Hi,
I am having trouble installing the e-mail module for perldesk. The problem is.. I don't know what to do :( . If you can help, please PM me. Thanks :)

If you are using CPanel and have telnet or SSH access I can give you some advice. Our site uses perldesk and pipes all email for support and sales through it, plus sends it to my PCS Phone :D

Check your PM ;)

i also need help with this, you have to install MIME TOOLS right?

You will need the following modules

DBI
DBD::MySQL
MIME::Tools

If you have cpanel and root access, use their perl module installer, it will install the modules for you with out much fuse.

For setting up e-mail, SSH into your server, su to root, then;

>> If you are using SENDMAIL you must edit your "/etc/aliases" file, and add a line similar to the following:

support: "|/path/to/perldesk/email.pl"

Repeat that line for each address you want perl desk to control.

>> If you are using EXIM, pico "/etc/valiases/domain.com" you will need to add the following line:

support@domain.com: |/path/to/perldesk/email.pl

As with sendmail, repeat that line for each address you want perldesk to manage.

Most of this is given in the install files...

I also have one question. I have this working but I recently moved my email server to another dedicated email server and now my server is not local to my site. Ie where email.pl is. How can I still use this feature? I'm using qmail. Any help will be great. I really want to use the email feature.

I hope there's a way to specify the email.pl on another server.

I think this is not a supported feature with perldesk right now... You will have to try alternative solutions....

Oh well I guess we'll just have to do without the email feature or move the site!!

yep... why dont you instead have a subdomain created and hosted on a cpanel server for support and forward all support e-mail to it?

The solutions is not a problem. Creating subdomain is not an issue, heck it's my servers!!! :) I just didn't want to change the URL but I may anyway.

Wait, there's a way to have people email to a support email address and have those emails integrated into Perldesk?! That's exactly what I've been looking for but there's nothing on Perldesk's website that mentions that functionality.

Is there any info out there regarding this? The new forums over at Perldesk seem to be dead still.

Thanks!
-WC-

If you set it up correctly all emails sent to a particular address will be picked up by PerlDesk and logged correctly. It's in the README

Also - for some sendmail systems - make sure there is a soft link to email.pl in your sendmail restricted shell folder.

ln -s /path/to/email.pl /etc/smrsh

(I dont think that is in the readme)

Originally posted by mlovick
Also - for some sendmail systems - make sure there is a soft link to email.pl in your sendmail restricted shell folder.

ln -s /path/to/email.pl /etc/smrsh

(I dont think that is in the readme)

that was the missing link, mine works now!!!! I could hug you! hahaha, just kidding :D

Lol :D

s'funny - I just came accross perldesk myself a couple of days ago (through this forum), I have now set it up on two of my sites and have to say that it is a great program.