I talked to a technical support agent through live chat. I asked him where their servers were located, and he told me that he didn't understand the question, and to please elaborate. So, I did. Then after 10 minutes of no response, I closed the box. I figured, maybe, he was avoiding the question, because technical support was the wrong department to ask that question. Then I requested a chat with sales support. After 10 minutes of an operator not even accepting my request, I tried calling their sales department. I was on hold for the next sales representative for 30 minutes, until finally I got a message from their side saying there was an internal error, and then it hung up on me.

Yay apthost :D

I talked to a technical support agent through live chat. I asked him where their servers were located, and he told me that he didn't understand the question, and to please elaborate. So, I did. Then after 10 minutes of no response, I closed the box. I figured, maybe, he was avoiding the question, because technical support was the wrong department to ask that question. Then I requested a chat with sales support. After 10 minutes of an operator not even accepting my request, I tried calling their sales department. I was on hold for the next sales representative for 30 minutes, until finally I got a message from their side saying there was an internal error, and then it hung up on me.

Yay apthost :D

It seems that the person who was handling the request was adequate of the information or may be a fault from your side too.

We can't blame the company though.:) Do u think its kidde hosting.

Strange. Their website says they are hosted with a major company with datacenters in Dallas and Seattle, yet the IP address leads to Chicago. Hmmm? I'm not sure what to make of this.

Looks like they are on Softlayer's network.

Shawn,

Perhaps their primary site is hosted in an alternate location -- so when things go awry they'll most likely still have their primary site / e-mail online for support?

Makes perfect sense to me :)

Sometimes the obvious eludes me. Thank you for pointing that out. Makes sense.

Yeah David, you're right. That's exactly why they do that.

I talked to a technical support agent through live chat. I asked him where their servers were located, and he told me that he didn't understand the question, and to please elaborate. So, I did. Then after 10 minutes of no response, I closed the box. I figured, maybe, he was avoiding the question, because technical support was the wrong department to ask that question. Then I requested a chat with sales support. After 10 minutes of an operator not even accepting my request, I tried calling their sales department. I was on hold for the next sales representative for 30 minutes, until finally I got a message from their side saying there was an internal error, and then it hung up on me.

Yay apthost :D

I am puzzled. You run a Web host, but are looking for hosting services from another host?

Well, the Tech. Agent you spoke with shouldn't be a Tech Agent with that business if he doesn't know it inside and out.

I know when it comes to hiring someone at Host Phenom we try to meet with the person and give them a complete packet of information about us and quiz them on it before they have access to tickets. If we can't speak to them face to face we snail mail them the packet and do the same.

Why would a host hire a Tech Agent that can't provide quick prompt tech support? He was probably away looking at the datacenters web site that hosts there servers to see where they are located. Just an assumption.

Well, the Tech. Agent you spoke with shouldn't be a Tech Agent with that business if he doesn't know it inside and out.

I know when it comes to hiring someone at Host Phenom we try to meet with the person and give them a complete packet of information about us and quiz them on it before they have access to tickets. If we can't speak to them face to face we snail mail them the packet and do the same.

Why would a host hire a Tech Agent that can't provide quick prompt tech support? He was probably away looking at the datacenters web site that hosts there servers to see where they are located. Just an assumption.

You would think he should know simple knowledge like that. It's common sense.

Hi
I had really had experience with apthost the downtimes are monumental no one can compete with apthost about downtimes and ill equipped support persons

We actually were in the middle of a huge account migration on the April 16th, migrating from wiredtree to softlayer servers, so at that time our website was still located in chicago however we updated our site to reflect the new datacenter/network information because at that time new accounts were already being provisioned to the softlayer network. Currently apthost.com is located on it's own server in the dallas datacenter.

I can't stress enough as to how busy we were that week and the weeks surrounding that. The technicians on support chat are level 1 techs only and this is the only part of our business that we outsource. I apologize that the technician was not able to properly answer your issue however the information you were seeking was available on our website. Additionally if you tried to contact us, perhaps it was a bad time however if your not able to reach us the recommended method is sending an email to sales@apthost.com and this is something that should be sent to you in the live chat box if we don't answer your chat within 60 seconds.

In regards to AptHost being a kiddie host...we are a registered business in both the US and Canada and we have been operating for many years now. We use liveperson for chat and have over 12 continous employees working day and night. Our toll free number is in operation from 9am-10pm EST Mon-Fri and we answer about 80% of the calls that come through, any calls that are missed go to voice mail and we have an effective system in place which makes sure we return all voice messages.

In response to 'nikhiljoomla'. All I can say here is that the client harrassed and threatened our staff many, many times and is upset that we closed his account because of his continuous abuse.

Sorry to hear about your bad experience, hope things gets resolved or improve in the near future and be sure to keep us updated.

Good luck

Hi
I had really had experience with apthost the downtimes are monumental no one can compete with apthost about downtimes and ill equipped support persons

In response to 'nikhiljoomla'. All I can say here is that the client harrassed and threatened our staff many, many times and is upset that we closed his account because of his continuous abuse.
I guess this is one sided and misleading
1. I have never abused any of the apthost staff.
2. Please provide proofs of me abusing you sir.
3. I just requested for answers which i never got.
4. I was misled by several of its staff about their several things.
5. they only listened to me when i posted bad review about them on ratepoint.
6. Apthost on ocasions attacked me personally accusing me of several things. which i believe was a reaction of their own frustration over their own servers performance .

We will not be provoked into a public debate. This is not about our service to you as that issue was resolved. You're upset because I did not respond to your emails which went to my SPAM folder by mistake, and that resulted in me not responding to your request to do more business with you. Now you want to damage our reputation because you could not get a hold of me. Yes, that's right, I did not get your messages and if I had known I would have been happy to reply to you. Please do everyone a favor and drop this vendetta and move on.

Sorry Nikhil that it did not work out between us but that was your choice not mine. I tried very hard to work with you even when I found it difficult to do so. But it is better now that we put this behind us and move on. This will be our final comment on this subject, and I believe we have answered any other concerns in this thread so I suggest to the mod that it now be closed.

We will not be provoked into a public debate.

I think we've heard both sides already. </thread>


Alex