hopesfall
05-07-2008, 05:18 PM
When I decide to buy a reseller account, how many people would I need for handling support issues? This is for when I just am starting out....I really don't know if I would need more than myself.
![]() | View Full Version : Help with reseller account hopesfall 05-07-2008, 05:18 PM When I decide to buy a reseller account, how many people would I need for handling support issues? This is for when I just am starting out....I really don't know if I would need more than myself. newserversnow 05-07-2008, 05:29 PM I'd start with just yourself and build out according to volume. Good luck. Steve NewServers ReadyRick 05-07-2008, 05:45 PM I agree with Steve. Build out according to the amount of work. With the right setup, you may find yourself able to handle the majority of the load for a great deal of time. hopesfall 05-07-2008, 05:55 PM I'd start with just yourself and build out according to volume. Good luck. Steve NewServers Would this require me available for customers basically 24/7? rnavarro 05-08-2008, 02:51 AM There are reseller account offerings that include end user support. Innohosting.com comes to mind for this, great host. I've used them before =) newserversnow 05-08-2008, 09:26 AM crshman: thats a good avenue as well. hopesfall: If your plan is email only support, you will need to communicate your SLA for ticket responses. Many of the larger hosts only have 24 hour SLAs for ticket turnaround. |