Hello Everyone,

I am in need of free software to run my help desk until my

company can afford Kayako.

Any good Free/Open Source Help Desk/Support Solutions out there

that are easy to set up. (Time Wise)

Thanks.

You can always get WHMCS for as low as 5$/mo from various resellers (like KnownHost, ResellerZoom etc.) plus you have a complete solution besides support (billing, provision etc).

Free open source Support / Helpdesk software:
- http://eticket.sourceforge.net
- http://www.accord5.com/trellis

Try this http://www.phpjunkyard.com/free-helpdesk-software.php

Check out Cerberusweb.com

SupportTrio is free for 3 departments and one email.

It may be good for you, as it's a really good software.

SupportTrio is free for 3 departments and one email.

It may be good for you, as it's a really good software.
I already use TrioLive so It might not be a bad idea ;)

I will try it tonight.

Thank Guys ;)

Anyone have anything else, please post away :)

Take a look at SmarterTrack it's in beta at the moment it's not free but it's cheaper than Kayako

http://www.smartertools.com/Products/SmarterTrack/Features/Customer-Service-Software-Web-Interface.aspx

for free, i recommended to use support trio and trelis desk

Hi there! Have you considered using a CRM platform? One thing I could recommend is vtiger, check it out, and maybe you'll find it suitable for your needs.

Cerberusweb.com +1 vote here. Its really, really good piece of software.

Open source too! But unfortunately the cost is a bit too high if you have more than 3 departments and 3 staff. Less than that and its free :)

I've throw a vote to either Trellis or Cerberus Free.

Cerberus is pretty good although I tend to prefer the earlier versions as they are more straight forward ticket systems.

I've found Cerberus to be quite useful, we work with H-Sphere so we use the integrated system, but for dedicated customers Cerberus comes in handy.

Cerberus is pretty good although I tend to prefer the earlier versions as they are more straight forward ticket systems.
I know what you mean. Cerb 4 to me doesn't feel like a ticket system. I've only demo'd however.

I know what you mean. Cerb 4 to me doesn't feel like a ticket system. I've only demo'd however.

It really doesnt. Its quite disappointing. We put it in for our NOC guys to look at and we can't even figure out how to open a ticket manually its so overly complicated and clearly something other then a ticket system now. Its a real shame because it used to be an amazing and powerful ticket system.

Something I just discovered a few minutes ago in Cerberus 4 (just started playing with it recently) is that the only reply that shows up in its entirety by default is the last one in the ticket. All other replies are intentionally hidden, and you have to manually click a "maximize" link for every reply you want to see. So, while you will see the very last reply that was made in its entirety, it may or may not have any context whatsoever without seeing the previous ones. Want to see the previous replies? Get ready to start scrolling through the ticket and clicking a "maximize" link beside every single reply that was made from your company and your customer.

Their current workaround is to click "Print", as if you were going to print the entire ticket. This opens the ticket in a new window in plain text which displays the ticket in its entirety. Don't have a printer set up? Get ready to close 2 new windows that open up (if you use Windows) regarding setting up a printer. THEN you can finally see the ticket in its entirety. Just like how you could in version 2, and just like how it was in version 3.

They say this behavior is for performance reasons. Not as in "you get better performance if you don't load all the replies when a ticket is opened", but "if all replies were viewable when the ticket was opened (as they always have been before) there would be a severe degredation in performance".

I'm not feeling Cerberus 4 guys, not one bit.

When you're looking for a paid application I would suggest taking a look at iDesk as well.

They say this behavior is for performance reasons. Not as in "you get better performance if you don't load all the replies when a ticket is opened", but "if all replies were viewable when the ticket was opened (as they always have been before) there would be a severe degredation in performance".

Hey jpetersen,

That wasn't the official stance, it's just what one of our (non-coder) front-line guys said on our forums once.

Our latest build fixes the 'Read All' issue on tickets that you brought up here and on our forums.