Well i had a dedicated server from Ultraspeedusa.com which was acquired by Burst.net. I paid setup costs US$400 in Dec 2000 for hosting beginning Jan 2001 at US$400/month. I paid my Jan and Feb 2001 hosting charges US$400 + 400.

The Problem
I cancelled my server in Feb 2001 last month and discovered i have been over billed again by Burst.net for US$1200. They said i didn't pay any of my bills but i did indeed pay them. Jordon Gross handled my billing and knows i paid in full and my bank statements show that i paid my accounts.

I notifed Burst.net on Feb 26, 2001 regarding this. And so far they have only refunded US$400 of the US$1200 acknowledging overbilling of the US$400 amount, but still they owe me US$800.

I have been directed from billing department to credit department to the sysadmin and it has stopped there with last correspondance being March 6, 2001 where Sean R. (who i believe frequents these forums) said he will give me an answer to what is happening on that day (March 6, 2001)

It's a week later now and i have emailed again on March 9, 2001 to see what's going on but all i am met with is an automated support ticket responses.

If Sean reads this my name is

George Liu @ webmaster@eva2000.com

and relevant Burst.net support ids

#2630 - Feb 19, 2001
#4484 - Feb 28, 2001
#4521 - Feb 28, 2001
#5785 - March 9, 2001

So anyone here know of a direct line of communication to Burst.net via email, phone, icq or fax, where i can get this resolved as quickly as possible rather than all these automated responses ? Seems some Burst.net email addresses removes their sender email address so i can't reply directly to a answer they gave :(

This really doesn't belong here, but since you posted it here, I have no choice but to rebut.

According to UltraSpeed USA records, you have a balance of $400 due prior to our acquiring your account. Then you were billed $400 for February service, which we provided. Although a rarity, we did accidentally double bill you for the February serve (flaw in software program caused it). When you notified us of this, you were promptly refunded the double billing...as you stated above. We requested info From Jordan Gross, ex-UltraSpeed USA owner, and he confirmed to us that the $400 prior balance was valid. As of this time you have not shown us any proof of payment to prove otherwise. If you send us a copy of a check, credit card statement, wire transfer receipt, or anything validating this you would be promptly refunded for such. As far as the newest billing for service BurstNET™ provided in February 2001, such is valid, and I have checked and we have personally never received any such payment for such than that we deducted rightfully.

Sean R.
BurstNET™

Although a rarity

LMFAO™

Same old Burst

Hmmm... If BurstNET did NOT acquire UltraspeedUSA's Accounts Payable, why do they feel they've acquired their Accounts Receivable. Not to get involved here, but if someone has a balance owing with UltraspeedUSA shouldn't they be working that out with Jordan and not BurstNET?

Just a thought :)

DaveC#: I am glad you find a serious billing inquiry amusing. Are you stating that our firm regularly and purposely doubles bills our clients? If so, I challenge you to find more than 10 clients, in our almost 5 years in the hosting industry, that this firm has double billed. Of course we would expect proof of such, not pre-fabricated information. BurstNET™ has had it's share of downtime and server problems in the past due to various issues (many outside of our control), but if there is one thing this firm has never been accused of, it is purposely over-billing/double-billing clients. You are basically accusing this firm of committing fraud, of which you have no basis to make such a statement. Such a claim is completely un-true, and isn't even based on an exaggerated occurance(s).

Sean R.
BurstNET™

tabernack: BurstNET™ did not acquire the accounts receivable of UltraSpeed USA...we are just collecting it..and forwarding the money to UltraSpeed UK. Reason being is not to confuse clients as to where to send payments to
After the acquiring date of February 1st 2001, all payments were to be sent directly to BurstNET™.

Sean R.
BurstNET™

Originally posted by BurstNET
tabernack: BurstNET™ did not acquire the accounts receivable of UltraSpeed USA...we are just collecting it..and forwarding the money to UltraSpeed UK. Reason being is not to confuse clients as to where to send payments to
After the acquiring date of February 1st 2001, all payments were to be sent directly to BurstNET™.

Sean R.
BurstNET™


Cool, thanks for the clarification Sean. :)

why not let them take care of collecting the money instead of you guys?

Because it wasn't alot, and it is too confusing to the clients to have to send payments two places. We would be getting payments not due us, and they would be getting payments that ew should have received. We just decided in the best interest of the clients, and to keep things orderly, that any payment from February 1st 2001 forward should be mailed to us for processing.

Sean R.
BurstNET™

Thanks Sean i replied to your email and will be faxing you my credit card statements with proof of payment for Jan and Feb 2001 hosting fees along with the setup fee i paid in Dec 2000 prior to starting hosting in Jan 2001.

I specifically remember paying Feb 2001 hosting cause Jordon Gross personally rang me up and asked me to quickly pay Feb 2001 hosting of US$400 through the ultraspeed site. I was confused and asked Keith from Burst.net support and he confirmed that that is correct procedure (see Burst.net support ticket #1834).

Fax sent to (570) 389-1855

hopefully this misunderstanding gets cleared up quickly.

Curious - was this resolved?

Well i should be getting US$400 + 300 of refunded back according to Sean's reply via email. They already refuned US$400 for the Feb accidental double billing.

Just need the remainder of the refund confirmed by Sean.

hmmmm still waiting on the rest of that US$700 to be refunded :(

Sean ?

That's the great thing about paying with credit card. If you are charged when your not supposed to be and a company won't correct the problem the CC company has to do a charge back when asked. It's a pain but you always get your money :)

[Edited by JeremyL on 03-18-2001 at 12:09 PM]

Originally posted by JeremyL
That's the great thing about paying with credit card. If you are charged when you supposed to be and a company won't correct the problem the CC company has to do a charge back when asked. It's a pain but you always get your money :) yeah i know.. but it's easier on both parties to resolve it without banking intervention and it's clearly just a mix up due to the change over when Burst acquired Ultraspeedusa.com

Just hoping the money is refunded soon - got bills to pay :(

I wouldn't wait myself, not a chance :) No matter what company it is, I've got nothing personal against Burst. You've given them several working days to resolve this matter and it has not yet been fully resolved, I'm sure it could be resolve in less than hour if they wanted to. I'm sure the they wouldn't be happy if it happened to them. Do the chargeback; it's not worth the stress of waiting and you've got no idea how long it will drag on for, if you like think of it as revenge for not compensating you (for the stress,phone calls etc..) as companies get charged $25 per chargeback I believe.

Yeah, in my own opinion, if someone double billed me and it wasn't refunded within 3 business days, I would call the credit card company. I think you also have to call the cc company fast because if you wait too long they can't do anything...

The matter was resolved, and the refund will be going thru shortly. Our billing staff does not work on Saturdays or Sundays, only Sales/Support are in.

MattF: "Revenge for not compensating you"? Why would George want to take "revenge" for us being honest and getting to the bottom of his problem? He knows he is getting a refund, and he has been very patient while we researched his problem. With larger hosts, things can actually take longer to process, for we have a procedure to follow (to keep things orderly), including paperwork going across various desks...If we had only 50 clients it would be a different story, because I would be doing billing, as well as my current internal operations job, and I could process it myself.

Sean R.
BurstNET™

is it me
or does BurstNET get dissed everywhere

I mean seriously, I said to my friend

"dude, check out these people http://www.burst.net they have some good prices"

then like 5 other people told me not to go with burst.net and how they are a terrible service, and seeing is how the person from burst.net i spoke to didn't know jack i wouldn't ever go with burst.net

i hear they are terrible

seems like it too
;/

Originally posted by node9
is it me
or does BurstNET get dissed everywhere

I mean seriously, I said to my friend

"dude, check out these people http://www.burst.net they have some good prices"

then like 5 other people told me not to go with burst.net and how they are a terrible service, and seeing is how the person from burst.net i spoke to didn't know jack i wouldn't ever go with burst.net

i hear they are terrible

seems like it too
;/


Burst have managed to get themselves the second worse reputation in the webserver hosting business IMVHO.

LOL

IMVHO = ?

yeah
that guy from burst.net (sales rep) was dumb as hell

i'm sorry but he started explaining to me what E-MAIL was

so i hung up while he was talking

heh

Originally posted by node9
LOL

IMVHO = ?

yeah
that guy from burst.net (sales rep) was dumb as hell

i'm sorry but he started explaining to me what E-MAIL was

so i hung up while he was talking

heh


IMVHO = ? In My Very Humble Opinion

node9: The larger of a host you get to be, the more of a target you become. BurstNET™ is probably one of the top five largest hosts that frequents this board and taking active particitation in it, so we seem to take alot of abuse from some members. All it takes is a few members to post derogatory statements, whether having some truth or being totally fabricated, before rumors start to spread. Add to that some individuals being unhappy with our True Hosting buyout, (regardless of the fact that we completely turned their service around) and that adds fuel to the fire. Also, back in the day, approx late 1998 and early 1999, VDI wasn't very well known. BurstNET™ was also the largest VDI based host at that time. When VDI had their initial problems with their Qwest DS3, BurstNET™ took most of the blame and bad press. There was a 24 hour downtime I remember two summers ago, when Qwest botched up VDI's routing...BurstNET™ got a huge bad rap about it, mostly because VDI was not known about. Since then VDI has come into the limelight more, and BurstNET™ has grown enormously. With the other days' 10 hour downtime, we managed to loose only two small clients, because our clientele realized it was VDI that was down, and not BurstNET™. We have made great strides in uptime, quadrupled in staff, and increased our support levels immensly. But there are always going to be those individuals that want to take you down, regardles of the current level of service that you provide, based on past issues/reputation. BurstNET™ has survived the web-hosting industry almost 5 years now (10 year business anniversary coming up in a couple months), and is approching 5000 clients rapidly...obviuosly we must be doing something right.

Hope that explains things a little bit for you...

Sean R.
BurstNET™

More host bashing from you people.
Will this ever stop?

Looks to me from reading this thread that burstnet handled this issue professionally and quite well.

If you are going to state something bad about a host, atleast back it up with an intelligent statement. Bring a valid gripe or complaint to the table.
Some of the statements above are just obvious host-bashing.
They serve no point but to show your obvious lack of respect for the true purpose of this forum.
Keep it clean.

hostpolica

Heres my proof
http://www.webhostingtalk.com/showthread.php?threadid=7185

Back when I actually thought Scriptkeeper was *the* best thing since sliced bread, Burst was tops. Recommended by everyone all the time.

Unfortunately for them, as Sean said, VDI had some major issues (we'll call them), - I was a client at the time. They took heat for it and fell hard. You could say their repuation has suffered on the boards since then. Then True Hosting...

***** is another that doesn't fare well on the boards. Just be glad it isn't you and try not to bash the heck out of hosts just for the fun of it. If it is warrented then of course, tell your story, but too often the boards only portray the negative aspects of a host. There are far fewer success stories.

The nature of the beast I suppose.

Originally posted by Chicken
Back when I actually thought Scriptkeeper was *the* best thing since sliced bread, Burst was tops. Recommended by everyone all the time.

I know. Ahh, the memories.