tomriley
04-22-2008, 10:20 AM
I purchased a "Complete Reseller" on Sunday 20th April and have still not received any details of my account.
I have attempted to:
Contact via MSN
Contact via Skype
Contact via UK Phone Support
Contact via Support Ticket
All with no luck!
I have just sent them an email but im guessing that will lead down to a dead end as well.
I would like to make use of the 14 Day money back guarantee however since communications is poor so I have started a claim via PayPal. However I am posting this here incase it catches the eye of any of the Dediwebspace support just like they did for other people on this forum.
Cheers.
cristibighea
04-22-2008, 10:33 AM
Usually business is not conducted on a Sunday, so they should have contacted you today about it. Hope you can find a good solution or get your money back if they don't respond.
tomriley
04-22-2008, 10:40 AM
Usually business is not conducted on a Sunday, so they should have contacted you today about it. Hope you can find a good solution or get your money back if they don't respond.
Well I would have expected to have received my account on Tuesday.
Its a simple matter, I want my money back from the 14 day money back guarantee.
Dougy
04-22-2008, 10:45 AM
I see him nearly daily, I'll ask him what's up.
I believe his name here is RN-David?
tomriley
04-22-2008, 10:50 AM
I see him nearly daily, I'll ask him what's up.
I believe his name here is RN-David?
Yes, if you see him please mention this. Thanks!
I no longer wish this service and would like a refund.
Thanks!
keywolf
04-22-2008, 01:57 PM
Hi,
Sorry for the delay, Our complete resellers take longer to setup as there is more to them than just creating the account on the server. We also dont do new setups on sunday. My apologies for this and you have requested a refund via email and this will be ohnoured.
tomriley
04-22-2008, 02:17 PM
Hi,
Sorry for the delay, Our complete resellers take longer to setup as there is more to them than just creating the account on the server. We also dont do new setups on sunday. My apologies for this and you have requested a refund via email and this will be ohnoured.
Thanks for refunding me David. I assume you do this automatically via PayPal?
keywolf
04-22-2008, 02:18 PM
Hi Tom.
I will do it shortly via PayPal.
Thanks,
keywolf
04-22-2008, 02:23 PM
A refund has been issued to the buyer.
tomriley
04-22-2008, 02:27 PM
A refund has been issued to the buyer.
Cheers David.