I started this post because I would like to see what type of Welcome Kit or Letter you send to your customers when they actiavte an account.

I am sure we all have the basic Welcome Letter we send to shared customers…. But does anyone have examples of Welcome Letters for resellers & dedicatd servers… Especially ones that desribe how to manage the server.. Whether it is with ensim, hsphere, etc…

Here is my shared welcome letter:


==========================================================================

Interactive Online Corporation
10151 University Blvd #126
Orlando, Florida 32817
Web Site: www.interactiveonline.net
Email: support@interactiveonline.net

==========================================================================

ACCOUNT TYPE: <Type>
DOMAIN NAME: <Login>
USERNAME: <Misc1>
PASSWORD: <Pass>

Thank you <FName> <LName> for your recent request to activate a web hosting account with Interactive Online. We have received your order and are in the process of activating the web space for <Login>. The web space & domain registration for <Login> will be activated within 24 hours.

*** How do I check to see if my web space is activated? ***
Within 24 hours a STATIC IP ADDRESS will be activated for your web space. This is the unique number (on our servers) which points to the location your web pages reside at. You can use the IP# <IP> as your HOSTNAME for FTP and FrontPage uploads. The IP# for your account will be activated within 24 hours and can be found at http://interactiveonline.net/iplookup

The Domain Registration for <Login> will be completed within 48 hours. Keep trying http://<Login>. Your domain name should point to your IP Address within 1-2 business days.

If you are transferring this domain from another server or registrar, we will request a transfer to our www.opensrs.net (Tucows) registrar. The current Administrative Contact of the domain registration must APPROVE the domain transfer. Approval instructions will be emailed to the Administrative Contact listed on the domain registration.

OUR NAMESERVERS: Please use the following nameserver entries for all domain registrations including .com, .net, .org, & all foreign extensions:

Primary Name Server
7a. Primary Server Hostname....: NS.INTERACTIVEONLINE.NET
7b. Primary Server Netaddress..: 209.204.251.246

Secondary Name Server(s)
8a. Secondary Server Hostname..: NS2.INTERACTIVEONLINE.NET
8b. Secondary Server Netaddress: 216.71.60.189


ANONYMOUS NAMESERVER ENTRIES: If you would like to remain anonymous from our company, please use our anonymous nameserver entries:

Primary Name Server
7a. Primary Server Hostname....: NS.PRIMARY-SERVER.NET
7b. Primary Server Netaddress..: 216.71.28.169

Secondary Name Server(s)
8a. Secondary Server Hostname..: NS2.PRIMARY-SERVER.NET
8b. Secondary Server Netaddress: 216.71.31.113




ACCOUNT INFO
=======================================================================
Domain: <Login>
Password: <Pass>
Account Type: <Type>
FrontPage: <Misc3>

First Name: <FName>
Last Name: <LName>
Email: <OEmail>
Company: <Company>
Street: <Street>
City: <City>
State: <State>
Zip: <Zip>
Phone: <Phone>



HELPFUL LINKS & EMAIL CONTACTS
==========================================================================
WEB CONTROL PANEL http://interactiveonline.net/webcontrol
IP# LOOKUP http://interactiveonline.net/iplookup
PARK DOMAIN http://interactiveonline.net/park
PAYMENT CENTER http://interactiveonline.net/payment
SUPPORT MANUAL http://supportmanual.com
UPLOAD INFO http://interactiveonline.net/upload
WHOIS SEARCH http://interactiveonline.net/whois/whois.htm

SALES sales@interactiveonline.net
SUPPORT support@interactiveonline.net
BILLING billing@interactiveonline.net
EMAIL ABUSE abuse@interactiveonline.net



PUBLISHING & UPLOADING INSTRUCTIONS
==========================================================================
Please use the following info to login & upload your files to your account:

HOSTNAME: <Login>
USERNAME: <Misc1>
PASSWORD: <Pass>

Your files can be uploaded to your account in many
ways. You can use Microsoft FrontPage 98/2000,
FTP (File Transfer Protocol), Telnet, or by logging
in above to your Web Control Panel. We suggest
using Microsoft FrontPage 2000 for it's speed &
ease of use. Uploading (publishing) instructions are located at
http://interactiveonline.net/upload/



POP EMAIL SETTINGS
==========================================================================
Your default POP email address will be <Misc1>@<Login>
Use the following settings for your POP email account:

USERNAME: <Misc1>
PASSWORD: <Pass>
INCOMING (POP3) MAILSERVER: <Login>
OUTGOING (SMTP) MAILSERVER: <Login>



ONLINE ACCOUNT ACCESS
==========================================================================
Many features of your account can be configured by using your
web control panel. More info is located at http://interactiveonline.net/login

DOMAIN: <Login>
PASSWORD: <Pass>

Your Web Control Panel gives you full access to edit your account info, update your credit card on file, setup POP email accounts, create MySQL databases, view invoices, make payments & much more...


If sending a check or money order, please make checks payable to:

Interactive Online Corporation
10151 University Blvd. #126
Orlando, Florida 32817


------------------------- PAYMENT STUB --------------------------------

<FName> <LName>
<Company>
<Street>
<City>, <State> <Zip>

Date: <Date>
Login: <Login>

Balance Due: <Balance> Amount Enclosed: $___________

*payment is due in 15 days*
-----------------------------------------------------------------------

I don't have one to post, I was just wondering whether you input all the information/account details manually, or is it automated?

Its automated of course. :)

Date: %%DATE%%


Hello %%FULLNAME%%:

Thank you very much for choosing DownTownHost LLC as your Web and E-Commerce Hosting Provider. This is your account details email for your Web hosting account. Please save this message and read it carefully!


The contact information we have on file:

Name: %%FULLNAME%%
Email: %%EMAIL%%
Company / Domain: %%COMPANY%%
Address: %%FULLADDRESS%%
Phone: %%PHONE1%%
Billing Method: %%BILLINGMETHOD%%


Hosting Package: %%PACK_NAME%%
Billing Cycle: %%CP_BILLINGCYCLE%%
Start Date: %%CP_STARTDATE%%
Renewal Date: %%CP_RENEWDATE%%

Your new account has been created!
http://%%AD_DOMAIN%%

~~~~~~~~~
If your domain registration is not yet complete or your domain has not yet been transferred to our servers, you can access your website domain control panel using
http://%%AD_IP%%/cpanel
When domain registration is completed or your domain is transferred to our servers use
http://%%AD_DOMAIN%%/cpanel

You may now transfer your domain name by pointing your nameservers to:

NameServers IP Address

%%AD_NS1%% %%AD_NS1_IP%%

%%AD_NS2%% %%AD_NS2_IP%%




~~~~~~~~~

Please contact the organization where you registered your
domain and update this information. This is critical! Otherwise, you will only be able to access your site via the above IP address.

It can take a few days before all rootservers on the web are updated. Please use your IP address in the meantime.

~~~~~~~~~

Domain Name: %%AD_DOMAIN%%
IP Address: %%AD_IP%%
Username: %%AD_USERNAME%%
Password: %%AD_PASSWORD%%
Website: http://%%AD_DOMAIN%%

Note: You can temporaly browse your site until domain propagation at http://%%AD_IP%%/~%%AD_USERNAME%%/

~~~~~~~~~

Control Panel Login

Temporary URL http://%%AD_IP%%/cpanel (use this until domain propagation)
URL: http://%%AD_DOMAIN%%/cpanel
Username: %%AD_USERNAME%%
Password: %%AD_PASSWORD%%

~~~~~~~~~

FTP Account Login

Temporary IP: %%AD_IP%% (use this until domain propagation)
Hostname: ftp.%%AD_DOMAIN%%
Username: %%AD_USERNAME%%
Password: %%AD_PASSWORD%%

~~~~~~~~~

Billing Manager Login

Username: %%AD_USERNAME%%
Password: %%AD_PASSWORD%%

*Please note that when changing your password through
your control panel, your billing password will be the same.

~~~~~~~~~

Mail Account Information

SMTP Host: mail.%%AD_DOMAIN%%
POP3 Host: mail.%%AD_DOMAIN%%

~~~~~~~~~

Default Email Address

Email Address: %%AD_USERNAME%%@%%AD_DOMAIN%%
Username: %%AD_USERNAME%%
Password: %%AD_PASSWORD%%

~~~~~~~~~

If you have any questions, please do not hesitate to contact us at info@downtownhost.com

Thank you,
Billing Dept.
http://www.downtownhost.com

hehe...

What software do you use to send the messages? Is it custom made or do you use the software already available?

Thanks, i'll post our welcome message once we get going, we are still preparing :)

Do someone really read your welcome kit/letter?

Its called "search and replace" We have a custom welcome letter, that we use too. We just search and replace where it says yourip, username, password, yourdomain, ect. Then we check it over and hit "send"

We have a program which asks you for a few fields such as:

Customer Name: ______
Domain: _______
Username: ______
Password: ______
IP: ________

Once these fields are entered, it pulls a template from a local file and then performs an automated search and replace in the background and then launches up a New Outlook email, pastes the information and then sends the email to the user..

The template file looks something like this.


Hello <FNAME>,

Your control panel URL is: <domain>/cpanel/
Your webmail URL is: <domain>/webmail/

To access your site before your domain has transferred you can use: <domain>/~<username>


Makes things SO much faster... Requires a Windows system though.

I use Modernbill, and it automatically change those variables.

Real men use Modernbill

haha, just kidding ;)

Phpmanager does this for you to and its so much cheaper than MB.

We use it and are very happy with it for shared hosting customers.

:) Highly recommened for shared hosting!

Regards
Phillip

http://www.aussiehosts.com/welcome_template.html

Regards

Gary

you should put like a link to the ensim/plesk whatever manual from my standpoint that would be awesome....

I highly recommend Modern Bill for this...Its a good software and costs less tooo :D

For a non-prepaid Home Business Package:

To: \05
From: Bitserve Systems <support@bitserve.com>
Subject: Billing Statement: \57

Bitserve Systems
P.O. Box 7661
Ann Arbor, MI 48107-7661
734-998-1026

Ticket#: \57

Thank you for placing your order with Bitserve Systems.

Your Web Hosting account has been setup.

Your URL (Port 80): http://www.\16 or http://\16

Email (to send/receive mail):

SMTP Server (Port 25): smtp.\16
POP3 Server (Port 110): pop.\16
SPOP Server (Port 995): pop.\16

FTP (to upload your web site content):
FTP Server (Port 21): ftp.\16
Username: \17
Password: \18

Account Management Info:
Your 7 digit User ID: \22
Your password: \01

You can view your billing history and perform account management at https://www.bitserve.net/member

You will need your 7 digit User ID and your password to login and view your information. You will also want to have your User ID and password handy whenever you contact us by phone regarding your account or web hosting service, as we may require your password for verification.

Your SSL secure form can be managed at https://www.bitserve.net/secure.cgi Just log in with your username and password, and click on help to get started.

For more information, please visit the support page and click on the Web Hosting Manual.

Please go to http://www.bitserve.com/support.html for support. If you need further help, please email support@bitserve.com.

Ticket#: \57
Account: \16

Setup Fee at $ 10.00
Web Hosting at $ 12.99/Month (Prorated)

\56-01 \51-01 For Services (Setup + Prorated Month)
\56-00 \51-00 For Services (Payment by \44)

\53 Balance

No email accounts are setup by default. You can setup your email accounts, email aliases, and configure a few other options by using your ftp username and password to login to http://admin.\16

Please pay close attention to the syntax of the user name (as listed in the manual) when setting up the email client.

If you are going to use FrontPage to design your website, you will need to request your root web to be installed. Please use the above account managment URL to request these changes.

We ask that all requests for us to modify your account or the content of your website be made using the forms in the account management area because it will prompt you for your password, this will ensure that all changes have indeed been authorized by you or someone you have entrusted with your password.

Thanks again for choosing Bitserve.

Sincerely,

Mark Adams
http://www.bitserve.com
support@bitserve.com


Looking at this, I realize now that it needs some updating. :)