What's happening there at hostpacket.net?
Anyone knows?

moving our site to server# 3 :)

i've got a website there and is now down.
do i have to do any changes?

You know, it would be really helpful if you could e-mail ALL of your clients before you carry out changes like this. My site has been going off and on for 2 days now with visitors to my place complaining about it.

It's most unprofessional to carry out changes without notifying your clients, after all they have clients of their own to look after as well!

My site has been down at least 5 times since I signed up just 2 weeks ago. If this continues I will have to leave - it's beyond a joke now.

Originally posted by dk2002
We've been rebuilding the clients database and I don't have time to add 400+ clients to the mailing list, but I've around 250 clients data on the original database after I empty it by accident 2 months ago, we can send the newsletter but did not do it yet They can't do it because they don't have the time right now, apparently.

Originally posted by wiredpioneer
You know, it would be really helpful if you could e-mail ALL of your clients before you carry out changes like this.

I agree with this.
My website will open to the public in next week... and i hope that this could be solved in the near near future.

(btw... do i have to email the support to do some changes?)

Originally posted by vir2L

(btw... do i have to email the support to do some changes?)

No idea, but if you do it's their job to tell us this.

You're right... :(
Hope this will resolve soon because i need to get in the mysql database. :eek:

I'm really hoping HostPacket gets everything moved to the right server and all issues resolved. I think they can be a fine hosting company, but time is running out on them having to prove it to us.

Too late for me, I moved last night from the server...the constant downtime is horrendous...

And you're right, what does it take to send out an email to clients? I sit here wondering what the hell is going on!!

Originally posted by StateDOG
I think they can be a fine hosting company, but time is running out on them having to prove it to us.

Agreed. I'm still willing to give them a chance however my patience is almost out. I hope things work out now.

Hello there, i just signed in to this forums because i saw somebody from hostpacket is writing here.

Please tell me what is happening with my site, i have been trying to access it for the last 4 hours without luck.

I have clients too who i have to respond and i dont know whats taking so much time.

I can handle the downtime, what i just cant handle is the fact that you dont inform your custumers, even in hostpacket board about the downtime.

I still think you are a great company and hope everything goes right ASAP

Im just asking for an explanation, is that too much??? :confused:

Host packet is moving its site to server # 3, may be doing other maintenance jobs also...You may have to wait a little b4 things become straight.. :)

"moving our site to server# 3"

it would been helpful if they had added also an

"expect X hours of downtime" message

i REALLY need to know how much time should i wait
im getting a little :angry:

sorry about my english, im learning :D

No prob,, iago i understand...Thay have explained that they did noy have time to add everyone to their mailing list & had to take this action with out informing. Hopefully they will be up and your site too. You may contact their support and let them know so that they can address the issue accordingly :)

But why the down time?

the trick to successful implementations is Planning Planning Planning -

Build the new pre-production site when everything is up, plan a rollback strategy, plan and announce a small outage window, dump the original database, restore to the new site, perform some brief testing - make dns changes to make the switch pernament and you are away - announce end of outage.

Problem - rollback and announce end of outage - and start responding to the "Please Explains from the Boss"

But they have three servers, and over 400 clients or so I've heard.

If that is the case, moving ALL those accounts into one new server would result in the server being overcrowded.

When the owner said 'we're moving the site to server #1' I think he meant the HostPacket.net website itself.

So, I'd think that only sites being transfered onto the new server would be affected, maybe this may include new accounts as well. Unless they're having some other problems with the two other servers, I don't see why those accounts should be affected.

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My english is not very good but i think i can understand quite right this statements.

The least i expect is a single message of Hostpacket about whats going on, if the servers move, oright, but please inform us, your clients, how much time do we have to wait. :angry:

Also, what does that guarantee covers?

Maybe they have a lot of work/stress right now but they must inform us of the status of the servers. I also have custumers and i dont know what to tell them!

Thank you to the other guys that are trying to explain us what might be happening, but i want to hear that from HOSTPACKET, the company which im paying for the service. :(

I have sent messages several times without a response,.. it has been almost 8 hours of downtime, this is not acceptable even if they are switching servers. :bawling:

Originally posted by iago
Also, what does that guarantee covers?

Nothing, which is a huge problem. They need to start re-imbursing clients for the guarentee which is NOT being lived up to.

guar·an·tee Pronunciation Key (grn-t)
n.
Something that assures a particular outcome or condition: Lack of interest is a guarantee of failure.

A promise or an assurance, especially one given in writing, that attests to the quality or durability of a product or service.

A pledge that something will be performed in a specified manner.

A guaranty by which one person assumes responsibility for paying another's debts or fulfilling another's responsibilities.

A guaranty for the execution, completion, or existence of something.

But why the down time?

the trick to successful implementations is Planning Planning Planning -

Build the new pre-production site when everything is up, plan a rollback strategy, plan and announce a small outage window, dump the original database, restore to the new site, perform some brief testing - make dns changes to make the switch pernament and you are away - announce end of outage.

Problem - rollback and announce end of outage - and start responding to the "Please Explains from the Boss"

Still down from Taiwan.
This the second times since I use hostpacket.net hosting plan.
If they down again I will change my hosting.

I think they should announce all clients about they prepare transfer to new server and let us know when will start.

This down time is over 8hrs.:angry:

I think HostPacket reps should now post here to explain their situation so that clients can be calmed down.

I don't think they have any idea what they are doing. Downtime gets explained away as "bad guys" and they ignore customers. Look at some of the threads here where people are wondering about the service or making observations about their lousy service. They respond rudely and inappropriately.

I would suggest that you all avoid HostPacket at all costs...now I just need to find someone new.

Their main website http://hostpacket.net seems to be up from my place...

Until today, they've always been prompt and courteous. Extremely so.

I'm hoping that the reason they've not responded here or on their own forums is that they're devoting their time and energy to fixing the problem.

But I am tired of clicking "Refresh" to see if my site is back up.

I agree with StateDog.....We can only wait and hope everything turns out to be good for all of you hostpacket customers..

Let's just hope they don't come up with a "someone hacked into our site" explanation and tell us that they "already called the programmer to work on it".

Phew! Looks like I moved just in time! I moved my site last night to a new host, the DNS has propagated already and I've been working on the site all night...meanwhile...when trying to FTP to my old IP (Hostpacket) to finish deleting stuff...it's been down for the last 6 hours :)

well, i just wonder how many custumers are thinking in switching hosts right now....

im one of them! and not only because the downtime,... its only because they cannot give a simple explanation of this issue,.. thats what REALLY piss me off..... almost 10 hours of downtime is incredible,.. i know maybe they are very busy, but it could take just a minute of their time to post a message here or in their forums about the status of the servers..... im not even asking them to send email to all their custumers (what would be the appopriate thing to do), im just asking them to show their face,.. like gentleman, as they said on previous posts!!!!

:angry: :angry: :angry: :angry:

I think there is something seriously gone wrong with Hostpacket right now. Its so strange of them....:confused:

bash-2.05$ w
10:35pm up 7:40, 1 user, load average: 0.23, 0.16, 0.15
USER TTY FROM LOGIN@ IDLE JCPU PCPU WHAT
intelmax pts/3 customermty-148- 5:01pm 0.00s 0.29s 0.02s w
bash-2.05$
Broadcast message from root (console) Thu Aug 29 22:41:12 2002...

The system is going down for reboot NOW !!



hope this is a good sign!!! :mad:

Lets Hope ;)

nope still down.

i can't believe i recommended this service to people. now i look like a dink.

i moved to hostpacket beacuse of amount of space/bandwidth you get for the price, and the positive things i read on here about it. looks like the positive feedback got them too many new signups that they can't handle.

I wish it may not be the case....I sincerely hope that HostPacket gets back online soon and explains its position. :(

Originally posted by ChickenFart
nope still down.

i can't believe i recommended this service to people. now i look like a dink.

i moved to hostpacket beacuse of amount of space/bandwidth you get for the price, and the positive things i read on here about it. looks like the positive feedback got them too many new signups that they can't handle.

Me To Dohhhh!!!

I know I am going to sound like an old fart, but then the older I get the truer that gets..

1) Have an Operational Policy - no matter how small you are.
2) Stick to said policy.
3) Formal Change Management.
4) Expectation Management - the expected and managed outage is not a big problem.
5)Communicate change - Let people know.
6) There are very few changes that have to occur NOW - plan change, schedule change, manage change.
7) If it ain't broke don't fix it.
8) Hire a change manager - or nominate one. It's his job to say no which if he is any good he will say most of the time.
9) Planning Planning Planning.

Well, now I can not only NOT get to my site...It seems that the primary site (www.hostpacket.net) is now down too.

Did someone go postal over there or what?

THANKS GUYS!!

http://www.webhostingtalk.com/showthread.php?s=&threadid=67765&highlight=hostpacket+for+me

:stickout

If the site is still down for you guys, try typing this in a run dialog (in Windows):

cmd /k ipconfig /flushdns

Their old IP is most likely still cached on your system, and this clears that out. The site's been up for me for an hour or two, at least.

still doesn't work for me. perhaps it is because i am hosted on web server 1 (64.246.42.67). this seems to be the "down" one..

I meant for just the Hostpacket.net website. At least you can probably email them for support now...

oh! :blush:

NP... :stickout

I hope this is last time hostpacket down. I am new to here but all I find is bad news about them.:stickout

I think they forgot about Oz , Singapore, Hong Kong, Beijing, Shanghai, etc etc - and just went to bed.

Figured they would fix it tomorrow...

I should be in bed right now, but I sit here in front of my computer clicking "Refresh" hoping it comes back up.

Anyway, their message board was down for a bit, but now it's back up. Here's a post from an email someone said they got from HP:
Here's the email I got from Hostpacket

Server #1 is down due to spammer activity. We are working on a new server
with the old hard drive (your files and site are intact). Thank you for
your patience.

Please change your name servers to the following to decrease the downtime
for your site:

ns4.hostpacket.net
216.127.82.107

ns5.hostpacket.net
66.220.30.134

You can view the topic here: http://www.hostpacket.net/forum/viewtopic.php?p=443#443

http://www.hostpacket.net/forum/viewtopic.php?t=80

Annonuce about DNS server from hostpacket.net forum

I must say I am dismayed with the lack of service they are providing. We use to be a client of HostPacket, and "Kevin" was great in answering sales questions quick, but if you ask a technical or support question, and don't stay on top of him it would go for days.

I am sorry to see them not doing so well now. However, I started to get suspicious when their downtime started to become frequent, and my emails were not getting answered promptly. I hope for all of you still on HostPacket everything is OK.

The sad part is we were with them I would say less than 2 weeks and no refund which we didn't mind since there sight does not say anything about a refund, but you think because of all the downtime and *lack* of communication we expierenced they would've at least given us a partial refund.

This is why when choosing a hosting provider chose one who is communicative, fast to respond, and offers a telephone number into support, not just sales. I hope HostPacket starts to pick up again. In the meatime good luck all you HostPacket users with your website, and I wish you all the best.

So we should ONLY have NS4 and NS5 as the name servers, or add them to the list of NS1-NS3?

Hello,


Server 1 is down because rs has plugged the server down. Kevin told me this on ICQ:

[QUOTE >_< server# 1 is unplugged due to the second time client's spamming

I've taked to Rackshack abuse department and they cannot replug my server

the only road is wait for headsurfer to give me a chance and transfer all client's accounts to server# 3

[/QUOTE]

I talked to rs and they confirmed this. Hostpacket did not reacted to the rs warnings so server was unplugged !!


What a great service I am offering to my clients.

So, please start quoting me some offers, because I will leave !!!

Regards

P.S.: My sponsor deal is still open, but the site is down ! ( I wonder why?)

Can anyone explain what it means when he says "Client's spamming"? I'm curious, because that stinks... :(

When I accessed my site thru ip.. everything is working but when thru domain name... nope... hope everything will be up soon... coz my forum is sacrificing a zero visitors today.

If you just changed the nameservers, it'll take 1-3 days for your domain to propagate to Hostpacket's servers.

My site is already pointing to hostpacket DNS since day 1 which is NS1 and NS2.. if I change the NS1 and NS2 to other NS3 and NS4 or Ns5 do you think my site will work?

whcih DNS is working right now? or every DNS of hostpacket doesn;t work at all?

Hi nerbie. May we know what your domain name is?

Thanks.

Originally posted by btvillarin
Can anyone explain what it means when he says "Client's spamming"? I'm curious, because that stinks... :(
You share the server with other folks. If someone else breaks the rules and starts spamming or hosting porn etc, then the whole server can get shutdown by their supplier.

Okay, thanks! That's so lame... :(

Originally posted by btvillarin
Okay, thanks! That's so lame... :(
I wouldn't say it's lame. It's just shared hosting. You'll need your own dedicated server if you don't want to share. Depending on what kind of quality you want, you can pay from $99/mth up to $750.00/mth. Around the $400/mth will get you good quality.

Whats more to the point is why no one responded to rack shacks alert.

Whether you have a dedicated server or not - it doesn't matter if it isn't managed correctly.

nerbie: don't change them, ADD them. total ns = 4.

Nice, this not only shows that HostPacket is not that great deal, but also RackShack SUCKS! :bawling:

So, where should I go now? My site is still down...

Wk

Originally posted by ChickenFart
nope still down.

i can't believe i recommended this service to people. now i look like a dink.

i moved to hostpacket beacuse of amount of space/bandwidth you get for the price, and the positive things i read on here about it. looks like the positive feedback got them too many new signups that they can't handle.


Hey it's not your fault you were prob getting good service from them.. alot of times hosts will be very freindly and have prompt support and such but the downtime (server issues) is what kills them..

This is going to be a 24 hour outage - I am dreading the hate mail I have waiting for me - when it starts up again.

Someone on their Forum got a reply, basically they're having issues with 'spammers' on Server#1 and are working to resolve the issue.

The same person said last week it was DOS attack.

I guess Hostpacket.net ditched class the day they were teaching Security.

Gee, a site that can't handle security, goes down frequently AND doesn't communicate with their customers?

I wonder just how many new customers they think they're going to get after this.

I really loved the support of those guys so far. But that didn't change the fact that my site got down so many times. And now is 12 hours so far that is down. I'm allready moving files to another place... Too bad. Anyway, who puts a DNS server along with the file-share?!

Wk

Hostpacket now needs to answer tough questions from their angry clients...I hope that they have good answers:rolleyes:

Greetings,

There's always be some bad eggs trying to spoil webhost reputation especially with those spamming.:angry:

Just one spam script, the whole company reputation goes down and further condemn by their customers and the webhost had to bear all the consequences...and chargeback,refund request start to roll in

how do I change my name server to:
ns4.hostpacket.net
216.127.82.107

ns5.hostpacket.net
66.220.30.134

when my domain is register thru Hostpacket, and their domain manager isn't work?

HostPacket's support is dead. I haven't received a response to an e-mail I sent over two days ago. :(

I'm looking for a new host right now and fixing to call up VISA if I don't receive a refund for this month. This downtime is ridiculos, most of us are making a living with our sites, not hosting our dog's pictures.
Not to mention support is nowhere to be found!

I have registered with Front Drive.....waiting to see how I like them and awaiting access to my files on hostpacket

I just hope HostPacket would have been here to answer the queries...

Anyone knows the new server IP? All I have is:

216.127.82.107

The other one I had is down: 64.246.43.186

Wk

Looks like they are still correcting some issues. I changed my ns2 to ns4, left ns1. NS4 resolves my domains, ns1 still does not. My top level domain has propagated now and I am able to get to that site. But I did notice since I have a sublevel domain, that the mysql db is still not setup right, cause my subdomain pages won't load, each accesses the db. Also asp (chillisoft) is still not installed properly. Might be some other issues. My files are on server2 when I connect to the ftp, I remember being on server 1 but I am not too sure, but maybe they moved us to server2.

posted by hostpacket (Site Admin) on their forums


Server# 1 got cancelled by our provider (Rackshack) yesterday afternoon because of a client spamming and a complain letters!

Abuse department said we're the second time violation because of client's spamming activity, I checked but our serve rip did not get listed in spam blocker, all is because of two complain letters...

They cancelled the server and no matter how hard I want my server back, they ignore it

I request more than 5 trouble tickets asking:

1) can you get the harddisk from my old server to this new one?
A: Yes

2) did the old harddisk got formatted?
A: Not yet... it'll not be formatted within few days

3) can you set the old harddisk as promary drive?
A: No.. only can be secondary drive

I purchase another server afterward, and request to take the harddisk from old 64.246.42.67 server to the new server as secondary harddisk

The new server come this morning, after transferring the harddisk, YOU GUESS WHAT I FOUND? THE OLD HARDDISK IS FORMATTED, ALL DATA IS OVER

The only way is to place a auto Cpanel account creation script, clients go to the script and re-create their account in server# 3, but all the data is over... because of our provider and two spamming complaining letters...

And ALL CLIENTS GET A FREE MONTH HOSTING!

most of us are making a living with our sites, not hosting our dog's pictures.

If you're making MONEY with your website, why not use some of that money and pay for something over $20/month?

If your business relies on a website, you shouldn's skimp out when choosing a webhosting provider.

All of this is a bunch of bs. I can't believe this, but on the other hand that's what happens when you depend on somebody else.

I might as well go buy a server myself and run it, which I just might do. Therefore, the only person I'll be able to blame is me.


And as for all the so called comments that are supposed to be official statements from hostpacket, I don't that. The majority are probably just other hosts trying to make them look worse then they've already made themselves look.

One question I do have is this:

How come I can access my site through the ip address, but not the domain? How does that work?

Thank god I was able to login to the cpanel through the ip and get my backup and mysql dbs

:angry: :angry: :angry:
So that includes our e-mails? Who formatted the hard drive? Rackshack?

ChickenFart, you make so much sense... I agree again.

When I was a stock Day Trader, I had 3 isp accts setup for redundancy. I had mulitiple ways of making trades, or should I say getting out of a trade.

I'm working on learning how to run a web business, as a next venture. I wouldn't skimp, if saving $30 bucks cost you $500-$1000 a day in sales, and possible lost accounts might add to the loss. Skimping is not smart!

How come I can access my site through the ip address, but not the domain? How does that work?

dns issue

Can anyone access http://www.hostpacket.net/ ?

Originally posted by ChickenFart


If you're making MONEY with your website, why not use some of that money and pay for something over $20/month?

If your business relies on a website, you shouldn's skimp out when choosing a webhosting provider.

I am paying over $20 a month.
$32 to be exact.
I payed $20 with my last host and they didn't go down and forget about their customers. Their forums were always up to date with ALL issues anyone might have. Even before we found out about them

It's not the price that matters, it's the people behind the scenes.
**** happens with computers, but theirs isn't only exessive but also no regard to customers at all.

Can anyone access http://www.hostpacket.net/ ?

Nope.

And price does matter. Considering what you receive for $20, I don't understand what you expect. I didn't expect much for my $6 a month. I got what I expected: Nothing great. I expected that if HP sites actually used the resources allotted, things would become over-crowded and suck fast. I moved my domain back to my old host last Sunday. I kept the HP account open just to see what happened.

Actually, if you don't need a working domain (and you weren't on Server One if the above post is true), Host Packet had some great toys to play with for the price. In fact, without the domain, the uptime has been OK and everything has worked pretty fast this week. Of course, most people want a domain.

Hopefully, they won't turn into complete weasels at this stage. I do think they have at least tried to make things work up until now.

Are they young? The Host Packet "gurus" I mean. The emails/posts from them seem kinda young?

Originally posted by Moc
posted by hostpacket (Site Admin) on their forums

The new server come this morning, after transferring the harddisk, YOU GUESS WHAT I FOUND? THE OLD HARDDISK IS FORMATTED, ALL DATA IS OVER

Wait a minute...so does this mean that all my files on my site have been erased? Does this mean that my database which held all the posts on my message board are no longer there? Does it?

Sheesh:bawling: :angry: :mad:

It means exactly that

All sites that were on server #1 are lost. Gone.

Wait a minute...so does this mean that all my files on my site have been erased? Does this mean that my database which held all the posts on my message board are no longer there? Does it?

If you can't get to your stuff via the IP or control panel this very second, methinks it's gone. Stuff on Server 2 still lives and thrives.

Tell me how to check to see if I can get it via IP or control panel....please!

You got that info when you first signed up, dog. Dig up your "welcome to hostpacket" email. Or run a whois on your domain.

It looks like you were on server 1. Sorry man. That sucks.

Yep...sucks a big one.

Late last night I tried to switch to NS4 and NS5 like I read second hand from an email or something someone else received. My site was basically a phpBB for higschool sports in Mississippi. It was just getting cranked up too. Guess what tonight is? C'mon, make a guess. Right. THE FIRST NIGHT OF HIGHSCHOOL FOOTBALL IN THE STATE!!!!! I'd built up a pretty good member base that was growing.

I guess I learned a tough lesson about frequent database backups, didn't I?

For some reason I'm amazingly calm right now....it will sink in later. Sheesh.....

As an ex-cyberwinger...
This is old hat. :)
Luckily, I must not be on server 1
cause my site works fine...in fact I
haven't had ANY problems since I first
signed on.

From my experiences, I don't think
I'd use cRapshack if I were to get into
hosting...I know they gotta protect what
they got, but come on...

It seems that HostPacket started a thread on WHT about asking HeadSurfer what happened instead of come to this thread first and explain to their customers what's going on????

HostPacket you still have some dedicated and loyal customers but that will go by the wayside if you don't address them. The deal with RackShack is over the damage is done now its time to answer your clients and at least let them know what's going on.

The other thread you started does not have HostPacket in the title so some people may miss it.

Yes to read Kevin's post you have to go here:

http://www.webhostingtalk.com/showthread.php?s=&threadid=70995

It's Cyberwings all over again.

We here at Web Guyz, LLC, feel bad for the customers who have had to put up with all of this from Host Packet and Cyberwings. We had to with Cyberwings.

Godspeed to you all.