I submitted a ticket to InnoHosting yesterday about this, but so far no answer. Since I'm a very impatient person, I'll try my luck here...

Does anyone now if InnoHosting allows Add-On domains for accounts within their shared reseller packages. Not subdomains, but Add-on domains.

For example their smallest reseller package allows "25 accounts" are those 25 accounts allowed to add-on domains?

Try to send them an email

I submitted a ticket to InnoHosting yesterday about this, but so far no answer. Since I'm a very impatient person, I'll try my luck here...

Does anyone now if InnoHosting allows Add-On domains for accounts within their shared reseller packages. Not subdomains, but Add-on domains.

For example their smallest reseller package allows "25 accounts" are those 25 accounts allowed to add-on domains?

Yes we do. :agree:

Note that Sales & Billing is not operation on Weekends ;)

but straight up on your hosting site it says "24 x 7 Technical Support".

but straight up on your hosting site it says "24 x 7 Technical Support".


Note that Sales & Billing is not operation on Weekends ;)

I think you should re-read what he posted :stickout:

lol cause the way i know that billing and sales is part of technical support. Cause I'm sure a lot of people will confuse that together.

Really? I always considered sales support to be sales related, billing to be billing related, and technical support to be technical issues. But each to their own ;)

lol ok ok i see what your saying. Thats just how ive always looked at it.

Yeah, I think technical support as something going wrong with your hosting, sales as buying something or pre-sales questions, and billing, something going wrong with payment or form of payment.

well i guess in the end people think of technical support as different things.

Really? I always considered sales support to be sales related, billing to be billing related, and technical support to be technical issues. But each to their own ;)

Spot on. Technical support is for technical issues and hence our tech support is available 24x7 by ticket, live chat and phone.

Sales/Billing is not considered technical support and so is not tech support :agree:

Just a follow-up on this thread...

I did sign up for a reseller account with InnoHosting (one of my three currents hosts now). Rest assured, I will post a review here when the time is appropriate.

As with some of the others here, I have no problem separating "tech support" from "billing/sales". While this could be frustrating to some customers - I originally started looking at InnoHosting on the weekend and was disappointed that I would need to wait until the next business day to set up a new account - I can understand it from a business perspective.

Just a follow-up on this thread...

I did sign up for a reseller account with InnoHosting (one of my three currents hosts now). Rest assured, I will post a review here when the time is appropriate.

As with some of the others here, I have no problem separating "tech support" from "billing/sales". While this could be frustrating to some customers - I originally started looking at InnoHosting on the weekend and was disappointed that I would need to wait until the next business day to set up a new account - I can understand it from a business perspective.

Welcome aboard tjthayer!

Looking forward to the review :agree: