Hello to all members in the forum.

I would like to bring your attention regarding the level of the code of SWsoft software. I am SWsoft customer and in the last 4 years I have made several purchases from SWsoft.
Some of the softwares which I bought from SWsoft:
Plesk for windows
SiteBuilder for windows
Virtuozzo for windows

The common for all the softwares which I bought is that in every software in last I have found a bug. We are not talking about minor bugs but we are talking about bugs which prevent from the software to do it's purpose.

In the 1st year (12/2003-2004) I admit that I didn't have much understanding in the hosting arena and the system softwares but after 1 year (2005) I have been studying alot and in last I found my self with high experience in the industry.

for time to time in the last 4 years I have discovered bugs inside Plesk Control Panel for Windows platform and reported about them to the developers of SWsoft Plesk Control Panel.

In the last period I have found a crucial bug inside
Virtuozzo for windows version 3.5.1 which prevent regalur usage of the software.
I have reported this to SWsoft and demand that this bug will be fixed in the current version of Virtuozzo.

The response from SWsoft was that this bug was resolved in the newer version of Virtuozzo and SWsoft will not going to fix the bug within Virtuozzo for windows version 3.5.1

Few days ago , again , I have found a bug inside SiteBuilder. and again I find my self making debug for vendor software which I didn't programmed and paid too much money but the software company (SWsoft) doesn't give a **** that it's responsibility to care for bug free software.

again , like every time , I reported on this issue for the support dept. and to the bugreport email and I got a response from the support dept. of SWsoft that if I would like to get a service I need to pay money.

So I am asking my self , which company can ask money for bug fix or because the documentation is not 100% providing all the information that necessary for using the software ?

regarding the SiteBuilder bug which I have found recently , you may see it on the following url:

I can't post url because I have less than 5 posts

and regarding all my post in the last 4 years you can just visit the forum and make a search after all post which user "igoldman" has created.

I can say only one thing. I suggest to everyone to think twice before purchasing any software from SWsoft.
SWsoft is making softwares with too much bugs , those software costs too much but the company doesn't care.
and regarding all my post in the last 4 years you can just visit the forum and make a search after all post which user "igoldman" has created.

I can say only one thing. I suggest to everyone to think twice before purchasing any software from SWsoft.
SWsoft is making softwares with too much bugs , those software costs too much but the company doesn't care.

You won't find much software directed for hosting or the internet that doesn't have bugs...

Although SWSoft/Parallels have their downfalls, like support for example, they do some great products.

The main Problem is that their support is so bad, it tarnishes them. But you may have to wait for Parallels to release updates on the products you have issues with..

For any bugs that you discover, do feedback to SWsoft or any vendor whom you find the bugs, it takes all of us to help keep the Internet secure by doing that.

For any bugs that you discover, do feedback to SWsoft or any vendor whom you find the bugs, it takes all of us to help keep the Internet secure by doing that.

I agree with you but I can report once , twice and even in 3th time but when it becomes as usual basis then there is a problem in the software vendor attitude.
After all , I am not SWsoft employee.
If there are so many bugs in one software then only one thinking can be taken :
The vendor doesn't care.

I agree with your frustrations, I encountered similar issues, previously I still had Web CC which was their Asian distributor to help. Nowadays, thank goodness I still had not encountered anything I can't fix yet. But given their dramatic growth, it is expected that they may not yet have consolidated everything.

For most of us, we aren't big users, I guess reporting is the only way to go, or google for some help. Hopefully once they get their acts together we may have the trusted and reliable control panels we had previously.

Although I'm frustrated with SWSoft's support on several products I own, I do have to agree with their philosophy of resolving problems.

Software today is very complex, and usually most companies are doing everything they can to fix bugs on a priority basis. The software developer I worked for often had 200-300 known bugs on the list at any given time and a development staff working full bore to resolve the most serious ones first, all the while battling off the marketing department pushing for new features to drive new sales, which, if not materialized the whole ball of wax falls apart anyway.

The bug fixes are grouped for a release, and then the team moves on to new problems. There is no logic to support going back to old releases and fixing them as the obvious path is to have the customer catch up to the current release. These patches are usually free so there is no reason for a customer to not upgrade.

SWSoft's problem is like that on Steroids. Two major development platforms, (Linux, and Windows), Interfacing to dozens of third party products, a constantly moving target with Microsoft Windows and the variety of server products they offer, and an extensive product line sold worldwide. I can't even think about their support issues without cringing. And no, I don't work for SWSoft or a reseller.

All that being said, I am getting very frustrated at their poor support for the products I own. It took over three months to solve a small PHP problem with HORDE that prevented it from working with IE. The resolution finally came when I accidentally discovered a HORDE Development team on IRC.

Just some thoughts

Kerry

I have reported this to SWsoft and demand that this bug will be fixed in the current version of Virtuozzo.Could be that's part of the problem. Demanding things rarely accomplishes anything.

The response from SWsoft was that this bug was resolved in the newer version of Virtuozzo and SWsoft will not going to fix the bug within Virtuozzo for windows version 3.5.1

That's quite common with most large scripts. You can't fix every old version otherwise you could be fixing 100 different versions.

Keep your license current and you can upgrade when bug fixes are released.

Additionally, demanding something from a company isn't going to get you anywhere but ignored by support.

No one said you had to try and write the bugfixes, just report them and they will get fixed. That's how most companies work. I don't think you understand that some companies have thousands or tens of thousands of customers and they can't please everyone at the same time.

For any bugs that you discover, do feedback to SWsoft or any vendor whom you find the bugs, it takes all of us to help keep the Internet secure by doing that.
Parallels doesn't care about this stuff, they've shown that in the past. Their philosophy on support and updates is to do as little as possible. When they're told that binaries they're compiling against are outdated and vunlerable, they respond with "we won't fix that problem".


Could be that's part of the problem. Demanding things rarely accomplishes anything.
Believe it or not, the customer has every right to 'demand' something like this. They paid for the product, no? Thusly, they have every right to demand that things be fixed. Right off hand? NO, a simple request should be made, but when it comes to the same request being made repeatedly, you must be firm with those, and, in some cases (especially with ignorant individuals such as paralells) demand things be fixed.

It's never good to start off demanding something, but when the company refuses to take action on something, then you have nothing to do but to demand it and take your demands public. Not wanting to back-patch prior versions of projects is just laziness, nothing more.