:mad:
~20 days ago:

Conversation
Mar*****
Posted On: Mar 16 2008 07:47 PM
Hi,
Can you please transfer my domain to AletiaNIC.com, because I'm taking other provider, because they allow Overselling!
THX for everything, your hositng was great, but I cannot beat my overselling competition without me overselling!
THX
Mar******


Posted On: Mar 17 2008 03:54 PM
The process is automated and the domain will be transferred within 7 days. You got the domain for half off. So, you must pay full price to transfer domain. There is a 1 year contract for discounted domains. So, we will generate a bill tonight then unlock domain after payment.

Grant
----------------------
Thank you,

ProService Hosting, LLC.


Mar******
Posted On: Mar 17 2008 04:07 PM
so how much more $5?


ProService Hosting
Posted On: Mar 17 2008 04:10 PM
5.48

We will send the bill tonight.
----------------------
Thank you,

ProService Hosting, LLC.
Brent Anderson
Posted On: Mar 17 2008 09:16 PM
The invoice was generated and sent. The card will be charged in the next few minutes. You should get a receipt for the sale.

Thanks,
Brent

TICKET CLOSED.
---------------------------
Brent Anderson | Account Manager | ProService Hosting, LLC.


today I saw e-mail saying: ~invoice PAID

todays ticket (short):


Conversation
Ma*************
Posted On: Apr 11 2008 07:34 AM
my account was: ********
transfered domain, that's been firstly registered with you is: *************.net

Hi, I got this e-mail:
-------------------
Dear **********,

Payment receipt for Invoice #70**0, sent on 04/11/2008.

Company: ProService Hosting, LLC..
Total Charge: $9.95

You may review your invoice history at any time by logging in at: http://proservicehosting.com/myaccount

If you have any questions regarding your account, please feel free to contact us at myAccount@proservicehosting.com.

Note: This email will serve as an official receipt for this payment.

ProService Hosting, LLC.
myAccount@proservicehosting.com


----------------------



Why did you charged me when I canceled my account????
I demand instant money back, because I need to pay some other goods whit that money!
Please process this moneyback application instantly!
THX

Attachments invoice_7****0.pdf (18.17 KB)


Ma********
Posted On: Apr 11 2008 07:36 AM
Invoice Summary:
Invoice:
7****0
Sent: Invoice has not been sent yet
Paid: 04/11/2008
Applies To: C***9 - ******




ProService Hosting
Posted On: Apr 11 2008 08:27 AM
Hello,

When did you cancel your account? Please provide us with the Ticktet ID as we have no record of this?
Thank you.
----------------------
Thank you,

ProService Hosting, LLC.




Ma*********
Posted On: Apr 11 2008 08:30 AM
UFD-858777

"Hi,
Can you please transfer my domain to AletiaNIC.com, because I'm takeing other provider, because they allow Overselling!
THX for everything, your hositng was great, but I cannot beat my overselling competition without me overselling!
THX
Frane"
ProService Hosting
Posted On: Apr 11 2008 08:36 AM
I'm sorry. Please read this ticket. You did NOT cancel your account.

You asked us to allow your domain to be transferred. You purchased a domain and a hosting account. You mentioned NOTHING about a hosting account cancellation.

Our terms of service (http://www.proservicehosting.com/tos.html) require that you expressly cancel your hosting account in writing (ticket is OK) at least two (2) days BEFORE your billing cycle.

You are not eligible for a refund, as we do not give refunds.

Thanks for your understanding.


If you want to cancel now (with no refund), you can do so. Please just tell us your account and when you want it cancelled. Otherwise, it will remain active.

Thanks,
James
----------------------
Thank you,

ProService Hosting, LLC.


Mar*******
Posted On: Apr 11 2008 08:57 AM
so CANCEL my account
user: *********

P.S. you act as robots... I wrote that I found new company, and that I'm going to use them, instead of you!!!
so for you that means that I'm still your customer, and you have right to bill from my credit card...



NO pre invoices!

on all other companies that host my servers, I always get announcement 5 days before my billing interval, and they just took money from my card!

I'm very pissed off...

hi

they should send you some kind of invoice reminding you that you will be charged on XX date!

silly way of working! i know this is how theplanet.com work too, and its not the best way to do business.

The Planet generate invoices a few days before the due date and they charge credit card on the due date
There's no email for both new invoice and invoice paid :(
Regarding issue with Proservicehosting, it could be issue with email sending and receiving.
You need to "expressly cancel your hosting account", which is the same for all hosting providers.

I overreacted little bit, but I think that billing without previous announcement for that is not a way of doing business!

@PSH -> sorry for any unpleasant situation, but this is kind of a warning to new customers...