DomineauX
09-02-2002, 01:58 PM
First of all, I would like to provide my credentials.
My Name is Tony and I am the Systems Administrator for Dot5hosting. I also handle a lot of the technical support.
I learned a lot of what I know about administering Ensim servers from my experience working at Rackshack during their initial rollout of Ensim. After Rackshack, I spent many months as a freelance Ensim Admin. During this time, I was approached by Chris from Dot5hosting to install a full security package for all the servers at Dot5. Afterwards, Chris was so impressed with my abilities that he hired me to be the Systems Admin.
I am usually handling support during the evening and night through MSN, AIM, ICQ, email, forums, and Helpdesk tickets.
During this time, I also answer many presales inquiries.
I usually receive compliments on my excellent support, as well as on our ability to completely satisfy our customers with any issue.
I have never asked any of our customers to post feedback on any webhosting forums. I realize that Chris has mentioned to some new customers that have found us by way of WHT, that they should reply to the people who suggested us to tell them if we work out well for them.
More than half of our customers find us via WHT, and so it should come as no surprise when a few of them go back to WHT to tell of their experience. I certainly agree that if any host was asking their customers to post positive reviews on WHT, then that would be highly unprofessional. This is exactly what I believe, and would not allow anyone from our company to cause that impression of us.
If anyone has a complaint about our customers posting on WHT, please be professional and issue your complaints to me or Chris.
We do not appreciate the constant attacks towards our customers just because they are satisfied with our service.
And for those of you who intentionally address every positive post about us with negativity, and say that we are pushing our customers to post here to increase our sales, I would really like you to take a look at your motives behind these attacks. In my opinion, if you constantly try to make everyone think that we are doing something such as this, then what you are really trying to accomplish is to make us look unreputable so that maybe some people will decide to avoid our services and possibly consider joining yours instead. Since after all, you certainly never make yourself sound anything short of perfect while policing all the other hosts out there with their unscrupulous conduct.
This kind of bombardment sounds very much like a certain thing called "slander" which as far as I know is very unprofessional as well as illegal.
The only way that it could not be considered slander is if you were to be able to provide evidence that can backup your claim of what we are doing.
I am sorry that my post is so longwinded, but I have been trying to avoid dignifying these attacks with a response for a few weeks now, and have finally decided that it is getting out of hand.
My Name is Tony and I am the Systems Administrator for Dot5hosting. I also handle a lot of the technical support.
I learned a lot of what I know about administering Ensim servers from my experience working at Rackshack during their initial rollout of Ensim. After Rackshack, I spent many months as a freelance Ensim Admin. During this time, I was approached by Chris from Dot5hosting to install a full security package for all the servers at Dot5. Afterwards, Chris was so impressed with my abilities that he hired me to be the Systems Admin.
I am usually handling support during the evening and night through MSN, AIM, ICQ, email, forums, and Helpdesk tickets.
During this time, I also answer many presales inquiries.
I usually receive compliments on my excellent support, as well as on our ability to completely satisfy our customers with any issue.
I have never asked any of our customers to post feedback on any webhosting forums. I realize that Chris has mentioned to some new customers that have found us by way of WHT, that they should reply to the people who suggested us to tell them if we work out well for them.
More than half of our customers find us via WHT, and so it should come as no surprise when a few of them go back to WHT to tell of their experience. I certainly agree that if any host was asking their customers to post positive reviews on WHT, then that would be highly unprofessional. This is exactly what I believe, and would not allow anyone from our company to cause that impression of us.
If anyone has a complaint about our customers posting on WHT, please be professional and issue your complaints to me or Chris.
We do not appreciate the constant attacks towards our customers just because they are satisfied with our service.
And for those of you who intentionally address every positive post about us with negativity, and say that we are pushing our customers to post here to increase our sales, I would really like you to take a look at your motives behind these attacks. In my opinion, if you constantly try to make everyone think that we are doing something such as this, then what you are really trying to accomplish is to make us look unreputable so that maybe some people will decide to avoid our services and possibly consider joining yours instead. Since after all, you certainly never make yourself sound anything short of perfect while policing all the other hosts out there with their unscrupulous conduct.
This kind of bombardment sounds very much like a certain thing called "slander" which as far as I know is very unprofessional as well as illegal.
The only way that it could not be considered slander is if you were to be able to provide evidence that can backup your claim of what we are doing.
I am sorry that my post is so longwinded, but I have been trying to avoid dignifying these attacks with a response for a few weeks now, and have finally decided that it is getting out of hand.