It's a real pain in the butt... I can send emails to Yahoo just fine but as soon as the email contains my company's domain name it will get blocked :eek: . The funny thing is that this happens regardless of which mailserver is sending the email. If it contains my company name the email goes to Yahoo's spam folder. That means even you could not send an email to any Yahoo user that contains my company name. Of course this is causing me severe issues as I can not even send invoices to my customers who use Yahoo.

Note that I have never sent out any advertisements via Email. I do not even have a mailing list...not at all and there are no issues with my mailservers' security. I do not use my domain name as my mailservers' hostname anyway.

Now to make it even worse Yahoo's postmaster service appears to be an automated robot that keeps asking me for specific information such as my mailserver IP. It is not possible to make it clear to them that there is no problem with my mailserver but that my company name is simply on a badword list and that emails containing my company name end up in the spam folder regardless of who is sending them and from what mailserver so I do not need a mailserver whitelisting... I want people to be able to recommend my service to their friends who have Yahoo addresses ! But Yahoo's staff doesn't get it... They keep asking for mailserver IPs and when I give them the mailserver IP they tell me that the IP is shared and they can not whitelist me. I do not want my mailserver to be whitelisted. I just want my name off that list. :mad:

Has anyone had a similar experience with Yahoo ? What can I do ? Any ideas ?

Please note that:
- My mailservers are safe and not using my company name as the hostname
- I am not maintaining any mailing list whatsoever
- I did contact Yahoo's postmaster address and it is useless

I think you may do some spam in yahoo mail or they won't do such things to your domain and your company.

this happen to us before, just follow the link in the failure message and contact yahoo, they solved our problem in about 3 business days.

Keep trying with Yahoo. If you can telephone them, by all means do so.

Email providers are usually pretty good about lifting these kinds of bans, especially if it was a ban placed for something in the distant past (e.g. prior owner of the domain name or something). It can take some persistence on your part, but it usually pays off long-term.

-mike

Examine your company name carefully.

Then consider whether or not yahoo might be using spamassassin.

SpamAssassin for example classifies basicanalytics.com as a no-no. An obvious defect when you consider that word stemming from the middle of a phrase is particularly fraught with problems.

They *could* fix it, but the already horrible performance would take yet another hit.

Finally after weeks of trying to get them to solve it they fixed the problem. I had to send them one of the emails that went to the junk mail folder and then they removed my company name from their bad word list. How it got there I still don't know. I have no problems with other mailservers. Not at all. They referred to my problem as "an issue" they are "aware of". So it may just have been a technical issue or something.

I am having the exact same problem. Yahoo server started blocking all emails from our domain name since the 4th April?
we are in NZ, and the NZ company XTra seem helpless to do anything.
We have got our email server to fill out Yahoo forms, but am still stuck.
So every time our domain name sends an email out to a yahoo/ XTra address they block it.

Who at Yahoo US can I email to get thos sorted, I have been dealing with the NZ yahoo since the 4th April and we are still not cleared. We are only a small company, and do not even send many emails, as are in construction not marketing or anything???

Any advice would be appreciated
Regards

I am having the exact same problem. Yahoo server started blocking all emails from our domain name since the 4th April?
we are in NZ, and the NZ company XTra seem helpless to do anything.
We have got our email server to fill out Yahoo forms, but am still stuck.
So every time our domain name sends an email out to a yahoo/ XTra address they block it.

Who at Yahoo US can I email to get thos sorted, I have been dealing with the NZ yahoo since the 4th April and we are still not cleared. We are only a small company, and do not even send many emails, as are in construction not marketing or anything???

Any advice would be appreciated
Regards

You need to contact their postmaster address. The big problem you are going to have is that checking the blacklist and removing your name will take a Yahoo employee 2 minutes of work which is more than 98% of Yahoo's employees are going to be willing to sacrifice to you. So what you will have to do is write a message in which you explain the issue with your domain name. Now every time they send you a stupid ******** standard response just send them the same message again and again and again. After about 50 to 100 attempts you will finally get to a Yahoo employee who is not mentally retarded and if you are lucky he/she will remove you from the blacklist.

That of course does not mean that you will no longer face problems with Yahoo's piece of **** anti spam tool. This **** is never going to fully stop. Sending emails to Yahoo is always luck. Whenever someone contacts me from a Yahoo address I send a reply from 2 to 3 different email accounts. Most of the time they do not receive it despite that. The only safe solution is using a yahoo address to contact Yahoo users but even that my fail as long as your domain is banned.

where do I find their postmaster address to email them?

Ok that's what I did:

I sent an email explaining my problem to:

mail-abuse-bulk@cc.yahoo-inc.com

They told me in order for my mailserver to be whitelisted I need to give them additional information. I then responded explaining that my mailserver can send emails to Yahoo and I am not requesting a whitelisting. Rather my company's domain name appears to be blocked with them and I want to have that removed from their list. Below I am sending you a copy of the email I sent and their response. It took me about 20 or 30 attempts until they got it. It has also been helpful not to use my company name as a mailserver address... I am now using another domain name as the mailserver name and I am regularly changing mailserver names:


YAHOO's final reply (after that the problem was fixed) was:
----------------
Hello X,

Thank you for writing to Yahoo! Mail.
We appreciate your reporting it to us as your input helps us to identify
ways to constantly maintain and improve our service. Please be assured
that we are aware of this problem and hope to have it fixed as soon as
possible. We apologize for any inconvenience this has caused you.
If you notice any further difficulties with delivering to Yahoo! Mail
accounts after a reasonable amount of time, please let us know by
replying to this email.
When doing this, please provide the complete text of any error messages
you may have received and a copy of the email (with the full headers).
Also, by providing the specific IP address of the mail server that
experienced the delivery issue, it will help us to troubleshoot the
issue efficiently.
For assistance with delivery issues to Yahoo! Mail, please visit:
http://postmaster.yahoo.com/
Your patience is greatly appreciated.
Thank you again for contacting Yahoo! Mail. Your case number for this
issue is X. Please reference it in all future communication about
this particular issue.
Regards,
Alfred
Yahoo! Mail Customer Care
http://postmaster.yahoo.com


This was the message I sent in order to get them to fix their stupid blacklist:
-------------------------
Hello,
please understand that I am not requesting a mailserver whitelisting.
The mailserver is just fine and can send to Yahoo accounts without
problems. The problem is that my company domain name XYZ.com
is on a badword list. Any email containing my company name goes to your
spam folder regardless of which mailserver is sending it. If it contains
my company name the email goes to the spam folder. So I am not
requesting a whitelisting or removal from a blacklist etc... all I am
requesting is my company's domain name to be removed from your badword
list.
Below I am sending you an example for an email that went to your spam
folder.
Sample email:
------------
Problem:
Email went to the spam folder
------------
Header:
MAIL HEADER HERE
------------
Body:
Hello,
this is a test from XYZ.com
Regards,
X - XYZ
------------
Mailserver information:
IP: 1.2.3.4
Domain: mail.xyz.com
------------
Yes, the email was delivered to the spam folder
Note: The same mailserver can send to Yahoo accounts with no problems
whatsoever as soon as I replace "XYZ.com" in the email body
with another domain name. This implys that my domain name is on a bad
word list and I am requesting to have my company name removed from this
badword list. I am not requesting a mailserver whitelisting. There are
no problems with the mailserver... It is only my domain name being on
your badword list.

Regards,
X

Thanks, I will ask my server if they are having problems with any other domain names from their server or just mine.
Then I know we are on a badwords list ..

I have just entered one of their "problems delivering emails to Yahoo forms. SO lets see how many it takes me.

just run an ip check if ur ip is been black-listed, as my friend had earlier when his ip was black-listed even before he got the ip.

He had googled some results and he had found few queries, tried the following:
setup a spf record for your domain

http://old.openspf.org/wizard.html
http://jeremy.kister.net/howto/dk.html

now, all mail providers accept his mail into inbox, thought this information might come handy for you.

I can send an email with our domain name in the subject header and it goes through okay. So that must mean that our name isnt on the black list, they are just blocking our emails?

Test it with yourself is the best way as different filters work different ways. They may block links and not the physical name for example.

They are not blocking emails with the addresses as links either.
It seems to be messages actually from our domain name

never had that with our hosting company but we had that issue with yahoo, aol, AND hotmail at one point with my forum. it's annoying and yeah, they block your domain most of the time - as others suggested if you follow the error link in the email you'll be able to fix it - I did that and it worked like a charm.

I now have the technicians from our ISP and the technicians from our website host working together, so hopefully one of them will be able to fix it.

Maybe I should tell them to subscribe here. I asked them about doing an SPF, an they seem to think is more complicated than that.

Well the problem is finally solved. I am unsure how?
I did contact the Yahoo Postmaster. Our email server/website host provider filled out and submitted some Yahoo forms.

Our NZ internet provider/ yahoo/ xtra say that our website providers reputation had degraded.
And if it happens again the server has to fill out this form
http://help.yahoo.com/l/us/yahoo/mail/postmaster/isp.html;_ylt=An7qaHGOegamf3YXxJY_cYqiNCV4?from_url=http://help.yahoo.com/l/us/yahoo/mail/postmaster/basics/postmaster-15.html;_ylt=Av0kwKdmJmfnizNVaFzWEiMIJHdG



But the server say that they werent having problems with any other customer. So who knows. But at least it is working. After harrassing and emailing everyone I could think of for weeks!!
Thanks for all your help.