anyone here really got p4 server from eservers.biz?

I've been waiting for several weeks and I wonder what happened (the worst part is I paid for it already)

Have they not updated you?

Several weeks you say? Why are you being so patient?

We canceled our order after about 3 weeks (they had told that they will deliver them in 5 business days.)

In fact the problem isn't the delay only. I ask myself why they have not been able to organize theeir jobs so that they can deliver what they have sold on a timely manner.

This warns me that similar problems may arise in future when we have sold some services on the server. I personally do not want to risk my business and reputation after I have seen such a thing.

I may go with them in future but only after I am sure they are stable enough to give the service and support in time.

Mac

If you are getting a server from a management company such as this, they should have the capital investment to purchase the server outright, and have it installed (After burn in), in less than 5 days with mirroring procedures and testing.

Way too patient, but then I'm located in what people would consider very close to the heart of the computer industry in some respects, but it is what is expected of me.

Customer should order server, server parts are purchased, assembled, tested, configured and racked.

Shouldnt take 3 weeks unless you're being swindled, or they are broke, or they suck.

Still waiting myself. Last thing I heard was in an email they sent about a week ago in regards to thier credit card processing problems. I checked thier forums last night and couldn't find anything related to delayed server setups which seemed wierd to me.

Personally, I'm not in any hurry for the server so I'm going to sit back and wait to see what happens next.

nope. didnt get mine yet. i am being told its today! so we'll see

Is your credit card being charged before they set up the server? If so, it could be a cash flow problem. They have to get their money before they can purchace the servers.

that's exactly what came to my mind as i read that, Brewer.

Originally posted by Brewer
Is your credit card being charged before they set up the server? If so, it could be a cash flow problem. They have to get their money before they can purchace the servers.

I dont see how thats unreasonable.

You order a product, you pay for it, they deliver, thats very standard. How else do they know the transaction is for real and they're not going to get burned anyhow? If you order a sofa in the store, you're gonna be paying for it before its delivered to your door.

Yea, but I'm going to know "When" it's going to be there, and have the option to get it sooner, if it's back ordered, I'm told.

Not only all of that, I don't have to question what is going, I ask, they answer.

Originally posted by porcupine


I dont see how thats unreasonable.

You order a product, you pay for it, they deliver, thats very standard. How else do they know the transaction is for real and they're not going to get burned anyhow? If you order a sofa in the store, you're gonna be paying for it before its delivered to your door.

Maybe not unreasonable, but very scarry. If they are having to wait for your money to come in before they can buy the servers, what do they do when something breaks and there is no one to charge. If the server you get today burns out a motherboard tomorrow and the money you paid is already spent purchasing your server, then how do you get your motherboard replaced? They have to sell another server, take that money to fix your server, and let the other customer wait until someone else orders a server to pay for that one. That's what's ment by a cash flow problem. Any company that is living that close to the edge is a bankruptcy looking for a place to happen.

Now I don't know personaly why it takes them so long to get a server, I'm just suggesting one possible reason. I tried to order a server from them for two months and finally crossed them off my list.

I believe they are still trying to get their money back for iPayments but they should try to get funds from somewhere else first ... like a bank loan ....

it's Aug 22 now .... and I have to say it takes long enough for eservers to solve this problem

Originally posted by porcupine


I dont see how thats unreasonable.

You order a product, you pay for it, they deliver, thats very standard. How else do they know the transaction is for real and they're not going to get burned anyhow? If you order a sofa in the store, you're gonna be paying for it before its delivered to your door.

If they already charge the monthly fee then it is wrong. Setup fee applies, not monthly until your server is up and running

Nice sofa delivery anology :stickout:

Brewer: I'm not saying them not setting up servers isn't wrong, im just saying, cash before the product is very standard. We had a load of no setup servers, now our bank accounts are far lower, so we dont setup servers until they're ordered (granted we have a 2 week delivery time for them) but we do bill the monthly and setup fee when ordered. Their month does not begin till they get the servers granted, and yes, i do believe all monthly fee's should be delivered when ordered, just the same as the setup fee.

And thanks, i think the sofa analogy works well, local businesses ilke the telco, cable, internet access, etc. may not bill you until the month end, but unlike internet based businesses, they can send guido collecting for the money you owe them, door to door, face to face, which we cannot.

I'm just commenting on policy, not situation here though.

Originally posted by porcupine
Their month does not begin till they get the servers granted, and yes, i do believe all monthly fee's should be delivered when ordered, just the same as the setup fee.

I think we got some wires crossed here. Or am I just a :dunce:

Just to clarify To be fair to a customer, a provider should only charge the monthly fee when the server is running. The setup fee however is charged as soon as the order goes through. Am i right?

Not neccesarily.

The setup fee can be charged later, it's not written in stone that they "Need" your money before hand.

A fee is a fee, how and when it's charged is up to the vendor.

My instincts says no, but the limitations of escrow services make it hard to hold the vendor to allowing it to be charged later.

Interesting,

Thanks for the info

I automatically assumed it was done setup first then monthly with server running.

It leads me to this "Batch of computers arriving"

It shouldn't be that hard to "Get" computer parts.

Order ahead of time, stock up, or locate a store close that is willing to stock up, or is already stocked up.

If I was a customer looking for a dedicated server I would expect that server to be online in two days, no ifs ands or butts.

I think what Myles meant was that the entire amount is charged up front, at the time of purchase, but the billing cycle doesn't begin until the server is delivered. Meaning you pay on the 1st...if they take until the 10th to deliver it, your billing month begins on the 10th.

Well I ordered and paid for mine on Aug 3rd and still don't have mine yet :eek: I emailed as recently as last night and I was told I would have mine Thursday (today) and it looks like yet another missed dates of the many dates I have been given.

I realize problems and things happen , and I think I have showed patience ;) But to keep making up unrealisic days or dates is just almost like lying to me and makes my patience level go away. I really don't wanna cancel but why should I keep my hopes up for something that's taking way longer than promised?

Cause with only little over 6 hrs left for today , I have a feeling I will be let down yet again :( It will be 20 days tommorow since I paid and still no server.

Originally posted by lightnin
I think what Myles meant was that the entire amount is charged up front, at the time of purchase, but the billing cycle doesn't begin until the server is delivered. Meaning you pay on the 1st...if they take until the 10th to deliver it, your billing month begins on the 10th.

Wouldn't they prorate it? Its tough keeping track of hundreds of servers all with different billing times?

we'll say its $150 per month and you sign up on the 10th, Your server isn't ready till the 20th. In this time you have paid for your setup fee. On the 20th you would be billed for the remainder of the month so 10 days at $5 per day (assume 30 day month)
= $50. If its prorated then they must charge the day the server is running.

I'm guessing all hosting companies have their billing procedures outlined in their TOS.

Originally posted by phantasywork
Well I ordered and paid for mine on Aug 3rd and still don't have mine yet :eek: I emailed as recently as last night and I was told I would have mine Thursday (today) and it looks like yet another missed dates of the many dates I have been given.

I realize problems and things happen , and I think I have showed patience ;) But to keep making up unrealisic days or dates is just almost like lying to me and makes my patience level go away. I really don't wanna cancel but why should I keep my hopes up for something that's taking way longer than promised?

Cause with only little over 6 hrs left for today , I have a feeling I will be let down yet again :( It will be 20 days tommorow since I paid and still no server.

I agree with you dude. Totally. I don't really want to cancel, i want my servers is what i want!

Why cancel ya know? We have waited this long already. What if we cancel, then 2 days later people get their servers?

We have gone in too deep, we can't turn back now! lol

Atleast i can't :(

But if i have to, i will.... (meaning, if this takes a long time, im just going to say forget it)

PONR *(point of no return), hope you don't regret it. =)

nooooooooooooooooooo

I beleive I wont get my server today

:(
its 8 48 pm now

I had purchased a server, then saw these threads and decided that I didn't want to do business with a company that was having this many problems. Usually this kind of thing indicates a pattern of a really poorly run business and many many nightmares to come. So I cancelled my order and requested a refund from Chavvon, but guess what.

My jaw dropped when he said he couldn't give me a refund. That I had to do a chargeback from my credit card company. I filled out and signed the chargeback letter down at my bank this morning.

All I can say is that bank said what he did is basically fraud and they are investigating the affair and getting me my money back. Imagine that you order something and can't get the product and can't get a refund! That is very close to being a scam. I'm not saying it is a scam, but you have to admit there are a lot of strange things going wrong all at once.

I am so glad I signed that letter and am moving on to a reputable company.

No offence meant. This is just my actual experience with the company. Your milage may vary.

Originally posted by clocker1996
:(
its 8 48 pm now

welp it's 9:30pm here ;)

I fired off yet another email about when I will get my server that was promised today;) and I can't say I am happy with the reply

Douglas

The datacenter has not delivered yet, I am hoping its soon.


So now it's not even a day or a date any more , it's just a big prayer of there hoping soon.

Sorry for my rant but this is just frustrating as hell.

one broken promise date, shame on the host
two broken promise dates, shame on the host
.
.
.
six broken promises date, and you are not leaving, shame on you :D

If 50 of you will cancel the server, probably some other people will get the server sooner. Who will cancel first? :)

Wish you guys all the best!

Originally posted by irvinehostin
I had purchased a server, then saw these threads and decided that I didn't want to do business with a company that was having this many problems. Usually this kind of thing indicates a pattern of a really poorly run business and many many nightmares to come. So I cancelled my order and requested a refund from Chavvon, but guess what.

My jaw dropped when he said he couldn't give me a refund. That I had to do a chargeback from my credit card company. I filled out and signed the chargeback letter down at my bank this morning.

All I can say is that bank said what he did is basically fraud and they are investigating the affair and getting me my money back. Imagine that you order something and can't get the product and can't get a refund! That is very close to being a scam. I'm not saying it is a scam, but you have to admit there are a lot of strange things going wrong all at once.

I am so glad I signed that letter and am moving on to a reputable company.

No offence meant. This is just my actual experience with the company. Your milage may vary.

If the merchant will not privide them with access to their funds, I don't think they will have access to issue a refund.

I still think there are some serious problems here. I may get cussed again, but they obviously have cash problems and if they haven't got their merchant account straight yet, something's really wrong. And to top it all off they told irvinehostin to do a chargeback! Really bad!

And it is against Visa and MasterCard's policy to charge for an item before it is received. They made it clear to me about 3 years ago that the item must be in the customer's hands or you must be able to prove it has been shipped before the cc can be charged. Or in our case, service provided. We do authorizations, but do not take funds until the service is provided. The authorization counts against the cc balance, but after 5 banking days it is dropped if we don't process it. We keep extremely good records and have only had 2 chargebacks in 3 years and beat both of them due soley to paperwork.

Welp I just go this email and it makes me feel , well I can't say it what I feel in public ;)

Ipayment called late last night and cancelled our processing account. They also put a freeze on outstanding balance in excess of $40K that they owe us. This means the funds that would have been used to buy additional 80-100 servers is no longer available to us. It is my job to make sure our existing revenues are not affected by the actions of Ipayment and that we recover from this with the focus being on long term sustainability.

It was completely unexpected and therefore we had no other means of financing in place however we are trying to come up with a speedy resolution to this issue to deliver the service customers have ordered. We didn't need it until last night. Ipayment had promised that we would be paid two weeks ago and then they deliver this message.

I will hopefully have financing in place in the next 48-72+ hours, but we need to inform our customers of what's going on.

You have a couple of actions.
1.) Issue a charge back on their credit card because Ipayment will not allow us to issue credits (all clients awaiting servers) then

2.) Continue to wait for a dedicated server, or
3.) Get setup on a Virtual Private Server (VPS) as a temporary staging area until the dedicated server issue is resolved. The VPS solution will meet the needs of 90% of customers.

Yes we did set deadlines as we know we would be able to make them as we had promises of funds from the merchant. We make payment via wire transfer and the servers were ordered and due to be setup today but another broken promise from Ipayment lead to the wire-transfer failure. We were expecting them but circumstances out of our control prevented this not for the first time.

I apologize for any damage this may have caused to your business and I promise our relationship will be more than fruitful in the long run. We have the right recipe; we just got some bad ingredients this month.

Not often you will hear this, but our clients satisfaction is number one priority and we encourage all clients who have not received there servers to do a chargeback as this is the only way either party will receive there funds.


Have a nice evening and don't hesitate to contact us if you have any more questions.

Best Regards,
Imran
----------------------------------------
eServers dot Biz - driving the 'e' into your business.
http://www.eservers.biz

what do I need for a chargeback ?

and do I need to pay for the processing fee ?

this is ridiculous

Hmm. Doing a chargeback will only make the collections agency come after ya for all the money that was charged back. Not a good move plus the $25 or whatever chargeback fee. Hmm. Not to good idea. Unless you will just ignore it.

Tim, what are you talking about?

(I have absolutely no idea who the "you" you are referring to; you may want to rephrase your sentences).

Peter

ya great

so now it turns to be my own problem
if I dont do a chargeback , then I wont get the server.

if I do a chargeback, ipayment may find a collection agency to me ...
hahaha

Where are the guys that were defending eservers and hostmania saying that you didn't need to do a chargeback. well I wanna see what those morons are saying now. I hope they feel absolutely stupid for saying everything they said. Everyone call up your CC company and issue a chargeback a.s.a.p

If i didn't receive a service i paid for and was forced to issue a chargeback, and a collections agency was sent after me, i do believe there would be some legal precidence for me to inform them not to contact me again or it would be considered harassment, and deny the claim that any moneys were owe'ing. Without firm proof that you owe someone money, i do believe a collections agency cannot bother you. I may be wrong though, never been attacked by one before.

IPayment can't keep the money. It has to be given over to eservers/hostmania or back to the cc holder. You should call the 800 number on your cc immediatedly.

No, that is not true. (which is why I said Tim may want to rephrase his sentences).

If you haven't gotten the server yet, you have the right to raise the dispute and get the money back. No one can go after you because no service has been delivered. This is the technicality of it.

However, I do not recommend chargeback as your first step; it should only be your last resort. You have a full 60 days to the get money (maybe more), you can defintely get your money back in that time period. However, if you chargeback, the marchant is going to suffer.

Peter

Let them suffer.

Originally posted by dk2
Where are the guys that were defending eservers and hostmania saying that you didn't need to do a chargeback. well I wanna see what those morons are saying now. I hope they feel absolutely stupid for saying everything they said. Everyone call up your CC company and issue a chargeback a.s.a.p
Are you a moron? What kind of a statement is that? You think this is funny? Do you even have a server ordered?

Peter

Originally posted by dk2
Let them suffer.
If you have a server, and you have no time, you can chargeback. I don't see why you could be going around telling people to do what they want. (Let's all chargeback, yeah right :rolleyes: )

Peter

Originally posted by ckpeter

Are you a moron? What kind of a statement is that? You think this is funny? Do you even have a server ordered?

Peter

It's a fair statement. No I don't have a server ordered because I don't order things that are to good to be true. I actually do see some humor in this for the fact people were defending eservers and this just happened. I'm glad eservers finally spilled the beans and is telling their customers to do the right thing. I think it shows alot of courtesy on their part and I hope they pull out of this.

Originally posted by dontknownutn
IPayment can't keep the money. It has to be given over to eservers/hostmania or back to the cc holder. You should call the 800 number on your cc immediatedly.


ya. thats my question too ?

ipayment should automatically give us back the money , shouldnt they ?

or they just ban eservers's account and treat those money as their extra earning ?

to sonic:

It was fairly painless to complete the chargeback process.

I went into the bank. The teller handed me a blank piece of paper and asked me to write down my account information and explain in detail the situation and why I was requesting a chargeback. The whole letter was about a page in length. The reason that I had to do it there at the bank was because she said I needed to sign the letter. She said there was little to worry about - that I should get all my money back and there would be no fees charged to me. She said it might take up to a week though.

Hope this helps.

Sincerely,
Shanon

In my case one time, they issued the chargeback and mailed the paperwork to me, which had to be filled out and mailed back.

..

No fees are ever charged to the customer. But, there are fees charged to the business. Something like $15 for each chargeback.

Originally posted by dontknownutn
No fees are ever charged to the customer. But, there are fees charged to the business. Something like $15 for each chargeback.

That's what I don't understand isn't it going to cost them , (hostmania/eservers) more to have everyone do a chargeback ?

Does it also mean Ipayment isn't willing to release any of the 40,000 ever ? That's kinda fraudulent isn't it ?

Yeh...I think the collections folks will be looking for em' real soon.

Ya but what else you can do? The don't have access to the $40,000 they need to setup the servers. They are going to try and find some cash flow but that is highly unlikely. They can't even give you refunds now. Let me say this, if I were eservers I'd have a multi-million dollar lawsuit filed against ipayment by the end of next week.

dontknownutn:

who are you thinking the collections folks are going to go after - hostmania or the customers? I'm sure you mean hostmania correct?

Where are the guys that were defending eservers and hostmania saying that you didn't need to do a chargeback. well I wanna see what those morons are saying now. I hope they feel absolutely stupid for saying everything they said. Everyone call up your CC company and issue a chargeback a.s.a.p

Well we have recieved 2 out of 3 of our servers so obviously they are not out to scam people. I still defend them, both are good companies but they have been put in a bad situation.

From your comments it seems like you need to learn to read. For one they said there merchant has the account frozen so they can't transfer the 40K in th account, which I gues means they can't afford 150+ servers.

Lets see you in such a situation and see you pull 40K out of your ass.

IPayment can't keep the money. It has to be given over to eservers/hostmania or back to the cc holder. You should call the 800 number on your cc immediatedly.

I may not have read right but I don't believe they said that IPayment is keeping the money but merly froze the account.

I'm glad eservers finally spilled the beans and is telling their customers to do the right thing. I think it shows alot of courtesy on their part and I hope they pull out of this.

Damn, really seems like you have alot of sympathy from your first post. :rolleyes: Dude, you never ordered or even dealt with them you you are not really in the posistion to flame them.

Originally posted by irvinehostin
to sonic:

It was fairly painless to complete the chargeback process.

I went into the bank. The teller handed me a blank piece of paper and asked me to write down my account information and explain in detail the situation and why I was requesting a chargeback. The whole letter was about a page in length. The reason that I had to do it there at the bank was because she said I needed to sign the letter. She said there was little to worry about - that I should get all my money back and there would be no fees charged to me. She said it might take up to a week though.

Hope this helps.

Sincerely,
Shanon

No offense to this bank, or this account, but if you get your money back in a week, something is really wrong. Chargebacks are defined as a last resort, but are supposed to be fair to both the vendor, and client, if you get yours back within a week that will mean they didn't consult the vendor on this issue, didn't give them a chance to defend their case (as much as you may not like that, it's what they're supposed to be entitled to which is fair, everyone deserves the right to a fair trial/defense). I'd usually expect to wait 1-3 months for a chargeback to go through *ugh* only had to do 2 myself, i've been waiting 4+ for visa to do mine though :( they sure give these vendors a long time, their defense better be a hardcover book at this point! :D.

Originally posted by irvinehostin
dontknownutn:

who are you thinking the collections folks are going to go after - hostmania or the customers? I'm sure you mean hostmania correct?

Neither. Why would they send collection agencys? It is hostmania/eservers's money, not IPayments.

I don't want to make anyone mad, but I'm not real sure I can believe the story. If Authorizenet or Bank of Beverly Hills flagged my account and didn't transfer the funds to me, then all those cc transactions would've never been completed and the cc's not charged. After 5 days you would be able to check your cc statement online and see that the transaction never took place and it would reflect in your balance.

Myles is right , the vendor has 30 -90 days to file there evidence, so if you get a chargeback in a week I will be shocked seriously.

Unfortunately I had to do a chargeback one time and it took 2 or 3 months to get my money back , so I wish you luck on a week.

Yes, I did mean hostmania. Trying to collect all those chargeback fees.

I've had a chargeback credited to my personal cc in 10 days.

But that's not to say that if the vendor wins the dispute that the amount you received back when won't be charged back to your card by the cc company.

Oh I see. But has anybody called IPayments to find out their side of this? Why they have taken this extreme measure of freezing the account? It seems like they are just protecting the customers to me. Perhaps they intend on issuing credits of their own at some point once the smoke clears. I hardly doubt they intend to abscond with the money and if they aren't giving it back to the merchant they must believe there is some evidence of fraud.

to dontknownutn: that's who I thought you mean. if they sold 300 servers @ $15 each that's $4500 ipayments will have to try to collect from hostmania.

to all regarding the length of time for the chargeback: I will let you know in this message thread when I get my chargeback credited. But I trust my bank when they say one week. They have never let me down.

Well we have recieved 2 out of 3 of our servers so obviously they are not out to scam people. I still defend them, both are good companies but they have been put in a bad situation.

From your comments it seems like you need to learn to read. For one they said there merchant has the account frozen so they can't transfer the 40K in th account, which I gues means they can't afford 150+ servers.

They did not only freeze the account, they closed it. I think you should read carefully next time.

I did not suggest here that they just took off with the cash. They cannot provide the servers everyone ordered without the money to pay for those servers. Which is why people should be issueing chargebacks. In no way do I see this as eservers fault, things like this do happen.

Damn, really seems like you have alot of sympathy from your first post. :rolleyes: Dude, you never ordered or even dealt with them you you are not really in the posistion to flame them.

This is an open forum to post your comments. I have posted mine and will continue to post on what I think about this situation. This thread is not only for eservers customers.

Originally posted by dontknownutn
I don't want to make anyone mad, but I'm not real sure I can believe the story.

I'm sorry I jumped on ya the other day. Now quit making me feel bad, will ya? :bawling:

:) ;)

just sent in my cancellation emails :(

Originally posted by clocker1996
just sent in my cancellation emails :(

How do you figure they are going to refund your $$ without a chargeback? They don't have access to the IPayment funds.

Well all I can say is cancel your servers.. Because by the time they arrive I will be able to signup and get some instantly.. LOL I missed out on the deals and would love to get some when they are available. Anyway, I had to wait for my previous servers with eServers.biz, I waited for over 1-2 weeks but in the end I got my server and the level of support I got from eServers just blows away the waiting... It may be a long wait, but once you get your hands on that server, the level of support is gonna KICk some butt...

lightnin,

:) :cool:

"Where are the guys that were defending eservers and hostmania saying that you didn't need to do a chargeback. well I wanna see what those morons are saying now. I hope they feel absolutely stupid for saying everything they said. Everyone call up your CC company and issue a chargeback a.s.a.p"

Us "morons" were defending eservers and hostmania saying that PRE-EMPTIVE chargebacks were unnecessary. Yes, they are needed now, but it's a completely different situation.

"I did not suggest here that they just took off with the cash. They cannot provide the servers everyone ordered without the money to pay for those servers. Which is why people should be issueing chargebacks. In no way do I see this as eservers fault, things like this do happen. "

That's EXACTLY what you suggested in the other thread:

" I think taking weeks to setup a server is utterly ridculous and I would have asked for a refund after the first week. How many people have their servers now? Haven't they supposedly had these servers for a couple weeks? Why don't the server have the extra ram that was promised, or was this another lie?"

You basically called them liars and cheats.

Originally posted by dk2


How do you figure they are going to refund your $$ without a chargeback? They don't have access to the IPayment funds.

heh
my cc doesnt have a high enough limit to support what i ordered

my paypal funds does, so i paid through paypal funds. didnt use a cc what so ever

they told me they will refund me in the next batch of refunds. no idea what that means

meaning no idea how long it could take......

eservers should give a solid date for those customers still wishing to get those servers ...........

btw , I hate chargeback

Originally posted by sonic
eservers should give a solid date for those customers still wishing to get those servers ...........

btw , I hate chargeback

they have given dates already

none of them were met

"eservers should give a solid date for those customers still wishing to get those servers ........... "

I don't think that's quite possible with their current situation. The fact that they never met any of the previous ones wasn't their fault, though it may have seemed that way due to the lack of information.

"I did not suggest here that they just took off with the cash. They cannot provide the servers everyone ordered without the money to pay for those servers. Which is why people should be issueing chargebacks. In no way do I see this as eservers fault, things like this do happen. "

That's EXACTLY what you suggested in the other thread:

" I think taking weeks to setup a server is utterly ridculous and I would have asked for a refund after the first week. How many people have their servers now? Haven't they supposedly had these servers for a couple weeks? Why don't the server have the extra ram that was promised, or was this another lie?"

You basically called them liars and cheats.

How is that suggesting they were taking the $$ and running. I merely suggested that they weren't meeting their dates as they had promised. Which does make them liars, eventhough there are circumstances. Did anyone who got their server get the extra ram? I was just saying that they did lie about dates and extra ram.

do u guys really really need your servers up? Emergency client needs a website?

"Did anyone who got their server get the extra ram? I was just saying that they did lie about dates and extra ram."

You are saying they are liars after only 3 servers were issued without the extra ram? It was clearly posted before that they had a batch of bad memory and the extra ram would be added after all the other servers were up. Maybe after all this is cleared up and the servers STILL don't have their extra RAM, THEN you could argue that they are liars, except I just don't see how you can now.

Originally posted by mushrew
"Did anyone who got their server get the extra ram? I was just saying that they did lie about dates and extra ram."

You are saying they are liars after only 3 servers were issued without the extra ram? It was clearly posted before that they had a batch of bad memory and the extra ram would be added after all the other servers were up. Maybe after all this is cleared up and the servers STILL don't have their extra RAM, THEN you could argue that they are liars, except I just don't see how you can now.

How can't I argue that they lied. Every day they promised servers and didn't deliver them is a lie. I do feel bad for eservers and I hope they pull through and everyone can order later on and get the server they wanted. I have heard nothing but good things about eservers customer support, so good luck to them.

Originally posted by universal2001
do u guys really really need your servers up? Emergency client needs a website?

DUDE
ITS BEEN 3 weeks

YES i personally needed my server up
i had people WAITING on me for this (for hosting)

and now, i cant even serve their needs

this deal never fell through
so i cancelled

dk2, how is your RackMy buddy going there?

http://www.webhostingtalk.com/showthread.php?s=&threadid=69107

Just visited their data center.

I also plan on visiting 3 or 4 more nocs in the St. Louis area soon, then I'll do some in chicago and kansas city.

Dk2 and universal,

Please let the thread go on topic so that we can reach a result.

I have canceled my order 36 hours ago but it seems to me that they have not issued a refund to me too.

This means that either their account had been frozen more than 36 hours ago or they have not done my refund on time.

I have sent an email about 5 hours ago before I receive new update but I have not received a reply.

By the way I have ordered the server with a credi card that I have not charged back on it. But they charge $30 for a charge back request and I am not sure if it can go through.

Who will they contact to investigate the case? IPayments? Hostmania? And will they accept the charge back easily?

Some help please?

Mac

If ipayments is the one responsible for suspending their account, i'd go to them first, if you're gonna give someone trouble and make yourself a pain in the arse, might as well start with the source :).

Myles, Hello

Thank you for your advice.

I just sent an email to ipaymentsinc.com and described the case and asked for help.

I also gave them the link to this thread. I wish they visit here and give a comment. I will post their reply (If they reply to my email at all).

Mac

Guys I'm one of those "defending" these companies,

I think there seems to be some misunderstanding or misreading. Early on eservers.biz said their account was frozen - eg they were not receiving anymore payments. account was still "active". Active means you can log on and presumeably issue refunds.

Now they said their account has been closed. That means they don't have any more access. Which means the only way to get your money back is that either

1.) iPayment inc refund your money as they should since they are not paying it to anyone else,

2.) or you get it via a chargeback from your own cc who presumably take it from iPayments (who then get it from ....)

Its not an ideal situation, it doesn't inspire confidence I agree. But stand back and apportion blame appropriately. eServers have been hit by their merchant server, who in the interests of us the consumer have suspending /closed their account.

eServers could have stayed quiet, but instead have been pretty open about the issues as and when they were happening. And as far as I can see have not tried to defraud anyone.

the interests of us the consumer have suspending /closed their account

I wish they refund those payments in our interests. I hate requesting a charge back and wait for months and dealing with CC company.

Mac

Originally posted by clocker1996

my paypal funds does, so i paid through paypal funds. didnt use a cc what so ever


Good luck... I have a feeling that their paypal account will be empty, as well as their bank account. People who went through paypal (I did too) will be lucky to get anything back.

As I said in another thread, I'm too pissed right now. I should just go to bed and forget I waited 3 weeks for that server.

Thanks a bunch, eservers!

wmac

ya I hope ipayments can issue the refund to us.

I dont want to deal with cc company and ask for a chargeback.

Thank you too for supporting eservers :)

Many of you have a lot more patience/extra money/faith, or perhaps all 3, than I would in this situation.

As with charge backs, the one or two times I’ve ever had to were completed before I hung up the phone with my card company. Also free, and my card was reissued incase there was a recharge attempt.

So, the question I have is: Why would ipayments suspend/close their account?

BTW about Chargebacks etc...

Usually what happens is the money you are charging back on shows up on your account within a week, but it is 'frozen' there - meaning, its there but you cannot use it until the dispute is cleared.

A few years back, I signed up with www.vikmar.com for hosting, and the administrator (I assume it was him) captured my CC and proceeded to 'decline' my card so I had to use another one which he captured again.

He made a PayPal account and proceeded to send £700 into it under a false name etc

Why did I suspect him? Cos when I told him I alerted the CC company and PayPal, he begged me to let him pay me back the money and even gave me a free dedicated server.
I still reported him.

Anyway, the CC companies refunded me the money but it was frozen so I couldn't use it.
2 months later I got a letter saying the money taken was a fraud and left no trace - the money is now mine to use.

James

.So, the question I have is: Why would ipayments suspend/close their account?

Well since I don't work for eServers or iPayments I can't say that there is no other reason, but here are terms from my merchant account

My own merchant terms:

4 Trading limit
...... We will notify You of a trading limit on Your aggregate value of Payment Transactions for this
service to be calculated in respect of any one calendar month and You shall not exceed that trading limit without our prior written approval
(to be given at our discretion). We may vary the trading limit at any time by notice to You

+ take into account human factor too

Fraud factors -- company taking $1000 per month, suddenly increases to $30000 trading limit exceeded --- alarm bells ring. Someone in iPayments must have decided the business is too risky and unpredicatable, safer to close account.

I find it interesting that this (http://www.webhostingtalk.com/showthread.php?s=&threadid=64222&highlight=DV2+Bankrupt) thread started on July 31 2002 coincides with the timing of this service problem you are talking about.

Could eservers be related to DV2 more closely than made public?

Sure, I'm speculating, but eservers.biz customers having this problem, could be related to the information in the thread above.

Just a thought as im in the situation of having to contact ipayments or chargeback for a server that was supposed to be setup in 5days......which 14days later is not going to turn up at all....

If we all issue chargebacks to ipayments they will run the risk of loosing their merchant status - correct? Im sure this is how the system works in that if you recieve to many chargebacks then your status is revoked pending investigation. This would be surely immensly damaging for ipayments who no doubt will be co-operative. (heh)

So if your owed money then get on the case!

JMR: I think ipayments is closer to the status of a bank, that only holds true for merchants, not the people who provide merchant accounts.

Ah ....didnt know that ipayments was that big. Thanks for the correction Porcupine

Originally posted by Samuel
I find it interesting that this (http://www.webhostingtalk.com/showthread.php?s=&threadid=64222&highlight=DV2+Bankrupt) thread started on July 31 2002 coincides with the timing of this service problem you are talking about.

Could eservers be related to DV2 more closely than made public?

Sure, I'm speculating, but eservers.biz customers having this problem, could be related to the information in the thread above.

Samuel

You are reaching pretty far there, my servers are with DV2 and they are not having any problems at all. This deal has nothing to do with DV2 from what I can tell, DV2 uses 2Checkout and they just charged my card for recurring billing.
So I know DV2's account is still alive and kicking.

wmac

did you contact ipayment and ask them to refund to all of us?

Originally posted by jmr
Ah ....didnt know that ipayments was that big. Thanks for the correction Porcupine

Don't know, maybe they're not, i would think if a company is pushign 40k through a processor on a semi-regular basis, the processor must be huge though. DV2 using 2checkout.com seems VERY odd to me though (from a financial perspective), not sure who mentioned that or if its anywhere near true (which i have serious doubts about being true).

Originally posted by porcupine


Don't know, maybe they're not, i would think if a company is pushign 40k through a processor on a semi-regular basis, the processor must be huge though. DV2 using 2checkout.com seems VERY odd to me though (from a financial perspective), not sure who mentioned that or if its anywhere near true (which i have serious doubts about being true).

No, they do use 2checkout.com. They have since I've been dealing with them.

Originally posted by porcupine


Don't know, maybe they're not, i would think if a company is pushign 40k through a processor on a semi-regular basis, the processor must be huge though. DV2 using 2checkout.com seems VERY odd to me though (from a financial perspective), not sure who mentioned that or if its anywhere near true (which i have serious doubts about being true).

I am sorry you doubt me Myles but I know whom I pay for my servers thru each and every month.

Originally posted by Monte
I am sorry you doubt me Myles but I know whom I pay for my servers thru each and every month.
Monte :buck: I seriously doubt you know who you are paying all those $$$$ through each month for your servers. I mean, reading those credit card statements where it says "2checkout.com" can be awfully complex and a tad bit on the tricky side, for a southern gentlement like yourself. :stickout

Best leave these complex tasks to the good wife. :D

Originally posted by Monte


I am sorry you doubt me Myles but I know whom I pay for my servers thru each and every month.

Monte, as i said, i didn't remember who said that (never had any reason not to believe anytihng you've told me) just seems uber wierd, maybe they have some type of special agreement with 2checkout.com or something, because otherwise, i could never imagine why they would want to pay 5.5% + $0.50/transaction when theres far cheaper places (we pay < 2.5%), and in quantity, thats a LOT of money :).