Hi guys and gals, I'm a reseller noob, just started last week. (Site isn't even all the way finished yet, heh. Just wanted to say hello to everyone...been browsing the forum for a couple days and learned a lot from ya'll so far.

My question or solicitation for advice is this. Sorry if it was already answered, my eyes are buggin out right now lol.

Since this is obviously a part time deal for me right now, I do have a full time job that eats up most of the day. I do have a few hours each evening to devote to my clients (if I ever get any lol). Can't afford the live chat, etc, just yet. How badly will not being available 24/7 affect me at the moment?

Thanks in advance, love the forum.

V/R

If your hosting provider manage their servers carrefully and fix issues quickly when most of your customers may not need fast support(if you have not many customers). But most people want to get fast support and want to resolve the problems quickly. Also peoples don't receive an answer of their questions quickly when they maybe go to another company(so you lose them). If you have not many time to work this job when you maybe look for a reseller hosting provider that has end user support such as Resellerzoom. So they can answer your customers' questions instead of you.

yes indeed :)
the knowledge is basicly , so it's really good system :)

I'd say for the most part if you have a stable hosting experience meaning no down time or slowness people hardly ask for support. So I think a reseller without 24/7 support may be fine. Of course there is always the option of using a host who offers end user support.

It wouldn't be too much of a problem to start off with.

To be honest, that is exactly how we started several years ago ;)

Of course, after a while, when you get more and more customers, it comes to a point where you no longer can afford to not have 24x7 support. Plus, if you intend to keep your daytime job then you'll have to look into getting some support staff as well, as you will run out of time when your business becomes bigger.

But I'd say go for it, you have nothing to lose. Just make sure that you have a stable server which won't give you too many headaches ;)

The only problem I can see is if you get a client from another country who is wanting something while you are working or asleep. There are providers who will support your clients if your not available. You will need so see if your provider does.

Hi guys and gals, I'm a reseller noob, just started last week. (Site isn't even all the way finished yet, heh. Just wanted to say hello to everyone...been browsing the forum for a couple days and learned a lot from ya'll so far.

My question or solicitation for advice is this. Sorry if it was already answered, my eyes are buggin out right now lol.

Since this is obviously a part time deal for me right now, I do have a full time job that eats up most of the day. I do have a few hours each evening to devote to my clients (if I ever get any lol). Can't afford the live chat, etc, just yet. How badly will not being available 24/7 affect me at the moment?

Thanks in advance, love the forum.

V/R

As long as your users know that support will not be instant, I think you will be fine. There are still many paid hosts that do not offer phone support, instead offering email support with a 24-hour response guarantee (which is, of course, plenty of time). These hosts do very well in their own niche.

I appreciate the replies. Now I'm not so worried starting out!

Thanks guys and gals. Hopefully I'll be able to get to know everyone a bit better in the coming months.

The only problem I can see is if you get a client from another country who is wanting something while you are working or asleep. There are providers who will support your clients if your not available. You will need so see if your provider does.

Laci offers sound advice as usual.

dadss look for a reseller web host which offers end user support.

Here's a rough idea of how it works:
1) Your reseller web host will help you install your own helpdesk software on your website.
2) Some web hosts include ClientExec or WHMCS for free or for a small licensing fee.
3) Your clients submit support tickets via your website helpdesk or e-mail.
4) Your reseller web host receives the ticket and responds to it using your companies identity.

Reseller web hosts which offer end user support are around $15-$25 per month.

Does that sound like something you'd be interested in?

I know that innohosting offers end-user sales/tech support included with their plans. They also offer clientexec or whmcs. Great company. Can't go wrong with them.

Reseller web hosts which offer end user support are around $15-$25 per month.

Does that sound like something you'd be interested in?


That sounds really good at the moment

That sounds really good at the moment

http://www.flyhigh.net also offers this.


And thank you RossMan for the compliment ;)

http://www.flyhigh.net also offers this.

OP if you sign up for flyhigh.net remember to check the reseller hosting offers (http://www.webhostingtalk.com/forumdisplay.php?f=130) forum for a 25% off coupon :)


And thank you RossMan for the compliment ;)

You're welcome :)

OP if you sign up for flyhigh.net remember to check the reseller hosting offers (http://www.webhostingtalk.com/forumdisplay.php?f=130) forum for a 25% off coupon :)



You're welcome :)

they also have their promo on their forum

The whole thing depends a lot on the market you go for, the expectations of your customers.

If you go for seasoned webmasters or the WHT crowd, 24/7 support will probably be expected. If you go for the small mom and pop shop around the corner, wishing an online presence, it may not be the most important selling point.