Web Hosting Talk







View Full Version : unable to contact rack911


AnmolTech
06-23-2008, 03:28 PM
I have tried contacting all available links on their :

http://www.rack911.com/contactus.html

none of them seem to work.

is anyone able to contact them for sales or otherwise

thanks

VINAX
06-23-2008, 04:08 PM
Try to using their support desk or email to sales@rack911.com
Steven may take time to respond. How long have you been waiting?

AnmolTech
06-23-2008, 04:11 PM
When i click on "support" i get:

License Error: Key file has expired

when i email to both sales and support my email gets rejected.

regards

VINAX
06-23-2008, 05:09 PM
Yep, looks like Steven didn't notice these errors. Anyway, you can try Admingeekz. They are also pretty good.

Adam-AEC
06-23-2008, 05:18 PM
Steve said in the past they were having problems with their Kayako install.

Try him directly: steve AT rack911.com

bear
06-23-2008, 06:15 PM
Yep, looks like Steven didn't notice these errors.
I had a job for him and pointed it out well over 2 weeks ago. He quoted, I replied and haven't heard back since June 10th. Surely fixing a help desk licensing error shouldn't take this long?

killapix
06-23-2008, 06:50 PM
I also had contact with steven around 2 weeks ago in relation to work and the PM's stopped suddenly.? He has been active lately but not replying to messages.?
Strange.?

David
06-24-2008, 12:05 AM
Hm, I just spoke with Steven and he says he'll be taking care of these outstanding issues this evening. I'll poke him in the eye a few times if he doesn't.

amex
06-28-2008, 10:34 PM
I also had a job for him several weeks ago, and the sales ticket was simply closed.

I hope he is OK.

NeosharesKaos
06-30-2008, 12:42 AM
yea i hope he's ok

fx1024
07-01-2008, 04:08 AM
I also tried to contact him using sales & steve email without any luck...

killapix
07-01-2008, 04:38 AM
He is active everyday at the forum but never posts, infact he is active at this very moment I am typing this message.? I have seen in his profile that he was active in his private messenger but not replying to mesaages it seems.? very strange behaviour indeed....