I have tried contacting all available links on their :

http://www.rack911.com/contactus.html

none of them seem to work.

is anyone able to contact them for sales or otherwise

thanks

Try to using their support desk or email to sales@rack911.com
Steven may take time to respond. How long have you been waiting?

When i click on "support" i get:

License Error: Key file has expired

when i email to both sales and support my email gets rejected.

regards

Yep, looks like Steven didn't notice these errors. Anyway, you can try Admingeekz. They are also pretty good.

Steve said in the past they were having problems with their Kayako install.

Try him directly: steve AT rack911.com

Yep, looks like Steven didn't notice these errors.
I had a job for him and pointed it out well over 2 weeks ago. He quoted, I replied and haven't heard back since June 10th. Surely fixing a help desk licensing error shouldn't take this long?

I also had contact with steven around 2 weeks ago in relation to work and the PM's stopped suddenly.? He has been active lately but not replying to messages.?
Strange.?

Hm, I just spoke with Steven and he says he'll be taking care of these outstanding issues this evening. I'll poke him in the eye a few times if he doesn't.

I also had a job for him several weeks ago, and the sales ticket was simply closed.

I hope he is OK.

yea i hope he's ok

I also tried to contact him using sales & steve email without any luck...

He is active everyday at the forum but never posts, infact he is active at this very moment I am typing this message.? I have seen in his profile that he was active in his private messenger but not replying to mesaages it seems.? very strange behaviour indeed....