Dear forum members,

I would like to announce that we have recently released a LoginShare add-on module for Kayako SupportSuite and Kayako Esupport.

The LoginShare module will share your clients' WHMCS (WHMCompleteSolution) login with your Kayako installation.

Here's how it works: When a client logs in on Kayako with his WHMCS email address and password, Kayako will simply process the login so that the client can submit/read tickets, etc. Also, Kayako will automatically login the client in WHMCS! If he uses a non-WHMCS email address and password to login, Kayako will simply check its own database to perform a regular login.

The other way around works too: When the client logs in on WHMCS, he'll automatically be logged in on Kayako.

This LoginShare module works the same when it comes to logging out. The client only has to logout on either WHMCS or Kayako, and he'll be logged out on both automatically. This guarantees a FULL synchronization/integration between WHMCS and Kayako. Your clients will see your WHMCS and Kayako installation as one single software package.

All this happens in one single Kayako LoginShare module. There are no other modifications required. Simply install, configure and load the LoginShare module and you'll be up and running.

This LoginShare module is donationware and costs €5.00. This includes free support and lifetime upgrades. There are no recurring costs.

The module is encoded with Ioncube. This is necessary because the module contains the WHMCS encryption key used to decode the WHMCS passwords. Since you have Ioncube installed to run WHMCS, this shouldn't be a problem.

If you have any further questions, please contact us via the form on our website:

www.explovision.net

I hope you'll enjoy this module!

Do both installations have to be on the same exact domain/sub-domain?

My WHMC is on www.mydomain/client and my kayako on www.support.mydomain.

Do both installations have to be on the same exact domain/sub-domain?

My WHMC is on www.mydomain/client and my kayako on www.support.mydomain.

Hello urljet,

That is not required, but if you want the full login synchronization to work (in other words not only the loginshare but also session sharing) it's possible that you'll have to perform extra steps in order for this to work. The reason for this is that Kayako won't be able to access sessions/cookies from another subdomain by default.

Please follow the guide in our online manual here:
http://www.explovision.net/manual/

And everything will work fine even if your Kayako and WHMCS installations are hosted on different subdomains as you mentioned.

Josh