Hey All

This is the story.

On monday I decided to use namecheap.com to register my domian name, so I used their step by step billing program. I then decided to pay by Visa debit card Electron (UK), it then failed so I thought ok fair enough lets try paying via paypal as they have that option that allows you to transfer funds from your payapl account into your namecheap account so I did that and successfully paid and registered the domain name, here is some proof.

Namecheap.com Order Summary
Date: 4/24/2008
Dear Joe,

Thank you very much for choosing services offered by Namecheap.com. The following is the summary of your order.

Order Details

Order Date: 4/24/2008 6:01:12 AM Order Number: 1320648 Transaction ID: 1439143 User Name: jmoore111 Payment Source: FUNDS Initial Charge: $9.29 Final Cost: $9.29 Total Refund: N/A Refund Transaction ID: N/A Refunded To: N/A TYPENAMEQTYYRSPRICESUB TOTALREGISTER domainhere.com1 1 $9.29 $9.29 WHOISGUARD Free With domainhere.com.-Promotion 1 1 $0.00 $0.00 Sub Total$9.29 TOTAL$9.29 Additional Transaction Details

Order # 62.171.194.45-ORDR:1320648-TRAN:1439143 Approval # CODE-FUNDS Web Hosting Customers:
If you have purchased web hosting, please note that it will take up to 6 hours for the account to be provisioned. We setup accounts manually (due to fraud checks). Once the package setup is complete, you will receive a welcome email with IP address and hosting account information.

SSL Certificates:
If you have purchased an SSL certificate, please go to the SSL lising page (http://www.namecheap.com/myaccount/ssl-list.asp?from=summaryemail) and click on the 'Activate Now' link to enter your CSR. Please see help to find instructions on how to create a CSR or install the certificate on your server. http://namecheap.simplekb.com/kb.aspx?show=article&articleid=53&categoryid=24

Domain Transfers - EPP Requirements:
If you are transferring domains into Namecheap that require EPP (ex: com, net, org, biz, info, us, mobi, cn) you will need to provide us with the EPP code for those domains. Please obtain the EPP code from your current registrar. Once you have the code, go to the transfer status page (http://www.namecheap.com/myaccount/transfer-status.asp?from=summaryemail) and click on the domain you are transferring into Namecheap and enter the EPP code (Link will not be present if that domain doesn't requrire EPP). You will also be notified by Namecheap via email if EPP is required. Please note that the transfer can proceed only after EPP code is provided to us.
Note for domain renewal: Please note that .eu domain renewals doesn't happen immediately. It will take up to 24-48 hours for the domain to be renewed and reflected on your account. Please don't try to renew your domain again as it may not be extended properly. Please wait for 48 hours before trying again unless an error occurs and you were explicitly requested to try another time. The new expiration date will show *only after* 48 hours. If there is any problem with the renewal, the funds that you paid will be refunded back to your namecheap account and you are required to try again. We apologize for the inconvenience.

Please note that if there were any refunds, the amount was refunded to your Namecheap account even if you paid using a credit card. You will be able to use the funds again for future purchases or retrying the current item. If you have any problems or questions, Please contact us with the above information.

Thank you,
Namecheap.com Team and some more

Dear Cobra Internet,

This email confirms that you have paid UnifiedRegistrar (Support@NameCheap.com) $10.00 USD using PayPal.

The exchange rate for this purchase is 1 GBP = 1.92667USD

Payment Details
Transaction ID:<img alt="" border="0" height="5" width="1">5SJ17640AF6178522Item Price:<img alt="" border="0" height="5" width="1">$10.00 USDTotal:<img alt="" border="0" height="5" width="1">$10.00 USDOrder Description:<img alt="" border="0" height="5" width="1">Add Funds to Account (ADD-FUNDS:JMOORE111)Item/Product Number:<img alt="" border="0" height="5" width="1">JMOORE111Buyer:<img alt="" border="0" height="5" width="1">Cobra Internet

It may take a few moments for this transaction to appear in the Recent Activity list on your Account Overview.Business Information
Business:<img alt="" border="0" height="5" width="1">UnifiedRegistrarContact Email:<img alt="" border="0" height="5" width="1">Support@NameCheap.com
If you have questions about the delivery and tracking of your purchased item or service, please contact UnifiedRegistrar at Support@NameCheap.com.


Thank you for using PayPal!
The PayPal Team

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PayPal Email ID PP120now I was abale to access my domian name since it pointed to namecheap, so I knew it was working ok.

then a couple of days later I try to login to my namecheap account and it says my account had been locked. there response is shown below.

Dear Joe,

Unfortunately, your account did not pass our fraud verification process. We will need further information in order to activate your account.

Please supply us with a valid phone number and the best time to call you (within normal business hours, US Pacific time) so we will be able to discuss this.

There is no need to be alert, as we always ask this kind of information in order to activate accounts that have not passed our fraud verification process. This is done in order to protect our current customers and any future customers, like you, from malicious users.

We're looking forward to your reply.
-----------------
Regards,

Marina S
NamecheapHosting.com

Ticket DetailsSo now my domian has been unregistered and returned to the public domain :( and they never refunded my $10.00 back to my paypal account.

so whos in the wrong? me or them, IMO I think it is them

IMO, they are simply acting based on the results of their fraud detection process. Obviously something triggered an alert. Why don't you just comply and get it worked out? It's not like they took your money and ran. :rolleyes:

BTW, you should think twice about what you say in your thread titles. Me thinks you are far too harsh with this one. They did not "rob" you.

Vito

they have taken my money lol, and the domian that I registered has been unregistered and the money that I used to pay for the domian name they have not giving me back, I would not be angry if they kept my domain name still active but locked my account and resolved the issue that way. but nope they unregistered the name kept my $10.00 so I paid for something that somone else can reregister.

and I dont understand where the fraud came into it lol I am not that type of person I have applied to become a police officer in the UK.

Yes sometimes Visa Electron cards dont work on some sites. so I paid in the end using paypal

Hello Joe,

We have received one ticket concerning this issue which was yesterday afternoon and the reply above was the last response.

Has anyone at our company denied you anything in regards to your request for your funds? No, absolutely not, yet your first thought is to come here and post that we are trying to rob you?

We asked you to provide further identification so that we could unlock your account. This was after your transaction raised red flags and we put in a call to verify before we locked your account.

edit: I see you have been in further contact with our live support techs and they are handling the issue. Next time please try to be more patient before you throw accusations like the above around.

I dont think you all understand what I am trying to say.

1) I registered My domian name paid in the end using paypal
2) Domain name registered successfully tried it out and it pointed to your pointer page, I checked the whois as well and it was regiseterd to me etc..
3) couple of days later you lock my account and unregister my domian name so any one can register it now

that is why I am angry mainly that somone can reregister my domian name and I transferd funds from my bank account using paypal to pay for it.

this is where I am getting confused about the fraud situation.

4) I would ask kindly can we sort this out via email since I am in the UK it is easier I find

5) and what was the exact reasson for the fraud status was it my card as it is a Visa Electron

at the end of the day you got your money everything went though ok according to your end and paypal end.

And I dont believe that I tried "Fraudulent conversion and obtaining money or property by false pretenses" according to deffinition of fraud, I did everything legit

Joe,

You provided an invalid phone number when you signed up with us. This is a direct violation of our terms of service. Your transaction also raised other red flags that we will not go into details about.

What exactly did you expect us to do in this situation when you were the one that provided invalid information?

We have a set time frame that we have to delete a domain name. We either have to take action or eat the costs. We cannot afford to take chances in these cases.

Hi Rich can you confirm the number that I signed up with?

Some people are impatient like that and don't want to try the proper support methods before running into the woods crying 'bear'.

I've had issues where namecheap screwed up, and they always admit it and fix it. You've GOT to give them time to do this though. A couple days? Not time for running into the woods in this case. Give THEM time to work the issue out.

Richard's very reasonable, and namecheap is very good at what they do. Like he said, they've got a very limited time in which to cancel the domain, or eat the cost. Of course, as a low cost provider, they're not going to 'eat the cost', because that is passed on to those of us who love them as I do ;). They're smarter than that.

Fraud is fraud. Not sure why it took a few days to catch up with you, but it's still fraud anyways. When an account is at risk for 'fraud', it's also at high risk for 'chargebacks', which make fraud just that much more of a pain, because THEY usually entail a 30-50 charge, on top of the initial $9 charge. Thusly, yes, the provider needs to be careful of fraud.

Namecheap was just acting responsibly here. Give them time to do their jobs properly, without running into the woods and screaming 'bear'.

Dont get me wrong I like Namecheap and have used them in the past many times, And I have not done anything wrong, and Like I said I have used them in the past and never had this issue.

I am paypal verified, and still waiting to know the exact reasson why I have been suspected of fraud, I have probably had more security checks than most people on this forum and all are clean. those security checks are for the police, security check for working at a school etc..

Joe, it makes me crazy to see people so irresponsibly making accusations as you have. YOU entered invalid info when registering your NC account, which is a breach of their terms. What did you expect them to do? Eat the charge on the domain name when YOU breached TOS??? :confused:

If you have used them in the past, and have been happy with their services, it defies logic why you would rush here to create a thread titled Namecheap.com robbed me!!!. Such an inflammatory accusation does not win you any points in the public arena. Get a grip, take a breath, and deal with it responsibly.

Vito

Closed by request.