I have an account on HostPacket that I am trying to cancel. It says the customer service center allows you to do this but whenever I go there, I get a page cannot be found error.

I don't want to keep getting charged from him so does anyone know his provider for billing, like PaySystems?

My statement shows this: HOSTPACKET 603-316-0220 CA

The guy wil not respond to me whatsoever. I am about to call the bank and have them freeze charges from that person on my credit card.

Thanks for your help.

I'm definitely wanting to do the same thing. If anyone knows how to cancel at all...

HOSTPACKET 603-316-0220 CA
603, as far as I know, is a WA #.

skip HP and just do a chargeback...us hosts hate it but we deserve it when we screw up.....

Well, will this STOP the billing? I mean, I'd like nothing more than to do a charge back, but I need this canceled, the primary issue.

Originally posted by Pricyber
Well, will this STOP the billing? I mean, I'd like nothing more than to do a charge back, but I need this canceled, the primary issue.

if hostpacket actually appeared on your statement then it looks like they didn't use a 3rd party payment processor...you'll have to ask your bank if they can stop all recurring charges from their merchant number.

Pricyber,

You should always try to resolve the issue with the merchant first. If they continue to be unresponsive, then you should contact your bank. I respect how you said you've tried to work with them and the primary issue is to get the recurring charges to stop. If they haven't yet then it's time to pack-up and move on, and of course, issue a chargeback.

:sickface: BAD HOSTS

Originally posted by DD-SNC
Pricyber,

You should always try to resolve the issue with the merchant first. If they continue to be unresponsive, then you should contact your bank. I respect how you said you've tried to work with them and the primary issue is to get the recurring charges to stop. If they haven't yet then it's time to pack-up and move on, and of course, issue a chargeback.

:sickface: BAD HOSTS

Numerous forum posts, direct e-mail contact, and trouble ticket systems with absolutely NO response doesn't give me much option. I am going to get my account number changed tomorrow.

Yeah, Hostpacket won't answer anyone's emails or requests to cancel, or at least hasn't yet. So far they've been extremely unresponsive, contrary to what's been reported in the past.

yes, as devon said, you should try your very best to resolve it with HostPacket first(and most credit card companies instruct you to do so)...but there are instances where that may not be possible, or you are out of time (my credit card has a 45 day grace period for disputing a charge)

Originally posted by akash
yes, as devon said, you should try your very best to resolve it with HostPacket first(and most credit card companies instruct you to do so)...but there are instances where that may not be possible, or you are out of time (my credit card has a 45 day grace period for disputing a charge)

yeah, print out those emails that you sent, and the auto reply. Add those to your charge-back submission packages that are sent to the credit card company.

I don't understand why some hosts suggest to do a chargeback straight away. The person was looking for information on getting his/her money back.

As someone mentioned ask Hostpacket for a refund. If they fail to respond begin a chargeback.

Hostpacket has on their pages a 30 day money back guarantee and a 99% uptime guarantee. I asked a refund. Kevin wants me to prove that there was something wrong on their side.
Still waiting for confirmation of my refund.
Collect the evidence, guys....
Did ANYONE get a refund from Hostpacket?

I am not asking for a refund, but simply a cancelation. I may be out 7 bucks but at least I wont be charged each month.

That's all I want to. I don't need this guy charging my account every month when I'm not using his pathetic services!

Originally posted by Myacen
I don't understand why some hosts suggest to do a chargeback straight away. The person was looking for information on getting his/her money back.

As someone mentioned ask Hostpacket for a refund. If they fail to respond begin a chargeback.

Didn't he say he went that route first? He did not get a response right? The ball was in their court and they did not pass it back. Maybe they went for the SLAMDUNK!!!

I hope HP doesn't turn into another Aletia :(. Before Aletia was bought out by Jaguar, there were numerous complaints about not only their horrible service, but people who cancelled there accounts still being charged months down the line.

HP, please do the right thing, and refund those who want to close their accounts, there's no need to draw things out, since they'll end up doing a chargeback in the end anyway.

There's 200+ un-answered emails about cancellation, why their site not working, changed name server but not working, this problem that problem, I'm still answering emails at 31st, the new part-time tech run away, those bad guys keep posting their threads in our forum, you can see what people will do when we have problems

old client's account on #1 are re-created on #3, in logic it should work after changing name server, they keep saying it don't work, but only a few of them cannot login to Cpanel, I checked the dns zones, the A records are correctly pointed, every man with knowledge know what's the problem :(

Ok... so he appears to post a quick update here.... I suppose thats a step in the right direction........ But really if you need help to get everything corrected then by all means ask, I'm sure there's enough qualified people around here to help get you out of the hole if you ask. None of us like to see clients suffer thats for sure.

I would pay $500+ for who can help to answer my 200+ emails and pass this crisis, please email me at marketing@hostpacket.net with high priority

Due be due be... email sent :)

Why don't you take look at refund section in our TOS? our TOS is not too hard to read right?

Originally posted by DotComEr
Hostpacket has on their pages a 30 day money back guarantee and a 99% uptime guarantee. I asked a refund. Kevin wants me to prove that there was something wrong on their side.
Still waiting for confirmation of my refund.
Collect the evidence, guys....
Did ANYONE get a refund from Hostpacket?

Kevin you idiot,
I have always been able to access my cpanel, I can FTP, but I can't www to my site.

I have emailed this, I have stated it in forum. But you got your head up your ass. There is a guy here that would have helped you but because you still want to screw people he is backing away.

It is obvious from your post here, you don't have the technical knowledge to solve the problems with your service.

Your blaming some part time guy for quiting.

You don't have a team! You are a fraud!

Ouch! Tempers are flaring

Originally posted by yocalif
Kevin you idiot,
I have always been able to access my cpanel, I can FTP, but I can't www to my site.

I have emailed this, I have stated it in forum. But you got your head up your ass. There is a guy here that would have helped you but because you still want to screw people he is backing away.

It is obvious from your post here, you don't have the technical knowledge to solve the problems with your service.

Your blaming some part time guy for quiting.

You don't have a team! You are a fraud!

Hostpacket (Kevin) may try to hide the evidence,
But no one should forget his site was down for most clients over 100 hours.

He offered 30 day money back guarantee, then tried to tell everyone it was only a 72 hour guarantee
He offered 99.9% Uptime, but as pointed out had over 100 hours down time.
He said there was daily backups. But had to tell all clients only the server system files were backed up. All client files were lost!
He closed down his chat support.
He didn't communicate in his support forum for 3 straight days.
Even though there were at least 50 questions from customers, wanting to know when service would be restored.
He didn't return emails from hundreds of customers. Eventually he sent everyone the same message, that didn't help the hundreds who had questions.


Hostpacket may attempt to change some of their false advertising, but no one should forget this past 5 days. To this day Kevin insists that others are to blame for his failings.

I will stop posting negative comments when Kevin sends each Hostpacket customer a personal apology, for reprehensible downtime, and acknowledge that his policies regarding 30 day money back guarantee, 99,9% Uptime guarantee, daily backups, were misleading and gave the wrong impression to customers who were relying on these policies. In addition Kevin will need to change his TOS to clearly explain what each of these policies actually mean. Until this happens I will re-new the Hostpacket complaints from his current and past customers.

Yesterday I sent Kevin 5 emails with questions, I have yet to receive an answer.

Everybody here seems to be furious on HP.

With every reason :) a few more threads and Hostpacket should have as many threads as Cyberwings :stickout

Originally posted by dk2002
Why don't you take look at refund section in our TOS? .../QUOTE]

This thread should NOT be read in isolation.

These 2 threads are essential reading :

Hostpacket Has Fudged Their Comparison Chart :
=============================================
http://www.webhostingtalk.com/showthread.php?s=&threadid=71805

Important Information for HostPacket.net Clients :
=============================================
http://www.webhostingtalk.com/showthread.php?s=&threadid=71727

Kevin, as stated in the above 2 threads :

30-DAY MONEY BACK GUARANTEE does NOT mean:

- you'll only refund the money if you've overcharged
- you'll only refund the money if you don't set up the account within 72 hours after sign-up

Read it slowly, word-by-word:

30 - DAY - MONEY - BACK - GUARANTEE

You can't claim 30-DAY MONEY BACK GUARANTEE and then try to weasle out of it by saying the opposite in your TOS !!

It doesn't matter what your TOS says, if you promote a claim of 30-DAY MONEY BACK GUARANTEE, then that's EXACTLY what you're accoutable to provide your customers with.

30-DAY MONEY BACK GUARANTEE only has ONE MEANING in the English language.

Kevin seems to think he can give it a different meaning. Sorry Kevin, you can't re-write the dictionary.

Your OWN EMPLOYEE Martin has even acknowledged your stupidy, stubborness and dishonesty in refusing to honor your guarantee, and has himself acknowledged that the ONLY option avaiable to customers seeking a refund is to initiate a charge-back with their credit card providers :

[QUOTE]Originally posted by Newbie
I will not argue with you. If Kevin would rather have charge backs then I guess that is what he wishes ...

... you can't get it any clearer than that. Kevin's own employee (Martin) is HIMSELF frustrated at Kevin's attitude.

Kevin, given you've made it clear you WON'T honor your 30-DAY MONEY BACK GUARANTEE and provide REFUNDS, the ONLY option for customers seeking a refund is to initiate a charge-back with their credit card provider.

Originally posted by choose another name
Kevin, given you've made it clear you WON'T honor your 30-DAY MONEY BACK GUARANTEE and provide REFUNDS, the ONLY option for customers seeking a refund is to initiate a charge-back with their credit card provider.
This is how it works. Request refund from provider and if that doesn't pan out, call your cc provider and request a chargeback. It seems we're heading toward something ugly, so again, I think everyone gets the point.