I have been customer with HostGator for almost two weeks and my experience has been TERRIBLE, AWFUL etc.

The server I am being hosted on is overloaded daily to the point when my SSH times out and my website is unaccessible. I have been told that the customers who overuse their resources have been removed and that it should work fine - surprisingly, it does not.

Days ago I have been also assured, by the live support rep, that load averages will stay around 2s or 3s after the server will be filled as the accounts were still being added. That is not happening even though there are no accounts being added anymore to the server (as I was told few days later).

As I am writing this, the load averages are: 121.74, 66.47, 49.90

The overload has been causing problems DAILY.

Why don't you ask them to simply move you to a less overcrowded/overloaded server?

Well, when you signup for a host that oversells as much as hostgator, you should expect these kinds of issues.

By the way, which plan are you on?

Maiahost, I have requested/asked to be moved to different server twice when I was creating a ticket when the loads were extremely high but the support did not respond to me regarding this. I have asked specifically now to be moved to other server so I will let you know their response.

QualityHost, I have a Baby account with them

i feel your pain ziemniak some of out client have come form HG and said the same thing let us all know what happens and good luck

You can still request refund for their money back guarantee. ;)

I hope you get moved soon.

Generally clients do not understand the issues they will face when getting 600 GB space @ $7.95 and thats sad...

I have been customer with HostGator for almost two weeks and my experience has been TERRIBLE, AWFUL etc.

Days ago I have been also assured, by the live support rep, that load averages will stay around 2s or 3s after the server will be filled as the accounts were still being added. That is not happening even though there are no accounts being added anymore to the server (as I was told few days later).


I hope you have summitted a ticket and are not just relying on live support?

Of course I have submitted a ticket.

I used to host with them before and they used to be really good. But now that they are overselling I stopped getting hosting from them.

Get a refund and move to a better host.

Of course I have submitted a ticket.

Well, it wasn't obvious - you only mentioned live support :)

I cannot believe HG won't move you to another server if you have asked, and the orignal problem wasn't solved.

The guy who runs HG is on this board and usually acts quickly to solve problems for dissatified customers.

As I am writing this, the load averages are: 121.74, 66.47, 49.90

The overload has been causing problems DAILY.


So overselling does bite you in the rear end ;)

So overselling does bite you in the rear end ;)

Oh heck ya it will...
http://www.webhostingtalk.com/showthread.php?t=678237

So overselling does bite you in the rear end Interesting argument there, but a bit too generalized. for argument's sake, 1% overselling would be highly unlikely to cause any issue, if only for the reason that the vast majority of users would most likely upgrade once they reach 80-90% of their allocation. The issue, as usual, is the management.

Interesting argument there, but a bit too generalized. for argument's sake, 1% overselling would be highly unlikely to cause any issue, if only for the reason that the vast majority of users would most likely upgrade once they reach 80-90% of their allocation. The issue, as usual, is the management.

Lets call it crazy, uber, ridiculous overselling then? :D

600gb for $7.95 and the service sucks.

Why am I not surprised?

You'd get a better service for your $7.95 if you got a plan that met your requirements.

More specifically if you're only going to fill up 50gb...then don't go for a 600gb plan...because you've realised the hitch by now.

People who get stung by these overselling companies reminds me of a cartoon I saw once which involved lemmings running and running then eventually ran straight over the cliff edge. I prefer to call it Hosting Hari Kiri. :)

owm

Having a problem with ONE box does not a lynching for "overselling" make. :karate:

I'd sooner set up my laptop to run as a server than use any host that oversells plans of 600gb for $7.95

Are there any good honest reviews of such companies on here for instance.?

owm

I think it is about time that Serious Hosts like Hostgator start offering non-overselling hosting packages side by side with their overselling packages. Then serious customers can have a choice to avoid being put on oversold servers.

Bitter complaints are gradually reaching a crescendo for Hostgator since they joined the overselling bandwagon.

I have news for you. Serious hosts deal with Serious Business Clients who are able to pay for real service and hence do not over sell at all.

Bitter complaints are gradually reaching a crescendo for Hostgator since they joined the overselling bandwagon.

Thats the future of any or every host thinking of overselling. Sure some say good business marketing stuff, but what goes around comes around !!

Hopefully Brent, the owner, will show up here soon. He'll take care of things. He helped me with some concerns I had. But otherwise, I've had super low server loads, fast speeds, great support and 100% uptime for 6+ months now.

Usually when servers are new and in the process of being filled, hosts have to watch the servers and constantly be suspending the abusers (people who drive load up, etc.). But once its filled, it stabilizes and they move to the next server.

Is HostGator really that bad, as I've spoken to there Live Chat department a few times and they seemed really helpful and by the most professional of the hosting sites that I've spoken to.

I'm about to set up a forum today and was about to purchase the hosting from Hostgator but now I'm having my doubts.

Is HostGator really that bad, as I've spoken to there Live Chat department a few times and they seemed really helpful and by the most professional of the hosting sites that I've spoken to.

I'm about to set up a forum today and was about to purchase the hosting from Hostgator but now I'm having my doubts.

Well, don't just base your decision on this thread - look at other threads and your own experience.

I have been customer with HostGator for almost two weeks and my experience has been TERRIBLE, AWFUL etc.


First of all, I'm very sorry to hear that you're having problems with your hosting provider. I really hope that it resolves soon to benefit you!


Interesting argument there, but a bit too generalized. for argument's sake, 1% overselling would be highly unlikely to cause any issue, if only for the reason that the vast majority of users would most likely upgrade once they reach 80-90% of their allocation. The issue, as usual, is the management.

Yes, overselling as people call it can be done gracefully. This kind of amok can be caused by a runaway script even in an environment where the accounts are "undersold".

It is, just as you say, a management issue.


I have news for you. Serious hosts deal with Serious Business Clients who are able to pay for real service and hence do not over sell at all.

That is generalization that is too... General :stickout: Overselling can be done by a company that still gives an up to par service. It is about management, as "ldcdc" (Dan?) writes before.

If you are out to get the kind of hosting that huge multinationals are using, then I dare to say that 99% out of all the companies on WHT would fall short. Then, where does the "overselling"-argument come in there?

No, adjust the business model in a way that fits your company and don't be too quick to jump the gun on other establishments. (Not saying that I can agree in quite a few cases, but it is not right to generalize too much.)

This has nothing to do with overselling. What is your ticket number with us? Thanks

This has nothing to do with overselling.

:blush: Really than care to throw some light what it has to do with ?

Maybe throw in some tips if feasible on how to oversell yet not make customers unhappy, might help new upcoming overselling hosts master the overselling art !! :stickout:

damn energizer bunny let em have it bud :)

damn energizer bunny let em have it bud :)

Alright, bunny does not want any aliens invading his home, so keep those aliens locked up tight in area 51 :stickout:

/me buggers out of thread, for aliens scare bunny !! :blush:

I'd like to pummell the gator too...however in their defence, they do actually seem to try and help their clients regardless if they oversell or not..so the support is there.

Having said that...actions speak louder than words so we'll wait and see if the op's problem gets sorted out.

owm

:blush: Really than care to throw some light what it has to do with ?


Presumably, he wants the ticket number so he can see what it is to do with ;)

And Hostgator will receive an apology if/when they sort the issue out?! :)

And Hostgator will receive an apology if/when they sort the issue out?! :)

Does gator really need an apology ? It would probably eat it up too :blush: , i be careful around that scary gator !!

This has nothing to do with overselling. What is your ticket number with us? Thanks

Because I do not want any special privileges from 'higher power reps' associated with posting my negative review here on well known WHT, I will wait until my problem will get resolved as I am still waiting for reply to my ticket. After all, I have money back guarantee.

As of the overload problems, indeed it could have nothing to do with overselling as HostGator have stated because simply one individual account could cause the server to go down even if there were only few accounts in total. I was informed though that those accounts that were taking a lot of resources have been removed already. That does not help the fact however that when I SSHed to my server the loads were in 16s today and 100s yesterday. The spikes occur constantly.

The ticket is still open.

present load average: 8.66, 10.13, 8.17

present load average: 8.66, 10.13, 8.17

Talk about one server sweating !! It needs a gator cola !! :stickout:

either that or an Alligator Cooler :)

owm

The ticket is still open.

Not to "insult" your present information holdings, but just in case, make sure you don't update the ticket until it is responded to or it will be taken to the back of the line each time you do.

They'll get you sorted I'm sure. I had some loads into the 20's and touching the 30's and they got it back down into the 1's.

Not to "insult" your present information holdings, but just in case, make sure you don't update the ticket until it is responded to or it will be taken to the back of the line each time you do.

I have nothing against the amount of time when they respond. In fact, I am happy with the speed they respond (most of the time, at least). They seem to respond quickly but words do not mean actions.

Does gator really need an apology ? It would probably eat it up too :blush: , i be careful around that scary gator !!

What's your reason for posting in this thread? Have you ever had an account with HostGator or are you just trying to promote your own hosting with the dancing banana?

Talk about one server sweating !! It needs a gator cola !! :stickout:

And your banana servers have steady load of.....?

Because I do not want any special privileges from 'higher power reps' associated with posting my negative review here on well known WHT, I will wait until my problem will get resolved as I am still waiting for reply to my ticket. After all, I have money back guarantee.

Your attitude staggers me :eek:

You post a very negative review of the host on a public forum and then you refuse to help the owner of the company investigate the problem and likely resolve it for you.

Why don't you just take your money back?

As it's shared hosting you would be helping the other clients on that server get better performance - unless it's just your site that is slow!

Your attitude staggers me :eek:

You post a very negative review of the host on a public forum and then you refuse to help the owner of the company investigate the problem and likely resolve it for you.

Why don't you just take your money back?

As it's shared hosting you would be helping the other clients on that server get better performance - unless it's just your site that is slow!

I'm guessing he will not even provide a domain name thats hosted on HG either as i'm beginning to think that this is made up.

Does gator really need an apology ? It would probably eat it up too :blush: , i be careful around that scary gator !!

I was meaning cracking jokes about Hostgator's, as it can seem by posters here, incompetence.

What's your reason for posting in this thread? Have you ever had an account with HostGator or are you just trying to promote your own hosting with the dancing banana?
Well, he's got his posting count up to 2365 by posting the same gator "jokes" on every Hostgator related thread :D

This isn't special treatment at all. If you read our site it says on there any customers are to contact me if the event regular support channels are failing them. What is your ticket number with us? I'd love to take a look at your issue. Thanks!

Alright, bunny does not want any aliens invading his home, so keep those aliens locked up tight in area 51 :stickout:

/me buggers out of thread, for aliens scare bunny !! :blush:


ROFLOL - now that was a good one

And your banana servers have steady load of.....?

About 3+ thats why i just ordered a new banana machine :) to hold more bananas inside and still not load !! I sweat like crazy when the bananas hit load of 2 :eek:

@brookie you got that right mate, bunny food is hostgator threads yummy, after the sweet sexy carrots !!!

Heh, were talking about this over here too:
http://www.webhostingtalk.com/showthread.php?t=685707

Heh, were talking about this over here too:
http://www.webhostingtalk.com/showthread.php?t=685707

My bad, no wonder i am getting confused, maybe we should ask for a merge , look on the bright side, hostgator getting more attention and free publicity(yikes big word did bunny smell it right?) , they should hire bunny as their advertising agent or something :blush: :blush:

My bad, no wonder i am getting confused, maybe we should ask for a merge , look on the bright side, hostgator getting more attention and free publicist(yikes big word did bunny smell it right?) , they should hire bunny as their advertising agent or something :blush: :blush:

Maybe thats why they have bad service :blush: to help make clients that have issues post about them, so they (get more clients [?])
:D:D:D

Maybe thats why they have bad service :blush: to help make clients that have issues post about them, so they (get more clients [?])
:D:D:D

Do you have first hand experience with them, if not you cannot say if their services are bad or good, that's just evil and not allowed here on wht !!!

Before working with The NewYork NOC Inc., I had a "Hatchling (http://www.dnr.state.wi.us/org/caer/ce/eek/critter/reptile/images/turtleHatching.jpg)"plan with them.

This isn't special treatment at all. If you read our site it says on there any customers are to contact me if the event regular support channels are failing them. What is your ticket number with us? I'd love to take a look at your issue. Thanks!

The ticket number is: KHC-2568727

Before working with The NewYork NOC Inc., I had a "Hatchling (http://www.dnr.state.wi.us/org/caer/ce/eek/critter/reptile/images/turtleHatching.jpg)"plan with them.

Sorry my bad than, but gotta follow the rules here at WHT ;)

A bit of a reminder to you all, Energizer Bunny said this before, but if you don't have experience with HostGator, do not post here about how bad it is. You can think whatever you want, but we don't care to hear about it unless you have first hand experience. Thanks!

1. You know this shouldn't be the result of massive overselling. This can happen to any server regardless of how much they oversell. Someone can put a server on 10 server load regardless of who they are hosting with. It doesn't make a difference whether you offer 200GB of bandwidth or 2000GB of bandwidth, you'll still cause a server load if you try to use most of it with bad scripts, etc.

2. I've had a great time with hostgator. Yes, server loads once got up to 10, but 2 hours later they stayed at 2 and never went about it. 100% uptime, supports been great.

3. Every time you reply to a ticket, it gets put in the back of the line. Try to wait until you get a response, as some other people have said. You could call them...