Who else is sick and tired of 1and1's fraudulent domain sale tactics, sending the account to collection agency without notifying the user or providing the user with an initial invoice, refusing to cancel domain name, and then refusing to credit account or unlock it. They even send bills once the domain has been trasnfered to another registrar.

I know there are others who are having problems with them, just not worth their time to deal with it. I say we start a class action lawsuit. Who else is with me?

Feel free to post your problems that you've had with them.

FYI 1and1 owns 1and1sucks.net haha

1&1 were fine when I was with them (6 months ago). Just be sure to unlock your domain yourself before your hosting expires.

I was only there for 3 months which I paid upfront, though, so billing after the initial period may be different.

This is not the only time ive heard horror stories about them.

I had a collection agency letter sent to me, well my Mother as I had had the domain for a rather long time when a card became expired.

They sent the letter to me before contacting me; then seemed to claim that they had not sent the letter from the collection agency.

Nick

I have had so many problems with 1and1

I would love to be part of a class action against them....

Their business practices are very poor. They charge people a year in advance when they try and transfer domains...and other shady things.
I recently wanted to transfer domains .......All of my domains were up to date....they charged me $2,000.......when I refused to pay it they turned it over to collection agency...
Google them and see how many others this has happened to.

They need to be stopped!

In the fall of 2007, a friend and I where going to start a small local website. We found 1&1 which offered cheap hosting with all of the server specs that we needed. I purchased 6 months of hosting from them using my CC. Unfortunately our website did not last any longer than a few months, and by the time those 6 months where up I no longer needed the hosting. Thinking that the host would simply expire (unless I authorized another payment) I just let it go, only to see a charge for another $29.95 on my bank statement.

I called them, and was sent to cancel.1and1.com (a URL that is suspiciously absent from their website) and followed the instructions to cancel the account. I requested that the site be canceled at the next billing date (figured I could use it as a development server or something since I had already paid for it).

In January of 2008 (1/22/2008 to be exact) I received yet another charge from them! I called again explaining my situation, and said I had tried to use the online cancellation form but apparently the account was not canceled. The customer support representative requested information from me, and verified that he had personally canceled the account and that I would be receiving a full refund. I was satisfied (at the time) and rather naively forgot about the whole ordeal.

Today (July 22, 2008) I received ANOTHER charge for another 6 months of hosting. Keep in mind I haven't used this account since January . . . I requested a refund for January - July (as I didn't want, nor did I use this account). I was told my name wasn't on file and therefore I couldn't cancel it. Despite the fact that I was told the account was canceled twice, and I had the credit card information, billing address, and security questions (among other things) to prove I was the owner of the account.

One representative in particular even yelled at me, and basically told me I was incompetent. So I asked to speak to her supervisor. Her supervisor wasn't any more helpful and he told me: "I will not be canceling your account and I will not be giving you a refund. I'm not continuing this conversation" and hung up on me.

I have filed a credit dispute with my bank, and had to change my credit card number to prevent them from charging me again. I also filed a complaint with the BBB (not surprisingly they have an 'unsatisfactory' rating there), The Federal Trades Commission, and sent a letter to the Attorney General.

I'll back any action against 1&1, their business practices are absurd.

I've been screwed over by 1AND1 also for the same reasons mentioned in this thread. PLEASE include me in any class action lawsuit. I'm willing to give testimony or do anything else to take this law-breaking company down.

E-mail: loveacrossborders (at) gmail (dot) com

I have no experience with 1&1, so I can't comment on their services, but I did find this interesting little clause in their Terms & Conditions (http://order.1and1.com/xml/order/Gtc;jsessionid=8145031CEE3189DD82D0FF9A6790BC98.TC60b?__frame=_top&__lf=Static):

21.5

Neither you nor 1&1 may be a representative of other potential claimants or a class of potential claimants in any dispute concerning or relating to this Agreement, nor may two or more individuals' disputes be consolidated or otherwise determined in one proceeding. YOU AND 1&1 ACKNOWLEDGE THAT THIS SECTION 21.5 WAIVES ANY RIGHT TO PARTICIPATION AS A PLAINTIFF OR AS A CLASS MEMBER IN ANY CLASS ACTION

Interesting, wot? :)

I have no experience with 1&1, so I can't comment on their services, but I did find this interesting little clause in their Terms & Conditions (http://order.1and1.com/xml/order/Gtc;jsessionid=8145031CEE3189DD82D0FF9A6790BC98.TC60b?__frame=_top&__lf=Static):



Interesting, wot? :)

That's actually very interesting. Is that legal? I mean, if you have reason to file a class action lawsuit after the fact would this prevent you from actually filing it?

In either case, they are a terrible company . . . they 'processed my refund' but as of yet I haven't seen it. I'll give it a few more days.

it will be best to let the lawyer determine if there is any exceptions to that clause

in my country, the sale of goods act determine that a buyer has the right to expect reasonable quality in the goods (or services) received

from what that was posted here, it appears that the service is 'unreasonable'...still a preliminary consultation with a lawyer might be useful to determine if there is any case

besides if you have actually cancelled your account and you have the documents to prove it, and they proceed to charge your account again and again, it will be at best negligence, at worst fraudulant.

Man, when will 1and1's reign of terror end? They've been rampaging through the hosting industry for years now destroying peoples web sites and nobody has been able to touch them.

it will be best to let the lawyer determine if there is any exceptions to that clause

in my country, the sale of goods act determine that a buyer has the right to expect reasonable quality in the goods (or services) received

from what that was posted here, it appears that the service is 'unreasonable'...still a preliminary consultation with a lawyer might be useful to determine if there is any case

besides if you have actually cancelled your account and you have the documents to prove it, and they proceed to charge your account again and again, it will be at best negligence, at worst fraudulant.

Yea. As I already stated I canceled twice . . . I had a 6 month contract, so after my first cancellation I simply forgot about it. Neglecting to keep any emails that verified my cancellation. 6 months later I was charged again . . . I called to cancel by phone, they verified my cancellation (this time no email or paper work) and I was charged AGAIN! This time I saved ALL paper work, customer service names, times . . . etc etc. Still no refund :/ I wouldn't think to much about it, but I've spoken to a few people who where 'given a refund' only to never actually get said refund.

Warez is good with them

Warez is good with them

Is that supposed to be a positive point?

Yes as most warez hosting won't last a heck as 1and1!

Gofree, I think Dolbz was trying to pointing out that Warez sites aren't exactly legal!! Regardless if 1and1 host them or not!

Add me to the list.

I'm still waiting to see what ICAAN says.

http://reviewsofcompanies.com/category/companies-i-had-problems-with/1and1com-they-are-so-bad-they-deserve-their-own-category/


Michelle

I'll not be a part of any class action lawsuit but I wish you all luck - I had the letters from a collection agency 7 years ago and even endured my primary domain name pointing to another entirely different website for 3 months. Of course, they hadn't done anything wrong and it was all my fault. A letter from my local MP sorted it eventually.

Let's face it, 1and1 can do anything they want and they are above the law and bad press and/or reviews will do nothing for the cause because they have loads of money to spend on advertising and lawyers. Kind of like some broadband suppliers in the UK at the moment; no names mentioned, cough, AOL.

Like I said, though, GOOD LUCK!

Sincerely, Richard.

Gofree, I think Dolbz was trying to pointing out that Warez sites aren't exactly legal!! Regardless if 1and1 host them or not!

Yup since warez sites aren't legal I think 1and1 will fit right in with them. 1and1 is a joke someone with a nite BN can just keep taking them down ;)

I have no experience with 1&1, so I can't comment on their services, but I did find this interesting little clause in their Terms & Conditions (http://order.1and1.com/xml/order/Gtc;jsessionid=8145031CEE3189DD82D0FF9A6790BC98.TC60b?__frame=_top&__lf=Static):

21.5

Neither you nor 1&1 may be a representative of other potential claimants or a class of potential claimants in any dispute concerning or relating to this Agreement, nor may two or more individuals' disputes be consolidated or otherwise determined in one proceeding. YOU AND 1&1 ACKNOWLEDGE THAT THIS SECTION 21.5 WAIVES ANY RIGHT TO PARTICIPATION AS A PLAINTIFF OR AS A CLASS MEMBER IN ANY CLASS ACTION

Interesting, wot? :)

thats actually total BULLSH@T. in ANY country.

noone can enter clauses to ANY kind of agreement or contract that may void people's legal rights to sue.

in many countries, such clauses void the ENTIRE contract, if the contract doesnt contain an additional clause saying that in case a part of contract is not compliant with the law and void, rest of the items will still be valid.

that language is just put there to scare off those who are ignorant. noone can put a clause in anything and take your right to seek justice away from you.

We are also victim of this worst company, we are in India, suppose if this company is in India surely i might have arranged some people and thrashed their office without doubt.

Their practice of selling domains by forcing, not allowing to change to other domain registrant are totally illegal, i dont know why people from their country allowing this sort of companies to exist, if any thing happens here that company director might be in hospital many years before.

I know the way i wrote this thread is wrong but its my actual thinking about this company, please people in abroad try to do something to stop that company.

It looks like no one is doing anything about them & one of the reasons, is b/c no lawyer will take on the case unless there is a lot of money to be made off of them & whenever is complaining about $10, $30, even $100, it's not worth their while to start a class action law suit.

The other day a woman at ICAAN hung up the phone on me after I accused ICAAN of doing nothing to stop 1and1 & how complaints about 1and1 to ICAAN date back as far as 2005, so I'd say that ICAAN is either being paid off, or they are just making too much money off of 1and1 to care.

They also said I couldn't do anything b/c (get a load of this excuse) 1and1 technically owns my domains since I have privatization & so the contact info points to 1and1, not me.

Everyone knows that privatization is just a feature & in NO WAY means that the company it's pointing to owns the domain, but this seems to be a great way for a fraudulent registration company to get a hold of your domains & keep them after YOU PAID FOR THEM.

Lovely

Dindi, what did they do to you? I didn't know they have a sister company in India. Did you register domains with 1and1?


Michelle

They also said I couldn't do anything b/c (get a load of this excuse) 1and1 technically owns my domains since I have privatization & so the contact info points to 1and1, not me.


Under ICANN rules, the registrant is the one listed as Registrant, if you use a Private whois service, the legal registrant is the privatization service, and NOT YOU, you MAY BE (and may not be) the owner based only on a private contract between you and the private whois service company, you are giving the ownership to other company that promises you to give the ownership back to you when you wish, but in fact, the legal registrant is the one in the whois.

According to ICANN rules you have no relationship with the domain, put your name and address in the whois and you'll be the real registrant.

Under ICANN rules, the registrant is the one listed as Registrant, if you use a Private whois service, the legal registrant is the privatization service, and NOT YOU, you MAY BE (and may not be) the owner based only on a private contract between you and the private whois service company, you are giving the ownership to other company that promises you to give the ownership back to you when you wish, but in fact, the legal registrant is the one in the whois.

According to ICANN rules you have no relationship with the domain, put your name and address in the whois and you'll be the real registrant.

Interestingly, ICANN's registrar accreditation agreement states registered name holder, and not registrant.

They dont have any sister company in India if its there i might have done everything to them.

I had registered online only.

1 and 1 is the worst company I have ever done business with. I would be interested in a class action against 1and1. They did the same thing to me by renewing several of my expired domains without my permission, then they try to collect the money using a collection agency. I doubt they can stop class action even it's in their user agreement, otherwise, every company out there would put up the same damn clause and do whatever they want. Count me in for class action against 1and1. Thanks.

By the way, I also did an online search. There are literally thousands of people are victims of 1and1 unethical business tactics in the similar way. A class action lawyer could easily collect hundreds of testimonies from these victims if not thousands. No doubt a class action will prevail.

A class action lawyer could easily collect hundreds of testimonies from these victims if not thousands. No doubt a class action will prevail.

So what are you waiting for? Get the ball rolling!

Sirius

I think you need to get a site or some thing together that will bring all those people together that got screwed by this company. Because if you just goto a lawyer with your info he's most likely not goin to do anything.

So what are you waiting for? Get the ball rolling!

Sirius

dmlanger is the person initiated this thread. I'm waiting for his response. If he no longer wants to take the lead, I will. Sirius, are you also interested?

I'm now trying to get 1and1 to let me move my domains that aren't in dispute to Go Daddy.

Billing said I could, of course tech support doesn't know their a** from a hole in the wall, so first they say ok, then they say they can't b/c my account is locked.

I've also faxed ANOTHER letter to whomever trying to pay the domains that I do want to renew & getting them to take off the domains I cancelled from the invoice.

She's trying to tell me I should pay & then they will refund me. LOL, yeh right.

Here's another thing that's interesting.

transfer@1and1.com is now asking me for my p/w in order to verify who I am b4 they will unlock those domains & give me the authorization code.

I said no bloody way am I giving you my p/w & you should NEVER be asking for that anyway & how in the world are you able to see my p/w??? That goes against security 101 for any website.

No one in that company should have access to my p/w, it should have been encrypted, so people, just let it be known that 1and1 has access to your p/w when they shouldn't.


Michelle

You are correct they should not be asking for your pw they should be able to get into your account without it. They can ask what your address and account number and email is to see if it is you or not.

1 and 1 is the worst company I have ever done business with. I would be interested in a class action against 1and1. They did the same thing to me by renewing several of my expired domains without my permission, then they try to collect the money using a collection agency. I doubt they can stop class action even it's in their user agreement, otherwise, every company out there would put up the same damn clause and do whatever they want. Count me in for class action against 1and1. Thanks.

By the way, I also did an online search. There are literally thousands of people are victims of 1and1 unethical business tactics in the similar way. A class action lawyer could easily collect hundreds of testimonies from these victims if not thousands. No doubt a class action will prevail.

class action lawsuits only make the lawyers richer, very rarely it trickles down to the people who deserve it the most

class action lawsuits only make the lawyers richer, very rarely it trickles down to the people who deserve it the most

its about punishing the wrongdoer. not making the consumers rich.

i told you noone could take your right to seek justice by putting totally STUPID and malicious clauses in any contract :

http://news.slashdot.org/article.pl?sid=08/08/31/1225252

The Seattle Post-Intelligencer is running a story about a recent ruling from the Washington State Supreme Court, which decided that AT&T's service agreement was not capable of waiving a customer's right to file a lawsuit against the company. The full opinion (PDF) is also available. From the conclusion: "AT&T's Consumer Services Agreement is substantively unconscionable and therefore unenforceable to the extent that it purports to waive the right to class actions, require confidentiality, shorten the Washington Consumer Protection Act statute of limitations, and limit availability of attorney fees. ... Courts will not be easily deceived by attempts to unilaterally strip away consumer protections and remedies by efforts to cloak the waiver of important rights under an arbitration clause."

But I can't do that unless I have access to my account, right?

Which we know I don't have.

Great, no one ever told me this is the deal with privatization, & I refuse to use my home address & phone number so the entire world has access to my personal information.


Michelle

Under ICANN rules, the registrant is the one listed as Registrant, if you use a Private whois service, the legal registrant is the privatization service, and NOT YOU, you MAY BE (and may not be) the owner based only on a private contract between you and the private whois service company, you are giving the ownership to other company that promises you to give the ownership back to you when you wish, but in fact, the legal registrant is the one in the whois.

According to ICANN rules you have no relationship with the domain, put your name and address in the whois and you'll be the real registrant.

I purchased some cheap .info's there a few months ago but I was not thrilled to find you can only change one domains name server at a time plus the wait for the name servers to change was half a day or more before it got out of pending status which is unbelievable in this decade. That is enough to really annoy anyone so I will be transferring them out very soon.

I purchased a domain through their site. Only to be told I had purchased a domain that was already owned. I was not impressed.

However 1&1 is almost a million times better than webfusion

Heh, this thread does not surprise me.

However 1&1 is almost a million times better than webfusion

That's not saying much at all.

Hi,
I am another victim of 1and1's auto renewal scam. The first batch went to NCO and I paid it - around 350 - but wrote them and let them know that I did not want any more domains renewing and I wanted my entire account closed. I even told them they could have the domains.
Low and behold I get a call in Feb from NCO that I owe another 1450. At the time I didn't realize the thousands of posts online of others who were victims of this crap. I didn't hear from them, but Wednesday I ran a credit report and they are ALL over it, almost ten separate accounts that are extremely past due. Each one is under 60 dollars.
Today I get a call from NCO and he was pissed saying he was trying to help me and I dont pay my bills and I have money to do things so why not pay them...I mean it was ridiculous, so that is why searched online and found a 'secret society' of 1and1 victims...

They are messing up my life by ruining my credit report...it's not right...They are not a creditor of mine...I have to fight this...This organization should not be allowed to function in this manner..

Thanks

Sorry to hear of your plight.

Nothing I can suggest b/c it never went to collections on my end, & I managed to get most of my domains out of there.

No one has even tried to start a class action so, the crimes will continue <sigh>

Good luck


Michelle

Another 1&1 victim here. Apparently, they sent an renewal notice to an email that I no longer used and when I didn't renew, they sent my account straight to NCO. They didn't bother to try contacting me by mail or phone. WTF???

And Another 1&1 victim here too. 2 of our domains with 1and1 from the 30+ domains we currently have with them were transferred to another provider. 1and1.com decided to bill us anyway. They always do this and we have to remember to email them to credit it everytime. but this last time they are claiming that the domain was not transferred before the due date which I believe is wrong per the who.is database.
So we decided to dispute the charge with the credit card company (VISA) on September 7th, 2010. So 2 weeks later we received a blackmail email from 1and1 that if we don't sign a form they attached to authorize the original charge of $17.98 plus an additional $20 "charge back" fee they will lock my account and I guess take over all of our domains.
I called Bank of America VISA they said they have never heard of a business doing this sort of blackmail but could not advise me what to do and told me to seek a lawyer instead.
So now My account is Locked and I'm waiting on ICANN to reply back.
They are Evil.
I'm with the Class Action Lawsuit. I don't care about the money. People like this Piss Me Off!

Also, Just wondering.... how do they get access to your Credit Report without a Social Security Number?

Who knows how they get access to your information. I've read stories about how the owner is very close to people in the government in PA which is why they've never been taken down. It's clear they are allowed to be unethical, lie & steal & no one seems to care.

Be very careful. Some woman from their company tried to smooth things over via this thread http://www.sitepoint.com/forums/showthread.php?t=561357 & I was gullible enough to believe her, so I did what she told me to do which was e-mail some other addy & the response I got back from just some guy lying saying they notified me several times of XYZ. I wrote back saying you are a blanking liar & never heard from him again, BUT the collection notices suddenly increased.

I figured out they only do this to make sure you are still around so they can continue to harass you via snail mail for money.

I recommend you post to that thread I posted b/c they are now advertising on that forum & most people have no clue what 1and1 is like. We need more people telling their stories by posting on all of these threads.

As for ICANN I wish you luck. I had no luck with them.

PM me if you want to know what I did re: my domains, but you need to move fast.


Michelle

I just registered a domain with 1and1. I am 100% certain that I chose the private option when asked whether I wanted to register it publicly or privately. I waited for the registration to complete, which took about 24 hours. When it was ready, I checked its private/public registration status, and—lo and behold—it was published publicly. I immediately changed it to private.

However, I am concerned that my information is now publicly availably, because, I assume, it was registered to the whois directory. If someone accessed the directory before I changed it, they will have my information. And if they use a service that collects and displays historical whois information, my personal information may be available for life.

I know I've had problems registering domains privately with 1and1 in the past. The problem is, I didn't keep records or remember clearly what happened. I can't remember whether the exact same problem occurred for me in the past, or whether I wasn't given the option to register privately at first, and then had to change it, but regardless, 1and1 does seem to have chronic problems with its private registration process, at least according to my experience.

I understand that private registration is not really private in the sense that 1and1, like other services, is quick to turn over information if threatened with a lawsuit. But I'm not concerned about that. I don't expect to be sued, and it wouldn't be the end of the world if they turned over my information in those circumstances—that's a risk I'm willing to take.

A risk I'm not willing to take is that a random curious reader will simply look me up in a whois archive and find my personal information in 5 minutes. I value my privacy. And if this problem with 1and1 really is chronic and widespread, then it seems ripe for a lawsuit (I'm not motivated to initiate anything, and I don't have any serious damages, but I would encourage others to take action if they are more motivated/damaged than me, and I might be willing to sign onto a class action).

By the way, I called 1and1 about this, and the customer service rep said she'd forward this to her higher-ups, and they would respond by email. I asked her when I could expect to receive that email, and she said she could not give me an estimate.

I scoured the web to find others who had had this same experience. The best I came up with was a post by one customer who refers to a "1&1 private registration issue scam." She doesn't say specifically what happened, but it sounds similar to if not the same as my situation. See below for details. Has anyone else had this problem?

topix-dot-com/forum/city/los-angeles-ca/T1FQ0P9E7ELVIGKDN :

1&1 domain registration will not fix its private registration issue. Exposing 100,000+ clients personal who-is information. Are you wondering why you get so much spam email and junk mail? Huge privacy issue, they don’t seem to care about fixing. Same errors, Same India Tech support. 4 months now, dozens of calls, hours lost on the phone, no resolution... STAY AWAY FROM scam 1&1.com , very poor quality domain registration firm. Major privacy issues. Client of 4 years, 100+ registered domains. NO MORE !

You must be tired from all that digging... this thread will be celebrating its 3 year birthday this Friday.

Who else is sick and tired of 1and1's fraudulent domain sale tactics, sending the account to collection agency without notifying the user or providing the user with an initial invoice, refusing to cancel domain name, and then refusing to credit account or unlock it. They even send bills once the domain has been trasnfered to another registrar.

I know there are others who are having problems with them, just not worth their time to deal with it. I say we start a class action lawsuit. Who else is with me?

Feel free to post your problems that you've had with them.

FYI 1and1 owns 1and1sucks.net haha
I'll join in, they screwed me over.
I didn't need a domain anymore so I turned off auto-renew and guess what happens next, they try to renew it anyway and when they can't they send me a notice from a collection agency for $25 or so... They never contacted me about the issue. I paid them the money because I was too busy at the time to fight it.

my email is mike.spears <at> me.com

I'll join in, they screwed me over.
I didn't need a domain anymore so I turned off auto-renew and guess what happens next, they try to renew it anyway and when they can't they send me a notice from a collection agency for $25 or so... They never contacted me about the issue. I paid them the money because I was too busy at the time to fight it.
my email is mike.spears <at> me.com

@FS-Michael: 1and1 is not a normal domain register (Name.com Namecheap.com, etc.) The actual domain registrar is in Germany and 1and1 does everything with them in Batches.

There are extra steps you needed to take, which are explained in the 1and1 FAQs. If my memory is correct, taking it off Auto Renew is one step, but, I believe you then needed to cancel the domain name registration in the 1and1 Control Panel, and, also, I believe you then needed to cancel the Account for that domain name, in the 1and1 Control Panel.

This is not intutively obvious, however, I believe their FAQs are excellent.

uhh not 1and1 - Stay clear!

Had a similar issue whereby I wanted to cancel two domains. I sent them an email six months before specifically saying that 'my customer id is: xyz, and I would like to cancel domainxyz.com (ID: 12345) and domainabc.com (ID: 67890)' It had more than enough information for them to simply press cancel, however they simply sent me to their FAQ which told me how to cancel the two domains via their CP.

Long story short, I did try to cancel via the web control panel (which didn't work), I was charged (no prior invoice.... I don't call a paypal receipt an invoice- but that might just be me.) In the end I did get my refunded though their support was absolutely shocking.

Wow, for some reason all my friends have been saying they wanna use 1and1, but I never decided too and look what happened to everyone :/.. Glad I didn't go to them.

ZKuJoe - when a person feels wronged, yes, they generally go searching for comfort amongst others who have also experienced the same thing.

If that's not what you do that's fine, but there's nothing wrong with others who do that.

As for the date on this thread, all it shows, is that 1and1.com will never change & every year they rip more & more people off or screw up more & more people's lives.

ConcernedCustomer - you start the suit & I will join.

I recommend you go with www.fabulous.com

There are some things I don't like about them, but overall their pricing is good & privatization is free & you set it in your settings so it's automatic.

AND for everyone else, they don't have auto renew (probably b/c of all the damage it does), so you have to click the button in one of their notification e-mails to renew or you can just log in at any time & renew & they give you plenty of notice just like Go Daddy does. They aren't out to rip people off like 1and1 does.

I've even been late a day or two & was still able to renew.

I also had one time where I changed my mind & they undid the renewal for me.

HTH


Michelle

For anyone who might be interested, here's an update on the situation I posted about a couple of days ago:

As I said before, I signed up for domain name registration with PRIVATE registration on 1and1 a couple of days ago, but 1and1 erroneously registered it PUBLICLY. As soon as the registration was complete, I switched it to private.

Today, I checked a whois archive tool and discovered that my personal information—home address, phone number, email address—was archived, so now any curious, techno-savvy reader of my new website will be able to find me.

And there's nothing I can do about it, because I want to use this domain name.

If there's a silver lining here—I'm struggling to find one—perhaps it's that this at least destroys the illusion for me that "private" domain name registration is ever really private. So I'll be careful what I post on the site from day one, which is probably a good thing.

I wish I had saved a screenshot of when I tried to register it privately. Then I'd have evidence I could use for a class action or a small claims suit. However, without that screenshot, I have no evidence that I tried to register it privately, so I guess I'm effed. Lord knows I'll never use 1and1 again.

If anyone has any ideas about how I could successfully sue them, or if anyone has experienced the same problem, please let me know.

I just registered a domain with 1and1. I am 100% certain that I chose the private option when asked whether I wanted to register it publicly or privately. I waited for the registration to complete, which took about 24 hours. When it was ready, I checked its private/public registration status, and—lo and behold—it was published publicly. I immediately changed it to private.

However, I am concerned that my information is now publicly availably, because, I assume, it was registered to the whois directory. If someone accessed the directory before I changed it, they will have my information. And if they use a service that collects and displays historical whois information, my personal information may be available for life.

I know I've had problems registering domains privately with 1and1 in the past. The problem is, I didn't keep records or remember clearly what happened. I can't remember whether the exact same problem occurred for me in the past, or whether I wasn't given the option to register privately at first, and then had to change it, but regardless, 1and1 does seem to have chronic problems with its private registration process, at least according to my experience.

I understand that private registration is not really private in the sense that 1and1, like other services, is quick to turn over information if threatened with a lawsuit. But I'm not concerned about that. I don't expect to be sued, and it wouldn't be the end of the world if they turned over my information in those circumstances—that's a risk I'm willing to take.

A risk I'm not willing to take is that a random curious reader will simply look me up in a whois archive and find my personal information in 5 minutes. I value my privacy. And if this problem with 1and1 really is chronic and widespread, then it seems ripe for a lawsuit (I'm not motivated to initiate anything, and I don't have any serious damages, but I would encourage others to take action if they are more motivated/damaged than me, and I might be willing to sign onto a class action).

By the way, I called 1and1 about this, and the customer service rep said she'd forward this to her higher-ups, and they would respond by email. I asked her when I could expect to receive that email, and she said she could not give me an estimate.

I scoured the web to find others who had had this same experience. The best I came up with was a post by one customer who refers to a "1&1 private registration issue scam." She doesn't say specifically what happened, but it sounds similar to if not the same as my situation. See below for details. Has anyone else had this problem?

topix-dot-com/forum/city/los-angeles-ca/T1FQ0P9E7ELVIGKDN :

My domains have a balance due because they added addons I didn't know about, they are now advertising on my domains and holding them hostage!!!!

How can I join a class action against 1and1?

There are so many people angry at these thieves, what can we do?

The do not own my domains, I do and I paid for them. the balance between them and me does NOT give them the right to do what they want with my domains and they are advertising on them!!!!!

HELP!!!!

Sorry to hear of your problems with 1&1.com

Still no class action as far as I know.

Welcome to the club.


Michelle

Bottom line, never go with the Big guys because they will mainly just give you the biggest headache.

:)

1and1 is the worse! I'm in for a class action.

Hello Everyone...

I am as sick and tired of 1and1 as everyone else. I am preparing complaints for the Michigan Attorney General (where I live), the Pennsylvania Attorney General (where 1and1 is based in the United States) as well as the United States Attorney Generals office.

I am also preparing a package of information that I would like to forward to as many possible media outlets I can find; including newspapers, news stations, magazines, blogs, message boards, ANYWHERE POSSIBLE I CAN GET THE POINT ACROSS.

This company needs to be taken down. It amazes me it hasn't already.

I am starting to research law firms that may be capable of taking this company on. I have around 640 domains registered with 1and1.com and WISH I NEVER CAME ACROSS THIS GARBAGE COMPANY. They are ILLEGALLY restricting fair competition by not allowing me to change my name servers to those of Name Drive parking (ns1.fastpark.net & ns2.fastpark.net), because Name Drive is in direct competition with Sedo, a subsidiary of 1and1 internet. I own the domains, I paid for them, my account is in good standing and yet I cannot change my name servers. Since the domains are just sitting idle and cannot earn me money being parked on Name Drive, 1and1 is causing me monetary damages that I can never recover without filing a lawsuit and suing for damages. Every day the domain names sit idle are days I can NEVER recover lost revenue. It is illegal to restrict fair competition, creating an unfair monopoly in essence, in the United States.

I purchased 1and1ClassAction.com to create a page for people to leave their information to be notified of a possible class action lawsuit. Please visit 1and1classaction.com to log your information.

I have tried to work with 1and1 and they are complete idiots who have no idea how to run a company thats not full of fraud and complaints. They claim the amount of complaints they have online is fair considering how many customers they have. This is complete ********. AT&T and Verizon have many more customers than 1and1, yet they rank extremely high in customer satisfaction year after year. They simply have no idea what-so-ever what customer satisfaction means and they most likely never will since they have complains that date back a decade ALL OVER THE INTERNET.

I hope EVERYONE at 1and1 internet loses their jobs when the company finally gets taken down. I will not care the slightest bit about ANY of their employees who lose their job, as they don't care about ANY of our problems we occur with them on a daily basis. As far as Im concerned, every employee of 1and1 is just as guilty as the heads of the company for not doing the right thing and going public with the internal fraud and deception going on at the company. There is NO POSSIBLE WAY that the employees are not aware of the severe fraud and extremely shady business practices happening at 1and1.

I challenge EVERY UNITED STATES CITIZEN who reads this to call their elected politicians to relay these problems of fraud and deception to them. Maybe once they get enough complaints they can bring justice to all of us by shutting this company down and kicking their asses right out of The United States of America.

I will devote the rest of my life to taking this company down if I have too. My complete attention to this matter started when one of 1and1's shady call center workers told me "you are just one customer who could hardly make a difference".

I sure do hope the ****ing bitch who said that finds this post so she knows that she will soon see "how much difference" one customer can make. To make things easy on them I requested they cover complete costs to move all 640 of my domains, privately registered, to godaddy.com They refused.... bad choice on their part.

Please forward this to ANYONE POSSIBLE that you think would be interested in joining the cause.

Thanks,
Chris

Be sure to add the FTC..Federal Trade Commission...to your list.
They can sure make life miserable for a business if they have a viable claim from someone.

Added, thanks!

hmph... i am curious to see the result. Anyhow that is some huge domain you have @ 1and1classaction.

Who else is sick and tired of 1and1's fraudulent domain sale tactics, sending the account to collection agency without notifying the user or providing the user with an initial invoice, refusing to cancel domain name, and then refusing to credit account or unlock it. They even send bills once the domain has been trasnfered to another registrar.

I know there are others who are having problems with them, just not worth their time to deal with it. I say we start a class action lawsuit. Who else is with me?

Feel free to post your problems that you've had with them.

FYI 1and1 owns 1and1sucks.net haha

A class action suit for not paying your bills?

People are quite convinced that signing up for services on the Internet and then just not paying is normal. Then they get pissed when they get a collection agency over them. Let me put it like this. I don't say what 1and1 is right, they suck big time. But they are one of the only companies, hosting and domains, that actually will hunt customers down, even for 50$ bucks. And I can assure you they made you agree to it in their TOS. So there is not class action suit you can do when you agreed it to it.

Just look it like this:
Most people don't read the TOS and just sign up
Most people don't notify cancellation and expect nobody will go after them for 1$ buck.

Well 1and1 is just different. They know this and they take this big whole on peoples trust to screw them. Actually they just take advantage of dumb people that don't read the TOS on promotions and sign up for everything when they see a big promo with heavy discounts or for free. Not saying you are dumb, but the masses are and they just take advantage on this. I mean the last things someone smart would do with just a little internet research is so sign up with 1and1 which have the worst support and are famous for scare tactics.

Just pay the bills and move the hell out of as fast as possible and the best damage you can do them is actually post bad reviews and not recommend it to anyone or comment your experience every time you see an ad from them.

I'm sure allot of people went the legal way and lost, or won, it doesn't matter because 1and1 is big enough to pay both ways. Still I wish you all guys tons of luck and I do hope you can get them to repay damages to people or better, change their almost fraud promos and way of business.

Just be aware with that domain and what you do, because once 1and1 finds out, they will sue you to no end and will try to put you down in every possible way. This includes hiring a hitman. They will destroy you and your family and every possible way if possible. Just kidding on the last lines, but really they will try to put that domain down, specially if SOPA is approved they will shut you down in no time claiming you dont own their name or copyright.

21.5

Neither you nor 1&1 may be a representative of other potential claimants or a class of potential claimants in any dispute concerning or relating to this Agreement, nor may two or more individuals' disputes be consolidated or otherwise determined in one proceeding. YOU AND 1&1 ACKNOWLEDGE THAT THIS SECTION 21.5 WAIVES ANY RIGHT TO PARTICIPATION AS A PLAINTIFF OR AS A CLASS MEMBER IN ANY CLASS ACTION



Just my opinion, it's there because the most that scares off 1and1 is a class action.

I'm having major issues with 1&1.com right now. They have claimed that there was a chargeback on my account and even though I have a written letter from my bank as well as copies of my credit card statements that prove otherwise - they're refusing to admit any fault in the matter. They want me to sign some form stating that I vow the chargeback is valid - which I cannot do because I cannot even find proof of its existence. On top of that they want to charge me an additional $20 and have locked my account.

I've tried to reason with them, show them the proof and let them know this was an accounting/reporting error on their end but they refuse to even respond now. I wonder - if they did this with all of their customers - how much extra money would they pull in? I'm about to contact my uncle who is a lawyer and have him write an angry letter. What they're doing is nothing other than extortion.

If there's still any movement on a class action suit - add me to it.

Bloomberg Businessweek - 1&1 Internet AG (http://investing.businessweek.com/research/stocks/private/snapshot.asp?privcapId=828913)

Bloomberg Businessweek - 1&1 Internet, Inc. (http://investing.businessweek.com/research/stocks/private/snapshot.asp?privcapId=8686863)

Bloomberg Businessweek - United Internet Media AG (http://investing.businessweek.com/research/stocks/private/people.asp?privcapId=38077935)

1&1 Internet wikipedia (http://en.wikipedia.org/wiki/1%261_Internet)



How much can you sue them? 1 million $$? 5 million? 10 million? :D:D

They messed about with my paypal, sent me various letters through the post regarding payment problems. In the end I paid the invoice which I'm pretty sure I was already previously charged for and hit the "Cancel" button.

Avoid them at all cost.

I believe 1and1 is intentionally confusing. And they make it hard to cancel their service, so that they can keep on charging your credit card. And if they can't charge your card, they send a collection agency after you.

In my opinion, 1and1 is a fundamentally dishonest, fraudulent business. They should be sued. They should be shut down. They should be thrown in jail.

If you have been cheated or intimidated by them, here is a web site where you can sign up to join forces with other victims and fight back together:

1and1ClassAction.com

I've been with one and one since 2002 or so... never had any issues with the dozen or so domains I have with them. I have most of my domains with godaddy though... host at 1and1 since they offer free private registration and honest when they bill you... I never had a surpise bill with 1and1...

I'd never let godaddy auto bill me... Godaddy can't be trusted with a cc. But godaddy has great sales. lol

I'm glad to hear you have had a good experience with 1and1. Many participants on the forum have not. Hence, I believe 1and1 needs to do more to build trust, and not betray it, so that they will earn a better reputation.

Based on what I have read and experienced myself, here is my advice to 1and1:

When dealing with a business, no customer likes to feel they have been tricked or trapped. Make sure your marketing, legal, billing, and operations departments understand this.

Customers want to know exactly what they are getting involved with before they sign up - in clear, simple terms. Customers want the firm to make clear, simple promises, and keep them. Complex, convoluted legal contracts do not help. And the firm should always, always offer an easy exit path that can be clearly understood.

Customers do not want unpleasant surprises or intimidation. They want to know where they stand. And they don't want collection agencies pursuing them. In the web hosting industry, the firm should collect payment in advance. And if a customer does not pay after that, the firm should just stop serving them. Do not pursue them with a collection agency.

When a customer trusts the firm enough to give their credit card information, that trust should never be betrayed. It is better for the firm to lose some money for the sake of keeping their customers happy and loyal. And it is better to let customers exit freely when they want to. That is how to build a good reputation.

Great post nibb! Until the 2nd half where you mentioned 1and1 has committed fraud. Among all the complaints and whining that has been posted on the subject, I haven't seen any actual fraud.

If fraud has been committed one can take it to small claims court and win easily.

They tried charging me for late fees for a domain I did't want to renew. Never used them again.

They tried charging me for late fees for a domain I did't want to renew. Never used them again.

Are you able to provide the domain name? What about the late fee notice? If not, what make's the reader sure you are not a competitor bashing the competition?

That was a while back, I'll see if I can find it on my email account.

Are you referring to a redemption fee? I have never heard of a late fee for not renewing a domain name. Usually people complain about the name being "hijacked" by the registrar when they don't pay. You must have entered into an agreement you forgot about a year later?

I have never heard of a late fee for not renewing a domain name. Usually people complain about the name being "hijacked" by the registrar when they don't pay. You must have entered into an agreement you forgot about a year later?

Like a promotion for an obligatory renewal? In my experience they charge the full value of the promotion and just register for the amount of years in question. I've never heard of mandatory renewals.
Anyway, I can't find the correspondence related to this incident on my current email account, so considering I just registered on the site, I can understand your reluctance to believe me, but unfortunately my word will have to sufice for whatever value it may still have.
Reader beware.

I use 1and1 and I've never had problems with them.

I've never had any problems with 1and1. I signed a 24 month contract and got 12 of those months for free, and am currently billed every 3 months for $30.00. There support is pretty great as far as im concerned.

How do we get one started? Their practices have to stop. How many other people have they hurt with their domain practices? Contact me at deanne@mainstreet-public-relations.com.

Who else is sick and tired of 1and1's fraudulent domain sale tactics, sending the account to collection agency without notifying the user or providing the user with an initial invoice, refusing to cancel domain name, and then refusing to credit account or unlock it. They even send bills once the domain has been trasnfered to another registrar.

I know there are others who are having problems with them, just not worth their time to deal with it. I say we start a class action lawsuit. Who else is with me?

Feel free to post your problems that you've had with them.

FYI 1and1 owns 1and1sucks.net haha

The class action lawsuit was mentioned several pages back. The website is

http://www.1and1classaction.com

You can sign up there.

Whether or not it proceeds probably depends on how many people sign up.

So I suppose you could sign up, and then wait and see. Or you could start your own lawsuit.

There's no submit button at 1and1classaction. I tried using both Chrome and IE. How many other people have they treated poorly? BTW - I've never started my own Class Action law suit; not sure how.

Yes there is a submit button.

First, complete the form.
Go to the bottom.
Click the Continue button.
Review your info.
Click the Submit button.

I used Chrome to test it.

I get to the bottom of the page and there is no "contiue" button either. Wish I could post a screenshot here, but I cannot.

I get to the bottom of the page and there is no "contiue" button either. Wish I could post a screenshot here, but I cannot.

Try http://valuefreshmarketplace.com/machform/embed.php?id=14 ?

Let me back track...I did get past the "continue" button, but there is no "submit" button. And, I tested it in Firefox too. Maybe this site was set up by 1and1 to distract angry customers?

Why don't each of you legal eagles just file a small claims case?

Ok, I tricked my screen. I clicked anywhere on the page, then hit "tab" and it showed the submit button. Thanks!

Wow seriously. I heard some stories but this sounds really bad.

December of last year, I cleared out my files and contacted 1 and 1 I want to cancel my hosting but still want to manage my domains through them. They referred me to a 'cancel' page, which required a credit card. I didn't understand why if you're canceling an account they wanted updated credit card account. I closed my bank account that was associated with this account the month before and saw no need pay for hosting I no longer wanted from 1and1 (they started charging customers a week in advance from the actual billing cycle, among other problems with their shared hosting). After several emails and a few phone calls, I find out today that a collection agency was notified. So here I am, with absolutely NO ACCESS to my account (still since December billing date), but yet 1and1 declares that despite this they still want money for services rendered. Does anyone see the logic in this???:confused: Now I have to pay $67.92 for a service I never had access too, with no hosting or emails accounts (3 months service, collection service fee and a 1and1 "disconnection fee"). The BBB has on online file that 1 and 1 (at the time of this writing) 790 resolved complaints in the past 3 years, 269 in the last 12 months. I can only Imagine how many open complaints there are unresolved! Again, AVOID 1 AND 1 AT ALL COSTS. And for us past 1and1 customers, I'll gladly put my 2 cents in on a class action suit. (Seeing I'm new I can not post a link to BBB file of 1and1, but feel free to look up. 1and1 is registered in Cesterbrook, PA)

December of last year, I cleared out my files and contacted 1 and 1 I want to cancel my hosting but still want to manage my domains through them. They referred me to a 'cancel' page, which required a credit card. I didn't understand why if you're canceling an account they wanted updated credit card account. I closed my bank account that was associated with this account the month before and saw no need pay for hosting I no longer wanted from 1and1 (they started charging customers a week in advance from the actual billing cycle, among other problems with their shared hosting). After several emails and a few phone calls, I find out today that a collection agency was notified. So here I am, with absolutely NO ACCESS to my account (still since December billing date), but yet 1and1 declares that despite this they still want money for services rendered. Does anyone see the logic in this???:confused: Now I have to pay $67.92 for a service I never had access too, with no hosting or emails accounts (3 months service, collection service fee and a 1and1 "disconnection fee"). The BBB has on online file that 1 and 1 (at the time of this writing) 790 resolved complaints in the past 3 years, 269 in the last 12 months. I can only Imagine how many open complaints there are unresolved! Again, AVOID 1 AND 1 AT ALL COSTS. And for us past 1and1 customers, I'll gladly put my 2 cents in on a class action suit. (Seeing I'm new I can not post a link to BBB file of 1and1, but feel free to look up. 1and1 is registered in Cesterbrook, PA)

Honestly that makes sense. Do you expect to cancel a service and leave unpaid due invoices? It doesn't work like that. If you had due invoices you need to pay them, this is why they asked your CC card to update it.

I don´t get your logic. Do you make the same with your cell phone company? Say you want to cancel the contract and but not paid the due invoices?

Some phone companies even must you to notify cancellation 1 month before the next due date and you still need to pay 1 month after it.

If you did not notified them your cancellation in time, then they issued the invoices already for the next period. THis is how service contracts work.

All this complains you mention are from people that are unable to read and accept legal agreements.

They don´t do this with their Internet service providers, neither with their cell phone companies or cable companies. All them must you to notify cancellation prior the next invoice or renewal. Not when the invoices where already generated, which then you need to pay and not have any due to cancel a service.

Most companies require this, the only difference is that 1and1 enforces this and will actually send accounts to Collection Agencies for breach of contract.

Wow, a fan of 1 and 1. He must be the only one (other then the customers 1 and 1 has that haven't been scammed yet.) Most fans just haven't experienced anything b/c they are still with 1and1.

Most of these complaints start once someone tries to leave 1and1. That's what my experience was.

Why is it that 1 and 1 is the ONLY company that has this many complaints?

Why don't other hosting companies have monetary complaints? Yes other hosting companies do have complaints, but I've never heard of these kind.

If he owes money, I agree, he should pay it, but I don't see anywhere in his post where he says he owed money to 1and1.

Wow, a fan of 1 and 1. He must be the only one (other then the customers 1 and 1 has that haven't been scammed yet.) Most fans just haven't experienced anything b/c they are still with 1and1.

Most of these complaints start once someone tries to leave 1and1. That's what my experience was.

Why is it that 1 and 1 is the ONLY company that has this many complaints?

Why don't other hosting companies have monetary complaints? Yes other hosting companies do have complaints, but I've never heard of these kind.

If he owes money, I agree, he should pay it, but I don't see anywhere in his post where he says he owed money to 1and1.

You are wrong. If you see my other threads I have pretty much critized 1and1 very hard in the past. I don´t like them at all, but I also don´t like it when people sign up agreements and then call companies a scam because they where unable to read.

I had many customers leave 1and1 without problems. The problem is their offers and promotions nobody reads. They are usually very cheap or free and when the time comes to pay, people try to leave in order to avoid paying for them.

Don´t you think they would have lost a lawsuit already if they where scamming people? The think is that most people complaining own them money and where send to collection agencies. Almost 99% of their complaints is related to money, never to bad services. People that don´t want to pay or did not read the agreements.

And the reason 1and1 has so many complaints is because they are the biggest hosting company in the world. They have what, like 5 millions customers? So what is 700 complaints for 5 millions customers?

The bigger a company the more complaints you will find. Its normal, why? Because people go to the Internet to went their frustrations when things go wrong, when things go ok, they never bother to write reviews or complain. So I would say the rest of the people not complaining are very happy with them.

And this comes from someone that absolutely despites the way 1and1 works.

The last poster here complaining, again tried to leave without paying and my bet is that most people that complained here did the same, they tried to sneak out the back door when the invoice came in thinking that leaving or cancelling would avoid them to pay but then they found out not only they had to pay but now they paid for a service they can´t use, because they where suspended for non payment. I just see some people trying to be too smart to avoid paying their bills and then finding out that you cannot play with agreements and terms of services like that.

If you want to leave, I find it very suspicious that they don´t do it 3 months before their services expires, or even 1 month, they usually do it when they receive their invoice which is a few days before their service expires. And by that time its to late already.

Ok, fair enough & yes I had the same problem b/c of money owed to them, but NOT b/c I didn't read anything, but b/c how they structure their site prevents you from:

1. Canceling easily
2. Being notified when domains are coming up for renewal (I only dealt with domains, not their hosting)

My post is elsewhere, but to recap, at first I just thought they were stupid & didn't know how to design their site properly, but after fighting with them & trying to cancel many many times, I realized they do this on purpose.

If it's too difficult to cancel, people give up & just pay another year, unfortunately that's human nature.

I wasted tons of my time (worth money to me) trying to cancel & couldn't.

I've been with both Go Daddy & Fabulous for years & being notified when a domain is coming up for renewal & canceling a domain with them is a BREEZE.

This just proves what 1and1 is all about.

In fact another domain registrar recently caught my attention & when I asked them how many times they notify us when a domain is about to be up for renewal, they said ONLY ONE!

I said no thanks.

So why don't you like them if you read all their contracts?

How do you know there's even been lawsuits & they've won?


Michelle

Their services suck also. 5 day for a DNS change is ridiculous. And I agree with Michelle, that although the method to cancel is clearly posted in their help, they don't make it easy to do these things on their website. The truth is that 1and1 are primarily a hosting company and secondly a domain registrar. You should never have your hosting and domain registration at the same place. You should never taken them up on their cheap offers. In fact, you should never use 1and1, imho.

1and1 are not unique in making it difficult to cancel a hosting account. It is difficult to cancel Hostgator Hosting too. But I'd say they are a breeze compared to 1and1.

Honestly that makes sense. Do you expect to cancel a service and leave unpaid due invoices? It doesn't work like that. If you had due invoices you need to pay them, this is why they asked your CC card to update it.

I don´t get your logic. Do you make the same with your cell phone company? Say you want to cancel the contract and but not paid the due invoices?

Some phone companies even must you to notify cancellation 1 month before the next due date and you still need to pay 1 month after it.

If you did not notified them your cancellation in time, then they issued the invoices already for the next period. THis is how service contracts work.

All this complains you mention are from people that are unable to read and accept legal agreements.

They don´t do this with their Internet service providers, neither with their cell phone companies or cable companies. All them must you to notify cancellation prior the next invoice or renewal. Not when the invoices where already generated, which then you need to pay and not have any due to cancel a service.

Most companies require this, the only difference is that 1and1 enforces this and will actually send accounts to Collection Agencies for breach of contract.

What is there not to understand? I notified them before the next billing cycle date I wanted to cancel my account, and my account with them was current with no pending late fees of any kind when I made my request to cancel my account. With 1&1 accounts you pay them in advance, not after services rendered. How is it logical as a business to take someone's credit card information when your customer currently owes you no money, and want to cancel?

Absolutely every provider I hired, from hosting plans to servers charges in advance. Even colocation. This is pretty much normal in the services industry.

If you notified them in advanced, without pending dues, and they requested your CC card, then you have a point. Its wrong.

But from your first post you said they charge one week in advanced and you did not wanted their services anymore and you closed the bank account. So maybe I got your message wrong but from what I perceived was that you requested the cancellation when it was due already.

Otherwise it makes no sense if they are requesting you money.

Just whistle, I want to be a part of the class action. 1and1 sucks indeed. Their service is terrible - DNS change takes forever. Now my web site is down because (stupid me) I decided to change package to MyWebsite - and bingo - they screwed everything up.

Just whistle, I want to be a part of the class action. 1and1 sucks indeed. Their service is terrible - DNS change takes forever. Now my web site is down because (stupid me) I decided to change package to MyWebsite - and bingo - they screwed everything up.

Oh boy, your message just shows how dumb population is this days. IQ level is really dropping and fast.

DNS changes takes the same on every single provider, not just 1and1. Verisign is the one that manages DNS changes on behalf of .coms so it takes the same regardless if you registered it on 1and1 or in a Chinese provider.

So you want to sue a company because you are plain stupid?

A company which does technical mistakes is one thing, being plain ignorant is another one. No wonder you want to get all together to sue, it seems you lack of individual intelligence and think that the more morons come on board the more right you will have. This just makes the same fact why 1and1 will never lose a single lawsuit. 1000 morons don´t make 1 single smart person.

Hmm this worries me as I do have a lot of business with 1and1. So far for my dedicated servers, when things are going right they work wonderfully. I had a server up for 1 year and the only downtime was a 3 hour networking issue they had messed up and fixed. I am finding however, that lately their server support team are not very attentive or lack will to help sometimes. Maybe its time to prepare a backup to another company... just incase

Hmm this worries me as I do have a lot of business with 1and1. So far for my dedicated servers, when things are going right they work wonderfully. I had a server up for 1 year and the only downtime was a 3 hour networking issue they had messed up and fixed. I am finding however, that lately their server support team are not very attentive or lack will to help sometimes. Maybe its time to prepare a backup to another company... just incase

Could you point some examples of how their support team are not very attentive anymore? Is this a manage or unmanaged server?

I'm in if anyone really follows through.