Heres my interpretation on whats happened with these companies.

1. Both relatively small companies (employees -- few).
2. Both taking a regular but small number of orders a week.
3. eservers.biz teamup with hostmania for datacentre.
4. For some reason both (or just hostmania) receive an excess number of orders in short time. :D
5. CC provider gets worried at sudden increase of amount going through, and halts payments - trading limit exceeded? (until satisfied no fraud). :eek:
6. Hostmania suffer loss of domain name.
7. Hostmania get bad components delaying server builds.
8. Provision system goes down due to loss of domain name (not sure how thats linked but....)

Not defending this, but this happens to every company when orders exceed predictions. I live in the UK and have seen it happen to companies as large as BT (UK equivalent of AT&T).

Trouble is at this point do you admit that you are a small company overwhelmed, or try and handle the "gold rush".
Unfortunately unless you can clear up the rush this is what happens.

We all react differently. I have a problem with hostmania not updating us in a timely manner -- but I can understand (or try to) why they may have not.

We all are human, and make mistakes. Time will tell if they are okay or out on a limb. Also I note hostmania has suspended taking new orders (bout time) to clear up current orders.

If you can't wait (and I almost gave up too) both companies seem prepared to refund if asked.

ehhhhh
ive only see eservers ready to refund

mmm, I may be wrong, but in communications with Chavvon I got the idea that if I wanted to I would get a refund because of the delays. ** but I didn't try so I don't categorically know **

I don't think eservers/hostmania are a "BUST" or a "ripoff" since they are quite ready to offer refunds. This same waiting game happened with hostmania's first promotion, yet nobody complained after getting their servers. I'd have to agree it's most likely case 1, "Both relatively small companies (employees -- few)", that's probably causing the delays.

The fact that they have bad equiptment (or they claim to) is probably a major factor as well.

I waited my server ovew 3weeks when I ordered in June. Since then, everything looks fine. Network uptime is good and fast. No hardware problem so far. What I worry the most, is relatively few employees. I hope they have truely 24/7 support.

I just talked to Chavvon (HostMania) - He said that they have servers, but they just need to catch up with all of the orders.

- Matt

I also spoke to Chavvon - everything looks like it is on track.

I have no ETA at present for my own server, but I am in no rush.

I know it will be worth it in the end :)

i asked eservers for a realistic date yesterday, and they said there´s a good chance that i get my server today, but to go save in the next 5 days.

HMMWV

Originally posted by hmmwv
there´s a good chance that i get my server today,


That's what a lot of people have been told. Seems to me like WHT will be dead tonight, will everyone setting up their new servers (yeah, right!).

No cause all I see is another missed promise like the rest of the dates they promised us all.

well 2 nights ago, varun shoor or whatever got his server, around like 10pm or something (EST). at night

so since they told me it will be today, hoping it will be tonight or something :)

to give you guys some hope I also got my server earlier this week, so they are rolling them out.

Thanks onestar, but we don't want hope. We want servers ;)

If I get my server today , tonight ...I might soil my pants :stickout

lol everyone keep us updated especially if you get them let us know about speed/etc..

If you guys are keeping up to speed on eservers.biz, you'll see from the other thread that their cc acount has been moved from frozen to closed ((http://www.webhostingtalk.com/showthread.php?s=&threadid=68951) )
- no word if Hostmania have that problem

But that thread also shows why sometimes smaller/large companies stay quiet. I mean eservers has been updating their customers and the board about the status pretty openly. And they get attacked. Hostmania have been keeping pretty quiet and uhmmm they get attacked. what are you supposed to do ???

Seems like unless you can run a flawless business, have infinite resources you're going to get flamed.

Well, so much for the servers.

-----
RE : Server setup!

Ipayment called late last night and cancelled our processing account. They also put a freeze on outstanding balance in excess of $40K that they owe us. This means the funds that would have been used to buy additional 80-100 servers is no longer available to us. It is my job to make sure our existing revenues are not affected by the actions of Ipayment and that we recover from this with the focus being on long term sustainability.

It was completely unexpected and therefore we had no other means of financing in place however we are trying to come up with a speedy resolution to this issue to deliver the service customers have ordered. We didn't need it until last night. Ipayment had promised that we would be paid two weeks ago and then they deliver this message.

I will hopefully have financing in place in the next 48-72+ hours, but we need to inform our customers of what's going on.

You have a couple of actions.
1.) Issue a charge back on their credit card because Ipayment will not allow us to issue credits (all clients awaiting servers) then

2.) Continue to wait for a dedicated server, or
3.) Get setup on a Virtual Private Server (VPS) as a temporary staging area until the dedicated server issue is resolved. The VPS solution will meet the needs of 90% of customers.

Yes we did set deadlines as we know we would be able to make them as we had promises of funds from the merchant. We make payment via wire transfer and the servers were ordered and due to be setup today but another broken promise from Ipayment lead to the wire-transfer failure. We were expecting them but circumstances out of our control prevented this not for the first time.

I apologize for any damage this may have caused to your business and I promise our relationship will be more than fruitful in the long run. We have the right recipe; we just got some bad ingredients this month.

Not often you will hear this, but our clients satisfaction is number one priority and we encourage all clients who have not received there servers to do a chargeback as this is the only way either party will receive there funds.


Have a nice evening and don't hesitate to contact us if you have any more questions.

Best Regards,
Imran
----------------------------------------
eServers dot Biz - driving the 'e' into your business.
http://www.eservers.biz
-----

So we get a nice general apology for our patience, and thank you very much for lending us your cash for 3 weeks...

I'm much too pissed to write anything now. I should just go to bed...

IMHO I'd be pissed to if I was promised a server and they didn't deliver regardless of the problem. I know they got screwed by ipayment but to keep people happy they shouldn't be selling servers that they don't currently have in stock. Or these problems happen.

In the words of Dennis Miller "...thats just my opinion."

the servers were ordered and due to be setup today but another

1- According to update post they do not have the servers and they were going to obtain and setup them but ipaymants stopped them so I think if we decide to wait it will bee for a long time perhaps for at least a month. Isn't it? (I am in doubt if they risk to use resources like loans etc. to obtain the servers).

By the way merchant account used to process cards belongs to Hostmani as charge has appeared with their name

2- IPayments have not replied to my email yet. Has anyone called them by phone to see what they are goinig to do?

3- Will eservers be able to start the project again with another DC by offering new servers? (In fact I do not have enough trust with Hostmania).

Mac

3- Will eservers be able to start the project again with another DC by offering new servers? (In fact I do not have enough trust with Hostmania).

Funny you ask that, I just read eServers.biz is also uses dv2 in other threads? I don't think they're exclusively with Hostmania.

Onestar,

In fact this is a long time since they started offering DV2 servers.

I think most of their reputation comes from their great service with DV2 servers.

I wish they can restart the poject by offering servers from another company. I am not able to trust hostmania anymore.

If they can offer new servers with price range near to those offered to us I will purchase one and wait for the money we actually paid to hostmania to be refunded or transfered to eservers.

I think we need value added service of eservers. They are great resources for semi managed servers market yet. I will be more comfort with eservers than obtaining servers directly.

Mac

I waited though the first problems, okay, I can see how things can go wrong.

But this, this really pisses me off. I had read before I bought my server in here that eservers takes a week or two to set up. I expected that... I have been understanding up to today. But THIS crap? Nearly 3 weeks?

There is no excuse.

How many more weeks will I have to wait?

ARGHH, just angry...

From my observation. Hostmania probably doesnt have enough capital to handle 130 servers. I mean if they have enough cash around, they should deliver the server by now.

why were they selling something they didn't have!?!?!? its like me running out and making a "special" on WHT in the advertising forums... getting the orders, collecting the money... and then telling the clients to wait 'till i got my investment...

i mean... i could even understand taking client info/etc/etc/etc... but actually charging a card and getting cash... for something they didn't even have... ???? also... each servers gotta cost more than what they charged the cards, so how would the $40-50k be enough?

Selling the servers before they are available is unfortunately pretty common among those companies that try to compete with rackshack's prices. It's not possible otherwise because they don't have the buying-power to get the rates rackshack does so they need to sell 100 servers to get the funds to set up the first 50 servers.

When this and another merchant account problem come together major problems come up as you can see now.

Just my humble opinion.

hmm... but isn't that what bank loans and credit lines and a solid business plan are for? if i took a business plan to a VC firm that involved me charging a client then getting the hardware to provide them, they'd laugh at me and get security to show me to the door... (but then again, why would i need to do that if i had VC, heh (to prove a contradiction in my statement))...

i mean... any moron with a bit of time on their hands and access to google (to look up info/etc) could write a business plan that'd get them almost any $$$ figure they want assuming they submitted it to adequate and targetted venture capital firms... bunch of venture capital firms are stupid that way... heh

i mean... if these people are underaged or whatever so they can't get credit lines... get a parent or a responsible adult that trusts them to cosign?

I guess such loans keep them going in the first time but once they've outgrown their funds they're unlikely to get further funding and need to stop taking orders for a month or two until they get enough funds through their revenues to order more servers.
Actually, that's not so bad if done properly but if you forget about your merchant account's limits you're pretty much screwed with this business plan.

I just called iPayment and I honestly think I just held the stupidest conversation I ever held with anyone in my life. I for one, and behind eServers simply based on that conversation.

I called them to request a refund. They will not do it because the account is closed and they do not process ANY transactions for their merchants.

So what happened to my money? If the merchant did not get it, then iPayment must have it, so you want me to go to my bank and request a chargeback?

Their response - "I can not advise you what to do on this matter and I can not release any information about their account."

I want to know what happened to my money - who has it. Their response - "I can not release that information."

So I said, let's recap this. I order from a legit company, you processed the order, you approved the order, then you denied the order, yet held on to my money, cancelled their account, still held on to my money, and you can't give me any information on that?

Yes.

I told him that was the stupidest thing I ever heard and I will NEVER do business (if I know about it) with that company again and hung up the phone.

Atleast PaySystems, 2Checkout, etc. WILL process a refund for you. They said, without actually saying it, "screw you".

Absolutely nuts.

However, I want to bring out a point, that before I go with eServers again, I am going to thoroughly check out who they do business with because according to MY bank, if they run one of these specials again, being a new company, it can happen to them all over again.

Anyway, don't bother contacting iPayment (unless you want to frustrate yourself) - just do the chargeback.

Originally posted by netdude
...also... each servers gotta cost more than what they charged the cards, so how would the $40-50k be enough?
Well they're obviously not buying the servers outright. Some kind of leasing arrangements perhaps? I notice that in your up and coming venture (http://webhostingtalk.com/showthread.php?s=&threadid=69163), you're not buying your servers etc....

Originally posted by wmac


By the way merchant account used to process cards belongs to Hostmani as charge has appeared with their name

Mac

You ordered from eServers, but the charge posted as Hostmania? What is the relationship between them? Are they the same company?

Originally posted by Annette
You ordered from eServers, but the charge posted as Hostmania? What is the relationship between them? Are they the same company?
From what I can gather Annette, there's a JV between the 2 companies much like the JV that eservers.biz has with DV2, in reselling their servers etc. Too much money went into Hostmania's account and it got frozen, thus preventing the setup of all those servers that have been paid for. :eek:

Just goes to show you how close to the wind most companies cashflows are when they can't come up with 50k pretty quickly to fulfill those orders....

Originally posted by Annette


You ordered from eServers, but the charge posted as Hostmania? What is the relationship between them? Are they the same company?

My bank just asked me the same thing and implied this might be the reason why the whole mess started in the first place.

When I explained the situation to my bank, they said that eServers should not have put HostMania as the merchant unless HostMania was the true merchant processing the payment. I do not know about the backend but on the website I was definitely on the eServer web site.

I was also told that unless eServer is located and doing business in Texas at the time of purchase then they can not charge sales tax for the servers. HostMania can charge them, and eServer can either absord or bump up the price. They can not send an invoice for sales tax which was not turn in by them. They can not charge sales tax twice either - either HostMania charges it to eServers and it should stop there.

So I am really confused now.

Thanks, guys. The very first thing I thought of was factoring, and I'm not surprised that a bank would find the situation odd.

I think the only place which we must put under pressure is IPayments. They must either release the money or refund it back to customers because money does not belong to IPayments. I think it will be effective if everyone calls them. I myself have written an email to them but I have not received a reply.

In fact eservers sells those servers for hostmania and receives a precentage of the payment for his support and partnership. We are buying them from hostmania through eservers. As Hostmania sells the servers they can charge customers for Tax.

Anyway I want to know what will IPayments do?

Mac

From my understanding Hostmania can charge the sales tax since they are the ones providing the hardware. eServers can not send an invoice with sales tax on it that is not being turned in by eServers themselves. That is the key.

If an audit were to be performed, from what I am told, eServers would be in a ton of mess because eServers would not have been the ones turning in the sales tax, Hostmania would be. What eServers is attempting to do (and correct me if I am wrong) is not absorb the cost of the sales tax. That worked fine with the DV2 promotion because there was no sales tax. In this case, they should have charged the cost of the server plus tax, make that the total amount and not call it tax on the invoice.

My bank said that iPayment had every right to shut down the account because technically, whether they meant to do it or not, it was fraudulent. Unless HostMania was the actual ones making the charge (iPayment would not release that information) then eServers should not under any circumstances have placed Hostmania on the invoices.

Whether that is correct or not I do not know but that is what I was told by my bank and I believe it. In every other instance where I charged something the merchant posted on my statement was the merchant I purchased it from.

Now the point is - was it eServers account or HostMania? I did not know you could change the name on your sales to say whatever you wanted.

eservers did something for me that i really appreciate. i'm happy taht they did.

i'm just a guy who doesn't have a lot of money. really, i dont. its not easy going with a company you've never used before. ive seen so many people get ripped off by sending money through paypal and not getting what they were suppose to, then finding out they cant get any money back from paypal... so i like to spend my money carefully. i dont have a high cc limit, so i use PAYPAL funds to pay for things. now as you may know, paypal funds may not be recoverable....

so when i signed up with eservers, all these damn delays, it really scared me because i felt like i just lost $300!!!!

so i hope you could understand why someone like me, who doesnt ahve a lot of money, could be paranoid when dealing with a company they've never used before

i asked for a refund yesterday, and they told me within 24 hours!!
and i got it!!
i got my $300 back
im happy
im glad

REMEMBER, i used paypal funds to pay, so it was easy to refund. click a button called 'refund payment'

heh

too bad it didnt work out with eservers, im just glad they were nice enough to refund me. i appreciate it.

thanks eservers

btw, flame me all you want for talking like this (sounding like a eservers lover), but when i saw that eservers refunded my $300 through paypal i was so happy - i was glad. my worries were over.

prime, i hope you get yours too (i think it was prime who told me he paid through paypal too)

Congrats on getting your refund. I think everyone will get theirs because iPayment did not release it and I do not think for one minute that eServers is attempting to scam anyone - I really don't. IPayments is the worst merchant payment company I have ever encountered. I hope people who use this company read this thread and wake up - this could happen to them.

What's good to hear is a positive PayPal story. You hear so many negative ones, it's nice to hear something that worked out.

Great for you clocker... I too did pay via paypal. I asked for the refund after you did, but seeing everything went well for you makes me feel better already.

I'll let you all know how it turns out.

I got my refund too already. It took all of 90 mins. ;)

I must say it was a lot faster than I expected.

Originally posted by Aussie Bob

From what I can gather Annette, there's a JV between the 2 companies much like the JV that eservers.biz has with DV2, in reselling their servers etc. Too much money went into Hostmania's account and it got frozen, thus preventing the setup of all those servers that have been paid for. :eek:

Just goes to show you how close to the wind most companies cashflows are when they can't come up with 50k pretty quickly to fulfill those orders....

JV is a cute way eservers keeps describing every thing they do... they just resell. I will now get flamed from eservers for this and yelled at and told they do not resell... but they resold DV2 servers and value added their support just like any reseller.. and they tried to resell Hostmania's server's the same way. DV2 filed bankruptcy but they claim to be stable and cash positive but eservers still went elsewhere to resell.

If they didn't resell the charges they did would not have been processed by Hostmania.

Also I got negative remarks when I asked earlier why a freeze of what then was thought to be $25,000 would hurt a company that SUPPOSEDLY has a MULTI-MILLION dollar infrastructure... and I was told it didn't effect them.

Also, what about the 100 servers that eservers/hostmania said has ALREADY been brought up? Why are those not being delivered?

It's just so funny... I searched back and read my comments a long time ago when their first below cost deals came out and I got blasted for host bashing like usual. I got blasted for saying DV2 couldn't sustain profits with what they were doing and look what happened. I'm not bashing anyone.... just trying to apply commene sense as to why GOOD companies (and yes hostmania and DV2 could/ARE good companies) try to take over the ded. server business with below cost deals. IT DOES NOT WORK!!!!!! I'll get bashed now I'm sure.

And even more funny are all the excuses people are making ON BEHALF of these people.. HAHAH.... it's hilarious....

Anyway, no one wants to hear what I'm saying so I'll stop and put on my flame resistant gear on as I am prepared to face the fury.... doesn't matter though.... people with common sense can see I'm not bashing that I was only trying to point out for people to be careful... oh well.

Originally posted by wmac
[B]
In fact eservers sells those servers for hostmania and receives a precentage of the payment for his support and partnership. We are buying them from hostmania through eservers. As Hostmania sells the servers they can charge customers for Tax.



Where did you get that information that eservers sells the machines to Hostmania?

"It's just so funny... I searched back and read my comments a long time ago when their first below cost deals came out and I got blasted for host bashing like usual. I got blasted for saying DV2 couldn't sustain profits with what they were doing and look what happened. I'm not bashing anyone.... just trying to apply commene sense as to why GOOD companies (and yes hostmania and DV2 could/ARE good companies) try to take over the ded. server business with below cost deals. IT DOES NOT WORK!!!!!! I'll get bashed now I'm sure"

Is it really their fault that it didn't work? Everything was fine until their merchant account mess. They survived with their prevoius deals, which I might add were not below cost. They're able to be profitable off such low-cost servers because they buy in bulk, same way you can purchase items for very low prices at places such as Costco and Sam's Club compared to Walmart.

"Also I got negative remarks when I asked earlier why a freeze of what then was thought to be $25,000 would hurt a company that SUPPOSEDLY has a MULTI-MILLION dollar infrastructure... and I was told it didn't effect them. "

I'd like to know where they stated to have a multi-million dollar infrastructure.

Note that I'm not bashing you, I'd just like some clarification.

Hmm....well from from where im standing this is the situation as it stands if you paid by credit card through the Ipayment system.

Eservers will not refund the money as their account has been cancelled. That is what they have told me. As far as im concerned any reputable company would refund the money and then concentrate on getting the money back from ipayments.

Ipayments are not replying to any emails or answering questions by telephone because they will not discuss the account.

So .....your left with chargeback which is going to cost most people in bank charges except Ipayments and Eservers.

Meanwhile Ipayments have money sitting in the bank accounts earning them a fat interest. Now are you wondering why no one is releasing any money.

As far as it goes i will by consulting with my business advisor first thing monday and will be issuing a chargeback for the amount im owed and if possible for the fee for it too. Why should i be out of pocket for this sorry mess. From the info ive recieved Eservers should have set up their own merchant account and this would not have happened. Heck its not hard to do 2checkout will do you instant setup as long as you have a valid ccard.

"Where did you get that information that eservers sells the machines to Hostmania"

Eservers doesn't sell machines to Hostmania...Hostmania sells machines THROUGH Eservers.

Originally posted by mushrew
"Where did you get that information that eservers sells the machines to Hostmania"

Eservers doesn't sell machines to Hostmania...Hostmania sells machines THROUGH Eservers.

Umm.... no... Eservers sells servers THROUGH Hostmania.

Not that it matters. There's no servers to be sold :)

Hostmania owns the servers. Eservers is the retail front-end where customers purchase the servers from. Thus the servers come from Hostmania but are purchased through Eservers. Thus Hostmania sells through Eservers...

Now a clarification of your other post would be helpful.

Originally posted by mushrew

deals, which I might add were not below cost. They're able to be profitable off such low-cost servers because they buy in bulk, same way you can purchase items for very low prices at places such as Costco and Sam's Club compared to Walmart.

Rackshack buys in bulk :) 100-150 servers at a time is not bulk :)


I'd like to know where they stated to have a multi-million dollar infrastructure.

Note that I'm not bashing you, I'd just like some clarification.

Thank you for not bashing.. as I TRUELY am not bashing either.. pointing out something that's not consistant is not bashing.

Read the 3rd post down:

http://www.webhostingtalk.com/showthread.php?s=&threadid=57124&perpage=15&highlight=transoptics&pagenumber=2

I thought it was eservers' account with Ipayment that's having the problem. That shouldn't affect Hostmania setting up servers that weren't ordered through eservers. Is it?

Originally posted by mushrew
Hostmania owns the servers. Eservers is the retail front-end where customers purchase the servers from. Thus the servers come from Hostmania but are purchased through Eservers. Thus Hostmania sells through Eservers...

Now a clarification of your other post would be helpful.

Well I can't find these Hostmania deals listed on eservers.biz unless I've overlooked them... still some DV2 deals looks like.

Where as hostmania.net has the current deals that hostmania is offering... the credit charges were processed by hostmania, not eservers. Two different people selling the same thing.. eservers basically offers better support for the ones they sell.

Originally posted by rastoma


Well I can't find these Hostmania deals listed on eservers.biz unless I've overlooked them... still some DV2 deals looks like.



They setup a separate domain for those deals. I forget what it is, but you can find it in their ad in the advertising forums.

Originally posted by lightnin
I thought it was eservers' account with Ipayment that's having the problem. That shouldn't affect Hostmania setting up servers that weren't ordered through eservers. Is it?

everyone is posting that charges on their credit card for servers ordered from eservers had hostmania's name on them.. so wouldn't that mean it was hostmania's merchant account?

Originally posted by rastoma


everyone is posting that charges on their credit card for servers ordered from eservers had hostmania's name on them.. so wouldn't that mean it was hostmania's merchant account?

Oh, ok...didn't realize that.

"It's a result of being part of a shared infrastructure group." - From Chavvron

When he says infrastructure I think it's safe to assume that he's talking about the underlaying basis of his company; datacenter, routers, switches, power, backup systems, etc. By "shared infrastructure group" I'm guessing Chavvron and several companies invested heavily into a building, building it up to become a top-notch datacneter to support each of their individual companies. This doesn't mean that Hostmania itself has millions of dollars in cash lying around, however. Their company is BUILT upon multi-million dollar equiptment and facilities, but the actually company itself most likely has a lot less $$$.

Anyone from TX here that has gone by and seen their operation? I tried looking up Town & Country Blvd on mapquest and mapsrus and neither could find that street name.

Must be a new building or road.

Originally posted by rastoma
Anyone from TX here that has gone by and seen their operation? I tried looking up Town & Country Blvd on mapquest and mapsrus and neither could find that street name.

Must be a new building or road.

I couldn't find it on mapquest either, but check these directions to a hotel in Frisco TX for town and country blvd. Apparently it exists or they wouldn't be telling you to turn onto it.

http://www.pickanyhotel.com/hotelinfo/Frisco/TX/USA/35997/

Originally posted by mushrew
"It's a result of being part of a shared infrastructure group." - From Chavvron

When he says infrastructure I think it's safe to assume that he's talking about the underlaying basis of his company; datacenter, routers, switches, power, backup systems, etc. By "shared infrastructure group" I'm guessing Chavvron and several companies invested heavily into a building, building it up to become a top-notch datacneter to support each of their individual companies. This doesn't mean that Hostmania itself has millions of dollars in cash lying around, however. Their company is BUILT upon multi-million dollar equiptment and facilities, but the actually company itself most likely has a lot less $$$.

Ok Mushrew... I appreciate your open, non hostile discussion....

you place a lot more faith in something than most would after seeing all the end results :)

Originally posted by lightnin


I couldn't find it on mapquest either, but check these directions to a hotel in Frisco TX for town and country blvd. Apparently it exists or they wouldn't be telling you to turn onto it.

http://www.pickanyhotel.com/hotelinfo/Frisco/TX/USA/35997/

I'm sure it existed :) Just couldn't find out to get to it LOL And I was wanting to see if any other tech. companies were there.

I'm in arlington Texas, (between fort worth and dallas) if its within 20 or 30 min, I can go take a look, but if it can't be found on a map site, I doubt I can find it.

Have a valid address?

Originally posted by John123
I'm in arlington Texas, (between fort worth and dallas) if its within 20 or 30 min, I can go take a look, but if it can't be found on a map site, I doubt I can find it.

Have a valid address?

5300 Town & Country Blvd. - Suite 440
Frisco, TX 75034 USA

It's definately a valid address.

http://www.google.com/search?hl=en&ie=UTF-8&oe=UTF-8&q=%225300+town+%26+country%22

Its 38 miles from me, the map says 1 hour. Its directly north of dallas so I won't be able to go during any high traffic times.

Also the same company address:
http://www.transoptics.com/contact.html

If there is a big need, I can make the trip. Assumeing it can be arranged for me to go in. I can also do digital pictures if needed and/or accepted.

Another option would be to contact another person in the same building, searching for the address on google showed a bunch of renters.

anyway, no one wants to hear what I'm saying so I'll stop and put on my flame resistant gear on as I am prepared to face the fury.... doesn't matter though.... people with common sense can see I'm not bashing that I was only trying to point out for people to be careful... oh well.

Let me say I'm not going to flame you, Robin. My background is that we are a small (small) company, my wife is starting her own business. I ordered a server from hostmania - and got one during this whole mess. I can see the issues from both sides. I was ready to cancel at one point - not because of worrying about fraud, but on service speed.

On the issue of cc accounts, we had the following problems in getting an account:

Bank direct merchant account - typically want 2-3 years business to see, or will consider you with business plan and risk assessment for normal facilities - internet merchant status is harder to get.

Indirect account through 3rd party facilities, more expensive, they keep payments from 7days to 28days. Some keep a % of payments for longer as well - but on the whole easier to get. Note they keep the money (typically).

Also, what about the 100 servers that eservers/hostmania said has ALREADY been brought up? Why are those not being delivered?

Well I know I'm not the only one to get one - they are(were) rolling them out.

And even more funny are all the excuses people are making ON BEHALF of these people.. HAHAH.... it's hilarious....
Actually I find it quite funny that I'm defending them (I have absolutely nothing nothing to do with eservers.biz and have only bought ONE server from hostmania).

I'm not making excuses, just trying to say what it MIGHT be like from their point of view (or what it might be from my point of view in their position)

They know they've made mistakes. They can't refund the money, because they don't have your money, and iPayments has closed their access to it. So for us CC payers the only avenue is via out cc company.

I honestly don't know the full inside story, but from what I can see I don't believe either company was trying to cheat or mismanage the situation, they seem to be a victim of their own quick success.

Originally posted by onestar



On the issue of cc accounts, we had the following problems in getting an account:

Bank direct merchant account - typically want 2-3 years business to see, or will consider you with business plan and risk assessment for normal facilities - internet merchant status is harder to get.



Direct merchant account.... descent rates for internet merchants.

I used them about a year and half ago:

http://www.onlinedatacorp.com/

Maybe IPayments are going broke and can't afford to pay them what's really in their account?? :eek:

Bob, please support your statement.

Peter

Originally posted by ckpeter
Bob, please support your statement.

Peter

He said "maybe".

I know.

Maybe the aliens came and took the money, maybe.....

See my point? Some speculations are ok, but there should at least be a reason behind it.

I didn't get Bob's reason, that's why I asked.

Peter

My buddy sent servers down to hostmania to have "colocated", although they've been there more than a week. They are not turned on.

Chavvon's response is "they are in the rack and turned on but someone is stealing the IPs". That part is semi true, because the IPs are in use. Who knows if he assigned them to someone else.

His response to why he doesn't answer his phone "Our number got put on a fax list and we stopped answering the phone. Call blahblahsomething"

So... even if they can't deliver dedicated servers. They can't serve their colocation customers properly.

Originally posted by ckpeter
Bob, please support your statement.

Peter
It was not a "statement". It was clearly quantified as speculation with the term "Maybe". Just thought I'd throw up another possibility seems there's seems to be a real vacuum of information here.

I see.

Any particular reason why you thrown out that speculation? (perhaps you know someone in IPayment?)

Peter

Originally posted by jayjay
My buddy sent servers down to hostmania to have "colocated", although they've been there more than a week. They are not turned on.

Chavvon's response is "they are in the rack and turned on but someone is stealing the IPs". That part is semi true, because the IPs are in use. Who knows if he assigned them to someone else.

His response to why he doesn't answer his phone "Our number got put on a fax list and we stopped answering the phone. Call blahblahsomething"

So... even if they can't deliver dedicated servers. They can't serve their colocation customers properly.

OMG. Now you make me worry.

Originally posted by ckpeter
Some speculations are ok, but there should at least be a reason behind it.
Here's the facts - folks sent $$$$ to Hostmania through IPayments merchant facility. IPayments won't release the money. They have the money but they won't release it. Why won't they release it? Maybe they can't? Maybe they've already spent that money on other things?

Maybe their cashflow is crap right now? Maybe they're a bunch of lying crooks? Maybe they're just about to shutup shop and go bust? When companies refuse to pay back what's not theirs, I get suspicious and think the worst.

With all the crap :rolleyes: that's happened in corporate America, I'm just plain synical nowadays. :eek: :eek2: :eek3:

I am just airing some possibilities and speculating.

That sounds reasonable.

Peter

Originally posted by ckpeter
That sounds reasonable.
For all those concerned, I just hope a speedy resolution is forthcoming on this matter and folks can get on with the business of making money. :)

Originally posted by Aussie Bob

For all those concerned, I just hope a speedy resolution is forthcoming on this matter and folks can get on with the business of making money. :)

Well Said! :cool:

Well I think Ipayment is the real fraud here :eek:

I emailed erservers and asked if the money would ever be released so possiably we could still get our servers and here was the reply:


Douglas,

We have asked every client to do a chargeback because they will not release the funds to us, this is the only way you will get your monies.
We had a meeting today and another tomorrow and will have an ETA for servers around Tuesday and once the server is setup we will recharge the CC with the new merchant.

Please don't hesitate to contact us if you have any more questions.

Warmest Regards,
Shazad

Originally posted by phantasywork
Well I think Ipayment is the real fraud here :eek:

I emailed erservers and asked if the money would ever be released so possiably we could still get our servers and here was the reply:



Because Ipayments won't realease funds to a CANCELLED account doesn't mean Ipayments is committing fraud. Just the opposite. If they suspected eservers and hostmania was factoring (which is what was suggested as to why Ipayments cancelled the account), then there could be some type of investigation further. When you're talking about THAT much money it's NOT just a simple matter of Ipayments saying 'ok here's all the money back'. Factoring is serious matter and Ipayments is probably under some type of regulation to report this to whatever governing authority that would need to investigate it.. IF it was factoring.

It's NOT Ipayments fault. If they suspected wrong doing they were under obligation to suspend the account and then cancel if needed. In addition, it was suggestedthat tax was being charged twice and tax trying to be collected by an entity that's not even in the US..... don't think they can just hit a button and reverse all those charges just like that.

Originally posted by jayjay
My buddy sent servers down to hostmania to have "colocated", although they've been there more than a week. They are not turned on.

Chavvon's response is "they are in the rack and turned on but someone is stealing the IPs". That part is semi true, because the IPs are in use. Who knows if he assigned them to someone else.

His response to why he doesn't answer his phone "Our number got put on a fax list and we stopped answering the phone. Call blahblahsomething"



You've GOT to be kidding!!!!!!!!!!!

Someone is stealing some IP's and they can't assign some DIFFERENT ones?!?!?!???

Their main phone # has an autoattendant on it... a fax list couldn't press digits to reach an extension to talk to someone.. HAHAHA. I don't know about the 24x7 tech support #... I had a friend call it and someone on a cell phone answered.

A week someone's machines have been in a rack.... man... I hope your friend didn't have potential customers needing to be online any time soon.

From the Hostmania site:

TransOptics is currently not taking orders in an attempt to serve our existing customers and work out some merchant account issues. Sorry for any inconvenience and we look forward to having our site back online soon. Please contact me direct at chavvon@transoptics.com with any issues.

Sincerely,

Chavvon Smith
CEO
TransOptics, Inc.

You've GOT to be kidding!!!!!!!!!!!

Nope, that's the sad part.

Someone is stealing some IP's and they can't assign some DIFFERENT ones?!?!?!???

I don't think that's been brought up, I have no idea why. It could be very easy for them to login and add new IPs.

Their main phone # has an autoattendant on it... a fax list couldn't press digits to reach an extension to talk to someone.. HAHAHA. I don't know about the 24x7 tech support #... I had a friend call it and someone on a cell phone answered.

heh. I have no idea. Maybe they have intelligent fax machines now? :P

A week someone's machines have been in a rack.... man... I hope your friend didn't have potential customers needing to be online any time soon.

Well, he doesn't host other people's websites only his companies. So he IS loosing business.

I'm sure it will be resolved soon, and if it's not. It will raise more questions than it already has.

It is interesting that they think others are stupid :(

This IP address stealing story warns me about this hostmania company. Don't they have 2 unused IP adresses to assign? Or they think we are stupid :angry: I should write a science fiction about IP address Stealing !

Why everything is strange with them?
Their main domain expires !!! Merchant account is closed for $40 sales !!, Fax is directed to support phone line !!, A bunch of corrupt RAM modules !!!!! May be a monster comming from space to their data center soon !!

I don't know what to say? Who is this Hostmania really which we have given our money to them?

Mac

"Why everything is strange with them?
Their main domain expires !!! Merchant account is closed for $40 sales !!, Fax is directed to support phone line !!, A bunch of corrupt RAM modules !!!!! May be a monster comming from space to their data center soon !!"

I hate to rant but it seems to me these guys are adept at serving excuses and that's about it. They have one for every single issue that comes up as if we are supposed to believe somehow that the world has conspired against them rather than realize that the fact is they have failed again and again to manage their business. I hate to say it but I think these guys make the crew of the Titanic look like a far-sighted, well managed bunch.

If we had a server for every excuse they came up with "the dog ate my ram" we would all have servers!

How much you wanna bet that if/when they finally get the servers up and announce to take orders again that they'll sell out in a day again?

Robin,

I don't think they can get the servers up if they can not get a colocation server up. Even if they do that for 5 servers someone will steal their IP addresses.

If eservers want's to charge credit cards with another merchant account (as stated in the other thread) and charge us again to give the money to hostmania, I will not accept it in any way.

I am not interested in dealing with a company that has so many strange problems. (Though it is not strange in anyway. Doing business without a good business plan will result in such a mess)

mac

Originally posted by rastoma
How much you wanna bet that if/when they finally get the servers up and announce to take orders again that they'll sell out in a day again?

well if i dont get the rest of the ram they owe me by the end of the month then i will be canceling at that time
(standard package had 1gb ram [+512mb for such the late setups they stated for a total of 1.5gb] right now its only got 512mb ram)

if i do get the ram then i would likely buy more servers with them as needed

Faggle,

Good luck, we have not been able to get the server, I wish you can get additional RAM ;)

its kind of weird becuase ive only seen two people get their internap servers
faggle and varun shoor
thats it =/

its kind of weird becuase ive only seen two people get their internap servers
three

Originally posted by rastoma


Because Ipayments won't realease funds to a CANCELLED account doesn't mean Ipayments is committing fraud. Just the opposite. If they suspected eservers and hostmania was factoring (which is what was suggested as to why Ipayments cancelled the account), then there could be some type of investigation further. When you're talking about THAT much money it's NOT just a simple matter of Ipayments saying 'ok here's all the money back'. Factoring is serious matter and Ipayments is probably under some type of regulation to report this to whatever governing authority that would need to investigate it.. IF it was factoring.

It's NOT Ipayments fault. If they suspected wrong doing they were under obligation to suspend the account and then cancel if needed. In addition, it was suggestedthat tax was being charged twice and tax trying to be collected by an entity that's not even in the US..... don't think they can just hit a button and reverse all those charges just like that.

Robin, we meet once again, will you stop talking crap all the frigging time, you are really doing my nerve.

eServers does not charge tax, the merchant account is in hostmania's name, ever heard eServers dot Biz trading as Transoptics?

Stop trying to spark issues that dont even exist, this tax business is total nonesense, and has nothing to do with the account being closed as IT IS in Transoptics name, and Transoptics has every right to charge tax, the funds are going into an account, in Texas, under our name eServers dot Biz trading as Transoptics, we have also applied for LLC rights which we are awaiting upon.

If we didnt charge TAX from the USA, we CAN charge customers VAT which is at %17.5 UK LAW. We, have always shown our prices here in the UK and to the UK LAW, as being inclusive of VAT, so we dont have to charge our customers an extra %17.5. While were are at it, eServers also pays TAX on behalf of customers here in the UK, i'd like to see any other company(s)/individuals(s) doing what we do, and yet you still complain.

We, here at eServers are doing what we can, we dont need unjustified, and total nonesense coming from competitors and especially you, as you always talk crap.

I apologise to the people that needed to read this, but a LINE has to be drawn between utter nonesense and the truth.

I, am angry as most people will be able to tell, I got up early this morning even after a late nights sleep, and this is the last thing you need, I have patiently been accepting peoples accusations and fantasies as to what happened, and what will happen, but *sigh*

Robin, why dont we arrange to meet up somewhere so I can KNOCK some sense into you, you have no business knowledge at all.

I will not be responding to my post, as I will get flamed, and accused as being unprofessional.

For the clients that are still concerned about the chargebacks or are worried about any other issues, you can mail us directly sales@inap-eservers.net or if you want to mail me directly imran@eservers.biz

Imran

OK, after all this bashing, let me give you my experiences with what some of you call a scum, HostMania.

I have a server over there since two months, and yesterday Apache screw up and crashed the server (which can happen everywhere). I called and spoke with Chavvon, very friendly, professional and willing to help. Minutes later, he contacted his people at the data center to restart the machine. Any regular company would just hit the power button et voila. But they hooked up a console, to make 100% sure that the server was booting fine. I'm talking about 6-7pm Texas time.
A couple of hours later, Apache did it again. Called Chavvon back, 10-11pm Texas time. Still polite and helpful. The server would not reboot by itself and needed some commands from the console. Without any questions asked, they did the necessary and really checked if the server was 100% fine. Since then, I changed a few things to Apache and the box is running like a lion again.

So, before accusing HostMania/eServers of lack of professionalism and what not, make sure to have Facts. My experience is a Fact. And they are undergoing severe pains with their merchant account, but as someone said before, this can happen to ANY company. So please be patient, and you'll get a lot in return.

Carl

Originally posted by cabalstudios
Robin, we meet once again, will you stop talking crap all the f****ng time, you are really doing my nerve.


Everyone has to vent from time to time...

Imran,

While I have complete trust to your company but after these problems it is very hard to have complete trust on hostmania.

Frankly, put yourself in our side and think as one of us. Exactly think you are a host with very limmited budget, planning carefully to profit from his limmited resources.

And after 3 weeks you ask him to ask for a charge back on his order. (hostmania specifically). If I tell this to someone he will think this is a joke. You know yourself that doing a charge back is neither easy nor good. I personally do not hate of anything as much as asking for a charge back or receiving one.

Why we must see so many strange things about hostmania and no one come here to correct them. There is a difference between Eservers and Hostmania. People have trust on eservers yet but not the same with hostmania.

The reason is obvious. Eservers has been open on this case from start (if we do not consider their promisses) but I didn't see anyone from hostmania come here or describe the situation to customers.

I know you may not like these discussions here but we need to discuss it to be able to reach a result.

Another thing I myself do not really know what to do. You must clearly tell us if there is a way to save our money or charge back is the only way.

Customers will feel better if someone from these two companies post an update from time to time.

Thank you,
mac

Originally posted by rastoma
I got blasted for saying DV2 couldn't sustain profits with what they were doing and look what happened. I'm not bashing anyone.... just trying to apply commene sense as to why GOOD companies (and yes hostmania and DV2 could/ARE good companies) try to take over the ded. server business with below cost deals. IT DOES NOT WORK!!!!!!
AFAIK DV2 filing for Chapter 11 has NOTHING to do with their dedicated server operation...

Wow, what a thread.

I agree that sometimes you have to vent, however that was neither the time, method, or place for cabalstudios.

There are effective methods of taking care of a situation such as this. However, anyone who knows anything about business, service, PR, etc knows that you do not go into a public forum cursing out others. Perhaps they just have bad business tactics or he slipped, but if that was me I would be clearing that post out right now and writing an apology.

"The customer is always right..."
I think in situations where a customer doesn't have many options, companies can get away with not following that rule.

Originally posted by mikeknoxv
"The customer is always right..."
I think in situations where a customer doesn't have many options, companies can get away with not following that rule.

Perhaps you may feel that there are times that the customer is always right does not apply, however these are my thoughts...

"The customer is always right..." is a catch phrase of sorts; you should not take it literally. The customer is not always right; however you should always make them feel that way. There are good ways and bad ways of conducting business. You want to:
a) Always make the customer feel that they are right (shouldn't speak to them in any way that makes them feel like they were the cause of an issue or like they did something wrong)
b) Always remain the party in control. You should ask the questions, and then they can answer you. They can make the first contact but from that point on you should always have the last question until you have decided that the current conversation or topic line has come to an end.
c) Always be aware that EVERYONE is a prospective client. EVEN your existing clients. EVEN your competitor. EVEN someone who just posted a chargeback on your credit card. These are all people who could potentially order your service, or in one way or another help you get more business.

Remember:
1) Existing customer's referrals after a period of time will (or should) become your #1 source of new business. If it isn't, you've probably done something wrong.

2) Read the forums here often? If you do you will notice quite often that companies will recommend EACH OTHER. Many people are friends here. I know I can say that before this I would have said eservers.biz is probably a good place to get a server. I still would have after they sort their current issues out. But now I will never refer any of my clients to them nor do business with them myself. Why? Because I don't want to do business with the type of person that would come on here and say anything like that.

I'm not meaning to lecture or scold anyone here, so please do not take it that way. However, I feel if everyone to follow these rules, you might see sales and customer satisfaction and brand image increase a tad:)

OK, after all this bashing, let me give you my experiences with what some of you call a scum, HostMania.

I have a server over there since two months, and yesterday Apache screw up and crashed the server (which can happen everywhere). I called and spoke with Chavvon, very friendly, professional and willing to help. Minutes later, he contacted his people at the data center to restart the machine. Any regular company would just hit the power button et voila. But they hooked up a console, to make 100% sure that the server was booting fine. I'm talking about 6-7pm Texas time.
A couple of hours later, Apache did it again. Called Chavvon back, 10-11pm Texas time. Still polite and helpful. The server would not reboot by itself and needed some commands from the console. Without any questions asked, they did the necessary and really checked if the server was 100% fine. Since then, I changed a few things to Apache and the box is running like a lion again.

So, before accusing HostMania/eServers of lack of professionalism and what not, make sure to have Facts. My experience is a Fact. And they are undergoing severe pains with their merchant account, but as someone said before, this can happen to ANY company. So please be patient, and you'll get a lot in return.

Carl

I think apache is your problem and not someone elses?

Originally posted by jayjay


I think apache is your problem and not someone elses?

Very true, and I didn't say the contrary. I just explained that it lead my server to a crash, for which I needed HostMania's assistance (two reboots, of which the second one required some console input to get the box online). My point was to show that your server is in good hands. Apache is my worry, but remote hands is theirs. And they did it well.

Carl

Very true, and I didn't say the contrary. I just explained that it lead my server to a crash, for which I needed HostMania's assistance (two reboots, of which the second one required some console input to get the box online). My point was to show that your server is in good hands. Apache is my worry, but remote hands is theirs. And they did it well.

Carl


Oh ok. I'm just waking up so I probley skimmed over it too fast.

Regardless, they're not handling themselves very good now.

Originally posted by cabalstudios


eServers does not charge tax, the merchant account is in hostmania's name, ever heard eServers dot Biz trading as Transoptics?

Robin, why dont we arrange to meet up somewhere so I can KNOCK some sense into you, you have no business knowledge at all.



Read my post again. I was ONLY commenting on the fact that Ipayments was not committing fraud and I REFERENCED the POSSIBILITY of charging tax and the APPARANT notion of factoring. I never said it happened as I don't know. OTHERS have already posted numerous times that it DID happen. But yet like usual I'm the one starting it right?

Well, one of these days we'll all find out why you dislike me so much. All these personal attacks and kiddie play is ridiculous when you know I've never personally attacked you... only criticized your BUSINESS which is public information and public discussion and commenting on OTHER people's statements is not an attack or a bash.

But it really shows how afraid you are of the truth as you are now wanting to start something physical. HAHAHA. I love it. It's convienent to make threats remotely :)

But in response all I can say is nothing. I'm an adult and don't make threats. I stopped doing that before I graudated high school.

Everyone who has followed this thread knows what happened and NONE of it was caused by me.... ONLY you.

Originally posted by Mango
OK, after all this bashing, let me give you my experiences with what some of you call a scum, HostMania.



Not a single post in any thread on this forum has sais Hostmania was scum. Hostmania had a good reputation and even now no one thinks they are scum.

But you can't cause people headaches and to lose money (meaning customers waiting on servers) and those people not be upset. Everything discusses is all business.... nothing personal.

Originally posted by mikeknoxv


Everyone has to vent from time to time...

:) I suppose so. But I usually vent on the people that MADE the accusations and comments in the first place.. not on someone that REFERENCED those accusations.

Oh well... I'm happy to be us of assistance (letting him vent) to someone in any capacity :)

How unprofessional of you Imran..

The owner of a reputable company uses such foul language.

sad..........

Originally posted by mikeknoxv


Everyone has to vent from time to time...

Originally posted by cabalstudios


I will not be responding to my post, as I will get flamed, and accused as being unprofessional.



It's funny.... I don't remember reading this line in your post before you edited it.... was it here before or did you add it after you realized your response was wrong and pointed to the wrong person?

Originally posted by ServerSonic
I'm not meaning to lecture or scold anyone here, so please do not take it that way. However, I feel if everyone to follow these rules, you might see sales and customer satisfaction and brand image increase a tad:)

I didn't mean it literally... It's not true in the literal sense.

Originally posted by rastoma


:) I suppose so. But I usually vent on the people that MADE the accusations and comments in the first place.. not on someone that REFERENCED those accusations.

Oh well... I'm happy to be us of assistance (letting him vent) to someone in any capacity :)

I didn't say it was right...

(Post #300 soon, yay)

Originally posted by rastoma


It's funny.... I don't remember reading this line in your post before you edited it.... was it here before or did you add it after you realized your response was wrong and pointed to the wrong person?

I saw that line there before there were any replies. FYI.

Originally posted by Haze


I saw that line there before there were any replies. FYI.

ok good...


thanks.

AFAIK DV2 filing for Chapter 11 has NOTHING to do with their dedicated server operation...

Has alot to do with eservers. They are resellers, oh I'm sorry.."partners".

Oh Sh*t, This becomes a flame between dedicated hosting providers.

It seems Moderators must close this thread. It does not solve any problem, just making more problems.

Mac

I asked for a refund 8 days ago, still have not gotten it but I also have e-mailed Chavvon about the status and he isn't replying to my mails. Does anyone have the phone number of their processor(as of 2 weeks ago, I believe they changed them)

Thanks a lot

do a charge back

i do wonder if they'll ever get these servers released.

how many people have actually gotten them?

3 I think got their servers...

are you being sarcastic or is that an actual number?

nope
actual number
ive only met 2 people that actually got their servers
lol

Originally posted by clocker1996
nope
actual number
ive only met 2 people that actually got their servers
lol

out of those 2 how many were used with left over info from a previous user?

When I was keeping count, I think 3 servers had been delivered, with at least 1 probably 2 having stuff from their previous users.

And George, no, the sad part of this is that no sarcasm was involved.

I have heard as many as 114 had been setup

Hostmania has delivered about that 114 servers to its customers about from 1 month ago I think. There are many feedbacks on those servers in another thread on WHT (both cognet and internap).

Robin, Is this a question or information to those who have not heared about this?

Mac

Originally posted by George
how many people have actually gotten them?

Count me in. I got one. It was the first special/patch they offered at WHT. I ordered at end June and got it around 17th of July.

Originally posted by George
I have heard as many as 114 had been setup

Hehe, it would be nice if they can post a pic or two about their facility and current capacity. It would boost my confidence with them. I am also running out of patient waiting for my sencond server. But I only just ordered it last week.

Originally posted by wmac
Hostmania has delivered about that 114 servers to its customers about from 1 month ago I think. There are many feedbacks on those servers in another thread on WHT (both cognet and internap).

Robin, Is this a question or information to those who have not heared about this?

Mac

i was only asking clocker about the ones he was talking about.

and there are no where near 114 people nor people who claim to have multiple servers that have received them... i'm not doubting that many has been delivered 'cause i don't know... but according to the # of posts it's not... where did the 114 # come from?

I also ordered their Cogent special and got the server in July. Originally the server is a 6 mbps capped server but I managed to get it to burst to 13 mbps. Chavvon stated that the network is barely used so that was the reason.

Don't know if it helps much with their situation but it seems like they don't have that many servers up yet - at least on the Cogent connection.

Robin,

No one can prove how many servers you have delivered except you. I think this is going to much. This thread was started to think about a solution for those customers who have not received a server nor their money.

Eservers informed that we need to either wait or ask for a charge back and I think thread can be closed now.

Anyway I will not like if someone tries to show a bad picture of VirtualAve without reason or start a useless flame about it. (I do not tell you are doing that).

Anyway Eservers has not done a bad thing. They have been honest all the time. Even though they had that huge problem I always received replies to my emails immediately (both from Shazad and Imran) so I think their customer relation is just Fine.

But about those servers, I have seen another thread that people discuss about hostmania servers I will try to find it and post its url.

Mac

Edited my post.

Originally posted by wmac
Robin,

No one can prove how many servers you have delivered except you.

Anyway Eservers has not done a bad thing. They have been honest all the time.

Yes this is true... what I was pointing out was that it's hard to verify info just on a provider's word alone.

And yes eservers has a very good reputation.

Originally posted by wmac
No one can prove how many servers you have delivered except you. I think this is going to much. This thread was started to think about a solution for those customers who have not received a server nor their money.


Says who? What's your deal with shutting this thread down? Just chill...

Here's a snippet from an email I got from Imran 8/21/02

"We have bought up total of 117 servers from the promo deal, I think that is quite an an achievement, but does overhaul our service towards clients as there have been uncontrollable delays."

Hmmm.....

Hello

I have finally received a reply from IPayments regarding my credit card payment.

Just look and see how fun it is.

Mac
---

Thank you for your email,

In regards to HostMania I cannot offer any information as to what their account status is, if you have paid for host service in advance and they cannot provide you with that product/service then you may need to seek some sort of credit.

You will need to get in contact with a HostMania representative regarding the status of your customer account. We have no connection between you and the merchant in regards to webhosting of any kind. We merely process their credit card transactions. If your credit card has been charged then you should be receiving some sort of product/service for your purchase.

I'm sorry I could not be of more help to you but you will need to contact HostMania directly.
Thank you,

Mary Ann Cabrera
Merchant Services Supervisor
iPayment, Inc.
(800) 324-9825
maryann.cabrera@ipaymentinc.com



-----Original Message-----
From: Mac
Sent: Friday, August 23, 2002 12:34 AM
To: Mary Ann Cabrera; support@ipaymentsinc.com.webkar.net
Subject: Hostmania/Eservers Problems, Please Advice


Hello

I am Mac from webkar, a web hosting company.

We had ordered a server from hostmania about 3 weeks ago by credit card. Finally after 3 weeks they have informed us that you have closed their account and they are neither able to receive their money nor refund our money.

This has caused a lot of problem for many companies including ours. You can see a thread where some of those companies are discussing about the case at below address:

http://webhostingtalk.com/showthread.php?s=&threadid=68951

Anyway I am looking for your advice:

1- Will you pay the money to Hostmania/eservers and we can wait for the service?
2- You will let them refund our money or you will do it yourself?

Or what? Would you be kind to give us some advice?

It will be great if you can give some comment on the case on WHT (webhostingtalk) too.

I am looking for your advice.

Best Regards,
Mac
Webkar Web Solutions

Am I the only moron still waiting for a server?

Eservers just can't keep their deadlines. I don't know why I'm still waiting.

lol, i think you'r the only one who's still waiting.
everyone else already cancelled.

greets,

Originally posted by mikeknoxv
Am I the only moron still waiting for a server?

Eservers just can't keep their deadlines. I don't know why I'm still waiting.

It seems :)

But bad thing is that you will not have your money back even if you cancel. You still need to request a charge back.

This is a bummer all around. However, I (as an uninvolved bystander) am still interested to hear more of the details of this saga as they emerge over time. Looking at some of the good names that have been involved in this big mess, I am figuring there may be some lessons for ppl like me to learn from whatever it is that really is behind this ****-up.

i called my bank today, i have to send a fax to them to do a chargeback, so that´s what i´ll do tomorrow.

But i have to say, that when i have my money back i´ll sign up with eservers again, with their new merchant, so i´m still interested in the server....

HMMWV

Apparently I have been told they don't set deadlines, they give "estimations."

Always covering their ass, screw it.