Well I just have to say that using Platinum Server management was one of my best decisions. These guys are fast! I have the server email me when someone logs in as root and I have seen them do so in response to my support tickets in as little as a minute.

But they make me feel so guilty that I have had to raise the bar on my support of my own customers, LOL.

PSM is a great company. I really hammered them hard when I first got them, I wanted to see how they handled things. Great turn-around, great support. They can handle a large load without any diminishing of service. We had an IP/Name Server issue and they were willing to walk through the entire thing and they were patient. Finally turned out to be an issue at the DC level, but they were great. I recommend them too!

-fin
Thales

Ethan runs a tight ship - always has - and he has always had my utmost respect. Now- if I could just work on his NJ accent. I think I might just roll over and croak if I could get that cat to say Da'Gum or better yet - Hey Ya'll, I'm fixin to go out.

;) Keep up the stoked out service my friend.

I used to be with PSM. They are really great guys and they know what they are doing. The support time was a bit slow in my opinion. At times, it was almost six hours before I would even get a response.

Maybe that's just my experience, but still would recommend them!

I also use platinumservermanagement and I agree with Thales, they are a great company. The technicians are very friendly and I usually have a lot of questions, sometimes I think I'm taking advantage of them because of how much I ask, but I know I can always count on them.

Thanks PSM!

I used to be with PSM. They are really great guys and they know what they are doing. The support time was a bit slow in my opinion. At times, it was almost six hours before I would even get a response.

Maybe that's just my experience, but still would recommend them!
I second this. Toward the end of my stint with them a lot of my tickets would sit hours before any action took place (less the auto-response). I'm a tad impatient so this drove me crazy.

But regardless, I'd definitely purchase their services again in the future. Nothing but quality work from PSM.

Ive used these people and they did nothing but mess things up for us. They simply didn't know what they where doing, they way of "securing" a server was to download an RPM to the server, mess up the install and corrupt httpd & the firewall.

They dont check before installing things, it's just done! Would not reccomend these people they generally have poor attitudes as well.

Ive used these people and they did nothing but mess things up for us. They simply didn't know what they where doing, they way of "securing" a server was to download an RPM to the server, mess up the install and corrupt httpd & the firewall.

They dont check before installing things, it's just done! Would not reccomend these people they generally have poor attitudes as well.

Your statements are completely false. If they were true, then others would be posting the same or similar negative experiences. To the contrary, everyone else, all 6 other posts in this thread, has posted completely positive reviews about us.

You were the one that was completely unbearable. Here's an overview of our experience with "you":

1st: You accused us of breaking the firewall, and we provided timestamps showing that the firewall was NEVER touched by us. The timestamp on the firewall configuration file was from several days before you even signed up with us.

2nd: You accused us of breaking spamd. Not only was cpanel never touched, but spamd was not touched either. Proof of the cpupdate and spamd config files were from before we logged in. Nothing in the logs show us doing anything at all related to spamd.

3rd: You accused us of not adding a cron that we said we did. We pasted the cron in the ticket as proof in our reply before you even asked for it, and we also told you the correct place to look for it because you were looking in the wrong place.

4th: You accused us of not setting up the backups correctly because it did not run yet, but as indicated in our response, they were set to run at midnight and it had not passed midnight yet.

5th: You submitted 49 TICKETS in the entire 6 days that you used our service. One day alone you opened 13 tickets. Then you had the audacity to complain when they all were not finished the same day.

Every day you were blaming us of something new, you were cursing at us, insulting us, and just being completely abusive to our staff. If you deny this, I will be more than glad to post excerpts from some of your tickets here.

You did not cancel, we cancelled you. After only 6 days of your abuse, we decided it would be best to let you go. We provided a full refund despite almost 50 tickets being completed!

I hope this serves as a warning to anyone else that ever deals with you, and that anyone that reads this can see right through your false post.

I've been a customer of platinum server management for a very long time and I am very happy with their services.

I've just signed up for one of our servers, as i'm looking for someone new to look after ours.

So far it looks good so i will see how we get on :)

PSM great , but please reduced your time for replying ticket to yours customer.

everything ok... recommended PSM for semi-managed server owner !!!!

Ive used these people and they did nothing but mess things up for us. They simply didn't know what they where doing, they way of "securing" a server was to download an RPM to the server, mess up the install and corrupt httpd & the firewall.

They dont check before installing things, it's just done! Would not reccomend these people they generally have poor attitudes as well.

i used to take services of psm but i really don't like it , they are group of rude people with full of attitude.who never accept their mistake and always try to argue, PSM is only good for newbie.

anyways im happy that u like their work even i too liked them for a week but later they started replying slowely and answering in such way that they are doing big favors by managing our servers

Best of luck looking forward to have your reviews after 1+ Month :agree:

Your statements are completely false. If they were true, then others would be posting the same or similar negative experiences. To the contrary, everyone else, all 6 other posts in this thread, has posted completely positive reviews about us.

You were the one that was completely unbearable. Here's an overview of our experience with "you":

1st: You accused us of breaking the firewall, and we provided timestamps showing that the firewall was NEVER touched by us. The timestamp on the firewall configuration file was from several days before you even signed up with us.

2nd: You accused us of breaking spamd. Not only was cpanel never touched, but spamd was not touched either. Proof of the cpupdate and spamd config files were from before we logged in. Nothing in the logs show us doing anything at all related to spamd.

3rd: You accused us of not adding a cron that we said we did. We pasted the cron in the ticket as proof in our reply before you even asked for it, and we also told you the correct place to look for it because you were looking in the wrong place.

4th: You accused us of not setting up the backups correctly because it did not run yet, but as indicated in our response, they were set to run at midnight and it had not passed midnight yet.

5th: You submitted 49 TICKETS in the entire 6 days that you used our service. One day alone you opened 13 tickets. Then you had the audacity to complain when they all were not finished the same day.

Every day you were blaming us of something new, you were cursing at us, insulting us, and just being completely abusive to our staff. If you deny this, I will be more than glad to post excerpts from some of your tickets here.

You did not cancel, we cancelled you. After only 6 days of your abuse, we decided it would be best to let you go. We provided a full refund despite almost 50 tickets being completed!

I hope this serves as a warning to anyone else that ever deals with you, and that anyone that reads this can see right through your false post.

Phew, you show people no quarter on here. I hope I never get on your bad side lol.

i used to take services of psm but i really don't like it , they are group of rude people with full of attitude.who never accept their mistake and always try to argue, PSM is only good for newbie.

anyways im happy that u like their work even i too liked them for a week but later they started replying slowely and answering in such way that they are doing big favors by managing our servers

Best of luck looking forward to have your reviews after 1+ Month :agree:

You've expressed the same feelings here in the past, and as we said, it was you that was giving our staff the attitude. When we warned you, you even admitted it and apologized for your behavior. I asked you last time in my post for your permission to paste it here and you completely ignored us. If you continue to spread lies we will have no choice but to paste them here.

Additionally, I'd like to point out after you cancelled in May '08 and posted your complaint here back at that time, you came back to us and signed up again just last month to use our service again.

PSM great , but please reduced your time for replying ticket to yours customer.

everything ok... recommended PSM for semi-managed server owner !!!!


Thanks for your compliments! Glad to hear everything is working out great :-)

I also use platinumservermanagement and they have helped me through some bad server times. It's always good to have someone on your team like platinumservermanagement.

PSM is a good managed company and like all others you will have rude person that try to abuse and damage services to others client's.


It's a sad world where we have few idiot's but the good people balanced this.


Keep it up PSM!

PSM is simply awful.

I've been with them for a month and am already running for the hills. In that time, I submitted 3 tickets, and 2 of which they were unable/incapable of addressing them...and only making things worse was their response time on the tickets they were baffled by grew longer and longer.

In the end, our relationship is ending due to the fact that they inform me a month after starting my contract they they will not support my version of Apache, and rather than offer other solutions or simply completing the task at hand, they choose to keep repeating that they don't support it.

It's a shame when a company can be run so poorly, but such apparently incompetent and arrogant employees that they have a customer like me running as fast as I can to get away.

I noticed I'm not the first to complain in this thread...I'm sure I won't be the last either.

PSM is simply awful.

I've been with them for a month and am already running for the hills. In that time, I submitted 3 tickets, and 2 of which they were unable/incapable of addressing them...and only making things worse was their response time on the tickets they were baffled by grew longer and longer.

In the end, our relationship is ending due to the fact that they inform me a month after starting my contract they they will not support my version of Apache, and rather than offer other solutions or simply completing the task at hand, they choose to keep repeating that they don't support it.

It's a shame when a company can be run so poorly, but such apparently incompetent and arrogant employees that they have a customer like me running as fast as I can to get away.

I noticed I'm not the first to complain in this thread...I'm sure I won't be the last either.

I'm sorry that you feel that way, but I'd like to clarify a few points and tell our side.

First and most importantly, there absolutely has not been any sign of inability to perform any tasks at all whatsoever.

1st ticket - You requested a migration, but didn't provide root access. Our site clearly says that root access is required for us to do migration.

2nd ticket - You requested ioncube to be installed, we completed this in 28 minutes

3rd ticket - You requested GD to be installed, we said we do not support apache2 so if you wanted us to do this, we would need to first recompile apache1 then proceed. It's simply our decision to not support apache2, that does not mean we are incapable of it, it just means we choose not to, and there's a big difference.

On the helpdesk login screen, there already is a notice that says we do not support Apache 2, and it is apparent that you did not read this, and that's not our fault. We put the notice there many many months before you even signed up with our service, and our customers are well aware of this.

Most importantly though, this recommendation is for "your" benefit, not ours. We're giving you a recommendation on how to make your server more reliable. We go through this every day with new customers and endlessly get thanked for us caring enough to spend the time to give them the advice instead of just carelessly doing it.

Supporting apache1 or 2 makes no difference to us, but rather it increases the stability and reliability of our clients servers by running apache1. In fact, it would have been a lot easier and quicker just to do the install for you, but that's not the way we do business. We care about our customers and will give our opinions anytime we feel they are doing something that can decrease security, reliability, stability or any overall performance.

It is our job to make the server as reliable as possible, and it would not make sense to install something that is anything less than the "most reliable". Similarly, if someone asks us to install a vulnerable program, we will say no, although our site does not explicitly say we won't install something that is vulnerable, it is implied as it would not make sense to install something that is going to make the server susceptible to a hack when it is our job to make the server as secure as possible.

We hope that our customers appreciate this recommendation as our customers also want their server to be the "most reliable" as possible.

A similar comparison is that Goodyear tire service center advertises tire repairs, so I go in and they say all of a sudden they do not do tire plugs any more. Although they clearly advertise that they can fix any tire, and no where do they say they don't do tire plugs, after going in and taking off the tire, they say they don't do tire plugging anymore because they feel it is not safe. However, every other tire service center still does it. That does not mean they are incapable of doing it, it is just their decision based on their experience with it. I appreciated that they weren't going to let me leave with an unsafe tire fix, and thanked them for doing what was needed for the safest fix. If I would have still wanted the tire plug anyway, I simply would've left and went somewhere else, that's all.

Anyway, the bottom line is that you were not satisfied with our service, and that's why we have a refund guarantee so you have nothing to worry about. You asked for a refund and we immediately agreed.

Although you are not the first person to ever complain, you surely are not sharing the opinion of the majority.
Every company has disatisfied customers. We've been in business over 8 years and have provided support to over 10,000 servers. Obviously over time there will be a few disatisfied customers, this is completely normal. But the important factor is that the majority is satisfied by far! Even in this thread there's about 10 positive comments and 2 negative comments, and the positives are quite detailed and composed, rather than just frustrated negative rants.

just want to bring this back up to show my support for PSM, I have opened about 4 tickets today/yesterday to upgrade php/mysql, install some software, tweak some settings and to fix a captcha problem

very fast responses and nothing that took more than 2 hours to finish, great job PSM! I pay for the service every month but have maybe only opened 10 tickets all year, its just worth the piece of mind knowing that they are always there :agree:

I used to use PSM only reason we left them really was because we decided we didn't need them.

They offer a good service at a reasonable price its just thesedays I prefer to handle everything inhouse as much as possible.

Just want to chime in here as I was a PSM customer for years. I left because I moved our boxes to managed hosting and no longer needed them. I was, however, very satisfied with the whole team over there.

PSM has been a great company. Just discontinued service as we no longer require their management assistance, but they were phenomenal. Great company to work with, if I ever need management again I'll be going with PSM.

-fin
Thales

PSM is definitely the way to go. Their services have been the best for us:) Thanks Guys!

You've expressed the same feelings here in the past, and as we said, it was you that was giving our staff the attitude. When we warned you, you even admitted it and apologized for your behavior. I asked you last time in my post for your permission to paste it here and you completely ignored us. If you continue to spread lies we will have no choice but to paste them here.

Additionally, I'd like to point out after you cancelled in May '08 and posted your complaint here back at that time, you came back to us and signed up again just last month to use our service again.
ServerManagement, you are presenting an absurdly dry, brusque and abrasive attitude in this thread alone, all of these ironic and rude black and white reversals presented as if solemnly declaring excommunication due to a list of the sinful deviations from rigid PSM protocol. "...it was not I, but you who were rude!" and the like. :rolleyes: You give the impression of being permanently in a humorless funk, take it easy man.

ServerManagement, you are presenting an absurdly dry, brusque and abrasive attitude in this thread alone, all of these ironic and rude black and white reversals presented as if solemnly declaring excommunication due to a list of the sinful deviations from rigid PSM protocol. "...it was not I, but you who were rude!" and the like. :rolleyes: You give the impression of being permanently in a humorless funk, take it easy man.

If someone says something bad about us, we have every right, not to mention an expectation from readers, to respond. Our response contains the facts as they are, as harsh as it may sound, it's the reality. If someone accuses us of being rude, and they are the one yelling and cursing at us in tickets, the readers need to be aware of this, and we have proof to back up of everything we say.

3rd ticket - You requested GD to be installed, we said we do not support apache2 so if you wanted us to do this, we would need to first recompile apache1 then proceed. It's simply our decision to not support apache2, that does not mean we are incapable of it, it just means we choose not to, and there's a big differenceYou don't support Apache 2.x? Why? Apache is currently on version 2.2, Apache 2.0 was released in 2002, 6 YEARS ago, so you could have trained your staff to support it.

Supporting apache1 or 2 makes no difference to us, but rather it increases the stability and reliability of our clients servers by running apache1.So, in your opinion, Apache 2.x is unstable and unreliable?

Paul

PSM, I think it would be time to begin dropping support for Apache 1.x. It is ancient at this point. The 2.0 series is being phased out now even.

As a host ourselves, we have run 1.x an 2.2 alongside each other, and there is not perceived difference in stability.

Doesn't cPanel come with Apache 2.0 as standard?

If it does how can you support a control panel that ships with software that you don't support?

Paul

I remember seeing something about Apache 2.0 being supported by PSM soon.

-fin
Thales

;5295685']Apache is currently on version 2.2, Apache 2.0 was released in 2002, 6 YEARS ago

Although apache2 may have come out 6 years ago, it has only become available with cpanel last year.

Our decision to support it has nothing to do with knowing how to work with it or not. We have been working with it on our test servers from the day that cpanel became available with it and are more than capable of supporting it. As we have said, our decision is based only on how we see it perform, and not at all a matter of knowing how to support it or not.

Also, as of Sep 1st, we have started supporting Apache2, and we have already announced this to our customers and fulfilled many requests to upgrade/install it already.

I also used PSM for a couple months now, these guys are well worth the cheap price they charge, as long as you fit directly into their parameters of what they support - you will get excellent support.

yes ive used them in the past on projects , not bad at all for pricing

Used PSM
Were fantastic :)

We host several servers at LiquidWeb. Despite the good support we receive from LiquidWeb, we decided to add PSM, and it only helped improve our server reliability.

Also, we recently set up servers offshore on our own racks, and PSM has provided us with great support there as well.

Despite this, no one is perfect. When we recently encountered an issue of /VAR filling to 100% every day, PSM did not diagnose an issue of a hacker sending spam from my server. This is not to say that PSM did a bad job, but the server owners/admins also need to have a head on their shoulders.

I'm going to BUMP this.

I've had servers before but never did business with a server management company, i knew of Platinum Server Management from afew business contacts so i signed up with them using Paypal. Just today i got them to do a new server setup (i put on Cpanel/WHM on it) and they completed the server setup i asked for successfully and i couldn't be happier, i got no doubts about PSM

way to go PSM, A review may come later on :)

I think PSM is quite alright, and more than good enough for most purposes. For the price, I mean, wow... they're awesome. (at based on my experience w/them)

I sought more expensive, pro-active management from several companies on here, and most were WORSE than PSM... some, worse by far. One well known one totally blew up my key server, and laughed it off -- didn't even apologize, ugh!

If you ever need someone you can reach by phone, who does pro-active management at a good price, I recommend Jon @ got-management.com. Kind, good guy. $100/mo for phone access is actually a great value, too.

Otherwise, if helpdesk only access is ok w/ you, then PSM rocks!

just thought i would pop in.
Nothing has changed from my review one year ago:
http://www.webhostingtalk.com/showthread.php?t=640926

ServerManagement, your attitude is somehow not pleasing, but also the right way to do things.

I wonder why many people did not even replied to lies being told of them just afraid of ruining their reputation.

IMO they do a fantastic job. Great service and a great price and extremely polite and professional. Have not a bad word to say about PSM, and hope I never do.:agree:

PSM, Ive used them in the past. server management at dirt cheap price. excellent service.

Wow. With 1 post, replies came in fast. Seems like PSM is really popular. I'm going to go with them for a try with server monitoring :)

Wow. With 1 post, replies came in fast. Seems like PSM is really popular. I'm going to go with them for a try with server monitoring :)

I doubt that you will regret it mate ;)

I doubt that you will regret it mate ;)

Well, I suppose so. But their plans aren't really satisfying. Their site design looks too simple and plain, so some people may find it a fraud site..

Well, I suppose so. But their plans aren't really satisfying. Their site design looks too simple and plain, so some people may find it a fraud site..

They do server management not web-design. If someone took the time to actually read the reviews about PSM they would know it isn't a "fraud site".

And what isn't satisfying about their plans?

-fin
Thales

I have used PSM for a few years - generally very good - ticket response times have been fine. Excellent service for what it costs, as a one man business the server monitoring and reboot is worth its weight in gold.

Well, I suppose so. But their plans aren't really satisfying. Their site design looks too simple and plain, so some people may find it a fraud site..

How are there plans not satisfying? $29 p/m for unlimited Admin time and work.. :confused:

Site is ok for me, easy to read and informative. It doesn't need all the bells and whistles ;)

How are there plans not satisfying? $29 p/m for unlimited Admin time and work.. :confused:

Site is ok for me, easy to read and informative. It doesn't need all the bells and whistles ;)
Well. They only offer server management, admin and monitoring, nothing else :(

Well. They only offer server management, admin and monitoring, nothing else :(

Because they are a server management company mate :confused:

How are there plans not satisfying? $29 p/m for unlimited Admin time and work.. :confused:


That's only for the first server - each subsequent server is only $19 - putting up with a bland website is not even an issue

PSM Is great for the "kids" out there - after the service Bionic received we was put off - which is what you get to be honest.

PSM Is great for the "kids" out there - after the service Bionic received we was put off - which is what you get to be honest.

You just repeated what you posted earlier in this thread, so I'll repeat my reply too, and once again emphasize that nobody agrees with you as there are a dozen other posts here that are all positive.

Your statements are completely false. If they were true, then others would be posting the same or similar negative experiences. To the contrary, everyone else, has posted completely positive reviews about us.

You were the one that was completely unbearable. Here's an overview of our experience with "you":

1st: You accused us of breaking the firewall, and we provided timestamps showing that the firewall was NEVER touched by us. The timestamp on the firewall configuration file was from several days before you even signed up with us.

2nd: You accused us of breaking spamd. Not only was cpanel never touched, but spamd was not touched either. Proof of the cpupdate and spamd config files were from before we logged in. Nothing in the logs show us doing anything at all related to spamd.

3rd: You accused us of not adding a cron that we said we did. We pasted the cron in the ticket as proof in our reply before you even asked for it, and we also told you the correct place to look for it because you were looking in the wrong place.

4th: You accused us of not setting up the backups correctly because it did not run yet, but as indicated in our response, they were set to run at midnight and it had not passed midnight yet.

5th: You submitted 49 TICKETS in the entire 6 days that you used our service. One day alone you opened 13 tickets. Then you had the audacity to complain when they all were not finished the same day.

Every day you were blaming us of something new, you were cursing at us, insulting us, and just being completely abusive to our staff. If you deny this, I will be more than glad to post excerpts from some of your tickets here.

You did not cancel, we cancelled you. After only 6 days of your abuse, we decided it would be best to let you go. We provided a full refund despite almost 50 tickets being completed!

I hope this serves as a warning to anyone else that ever deals with you, and that anyone that reads this can see right through your false post.

PSM Is great for the "kids" out there - after the service Bionic received we was put off - which is what you get to be honest.

Kids? PSM is great when you have other things that need to be seen to. $29.00 a month for far less of a headache is a sound business expense.

-fin
Thales

PSM Is great for the "kids" out there - after the service Bionic received we was put off - which is what you get to be honest.

It would be quite helpful if you have a problem with PSM to stop referring to other users as "kids" some of us know we are not and I am a relatively happy client with 3 years experience with them on 3 of our servers.

BTW I have nothing to do with PSM other than a paying client I just don't like being referred to as a *kid* :mad:

I have used PSM in the past and they have worked wonders for me.

Great price for what they offer :)

Thanks

service is in general good but there is a serious issue when handling their tickets. You can have several servers with them but they will *force* you to wait 10 minutes after your first ticket before opening the second one. While I agree, it may be necessary when you have one server, but what about having several servers ?!!!

I open a ticket for server A so why should I wait 10 minutes before opening ticket for server B and so on ? That is ridiculous. At least, they have to let their clients open 1 ticket at a time for each server they have !

Well. They only offer server management, admin and monitoring, nothing else :(

What else would you like them to offer? As someone stated, they are a server management company and their service offerings match this just fine.

Signed up for them about 1 week ago to harden a new machine we got with cpanel on it.

Response was fast they even provided a very nice list of all of the things they did in their initial check which was way more valuable to me for my moneys worth. Someone like that should charge a hell of a lot more money for what they did. I am by far very pleased by PSM AND was recommended by another host who is friends with us and is going to be switching to them very soon.

So far since PSM has done this to our machine I can happily say that this machine is running better than any other server we have ever had not to mention all our plesk servers put together. IMO it doesn't matter who you do business with whether it's psm or another company treat others as you wish to be treated it's never really about money it's more about business ethics and respect.

I give PSM 2 thumbs up thanks guys for your hard work and look forward to a long term business relationship now and in the future as we grow.

I've used them once for just Server Migration and they did the job quite professionally, I would recommend them to anyone, especially at the $29 price tag. People say "you get you pay for" for choosing a "cheap" alternative. But at PSM you get more than you pay for, well that is my personally opinion anyway.

Well I have to say, after reading this thread I am convinced that investing with PSM will be a sound investment. I'm a newbie to cpanel and non windows servers so will need help with setting up / maintaining new server until I can get up to speed with the new os/infrastructure etc. No company in the world will please 100% of the people 100% of the time, and I think some users need take a step back before slating a company for it's web design or SLA on ticket handling until you have weighed up all the facts.

Should you not look instead at value for money or ROI? If you are not happy with a 6 hour SLA then you should maybe look for a company that provides a 10 minute SLA and I'm sure the cost of providing such a service will increase significantly.

As for web design, I think we have probably all signed up for a service based on the professionalism of it's corporate identity and appearance and then totally disappointed at the lack of any real substance. Judging a book by it's cover in this game will only lead to disappointment after disappointment.

As an IT consultant operating within the UK with a charge out rate of around $3000 per day (not my income you understand) I can't see why anyone would object to $29.00 / month for near certain peace of mind.

Perhaps PSM could investigate offering additional services or reduced SLA for 'serious' players with a cost to compensate, but it would appear that their current service offering is working very well for them, and I would not want them to compromise on quality/sla response for all users just to cater for a small percentage of users that require these extra benefits.

Well done PSM for receiving so many positives and for responding intelligently to all the negatives. I will be in touch soon!

Oh, and I'm no 'kid' either :-)

Regards,
Graham