Ok, we have always read the good or the bad aspects of a particular host.

Well this thread is for Web Hosts to post their points which are not considered satisfactory by a potential client. Those points can be technical or non-technical in nature too.

Lets see how many of you can post their disabilities.... :)

I have had it pointed out that the name of my hosting biz is quite offensive to people in the UK. So the name ShagHost would not be considered satisfactory by a potential UK client.

Happy August Bank Holiday weekend :smokin:

"Shag" hmm i think its kinda kool...but well may be not for everyone.

Originally posted by ShagHost
I have had it pointed out that the name of my hosting biz is quite offensive to people in the UK. So the name ShagHost would not be considered satisfactory by a potential UK client.

:smokin:

:laugh: :laugh: shagadelic!


Looks like ppl don't like my page...dunno why :bawling:

Groovy Baby ;)

Our most recent requests are for 24/7 live telephone support. We currently perform call backs but some clients prefer an immediate answer/response via voice instead.

My webhosting company has no servers which I consider a small issue, but we are working on resolving this technicality.

We also have no staff, no name, no skills or anything... Oh hang on I don't have a hosting company.

We are also looking to provide 24/7 phone support because of its frequent request by clients

24/7 phone support is going to be expensive if done right.
I bet to support that one's rates would have to start at
about 20.00 a month.

JFWS

Originally posted by Deb
Our most recent requests are for 24/7 live telephone support. We currently perform call backs but some clients prefer an immediate answer/response via voice instead.

Hello,

Well Im just wondered why when people ask or in need of something, it should be done just *NOW* . Can't wait 30 minutes, an hour , so on.

We are all humans, we need it NOW ! Impatient :)

Originally posted by HeadMaster


Hello,

Well Im just wondered why when people ask or in need of something, it should be done just *NOW* . Can't wait 30 minutes, an hour , so on.

We are all humans, we need it NOW ! Impatient :)

Well, if someone is selling goods/services from their website, every minute of errors or downtime that goes by, they are losing money. They can't afford to wait 30 minutes or an hour.

Originally posted by ShagHost
I have had it pointed out that the name of my hosting biz is quite offensive to people in the UK. So the name ShagHost would not be considered satisfactory by a potential UK client.I’m from the UK and I don’t find it offending, a web host’s name would not really influence me whether I would host with them or not.

‘ShagHost’ stands out from the crowd :stickout

We have also had requests for 24/7 telephone support (free phone), but the running and ongoing costs are way to much it would mean us having to increase prices, and I don’t think our customers are going to be really happy paying more :)

Originally posted by tribby


Well, if someone is selling goods/services from their website, every minute of errors or downtime that goes by, they are losing money. They can't afford to wait 30 minutes or an hour.

Hello,

I do agree with you. Well said.

But lets say they have a question, or they just want a module to be installed to one of your servers, even this feature is not supported by hosting company, however you are respecting your client, and doing a favor. But they don't even understand that.

Our technical dep. staff is having this problem at the moment. We always try to help our clients with anything we can, but it should just be done NOW !

From my own calculations it would run between $20,000 and $30,000 per month to offer true 24/7 phone services in an educated and responsive way. (e.g. it would take a whole lot of those $20/month accounts to support it)

I believe phone services can be a great thing! Especially for sales, but I do not believe that it's always the best thing for support. Regardless of that, it is something we too hope to be able to accomplish at some point in the future. Until then, I would rather my clients receive fast solution-based email as well as voice mail and a call back in a timely and educated fashion as advertised, than to receive busy signals, long hold times, or no answer at all from a host claiming to offer 24/7 telephone support. This is why I feel it's best to explain when it is not offered since claiming that it is, if it truly isn't, can be far more deviating to the business.

Phone services are something that should wait until it makes sense to take on that type of expense as well as ensuring you have grown large enough for the phones to be active so you are not spending money to keep a person sitting there starring at a dead phone.

Just my 20 cents on the matter...

im a web developer my self im out of my office like constantly i just have a phone line that is at my office (which is a 1-800)redirect to my cell. it seems to work really well i carry my cell with me everywhere. so basicly i can provide pretty good support. maybe its not professional but it may work for some small companies

Originally posted by ForumsAddict
Ok, we have always read the good or the bad aspects of a particular host.

Well this thread is for Web Hosts to post their points which are not considered satisfactory by a potential client. Those points can be technical or non-technical in nature too.

Lets see how many of you can post their disabilities.... :)
I am always looking at my business in that light, looking for weaknesses etc. Everything we do and are doing is in a constant state of evolution or "growth towards betterment". If there was 1 thing right now that I'm not 100% happy with, it's our client database. I mean it's good but I'd like it to be much better. This will happen over time but I think it needs a bit of a push right now to get it to a higher level to keep improving etc...

I too have had people ask for phone support. People have called the number listed on whois or actually looked me up in the whitepages. Now I can think of a few cases where it was a valid call however a few of the people could have saved some time by checking the FAQ, lol.

According to reviews people have submitted to me the only issue theyve given me is one person said that the sign up process was slightly confusing, so I streamlined it a bit:)

This is a great topic for a change on WHT:-D Some people may hesitate to post their weaknesses however this is a great thread to review yourself and fix some things if needed:)