Alberto
07-08-2008, 04:10 PM
We have made some organization changes here that might just take a little getting used to, but was a required change as we continue to improve the usability of the admin center.
We are heavy into 3.2 development which will be discussed in more detail in the coming weeks. Improvements on the Client Side, KB ease of use and customization are going to be the focus as we try for a quick turn around.
CHANGELOG for 3.1.3
Admin:
When sending announcements filtering by server, only send to customers whose package is active.
Removed ticket summary option as this is now in the ticket screen as a checkbox when closing tickets.
Support:
Added some missing tags to the "Notify Department Lead For New Ticket" and "Notify Department List For New Ticket" E-mail templates.
Added link to the package that the ticket is associated with
Added ticket summary option when closing a ticket so it can be determined on a ticket basis and not based off of a profile setting
Added a Cancel button to the ticket summary screen
When replying to a ticket and assigning it to oneself, the department shouldn't change to General unless the user doesn't belong to the ticket's current department.
Client Module:
Migrated Recurring Overview from Main->billing to customer profile to highlight upcoming transactions. Was getting lost where it was at.
Merged all event logs under client event log. So you can view billing, support, and client tasks for that given customer.
Migrated Invoices as a submenu of the client info/client module.
Added count of Notes so that the count can be quickly seen when the sections are collapsed.
Added count of Packages so that the count can be quickly seen when the sections are collapsed.
Made available the Add Note button even when notes section is collapsed
Moved the add package sub menu item to a command button below the packages in the profile section
Added add package button to the package view in the client menu
Merged the welcome email view and email customer view. This view will be expanded on later to allow other templates you have predefined
Rearranged some items in the client drop down menu - view all and add client are now the first two options followed by any client options if a customer is selected
Created template for email customer view, this was previously hard coded into the code
Added new package reference short desc. example: [#9] - Refers to this charge or upcoming transaction applying to package number 9 for quicker access.
Others:
When viewing the full details of an announcement, don't show the excerpt.
When searching via side bar for invoice, invoice is now selected by default to show invoice entries.
Bugs Fixed
Fixed formatting of ticket summary to prevent fields from moving in the event of long plan names
Pending Customer Snapshot was not updating count when skeleton module was included in your installation
If there was an escalation with a target priority of Low, the assigned departments couldn't be edited.
Credit cards couldn't be processed on some edge cases when the passphrase contained symbols.
Knowledge base articles with a rating that wasn't an integer weren't show the stars image appropriately.
Some sections were blank when the php.ini directive "zend.ze1_compatibility_mode" was set to On (default is Off).
The "click to view available tags" link in the auto responder templates screen led to a page with an error.
Some payment gateway callbacks weren't working when called from an SSL server.
Fixed some links to avoid security warnings when using IE and SSL.
Better handling of session timeouts in Snap-ins.
Fixed currency sorting in the invoice snapshots in the dashboard.
Announcements weren't being sent to all recipients when filtering by server.
The department setting "Send closed tickets to lead" wasn't operational.
Enom now gracefully handles fetching domains from an account with no domains.
Extra domain attributes for domains such as .ca were not remembered when the sign up form was refreshed.
Couldn't set language in sign up using the Lang URL variable.
Guest user couldn't download a ticket attachment.
Domains dashboard snapshot wasn't remembering the selected column.
Own a competing product? Do not forget our refugee discount.
We are offering 25% off, that is right! 25% off to all those who own a
competing product and wish to purchase one of our owned licenses.
Contact refugee@newedge.com for more information.
Put your requests in for 3.2!
As you can see our experienced development team is working hard to provide you
with the functionality you need to run a successful operation. For any new features
Visit http://roadmap.newedge.com
Support/Upgrades
If you are current owner of an owned license and your support/upgrades has expired,
please contact us to extend your support/upgrade. The current costs are $35.00 for
6 months and $60.00 for 12 months. E-mail us, or submit a ticket asking to extend to
either six months or one year.
If you have any suggestions on how we can improve our communication please
e-mail us at info@newedge.com. We are thrilled to get all constructive criticism.
Should you have any questions, please contact us at sales@newedge.com
We are heavy into 3.2 development which will be discussed in more detail in the coming weeks. Improvements on the Client Side, KB ease of use and customization are going to be the focus as we try for a quick turn around.
CHANGELOG for 3.1.3
Admin:
When sending announcements filtering by server, only send to customers whose package is active.
Removed ticket summary option as this is now in the ticket screen as a checkbox when closing tickets.
Support:
Added some missing tags to the "Notify Department Lead For New Ticket" and "Notify Department List For New Ticket" E-mail templates.
Added link to the package that the ticket is associated with
Added ticket summary option when closing a ticket so it can be determined on a ticket basis and not based off of a profile setting
Added a Cancel button to the ticket summary screen
When replying to a ticket and assigning it to oneself, the department shouldn't change to General unless the user doesn't belong to the ticket's current department.
Client Module:
Migrated Recurring Overview from Main->billing to customer profile to highlight upcoming transactions. Was getting lost where it was at.
Merged all event logs under client event log. So you can view billing, support, and client tasks for that given customer.
Migrated Invoices as a submenu of the client info/client module.
Added count of Notes so that the count can be quickly seen when the sections are collapsed.
Added count of Packages so that the count can be quickly seen when the sections are collapsed.
Made available the Add Note button even when notes section is collapsed
Moved the add package sub menu item to a command button below the packages in the profile section
Added add package button to the package view in the client menu
Merged the welcome email view and email customer view. This view will be expanded on later to allow other templates you have predefined
Rearranged some items in the client drop down menu - view all and add client are now the first two options followed by any client options if a customer is selected
Created template for email customer view, this was previously hard coded into the code
Added new package reference short desc. example: [#9] - Refers to this charge or upcoming transaction applying to package number 9 for quicker access.
Others:
When viewing the full details of an announcement, don't show the excerpt.
When searching via side bar for invoice, invoice is now selected by default to show invoice entries.
Bugs Fixed
Fixed formatting of ticket summary to prevent fields from moving in the event of long plan names
Pending Customer Snapshot was not updating count when skeleton module was included in your installation
If there was an escalation with a target priority of Low, the assigned departments couldn't be edited.
Credit cards couldn't be processed on some edge cases when the passphrase contained symbols.
Knowledge base articles with a rating that wasn't an integer weren't show the stars image appropriately.
Some sections were blank when the php.ini directive "zend.ze1_compatibility_mode" was set to On (default is Off).
The "click to view available tags" link in the auto responder templates screen led to a page with an error.
Some payment gateway callbacks weren't working when called from an SSL server.
Fixed some links to avoid security warnings when using IE and SSL.
Better handling of session timeouts in Snap-ins.
Fixed currency sorting in the invoice snapshots in the dashboard.
Announcements weren't being sent to all recipients when filtering by server.
The department setting "Send closed tickets to lead" wasn't operational.
Enom now gracefully handles fetching domains from an account with no domains.
Extra domain attributes for domains such as .ca were not remembered when the sign up form was refreshed.
Couldn't set language in sign up using the Lang URL variable.
Guest user couldn't download a ticket attachment.
Domains dashboard snapshot wasn't remembering the selected column.
Own a competing product? Do not forget our refugee discount.
We are offering 25% off, that is right! 25% off to all those who own a
competing product and wish to purchase one of our owned licenses.
Contact refugee@newedge.com for more information.
Put your requests in for 3.2!
As you can see our experienced development team is working hard to provide you
with the functionality you need to run a successful operation. For any new features
Visit http://roadmap.newedge.com
Support/Upgrades
If you are current owner of an owned license and your support/upgrades has expired,
please contact us to extend your support/upgrade. The current costs are $35.00 for
6 months and $60.00 for 12 months. E-mail us, or submit a ticket asking to extend to
either six months or one year.
If you have any suggestions on how we can improve our communication please
e-mail us at info@newedge.com. We are thrilled to get all constructive criticism.
Should you have any questions, please contact us at sales@newedge.com