Hi,

We have been providing dedicated call center solutions till date and are looking into the possibility of offering shared solutions for small-medium sized web hosting companies featuring branded help desk, live chat and telephone support.

- What are some of the features you'd like to see?

- What budget range would you like to see such a service in?

- Any other information that would be useful...

- Would you sign-up for such a service if it were to be offered?

Thank you for your input.

What exactly do you currently offer now, at what prices and what is the actual goal you are trying to achieve.

I think a lot of responses werent given because some people might not fully understand your question.

Hi,

Thank you for participating in this discussion. At present we just offer basic call center services to small-medium businesses whether it be order processing, answering service, technical support etc. Pricing depends on services rendered, anywhere from $350 and up per month. We are thinking of offering sales, billing and technical support assistance to hosting companies through live chat, help desk and telephone and I was wondering what hosting companies need at the moment; what kind of services at what kind of prices etc.

A lot of hosting companies are looking for quality outsourced solutions that do no involve Indians or Filipinos. The price points that you listed should be fine though (if prior requirements were met).

A lot of hosting companies are looking for quality outsourced solutions that do no involve Indians or Filipinos. The price points that you listed should be fine though (if prior requirements were met).
Add, people who can speak/write English properly.

Half of them are like, "hi, i am working on your tiket. bye".

I had a miserable time back then.

Thank you both for your feedback. What sort of pricing would you think is reasonable?

- What are some of the features you'd like to see?
|| Something different! I can't say how many times I look at a company and think "These are all probably the same company" because they are offering the same type of services and products, and the people I speak with sound the same (as -rao said, a bunch of broken english and hard to understand individuals).

Just keep "something different" in your mind and have your marketing team ponder upon that. Maybe not in terms of service different, but marketing and the way you represent the company.

- What budget range would you like to see such a service in?
|| I want a budget that is worth the quality. I don't want to pay $1.00 per ticket for an EXCELLENT ticket... I want to pay what the service is worth.

- Any other information that would be useful...
|| I cannot stress more hiring people that speak fluent english, and do not have an accent of any type (even a southern accent; just kidding). Many companies are outsourcing their customer service to other countries which is resulting in poor communication, tasks not getting completed, and unhappy clients.

Other than that, provide the type of service YOU would want to receive. And set your company apart in some way.

- Would you sign-up for such a service if it were to be offered?
|| Yes.

Thank you for your feedback which is appreciated. We are thinking of doing a testing phase with our service for only 9 hours a day, 5 days a week initially to see how it goes. This would probably go LIVE end of June, early July. Will keep you folks updated about it.

Thank you for your feedback which is appreciated. We are thinking of doing a testing phase with our service for only 9 hours a day, 5 days a week initially to see how it goes. This would probably go LIVE end of June, early July. Will keep you folks updated about it.

But your not different, your tech people are from India just like 90% of the other hosting support companies.

We have a development center in India to manage our design and development projects; however our call center staff are primarily based in Canada or USA.

We have a development center in India to manage our design and development projects; however our call center staff are primarily based in Canada or USA.

So far every company that i have seen that makes those claims are lying out there teeth and a large majority of all their call center staff are either overseas in India and the Philippines or they just move those staff to the US/CA and they are still Indians or Filipinos. I would love to be proved otherwise.

I for one would like to see outsourcing companies having an English (Brits) accent.

That way, the Americans can understand and so can the Asians.

I for one would like to see outsourcing companies having an English (Brits) accent.

That way, the Americans can understand and so can the Asians.
Lovely,

but 'which' British accent ?

and from my perspective, you might think about 'Germans' for any written 'English',
too many 'Young Brits'. are simply rubbish at spelling and grammar.

MACscr, you can contact us during our regular business hours and speak to one of our staff based in our Canadian or USA office. We don't discriminate employees, with that being said we do have Indians on our staff but none of which handle the Call Center Services section at the present moment.