How many of your customers are still hosting with you beyond 12 months, assuming you have good uptime and good support?

99%

<sarcasm>Watch as the BS piles up</sarcasm>

?

??? :)

I would tend to agree. Probably ~97% if your service is good. The other ~3% will leave due to non-service related reasons.

> 99% here. Generally all those that cancel leave because they found a cheaper deal, not because of service issues.

Many thanks.

skeptical (haha)

lol @ all hosts

Most cancel after a short time if they find they're just not right for your services. Those that stay; tend to stay for for the long haul. So, since the question is "How many of your customers are still hosting with you beyond 12 months" I think you would find that a high percentage. As most hosts aren't going to factor in the ones that leave within the first month.

All six of mine are still here, so 100% :D

Bailey. Life on the net wouldn't be the same without you.

Spunky. I mean just spunky I say. ;)

If your service is good then 95% will carry on next year.. Otherwise you will loose 15% of them anually.

:pimp: What are you guys smoking?

I agree with some of the others, I can feel the BS stacking up now.:D

Also note that the average life of a web site is about two years. Regardless of satisfaction with the host people/businesses change and move on unless they too are succeeding in a positive way..

Good point made by Deb. Some websites are set up and used for a while but then the customer wants to try something new because his idea hasn't worked or whatever. We have found that these customers are not dissatisfied with the service and often return when they have their next 'idea'. So you can sometimes lose a customer and then gain another one.