds yearly.

The best part is how easy it is for these companies to lock an account. (For security reasons.)

Pay-pal User Agreement
(5.2 Assignment of Interest to Pay-Pal. You agree that you will not receive interest or other earnings on the funds that Pay-Pal handles as your agent and places in Pooled Accounts. In consideration for your use of the Service, you irrevocably transfer and assign to Pay-Pal any ownership right that you may have in any interest that may accrue on funds held in Pooled Accounts.)

Considering the amount of money made on locked account each year alone, i would not say harsh is a bit much.

And how is this different from my bank holding my money on their cross-bookings accounts when i transfer it to another bank account ? It is how banks make money; you can simply not state they scam; or steal; in the common sense of the word.

And how is this different from my bank holding my money on their cross-bookings accounts when i transfer it to another bank account ? It is how banks make money; you can simply not state they scam; or steal; in the common sense of the word.

I would say you initiated the transfer yourself, thats how it differs. You ask your bank to transfer your funds, and I'm sure it didn't take them 180 days to transfer your funds. I'm almost sure most people don't ask that their funds be locked down for months, while someone else is making money off the held funds. But what the heck call it whatever you want. I'm moving on, i notice this forum is pretty cool, and allot of great stuff here. (smile)

When paypal was about to lock our account due to regulations they warned us 1 month in advance to send in the right documents, and did NOT lock our account at all as we send the requested documents in time. This was a notification due the fact we had to many transactions and came above a certain amount of money. I believe it was somewhere above 2k but its some time back so i don't recall it exactly.

So in the end they didn't hold our account at all, as we did send in our papers in time.

PayPal makes money off of your money (Interest) whether or not they lock your funds. As you say they hold money for millions of people, assuming each one of these millions of people has $1 in their account, then PayPal is gaining interest on at the least millions of dollars.

PayPal and MoneyBookers do not just lock accounts to gain interest or for the heck of it.

Both paypal and moneybookers lock accounts as they may wish

Note: With moneybookers .. never try to use creditcard/bank account added in another account into your account . This way both account will get auto locked.

If your account is locked in moneybookers with over 1000$+ transactions .. then forget about your account. THey will never restore your account back even if you provide the docs 100 times.

The only way i found is by sending them legal court documents sue notice ( which costs only 200$ including lawyer fees) and submitting them to fraud charges in ic3.gov

I got my 2 accounts back by the above method. Just sending docs will not help anything incase of Moneybookers unlike paypal.

Well as jeffinvision said, MoneyBookers is just a fake gateway and actually this is an ID piracy system as the only thing is requesting your docs. Paypal has just a link to close your account but MB requires your docs to close it. This all means ID piracy.

Paypal has just a link to close your account

That's just wrong. As soon as they require you to prove identity and limit your account, they disable the option to close your account as well.

I've just gone through the lengthy proof of identity process with them (which was a bit complicated, as I am foreigner here).

My Experience with them exactly.


Both paypal and moneybookers lock accounts as they may wish

Note: With moneybookers .. never try to use creditcard/bank account added in another account into your account . This way both account will get auto locked.

If your account is locked in moneybookers with over 1000$+ transactions .. then forget about your account. THey will never restore your account back even if you provide the docs 100 times.

The only way i found is by sending them legal court documents sue notice ( which costs only 200$ including lawyer fees) and submitting them to fraud charges in ic3.gov

I got my 2 accounts back by the above method. Just sending docs will not help anything incase of Moneybookers unlike paypal.