Hello

I have obtained an Enom sub-reseller account and I have prepared my site using their API.

The only problem is that my credit card is being declined when I try to refill my account (add founds to it) without reason.

This is my main credit card which has never had any problem.

I don't know what can I do and how can I contact them to get a reply.

I have sent several emails (including billing info and info about declined transactions) to their sales and support email boxes but I have not received a reply.

I want to see if they can help if I send pictures of both sides of the credit card.

Mac

There's a phone number listed on this page, if that helps: http://www.enom.com/aboutus.asp In my experience, Enom is fairly quick about responding, though I don't believe they generally reply to questions after hours. Might have to wait until morning to get some help.

Generally most companies are quite concerned about getting money from customers ;)

Hello,

I do suggest you to contact them personally. While ago I had a problem and kept writing them bunch of e-mails and unfortunately without any responses.

However as soon as I contacted their technical support team, my issue was resolved within minutes.

Have a great day!

Thank you but no response yet.

I have written to heir support and sales. I am going to write to one of theri sales staff which i know and their technical support.

Thank you
Mac

You can call them...

425.883.8860

Not a toll free call.. but it works. I've talked to them before on the phone... no problems getting through to them.