Just wanted to see what everyone thought of tere-byte.

I have a site hosted with them that gets about 10,000 hits a day. My package allows me 40 gigs of BW a month and really I dont even use 1/4 of that, but they suspended my site the other day. So I called them and asked why and they said because it was using up too many resources and was crashing the server every couple of hours. Now I have a lot of programs (cgi) and stuff on my server but let's face it 10,000 hits a day is not much and if im not using even 1/4 of the 40 gigs of bandwith im allowed, whats going on? I couldn't get a clear answer from them. Something like "Yeah you aren't going over your bandwith allotment, but you are getting too many hits at one time". What is that?

Anyways, we kind of worked things out. They brought my site back up (cashwarshq.com), but they want me to buy a dedicated from them. Fat chance of that happening.

I must admit though, their support is the best i've ever seen and i've been with many hosts. Toll free, 24/7, and you never get put on hold. Nice people to, other than the fact they suspended my site for a day without contacting me.

ill answer this one, your correct you have only used 11.345 gigs so far this month but your cgi's top100 and ikonboard use up a lot of cpu and memory based on your size. there are a number of people that use the same server as you do and if your 1 site uses up enough memory and cpu to affect those other users then yes your going to be suspended. there are many alternative scripts avaliable to do what you want to do and if yours use up to many resources your more than welcome to try others, if they also use up to many then you need to find either a host that can handle it or a dedicated server. my staff would have suggested a dedicated server based on what you were using.

Steve

Trible,

If you're using 10-15GB and paying less than $25, your host is probably barely breaking even on the bandwidth costs alone. This, added to the fact that your site is CGI intensive probably doesn't help.

If your provider isn't making money on your account, don't expect them to service it. I think this is a reasonable view.

This in no way is supposed to be a negative post towards the host in question. I am sure that their service is excellent (as you attest to)

I'm only paying $9.00 a month and like I said their support is excellent, that's why I tried to work things out with them. And yes there is over 200 other sites on the RaQ4 they have me on. Thanks for the suggestions on the CGI scripts.

Just my point of view as a current customer of tera-byte :)

For you site pulling 11GB for 16 days, definately they are making a loss & yet they dont kick you out. They wouldn't mind making a loss if you are not affecting other users, but you did & it is not fair for other sites to come to a crawl because of you site.

My site is also suspended last week because i upgraded to UBB 6. The critical moments for me will be this weekend when my site peaks every saturday & sunday from 8pm to 12 pm. If my site works fine, i will DEFINATELY be staying as a customer of tera-byte.

If it doesn't, i definately have to move & i hate to do that. Tera-byte has been so great in service. When my site is down, i gave them a call(overseas) & they fixed (reboot) it in less than 5 mins. Now i have 2 host in mind which cost $25 a month.I'm paying 2.5 times more & i get only 50MB & 10GB (tera-byte is DOUBLE).

Lets just pray that my site will work out.

aaron

TribleNet,

If you do not come to terms with tera-byte, reply to this post & i think i can suggest you a host which should be a great host if you are based in US. I know of a site that runs a huge UBB board on that host & it still works fine.

But that host is not for me since the PING time is 400ms :( Tera-byte from Singapore is only 230 ms :) . I have to think of my visitors.

aaron

I am with Tera-Byte.com. I moved to them when my 3 months were up with Interland.com (over 3 days of no service and no refund, long and I mean long times for replys to tickets (or was that them sending me followups?).

my site runs well. I have been with them since March 1, 2001. before Interland I was with a very dangerious host. I order you to stay away from these host(s) (1 place run under multiple names).

I don't know if I should list there name or not. but do stay away from them at ALL COSTS. Anyways, enough of me going on.

A couple questions. I am trying to decide, if I should pay for bio yearly or yearly with Tera-Byte so I can save money with my no income generating site. basicly I am unemployable due to disabilty, and need to shave costs.

I am with domainpeople.com right now for 2 domains I have paying $35/yr. SHould I move them to Tera-byte? Tera-Byte only charges $13.95/yr.

Also when if I do transfer, I know a year is added on, but if I have 2 years left on one domain =$70 will that money be refunded for unused service, or will it be jsut applied for the 2years and then I will pay $13.95 for the third year?

MacWrite: There are usually no refunds on prepaid domains.

Originally posted by Mac Write
Also when if I do transfer, I know a year is added on, but if I have 2 years left on one domain =$70 will that money be refunded for unused service, or will it be jsut applied for the 2years and then I will pay $13.95 for the third year?

No refunds for unused time - the new year is just added to the time you have left for your domain name.

The one downside to Tera-Byte, is the Raq. It locks them into waiting for Cobalt to fix software probs etc. I want to have a internal mailing list for my site instead of using bravenet, which I don't trust for keeping people's e-mail address private.

I want to not rely on a thrid party mailing list place, which will most likely sell the e-mail addresses. with my site, I want to keep te privacy of all visitors private. but with third party mailing list services I don't think I can provide that.

I hosted with Tera-Byte. Overall, they were really reliable.

Then, since I'm a picky guy, I got a couple quirks.

First, I wanted all *.HTML pages parsed as SSI. Fine. I put an .htaccess to do this. The .htaccess works on every other server I've tested it on, but Tera-Byte's RaQ's were not taking it. When I uploaded the .htaccess it would completely make the site unavailable. "Internal Error". I called Tera-Byte, and complained to several techs. They asked me to email their admins a detailed summary of the problem. I did so TWICE, and never heard back from their admins. I tried to upload the .htaccess file every other day to test. And it gave the same error.

I know they have FreeBSD dedicated servers. I particularaly have a fascination for FreeBSD. I asked to be put on a FreeBSD machine beacause I had a feeling it was the RaQ configuration of Apache. They declined. I called a second time hoping another tech would have sympathy for my problems. But, no.

That was the last straw. I switched to AcceleratedWeb.com. I moved 5 days after Tera-Byte charged my card. I called them, and asked for a refund and cancelation. They declined.

I was so angry I wanted to have my credit card company dispute the charges!!! But, I didn't want to go through the trouble.

Originally posted by SepsisNet
I know they have FreeBSD dedicated servers. I particularaly have a fascination for FreeBSD. I asked to be put on a FreeBSD machine beacause I had a feeling it was the RaQ configuration of Apache. They declined. I called a second time hoping another tech would have sympathy for my problems. But, no.

If you look at Tera-bytes website you will see that all their shared hostings are on RaQ4s!

I currently host few sites at Tera-Byte and both of them have been working just fine for me. With other account I actually did have the exact same problem as SepsisNet described (.htaccess didn't work), however, it took one email to get it fixed (and it was answered quickly).

So far I'm pretty satisfied.

Originally posted by TribleNet
...
I have a site hosted with them that gets about 10,000 hits a day. My package allows me 40 gigs of BW a month and really I dont even use 1/4 of that, but they suspended my site the other day. So I called them and asked why and they said because it was using up too many resources and was crashing the server every couple of hours. Now I have a lot of programs (cgi) and stuff on my server but let's face it 10,000 hits a day is not much and if im not using even 1/4 of the 40 gigs of bandwith im allowed, whats going on? ...


It sounds as if each of those 10,000 hits is using a lot of CPU processing power, disk i/o and/or memory resources; which is entirely possible if you are using something besides static HTML pages on your site.

CGI scripts can be deceptive, what looks like a simple script can consume massive quantities of system resources. In other words, something your site is doing may be causing it not to play nicely in the sandbox with other sites on a typically-loaded shared server. Tera-byte has an obligaation to their other customers in this type of scenario, as do most other hosting companies you will find.

You may want to get a better handle on the resource requirements of your site so that you can choose a hosting plan that is suitable both to the needs of your site and the resources the hosting company is willing to give you for your money.