We recently had a client post a negative review on my company, which was unsubstantiated. Everyone in the thread backed us up, and a WHT mod was helpful in changing the title; however, when people do a search, it's still going to appear negative towards my company unless you fully read the thread, which is the kicker.

How about either requiring a vote on review threads, where people can vote either supporting the OP, or the company. If not requiring, maybe the company can request that one be put up? Kind of like a

I've had clients that haven't paid a bill, made threats that if we don't do something they'll post on WHT, and other nonsense. I know the truth will come out, but I think that a vote at the top showing how others feel on the topic would be helpful on a few levels, and might fend off some of the nonsense 'reviews'.

Zak

Sounds like a good idea, although it could be hard to implement, and especially force on just reviews...

If members "voted" in a thread and those results were posted at the top, then someone new to the thread wouldn't have to read it. They could just rely on the "vote results".

Or, we could have no votes and someone new to the situation would have to read the whole thread and get a better picture of what happened.

:think:

Good point. Given the industry though with an abundance of providers, I have to wonder if people read through the threads, or merely move on to the next provider after reading a negative subject. I would move on, though I might read (and spend more time on the site) if initial glance appeared to be negative, though 99% of the people voted that the company was in the 'right'. I think that would get me to read.

Just a thought anyway :)

Zak

As far as forcing it on reviews, maybe it's just something you could request as a provider. I see a lot of negative reviews where members of WHT side with the company. It's all fine in hoping people read the entire thread, but I think having a reflection of the members thoughts toward it as prominent (or close to) as the subject. People largely rely on subjects- after all, they serve as a summary to the thread.

or maybe I'm still irked about the post today from a customer that was mad we suspend when they didn't pay!

Zak

On second thought, they don't serve as summaries for the thread, but in a review I think that they tend to.

Zak

Shouldn't this be in the WHT feedback forum, not the 'Other iNet' forum?


How about either requiring a vote on review threads, where people can vote either supporting the OP, or the company.

No, because one person's perspective is still going to be unique. Just because the majority disagrees (or agrees) with someone doesn't make their point any more (or less) valid, and, honestly, mods should stay completely away from these kinds of things. The user chose a specific title for the thread, it should be left as is, unless there is some major reason it's not. Just because YOU don't agree with it doesn't make it right, or wrong.

I can't count the times I've had people tell me "I'm wrong" here, because I posted an opinion about something. That's FINE, but that's no reaason to delete the thread, change the title, or otherwise moderate said thread. In the end, it's still my opinion, and I have every right to share it, as well as my (positive or negative) experience.

No, because one person's perspective is still going to be unique. Just because the majority disagrees (or agrees) with someone doesn't make their point any more (or less) valid, and, honestly, mods should stay completely away from these kinds of things.

I would have to disagree there, an opinion is one thing, one can agree or disagree as one sees fit. That said, an incorrect statement of fact is not valid simply because it is expressed. I believe that that is what the idea of the voting system is addressing, false statements about a company by an unhappy client. Obviously the company can respond, but usually the damage is already done to a certain demographic of potential clients.

Shouldn't this be in the WHT feedback forum, not the 'Other iNet' forum?
...Thanks! Moved! :wht:

The user chose a specific title for the thread, it should be left as is, unless there is some major reason it's not.We don't change them from "xyz sucks" to "xyz rocks". We take away the tone of the title, to leave it up to the reader to reach the conclusion, when the title is at least debatable, if not outright libelous or rude.

This being a community where both customers and hosts participate, it's good if we try to keep things balanced. It's not only the customers who have rights after all.

We recently had a client post a negative review on my company, which was unsubstantiated. Everyone in the thread backed us up, and a WHT mod was helpful in changing the title; however, when people do a search, it's still going to appear negative towards my company unless you fully read the thread, which is the kicker.

How about either requiring a vote on review threads, where people can vote either supporting the OP, or the company. If not requiring, maybe the company can request that one be put up? Kind of like a

I've had clients that haven't paid a bill, made threats that if we don't do something they'll post on WHT, and other nonsense. I know the truth will come out, but I think that a vote at the top showing how others feel on the topic would be helpful on a few levels, and might fend off some of the nonsense 'reviews'.

Zak

i think its a good idea.