So who with Rackshack Or Previous customers received bandwidth notice. We don't have servers with them anymore but:

This is a notice to warn you that your bandwidth has exceeded the limit specified for your account.
Accounts are allowed to exceed this limit, but extra charges may apply. For more information, see our website at www.rackshack.net.
The standard rate for exceeded bandwidth is $1.50 per gigabyte (past the maximum).
If you have any questions regarding this matter, feel free to contact technical support at 713-341-7873, or reply to this message.

Your current bandwidth for server 64.246.18.117 is at 14954 gigabytes of transfer.
The maximum for your account is 400 gigabytes.
(note: current and maximum values apply on a month-to-month basis and do not carry over to the next)

Thank you
Rackshack Support Team

Originally posted by Myacen
Your current bandwidth for server 64.246.18.117 is at 14954 gigabytes of transfer.
The maximum for your account is 400 gigabytes.
:eek: Oops. :D :stickout

Hmm so someone owes them $21,831, better hope they still don't have your credit card number on file:D

Just take it out the petty cash tin Robert. :-)

Gary

Hey just noticed I hit a 1000 post:)
I better a get a life:D

got the same:

Your current bandwidth for server 216.40.249.*** is at 14954 gigabytes of transfer

and

Your current bandwidth for server 216.40.224.*** is at 687 gigabytes of transfer

We realize there is an issue with this and are investigating/correcting this right now:.

Pretty big error. Hope it gets worked out :D

wow, I seriously misread the number and thought it was in the hundreds of thousands... phew. Still, that's the kind of thing that happens often on automated systems. It's not acceptable by ANY means, but it still seems to happen. La la. :D

Just hope it does not go charging users cards now.. LOL

How many customers' cards would accept a charge of $21,000 anyway? I know mine certainly wouldn't. ;)

Any real AMEX would.. :)

Your current bandwidth for server 64.**.**.** is at 148568238363 gigabytes of transfer. The maximum for your account is 400 gigabytes.


:rolleyes: :cool: j/k ;D

Anyways, for those who didn't just get the message from Shay:


Hello,
I noticed some of you have received an email this morning stating that you have exceeded your bandwidth quota. These numbers that you received were inaccurate and you will not be charged for bandwidth overage as the email stated.

We have a Bandwidth History Program that takes the Total In and Total Out Bandwidth from the Bandwidth table (the same table you see in the Members Section and the same table we use for billing). There is nothing wrong with the data in that table, it still has an accurate reading of the bandwidth used per IP Address from the MRTG Logs. The problem this morning with email that was sent came from our History program. Our Bandwidth History Program is designed to take the data from the Bandwidth Table and place it in the Bandwidth History Table and email users who have gone over their bandwidth quota. When this program ran this morning it recorded insanely huge numbers for the bandwidth for many customers. Researching this problem, we found that it did not take the bandwidth from our main table because the main table is accurate and the bandwidth the history program recorded wasn't even close to the data that was in this table. I am not sure where it got it's data but we r! an it again without making any c

hanges and the correct data was entered into the history table. If and when your Bandwidth does go over your quota, the History Program will email you with an email similar to the one you received this morning. If and when you receive this email, you can check the numbers in the email with the ones in the Members Section and they will match.

NO Billing is derived from our Bandwidth History Program. It takes the bandwidth from the main table and records it in our History table then emails users when they go over their quota. The data it recorded this morning was wrong and when we ran it again, it recorded the correct data from the main Bandwidth Table to our History Table.

I do apologize for this confusion this morning. I also want to assure you that the data we record on a daily basis in our main table was not changed and is and has been reporting the correct calculations from the MRTG Logs. You can view your bandwidth from Members Section.

--

Thanks,
Shay Luedeke
Manager of Information Systems


jt

Originally posted by Vortech
Any real AMEX would.. :)

Without tripping fraud detectors and having someone phone you to make sure that the charge was real?

Did anyone notice that two thirds of shay's email was him talking in circles? :eek:

I don't see what the problem is (or the reason for this thread actually?)

Someone who is not doing busines with a certain company makes a post about information they received about charges for a server they do not have. Huh?

Then it's discovered the thread starter did not mention all the facts anyway. Said company did send out information -- as posted by someone else -- that they were on top of the problem and no extra billing will be incurred by any clients.

So what am I missing???

I'm assuming that RS's correction was sent out after this thread was started.

Originally posted by Website Rob
I don't see what the problem is (or the reason for this thread actually?)

Someone who is not doing busines with a certain company makes a post about information they received about charges for a server they do not have. Huh?

Then it's discovered the thread starter did not mention all the facts anyway. Said company did send out information -- as posted by someone else -- that they were on top of the problem and no extra billing will be incurred by any clients.

So what am I missing???

Actually, we haven't received anything saying this was a mistake. We replied to the message we got saying we wish to dispute the said overage, however, we are yet to receive a responce.

The thread starter did mention all information that was available to him at the time he received it.

By the way Rob, this is a public forum, and we are free to discuss or post what we like, regardless of weither or not you feel it should or should not be posted. If you don't like it, don't read it.

I'm assuming that RS's correction was sent out after this thread was started.
That's quite possible. Seems strange though that the company wasn't advised by the thread starter? Or maybe they were, but the thread starter didn't mention it?

BTW, this is a public forum NO? So that make my posts just as valid as anyone else's. I could say, "if you don't like 'my' posts then don't read them", but that would be counter productive to the spirit of open disscusion. ;)

There are a lot of posts on the RS message boards about widespread overcharging during the last months... this comes as no suprise.

Some people are just being forced to pay even though they have tools like ntop and other logs to prove they didnt use the bandwidth.

Go Rob. Beat the logic out of them. :-)

Originally posted by Website Rob

That's quite possible. Seems strange though that the company wasn't advised by the thread starter? Or maybe they were, but the thread starter didn't mention it?

Just to clear the fog up, I personally witnessed the thread starter making RS aware of the problem. We were both in the IRC chat at the time. Both of us were being ignored by RS Techs & other staff members in the room, untill the room was un-moderated. There were a lot of angry people in that room.

Anyways, the problem seems to be solved, however it does lead my to be rather iffy about the stability / accuracy of the bandwidth monitor that is in use.

Thanks for sharing, Beau.

And to help clear up any remaining fog, as a potential client of RS I am always interested in feedback about them. Their monitoring process seems to be really wonky and it also seems strange to have gone that way -- all of a sudden.

Maybe it's happened before? I dunno? It just seemed to be a slam against RS as the thread was started by someone who no longer does business with RS. Mind you, the fact that they received a notice of charges (bill?) from a company they no longer do business with, also, does not make RS seem very "on the ball".

Anyway, this thread has helped me to determine where RS should be, on my list of potential providers for a Server. (and it ain't in the top 5 ;))

Wasn't I reading a thread a few days ago in RS forums saying that they have NO problems with their bandwidth meters.............

They obviuosly do as they have charged us for overages also which we know we didn't use. :o

Website Rob wrote:

It just seemed to be a slam against RS as the thread was started by someone who no longer does business with RS. Mind you, the fact that they received a notice of charges (bill?) from a company they no longer do business with, also, does not make RS seem very "on the ball".

I don't think it's just a slam against RS. I had the same experience. I closed my account with RS on Aug 6 and received a similar notice on Aug 22. Given that I had never put the server into production, and had an overall usage of less than 1% of bandwidth during my term with RS, the very idea that I could owe just under $2000 for bandwidth I demonstrably hadn't used on a server I didn't own was so patently absurd as to be laughable - except, I can tell you, I sure wasn't laughing. I know how these things can spiral out of control. I rang tech support right away who agreed it was crazy and put me through to billing, to ensure I wouldn't be charged. The guy in billing seemed amused at my concern, but then it wasn't his money at risk, so he could afford to be.

I'm checking my online credit card statement twice a day now. It's not that I think RS would deliberately shaft me, but if they can send out stuff like this, anything can happen. Some flunkey presses a key and hey presto your credit's down the toilet. These things can turn just a bit too Kafkaesque to take them lightly.

BTW, I never received any email from RS apologising for this or even simply retracting it. Maybe it's because I'm an ex-customer - I only get the threatening letters :D

Whatever the explanation for this, it sure has given me a lot of pause for thought and cause for concern. It seems to me we're way too vulnerable to unsubstantiated claims of this nature. This affair highlights the need for solid safeguards that what you are being charged for really is only for what you've used, and not what someone else says you've used. I don't have a solution for that, however. Not tonight anyway :o

That mess up is almost as good as the RackSpace million daller Sun server!

Plus-does anyone know of a site that uses that much transfer?

Just my though!

Will

I left RS last month for the same reason. They charged me for overusage 280G, but my previous 6 month bandwidth usage was less than 100G a month, how could I use 680G. I sent TT and replied the data they had was corrected. RS's got more and more problems these days. My IP was stolen by someone else intentionally(also a RS customer), the tech support said mishandled and promised no more next time, only being stolen again 2 days later. They didn't do anything about nor I got any compensation. Well, that client got more than 3 servers at RS and they would do anything to protect him. Also the tech support refused to reboot my server when I requested, saying something that RS has no policy to reboot a customer's server everytime the customer requested. If the server is fine, I don't think anyone would want to reboot it. I strong advice anyone who's potential RS customer out there to avoid RS. When RS is getting bigger, customer satisfaction is getting lower(my experience over a year at RS). And yes, they always claim that they are correct, and yes, you will be charged overusage, and yes your IP is at risk being stolen by someone else, it happened to me.

For all these stuff ups, thats why I left rackshack yesterday and I only joined with them one month. I already sent them a cancellation notice. Got email saying " have noted your account that the email below was received..." Then few days on, I get f***ing billed ~US$106.00. I cancelled within the period too.

Just another day. Another f***ing battle.

If you read the terms when you signed up you would notice that there is a 30 days cancellation policy so they are in their full right to bill you.

Originally posted by Tox
If you read the terms when you signed up you would notice that there is a 30 days cancellation policy so they are in their full right to bill you.

Oh I see. So I sign up for for a server and pay my monthly bill. When I want to cancel it, oh hang on.. only way I can cancel it is to tell them on the day I sign up for the server? Or the day before it? I'm sorry I don't have a time machine.

Just another way of f***ing consumers up. Who knows, maybe this was planned. OH, why not provide 2 month minimum committment at the sign up form so we suckers can actually USE the 30 day cancellation notice.

I'm not flaming you Tox.