Hey everyone,

One of my clients canceled their service 3 days after the payment was due. I accidently deleted the invoice, thinking that the invoice would go away. However, the invoice is constantly sending to the customer. I readded to invoice via MySQL but it is still sending the invoice. The account is canceled as well. I also tired canceling the users account. The invoice is still sending.

How do I stop it?

I tired telling the user, since the user is using GMAIL, use filter to filter the emails to the trash. However, the user thinks this idea is ridiculous and won't do it.

Hey everyone,

One of my clients canceled their service 3 days after the payment was due. I accidently deleted the invoice, thinking that the invoice would go away. However, the invoice is constantly sending to the customer. I readded to invoice via MySQL but it is still sending the invoice. The account is canceled as well. I also tired canceling the users account. The invoice is still sending.

How do I stop it?

I tired telling the user, since the user is using GMAIL, use filter to filter the emails to the trash. However, the user thinks this idea is ridiculous and won't do it.

The idea is ridiculous and you can always just edited the users email address. I would contact or ask for support at clientexec.

The idea is ridiculous and you can always just edited the users email address. I would contact or ask for support at clientexec.

What idea is ridiculous? Everything we've tired to do was to correct the problem. Obviously not successful, but we've tired.

This idea is riduclous as well. Even if you change the email, mail would just send to us. Doesn't SOLVE the problem of the emailing.

Take the invoice ID that is being emailed to your former client, open phpMyAdmin, go to your ClientExec database and do a search on that ID. You should see results under the tables invoiceentry and invoice, open those two tables and delete the overdue invoice.

(An alternative would be to set the column status under the invoice table for the overdue invoice from 0 to 1 which should mark it as paid...)

Take the invoice ID that is being emailed to your former client, open phpMyAdmin, go to your ClientExec database and do a search on that ID. You should see results under the tables invoiceentry and invoice, open those two tables and delete the overdue invoice.

(An alternative would be to set the column status under the invoice table for the overdue invoice from 0 to 1 which should mark it as paid...)

I did a search already. There was nothing there. Therefore I tired re-entering the invoice and then voiding it. Still the email sends

I did a search already. There was nothing there. Therefore I tired re-entering the invoice and then voiding it. Still the email sends

The invoice has to be there, somewhere.

When you log in to ClientExec and go to the automation services, do you have the Invoice Reminder plugin set to send daily notices after so many days?

E.g: 1,3,5,7,10,13,15+

The plus sign at the end will send an invoice every day after the 15th day and could be removed... personally, after the 15th day I doubt the client is going to pay so I don't see the need to keep sending an invoice. :)

It might be a glitch with Clientexec. I would contact their support right away to get it resolved.

The invoice has to be there, somewhere.

When you log in to ClientExec and go to the automation services, do you have the Invoice Reminder plugin set to send daily notices after so many days?

E.g: 1,3,5,7,10,13,15+

The plus sign at the end will send an invoice every day after the 15th day and could be removed... personally, after the 15th day I doubt the client is going to pay so I don't see the need to keep sending an invoice. :)

Already changed this and removed the + at the end. However, the emails still happen.

It might be a glitch with Clientexec. I would contact their support right away to get it resolved.

I contacted their support few minutes before posting here. I haven't heard anything back from them yet.

The idea of your client adding it to their spam box is ridiculous. The invoices should be stopped and if it can't be stopped then let the former client know the situation.

The idea of your client adding it to their spam box is ridiculous. The invoices should be stopped and if it can't be stopped then let the former client know the situation.

You are saying things you don't know the truth about. For one the customer knows about each thing we are doing. We stated filter the email UNTIL we stop it, was not permanent thing.

Don't assume, until you ask and get the facts!

have you delete the invoice on "Dashboard > Invoices" ?

have you delete the invoice on "Dashboard > Invoices" ?

Initially I deleted the invoice. But since the emails kept going, I readded the invoices via phpmyadmin and then voided them. Still nothing works.

You are saying things you don't know the truth about. For one the customer knows about each thing we are doing. We stated filter the email UNTIL we stop it, was not permanent thing.

Don't assume, until you ask and get the facts!

The truth is...

"I tired telling the user, since the user is using GMAIL, use filter to filter the emails to the trash. However, the user thinks this idea is ridiculous and won't do it."

I would think its ridiculous for my old host to tell me to filter it out. I don't care what the problem is on their side, but they should resolve the issue. The bottom line is that they requested to no longer receive emails from you and any further emails would be considered Unsolicited Emails.

The emails can only be sent two possible ways...

1. The client still exist in Clientexec.
2. The user and his information is still in Clientexec. Try doing a search for the clients email in your database and then remove it.

The truth is...

"I tired telling the user, since the user is using GMAIL, use filter to filter the emails to the trash. However, the user thinks this idea is ridiculous and won't do it."

I would think its ridiculous for my old host to tell me to filter it out. I don't care what the problem is on their side, but they should resolve the issue. The bottom line is that they requested to no longer receive emails from you and any further emails would be considered Unsolicited Emails.

The emails can only be sent two possible ways...

1. The client still exist in Clientexec.
2. The user and his information is still in Clientexec. Try doing a search for the clients email in your database and then remove it.

You talk a lot, yet you don't know anything.

The client wants this problem resolved, like we do. One way we figured is to filter the email until we figure out the problem. Which we are trying to figure it out, hint this thread, ways we tired and clientexec themselves.

Currently clientexec says there is an error that happened when we upgraded. Which is currently trying to be resolved.

Before you open your useless mouth, think before hand. Instead of being rude to fellow hosters, try giving suggestions that WILL WORK!

Don't reply unless you can give useful information on HOW TO STOP IT.

Excuse me but Useless?

I like to think that i'm a pretty respected person when it comes to these scripts (hint: integration work that i've done in the past, working with Linux servers, and etc). I also have spoken to Alberto numerous of times, as he wanted to hear MY input on Clientexec (I don't think that he's sending you Instant messages on MSN requesting you to participate in a live workshop). So before you go off and start calling my mouth "useless" you might want to rethink. I am more than allowed to give suggestions and feedback on my opinion.

I think that my previous suggestions were a good FIRST STEP. I also hope you understand that the only place the users information can exist is in your Clientexec database. If you think that it can be stored somewhere else, then please feel free to let us know, as i'm curious where you think the information could be stored at.

Excuse me but Useless?

I like to think that i'm a pretty respected person when it comes to these scripts (hint: integration work that i've done in the past, working with Linux servers, and etc). I also have spoken to Alberto numerous of times, as he wanted to hear MY input on Clientexec (I don't think that he's sending you Instant messages on MSN requesting you to participate in a live workshop). So before you go off and start calling my mouth "useless" you might want to rethink. I am more than allowed to give suggestions and feedback on my opinion.

I think that my previous suggestions were a good FIRST STEP. I also hope you understand that the only place the users information can exist is in your Clientexec database. If you think that it can be stored somewhere else, then please feel free to let us know, as i'm curious where you think the information could be stored at.

I don't care if your a novice or uber. All I asked was for answers to help fix the problem, not a useless mouth.

I never said it was sotred somewhere else did I? I even stated multiple times the INVOICE is NOT in the database and restoring the invoice doesn't work. Changing the user email to ours doesn't work.

So thanks for calling me dumb. Your really respectful. :agree:

Don't reply to this thread, I don't want your help or opinions.

Closed by request.