Can anyone recommend a server support company that can offer full server management for linux/cpanel as well as branded suport to the end users? They should be based in the US or Canada and offer a web based ticketing system as well as phone support answered in our company name.

There are companies who bill per ticket, so if you get a large commitment you can get some decent prices. Alternatively, you could hire a dedicated support team to answer your live chat/tickets, though I'm not very sure about phone.

There are companies who bill per ticket, so if you get a large commitment you can get some decent prices. Alternatively, you could hire a dedicated support team to answer your live chat/tickets, though I'm not very sure about phone.

I have to agree with you about the phone support. Not that many outsourced companies offer it. It is mostly ticket/live chat support. One of the solutions for you might be to go wtih a dedicated team that will work just for your company.

Take a look at SeeksAdmin (fast & professional).

http://www.seeksadmin.com/outsourced.html

If you're looking for somebody to do phone support as well, I'd personally recommend just hiring in your own in-house staff and setting up an asterisk server. It is the only feasible solution I can think of.