After a couple of drive failures (at home) in the last year, including an external HD that fell off my desk, I have come around to the need for an online and offsite backup solution. I have a small reseller account that hosts a few domains where I have done some web consulting, and I have several home and office computers (Windows and Linux). I am certain that a consumer backup service (such as Mozy or Carbonite) is NOT adequate, as most of these require the use of proprietary clients that run only on Windows. I prefer (insist on) the use of open standards:
-rsync support required
-SSH
-SFTP/SCP/FTPS (at least one)
-Samba, NFS (nice to have)
-WebDAVs (icing on the cake)
-online sharing features are not necessary, but would be more icing on the cake
My main use of a backup service would be to backup the /home directory of my primary desktop at home via an rsync cron a couple of times a day. I would also use some portion of the space to run a cron'd rsync from a couple of domains on my web reseller account (at IDoLogic, which I highly recommend). It would be nice to treat a portion of the space like cloud storage -- I would like to be able to get to my files via SFTP, or even WebDAVs from computers at work (or on vacation). An https control panel with a 'file manager' feature would certainly be a plus. I do not need or want to perform full system restores.

After some initial research, it looks like rsync.net is the leader in terms of features, service, and reputation -- but they are (not surprisingly) also the most expensive. I am considering getting an account with BQBackup or the backup service from RapidVPS. I am curious if there is any reason other than different price points for people to go with the reseller RsyncPalace rather than BQBackup itself. Other recommendations are welcome.

I suggest Bacula, it's Free is very feature-ful and supports many platforms for backup. It also allows you to name storage pools so you can specify different storage locations to use.

I would also recommend (FusionXhost) http://www.fxhbackup.com/ - they provide similar ftp / rsync / ssh / samba etc. services as the other providers you mentioned.

Additionally, they provide R1soft CDP - worth checking if you want true continuous data protection (you must have root access to install this service).

I have with http://webbycart.com/ (http://webbycart.com/)
I recommend, they have an excellent service team with amazing help support.

I have used and referred Divinsa to clients and never had a complaint.

We use Mozy and have had great success with the program. It's web based and cheap.

Hi

Mozy is Windows/Mac only based service.

Regards.

roberto

Based on posts on this forum I applied at FusionXHost for a backup service but 34 hours after payment NOTHING happened at all.

It's more than possible to automate backup account creation or manually do it within a minute or two and I regard 34 hours and still counting as very, very bad service.

Backup is a critical part of any business and if FusionXHost not even attend to NEW accounts after 34 hours how long do they take to attend to problems, queries and such things from existing customers.

I personally would hate it to urgently require assistance of whatever when it happens that I need the backed up data and then waiting 34 hours + and maybe forever for a response would drive me crazy.

Based on THAT alone I for one would NOT recommend Fusion X Host as a backup service because 34 hours and still counting left me no other choice than to look at other providers that perhaps have staff that don't sleep at work.

I do apologize for the delay. We have been in the process of getting some new equipment up and running. Which has caused some delays in us getting some R1Soft and some rsync services created. I have just seen your refund request come through and I will attend to that shortly. I apologize that we weren't able to meet your needs. If there is anything I can do for you in the future, please feel free to email me at rgyure@fusionxhost.com

Ryan

I do apologize for the delay. We have been in the process of getting some new equipment up and running. Which has caused some delays in us getting some R1Soft and some rsync services created. I have just seen your refund request come through and I will attend to that shortly. I apologize that we weren't able to meet your needs. If there is anything I can do for you in the future, please feel free to email me at rgyure@fusionxhost.com

Ryan

I find it very strange that your guys was for 34 + hours soooo busy that you cannot found 1 minute to create a new account, but mere minutes after this webhosting talk post you responded.

Businesses are not judged on what they say in public, but on what they actually do with their clients and I see this post as plain window dressing.

I got by the way the cancellation and refund email even BEFORE the the email with above content and it indicates that your guys care less than nothing about trying to satisfy and keeping customers.

In other words. Instead of apologizing and creating the account immediately in the hope that it will help that I change my mind your ACTION of cancelling everything right away speaks much louder.

I find it very strange that your guys was for 34 + hours soooo busy that you cannot found 1 minute to create a new account, but mere minutes after this webhosting talk post you responded.

Businesses are not judged on what they say in public, but on what they actually do with their clients and I see this post as plain window dressing.

I got by the way the cancellation and refund email even BEFORE the the email with above content and it indicates that your guys care less than nothing about trying to satisfy and keeping customers.

In other words. Instead of apologizing and creating the account immediately in the hope that it will help that I change my mind your ACTION of cancelling everything right away speaks much louder.

I would like to comment on this having been a WHT'er for quite some time. I also have personally met and know Ryan myself, great person btw. Once someone usually posts here on WHT, and I am sure a great majority will agree, you will no longer want to conduct business with that company. All they can do is try to make right what your currently asking for.

While I can understand your upset and the services your seeking are truly an important part of any business please understand it's not an easy task to accomplish. Having been in the hosting industry for a loooong time backups have always been a problem and most often overlooked when a hosting provider is building their business.

I see that you made this post on two different threads so I presume your pretty upset and if Ryan would have came back and said "I am setting up your account, I apologize....." you would possibly return the " I no longer want an account with you..." so is he taking the right approach yes and no but at the end of the day he is trying to satisfy your current request of issuing a refund. The way I always look at things is this way 'FIX IT' then worry about how it got broke. So in essence he is fixing it and then he will try to figure out what happened.

Given the opportunity I am sure he would be more than happy to offer you the services your requesting as long as your willing to work with that.

I find it very strange that your guys was for 34 + hours soooo busy that you cannot found 1 minute to create a new account, but mere minutes after this webhosting talk post you responded.

Businesses are not judged on what they say in public, but on what they actually do with their clients and I see this post as plain window dressing.

I got by the way the cancellation and refund email even BEFORE the the email with above content and it indicates that your guys care less than nothing about trying to satisfy and keeping customers.

In other words. Instead of apologizing and creating the account immediately in the hope that it will help that I change my mind your ACTION of cancelling everything right away speaks much louder.


I got your email with the direct link to this topic, as well as saying you wanted a respond here. I posted my response here, responded to your email directly and then processed your refund like requested. Due to the fact that we are getting new equipment setup and some existing equipment configured, I'm unable to get you setup with an account right this minute. We should have things finished up by the end of the day.

In my eyes, I would rather refund our clients money on first request rather than have them feel like they are being harassed. If you are still interested in an account, shoot me an email. We are giving those customers a free month due to the delay.

Ryan

Isn't it the other way round?

Once someone posts here on WHT, and I am sure a great majority will agree, you will no longer want to conduct business with SUCH PERSON because he/she seems like someone that know what he/she wants and insist on good service.

It's much easier to keep "stupid" customers happy than well-informed customers.

If what you said is true then Scott Burns, President, BQ Internet Corporation (http://www.bqinternet.com/) is really an amazing person because in the other thread he several times tried to satisfy and keeping clients that posted in WHM.

What you also saying is that webhosting talk members should NOT post anything negative on webhosting talk because it will automatic identify them as somebody that no longer want to conduct business with that company.

What Ryan is saying to me with his actions is "Here are your money now f .... off because we don't want you as a client.

Isn't it the other way round?

Once someone posts here on WHT, and I am sure a great majority will agree, you will no longer want to conduct business with SUCH PERSON because he/she seems like someone that know what he/she wants and insist on good service.

It's much easier to keep "stupid" customers happy than well-informed customers.

If what you said is true then Scott Burns, President, BQ Internet Corporation (http://www.bqinternet.com/) is really an amazing person because in the other thread he several times tried to satisfy and keeping clients that posted in WHM.

What you also saying is that webhosting talk members should NOT post anything negative on webhosting talk because it will automatic identify them as somebody that no longer want to conduct business with that company.

What Ryan is saying to me with his actions is "Here are your money now f .... off because we don't want you as a client.

Somehow my words (opinion) got twisted around, but anyhow it seems like you got what you set forth in the beginning you actually sent this post link to Ryan asking him to reply here publicly, nothing wrong with that by any means, however you brought it here to WHT and you should expect feedback from various angles.

I can admit I am NOT always right as I have been corrected many times even while here on WHT however I respect the community for what it's worth. There are many great people that rely on the feedback they read/get on WHT I am one of them that's why it's only fair to have WHT be a neutral ground where minds will speak from all angles. If that is how you read the response from the provider that is clearly YOUR opinion, I see it differently and if I don't see it the way you do I apologize.

Most times when a post comes onto WHT talk the first thing you have to do is "triage" it such as someone that walks into an emergency at a hospital for a business the reputation is on the line which is key in the continued success of any company. You asked for Ryan to post here, expect feedback that is all I am saying. Hope this works out in your best interest and if I can help you out in anyway let me know.

Isn't it the other way round?

Once someone posts here on WHT, and I am sure a great majority will agree, you will no longer want to conduct business with SUCH PERSON because he/she seems like someone that know what he/she wants and insist on good service.

It's much easier to keep "stupid" customers happy than well-informed customers.

If what you said is true then Scott Burns, President, BQ Internet Corporation (http://www.bqinternet.com/) is really an amazing person because in the other thread he several times tried to satisfy and keeping clients that posted in WHM.

The way that I see it, and I'm sure a number of people will agree, is that WHT isn't a support desk. The email that I got (and I quote directly) said: "Please cancel and refund this immediately and also please respond at [ url ] ". I stand by our 30 day no questions asked policy. Of course when they ask to have their account canceled, I will first refund their money and ask them for suggestions on how we can improve. However, there was nothing I could do to help you as the new server we are provisioning clients on is being setup.

The impression that I got from the email demanding a refund was that you were no longer interested in having an account with us. Mario had the same impression. Usually when a customer posts a bad review on WHT, it's after they have attempted to work things out with the initial company. Considering the first email that I received form you was one demanding a refund, then of course I'm going to abide by that.

I may have been a little vague with my initial response. I should have included the fact that I'm unable to set you up with an account at that time. Yes, the server is up. But I always like to run through some initial checks before putting clients on the server. I would much rather delay a client's setup than to put them on a server they may have issues with.

Like I mentioned before, we are giving away a month free for those clients that had to wait. A number of our clients know we are not sticklers on payment first. We have a number of R1Soft clients that go over their quota and we always make sure their backups are up and running and then we clear up payment later.


What you also saying is that webhosting talk members should NOT post anything negative on webhosting talk because it will automatic identify them as somebody that no longer want to conduct business with that company.


Going to WHT first and posting something negative at the same time of sending in a support request is what I'm saying shouldn't be done. Personally I like to resolve things privately vs. going to a public forum to try and get support. I could see if we ignored your refund request for 24 hours, then coming on WHT would be the best way to get your money back.

What Ryan is saying to me with his actions is "Here are your money now f .... off because we don't want you as a client.

I apologize if that's what you saw my actions as. You demanded us to "cancel and refund this [account] immediately", so that is what I did. If you would have asked the status of your order or asked us what was going on, then it would have been different. We are still offering the one month for free for those customers with the delay. If you contact me via email I can get you setup with an account within 24 hours and then we can square up payment next month if you wish to continue using our services.

I'm not saying that we are in the right here. Yes, the service should have been provisioned with-in the first 12 hours. That's our goal and we came up short of that goal. The only thing we can do is learn from the expanded growth that we have had and fix that for future orders.

We would love to have you as a customer. If there is anything I can do, then don't hesitate to ask. You have my personal email address, so feel free to contact me if there is something we can work out.

Ryan

Ok the thread has been hi-jacked and I'm bringing it back to subject :)

To the thread starter: I would personally recommend BQBackup. There are no control panels, no fancy features, just plain backup space on quality hardware which is looked after. The prices are great and the service is great. I haven't used them for backing up data from home but it is actually something I'm looking into doing soon.

I share your question regarding Rsync Palace, what do they offer as a reseller which BQBackup themselves don't?! I'm unsure, so I'm directly with BQ for now.

We have been using Bqbackup but some issues arised, so we move to rsyncpalace its been 2 months and everyting is fine up to now.

Tobaria